<p>We are looking for a dedicated <strong>Associate Patient Care Coordinator</strong> to join our team in Chandler, Arizona. The <strong>Associate Patient Care Coordinator</strong> contract position focuses on delivering exceptional customer service while guiding patients through the registration process in an Emergency Department setting. The <strong>Associate Patient Care Coordinator</strong> involves ensuring accurate patient information, addressing financial responsibilities, and providing clear explanations regarding hospital policies and patient rights.</p><p><br></p><p>Responsibilities:</p><p>• Accurately identify patients and collect comprehensive demographic information during the registration process.</p><p>• Verify insurance coverage, eligibility, and benefits to ensure proper reimbursement for services rendered.</p><p>• Assess patient financial obligations and collect payments as needed, adhering to organizational policies.</p><p>• Refer patients to the Patient Registration Specialist for financial counseling or clearance when necessary.</p><p>• Explain hospital policies, patient financial responsibilities, and rights to patients and their families.</p><p>• Maintain compliance with all procedures and policies related to patient registration and financial liability resolution.</p><p>• Serve as a reliable information source for patients by addressing inquiries and concerns professionally.</p><p>• Collaborate with team members to streamline the registration process and enhance the patient experience.</p><p>• Ensure all documentation is completed accurately and in a timely manner.</p><p>• Provide support in handling various administrative tasks within the Emergency Department.</p>
<p>About the Role</p><p>We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.</p><p>Key Responsibilities</p><ul><li>Provide timely and professional customer service to inbound calls in an automated call delivery environment.</li><li>Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.</li><li>Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.</li><li>Coordinate with business partners to ensure complete end-to-end service for customers.</li><li>Navigate multiple systems and applications to research, analyze, and resolve inquiries.</li><li>Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.</li><li>Demonstrate knowledge of small commercial insurance principles and products.</li><li>Support other teams and handle process transactions as business priorities shift.</li><li>Accurately enter and track data while maintaining performance standards in a fast-paced environment.</li><li>Complete other duties and assignments as required.</li></ul>
