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7 results for Customer Experience Specialist in Pittsburgh, PA

Customer Service Representative

Pittsburgh, PA
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity. This position is ideal for someone who thrives in a fast-moving service environment, communicates with confidence, and is committed to helping customers resolve a wide range of account and digital banking questions. The role requires schedule flexibility, including late evenings, weekends, and some holidays, with permanent hours and a weekday training period during the first 90 days. Responsibilities: • Handle incoming customer inquiries related to refunds, payment disputes, payoff information, account updates, complaints, stop payment requests, and credit card limit review requests. • Assist customers with basic online and mobile banking support, including password assistance, bill payment questions, and general navigation issues. • Serve as a connection point between branch teams and customers by taking ownership of service requests and helping drive timely resolution. • Capture and communicate customer feedback to support service improvements and represent the customer perspective effectively. • Deliver attentive, empathetic support on inbound calls while building positive long-term customer relationships. • Maintain accurate handling of account-related requests and complete assigned service tasks in accordance with established procedures. • Support additional service initiatives and department projects as directed by leadership. • Work a rotating schedule that may include evenings, weekends, and select holidays based on business needs.
2026-07-24T00:00:00Z

Customer Service Representative

Mount Pleasant, PA
onsite
Temporary to Hire
20 - 21 USD / Hourly
We are offering a contract-to-hire opportunity for an on-site Customer Service Representative in Mount Pleasant, Pennsylvania. This role is with a global industrial distribution company and involves building ongoing business relationships with our customers through repeated contact and consultation. As a Customer Service Representative, you will be providing expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with just the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also occasionally have hands-on duties that will require mechanical aptitude. Hours: either 7:30AM or 8AM – 4:30PM or 5PM, depending on your start time. Pay : $20-21 DUTIES:• Assist customers by phone and in person at our facility• Help customers get the parts they need• Interact extensively with customers to clarify their needs, research, and recommend parts• Meet / exceed monthly sales goals while increasing customer satisfaction• Provide quotes• Take orders• Provide post order service• Physically measure specs on a wide variety of parts
2026-08-07T00:00:00Z

Customer Service Representative

Pittsburgh, PA
onsite
Temporary to Hire
17 - 22 USD / Hourly
We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment. Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!Schedule/Hours• Monday thru Friday 7:45AM-9PM• Saturdays and Sundays 7:45AM -5PM• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only) Primary Responsibilities:Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends. Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:High School Diploma or GEDCollege a plus
2026-08-12T00:00:00Z

Call Center/Customer Service Representative

North Huntingdon, PA
onsite
Temporary / Contract
16 - 18 USD / Hourly
Our client is looking for a Call Center Representative to join their Support & Services team. This is a contract-to-hire opportunity offering $16-18/hour (DOE) with strong potential for long-term career growth and advancement throughout the organization. Pay: $16.00-$18.00/hourPosition Type: Contract-to-hire with long-term growth potentialCareer Growth: Strong opportunities for advancement both within the call center and in other areas of the organizationSchedule: Monday-Friday, 8:00 AM-4:00 PM, 37.5-hour work week with unpaid 30-minute lunch plus two paid 10-minute breaks dailyWork Site Requirements: Full onsite training Monday-Friday for approximately 3 months. After successful completion of training, employees can transition to a hybrid schedule with 2 days onsite and 3 days remote each week Responsibilities:<ul><li>Serve as the primary point of contact for taxpayers and business owners, providing exceptional customer service over the phone</li><li>Handle inbound calls related to account inquiries, tax collections, and general compliance questions</li><li>Respond to customer inquiries received through email and other digital channels</li><li>Conduct outbound follow-up calls for account verification and customer support</li><li>Accurately document customer interactions and update account information within internal systems</li><li>Learn and follow department procedures, security protocols, and compliance requirements</li><li>Stay informed on process updates and participate in ongoing training programs</li><li>Meet individual and team performance goals in a fast-paced call center environment</li></ul>
2026-08-12T00:00:00Z

