<p>We are looking for a skilled KYC/AML Analyst to join our team in Phoenix, Arizona. In this role, you will focus on investigating external financial crimes and supporting related functions across various business lines. This is a long-term contract position ideal for someone who thrives in a detail-oriented environment and enjoys collaborating with stakeholders to identify risks and drive resolutions.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough investigations into financial crimes such as fraud, money laundering, and terrorist financing.</p><p>• Prepare and submit Suspicious Activity Reports accurately and promptly for regulatory review.</p><p>• Present findings to senior leaders, highlighting potential operational or compliance risks while collaborating with relevant teams to resolve issues.</p><p>• Perform quality control checks on investigations to ensure adherence to established metrics and standards.</p><p>• Provide training, guidance, and support to enhance investigative processes and procedures.</p><p>• Monitor scenarios for development and enhancement, ensuring timely implementation and testing.</p><p>• Act as a liaison with law enforcement agencies to facilitate the resolution of complex cases.</p><p>• Support the team with communications and documentation related to investigative functions.AML.KYC Alayst </p>
We are looking for an experienced Business Reporting Analyst IV to join our team in Phoenix, Arizona. This is a long-term contract position that requires a detail-oriented individual who can analyze complex business data, deliver actionable insights, and contribute to process improvements. The ideal candidate will have a strong background in analytics, reporting, and database management, along with excellent communication and interpersonal skills.<br><br>Responsibilities:<br>• Analyze business data to identify trends, discrepancies, and opportunities for process improvement.<br>• Develop and maintain dashboards using business intelligence tools like Tableau and SQL Server.<br>• Collaborate with cross-functional teams to ensure the accuracy and effectiveness of reporting deliverables.<br>• Troubleshoot and resolve issues related to data discrepancies and reporting systems.<br>• Conduct research to support innovation and enhance reporting strategies.<br>• Design and implement validation plans to ensure data integrity and reliability.<br>• Utilize SQL and Oracle databases to extract, manipulate, and present data effectively.<br>• Provide clear written and verbal communication to stakeholders regarding findings and recommendations.<br>• Contribute to the development of new reporting frameworks and methodologies.<br>• Support process improvement initiatives by leveraging analytical insights.
<p>The CIAM Business Systems Analyst will manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank’s digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency.</p><ul><li>Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards.</li><li>Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements.</li><li>Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing.</li><li>Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support.</li><li>Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams.</li><li>Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols.</li><li>Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions.</li><li>Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>We are seeking a highly skilled Principal Analyst to support and enhance our Customer Identity and Access Management (CIAM) ecosystem across the organization. This role ensures secure, frictionless customer authentication and authorization by driving continuous improvement of identity platforms, regulatory compliance, security posture, and user experience.</p><p>You will serve as a technical and analytical subject matter expert partnering closely with cybersecurity, digital product, engineering, risk, and compliance teams. The ideal candidate thrives in a regulated environment, understands identity lifecycle management at scale, and is comfortable translating business needs into secure and scalable CIAM capabilities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity Strategy and Platform Ownership</strong></p><ul><li>Lead analysis, configuration, and optimization of CIAM solutions supporting millions of customer interactions across digital touchpoints.</li><li>Develop and refine standards for identity lifecycle processes including registration, credential management, MFA, SSO, step-up authentication, and session security.</li><li>Partner with engineering and cloud teams to ensure CIAM integrations align with enterprise architecture, API patterns, and zero-trust principles.</li></ul><p><strong>Security, Risk, and Compliance</strong></p><ul><li>Ensure CIAM controls align with industry frameworks such as NIST 800-63, PCI, FFIEC, SOX, and internal cybersecurity policies.</li><li>Monitor authentication trends, fraud indicators, risk scoring, and threat intelligence to recommend improvements in customer security posture.</li><li>Conduct impact analysis and security assessments for new CIAM capabilities, feature enhancements, and vendor integrations.</li></ul><p><strong>Technical and Analytical Leadership</strong></p><ul><li>Translate business needs into detailed technical requirements, workflows, and acceptance criteria for CIAM enhancements.</li><li>Support troubleshooting, incident response, and root-cause analysis related to identity, authentication, access failures, and customer login issues.</li><li>Analyze customer behavior, authentication telemetry, and system performance metrics to drive continuous improvement.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Work closely with Digital Product, Cybersecurity, Cloud Engineering, Fraud, Compliance, and Customer Service teams to optimize identity journeys.</li><li>Provide subject-matter expertise for projects involving customer onboarding, digital banking, mobile applications, APIs, and third-party integrations.</li><li>Evaluate CIAM vendors and assist in roadmap planning for authentication, federation, directory services, and cloud-native identity capabilities.</li></ul><p><br></p>