Customer Success Technical Associate

Export, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Customer Success Technical Associate to join a customer-focused team in Export, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys combining technical problem-solving with responsive client support in a fully on-site environment. The role centers on helping customers identify the right products and services, preparing accurate quotes, and coordinating with internal teams to deliver timely solutions. Candidates who communicate clearly, stay organized, and work well in a fast-paced setting will be well suited for this position. Responsibilities: • Guide customers toward suitable products, replacement parts, or service offerings by assessing their technical needs and application requirements. • Respond to client inquiries with entry-level troubleshooting support and assist in resolving product and service-related issues. • Create detailed pricing proposals for both standard offerings and customized solutions based on customer specifications. • Partner with the Territory Account Manager to prepare quotations, track open requests, and maintain consistent customer follow-up. • Work closely with sales, service, product support, and related internal groups to confirm pricing, availability, and lead times. • Review reseller opportunities above established thresholds, organize them appropriately, and help maintain accurate sales pipeline information. • Gather end-user details required for export compliance and ensure documentation aligns with U.S. commerce regulations. • Support general customer success and sales support activities as needed to meet team and business objectives.
2026-07-30T00:00:00Z

Customer Service Representative (Bilingual)

Pittsburgh, PA
onsite
Temporary to Hire
16 - 18 USD / Hourly
Our client in Pittsburgh is seeking English speaking and bilingual (Spanish) Customer Service Representatives for a contract to hire opportunity. Candidates must reside within a 2 hour radius of Pittsburgh and be available to attend an in-person, Day 1 training and equipment pickup in Cranberry Township on September 15. After Day 1, the role is fully remote. Customer Service Representative (English & Bilingual English/Spanish) – Contract to HireLocation: Remote after Day 1 (Training onsite Cranberry)Residency Requirement: Must reside within 2 hours of PittsburghPay:<ul><li>English-speaking: $16/hour</li><li>Bilingual Spanish: $18/hour</li></ul> Training & Schedule:• Training: Monday–Friday, 8:15 AM–4:45 PM (first ~3 weeks)• Permanent Shift: Between 9:30 AM–6:00 PM, Monday–Friday Job Responsibilities:This role supports community-based assistance programs by handling customer inquiries, completing applications, and guiding individuals through program processes. Representatives must demonstrate professionalism, empathy, and strong communication skills. Core Duties:• Clock in/out daily using provided timekeeping systems.• Maintain regular attendance and adhere to all program policies and procedures.• Understand and navigate call center phone and computer systems effectively.• Complete customer applications over the phone and determine eligibility for relevant programs.• Follow established workflow processes using program software systems.• Handle customer questions, resolve issues, and provide information about program participation.• Manage challenging or emotional conversations using de escalation techniques.• Access and update customer accounts within the client’s internal systems.• Provide guidance on application steps for energy assistance programs (e.g., state run LIHEAP).• Support recertification for ongoing customer assistance programs.• Review and verify income documentation and other required materials.• Assist with additional utility assistance programs as business needs arise.• Utilize knowledge bases and internal procedures to complete daily tasks accurately.• Review and acknowledge metrics, QA notes, and coaching feedback promptly.• Regularly check email, chat tools (e.g., Teams), and internal communications.• Meet monthly performance metrics and expectations for Contact Center Specialists.
2026-08-12T00:00:00Z

IT Support Specialist

Pittsburgh, PA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to provide hands-on technical assistance and dependable end-user support in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day technology issues, maintaining workplace systems, and delivering a strong service experience across a dynamic business environment. The role will focus on desktop support, user access management, device setup, and troubleshooting across hardware, software, and connectivity needs. Responsibilities: • Deliver first- and second-level technical support for computers, operating systems, software applications, and peripheral equipment. • Diagnose and resolve issues affecting desktops, laptops, mobile devices, and commonly used business tools in a timely manner. • Prepare, deploy, and maintain employee workstations, installed applications, and related technology hardware. • Provide support for conference room systems, video meetings, and audio-visual equipment to help ensure smooth collaboration. • Track system behavior and assist in identifying and addressing technical problems before they escalate. • Administer user account setup, access rights, and permission updates within established security guidelines. • Assist with basic network support by addressing connectivity problems and helping configure devices for proper access. • Record incidents, solutions, and technical updates clearly within the ticketing system and related documentation. • Create simple support materials and guide users on basic technology processes and tools. • Route higher-level or specialized technical concerns to the appropriate internal teams or external partners when needed.
2026-07-14T00:00:00Z