<p>What you'll do:</p><p>As a Product Manager you'll manage the complete lifecycle of the assigned suite of banking products within the Bank's commercial product portfolio. You'll assist with developing and executing the Bank's Product strategy and roadmap in conjunction with business partners., as well as provide hands-on, product-level leadership needed to realize concepts and potential key innovations into tangible, profitable products that are aligned with the Bank's objectives. You'll lead a team of Product Analysts to perform or coordinate the work from product concept and business case analysis to technical development and introduction all the way through to ongoing maintenance and improvement. As a Senior Product Manager, you'll also complete market research to monitor trends, develop reports for key stakeholders and recommendations on product suite and pricing strategy, in order to deliver a healthy profit margin and revenue growth.</p><p><br></p><p>Partner with the Product Management leadership to execute the Bank's strategic plan, with specific focus on leading efforts to develop and operate profitable banking products. Meet product development objectives, manage product health, and responsiveness to market dynamics.</p><p>Support the product lifecycle process and executing their work within the department's standards on deliverables for business case development, business requirement gathering, product design, implementation, and maintenance. Lead the research, analysis, design, development, pricing, and implementation of new products, and modification and enhancements to existing products.</p><p>Ensure the product suite's success in managing product health and effectiveness, pro-actively addresses obstacles to product development, product adoption, deteriorating product performance, competitive analysis, and complications in service delivery. Assist management in identifying, assessing and implementing risk control procedures for assigned products and channels.</p><p>Foster strong, healthy working relationships with senior leaders in partner departments (including Lending, Credit Administration, Risk Management/Compliance, IT and other internal support departments, and third-party services), as well as facilitate team's contribution to and compliance with technical processes and requirements, risk mitigation, efficiency, and customer service.</p><p>Lead and develop a team; responsible for hiring, coaching, performance management, training and development.</p><p><br></p>
<p>We are looking for a skilled Quality Assurance Analyst to join our team in Phoenix, Arizona. In this role, you will focus on ensuring quality and compliance in consumer investigations, with an emphasis on identifying risk and suspicious activity. This is a long-term contract position that offers the opportunity to apply your expertise in financial crimes and quality assurance while contributing to the overall improvement of investigative processes.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough quality assurance reviews of consumer investigations to verify adherence to established procedures.</p><p>• Analyze transaction patterns such as cash-intensive activity, peer-to-peer transfers, card usage, and personal wires to identify potential risks.</p><p>• Ensure suspicious activity and red flags are accurately documented and appropriately categorized.</p><p>• Differentiate between normal consumer behavior and potentially fraudulent activity, including structuring, funnel accounts, and money mule operations.</p><p>• Offer constructive feedback to investigators to enhance the quality and effectiveness of their work.</p><p>• Collaborate with team members to implement best practices for transaction monitoring and risk assessment.</p><p>• Evaluate findings related to high-risk transactional behaviors and provide recommendations for further actions.</p><p>• Assist in refining processes to improve the overall quality and accuracy of investigations.</p>
<p>What you'll do:</p><p>As the IT Manager III, you will lead the technical team including engineers, analysts, and testers to migrate current Digital Banking Platform to Q2’s Digital Platform. This digital transformation program will require you to participate in strategic and tactical planning for the delivery of Digital products and services as well as evaluate technology and set standards. Working in this role, you'll recommend improvements to established business processes while continuing to deliver high value in execution. You'll create and deliver on comprehensive project plans, remove any impediments, and track overall project performance to analyze the successful completion of business short-term and long-term goals. You will also collaborate with other cross functional teams such as middleware, data, security, infrastructure, IAM, CIAM to ensure timely delivery of the business requirements and priorities.</p><p>Manage teams responsible for delivering digital banking solutions </p><p>Lead data analysis, data mapping, and ensure data form the legacy platforms are correctly mapped and migrated to the targeted platforms </p><p>Implement safety procedures and data recovery plans. Develop user manuals, as well as policies, procedures, and safety protocols.</p><p>Partner with IT Leadership in the creation of a plan for employee development, retention, resource planning, talent management, performance management, and achieve a diverse and engaged workforce as well as recruit, train, and evaluate staff members work.</p><p>Work with IT Leadership in the preparation and management of the annual budget, business cases, execution plans, operating plans for the team and resources required to achieve established program priorities.</p><p>Ensure adequate risk management and security processes/controls are established and maintained in alignment with the risk appetite for the Bank, as well as applicable regulatory and enterprise risk management expectations.</p><p><br></p>
We are looking for a detail-oriented Operations Specialist to join our team in Scottsdale, Arizona. In this Contract to permanent position, you will play a pivotal role in managing logistics, optimizing workflows, and ensuring operational excellence across various functional areas. This role requires a proactive individual with strong analytical skills and the ability to foster effective relationships with customers and vendors.<br><br>Responsibilities:<br>• Analyze and manage chassis logistics data to forecast demand and supply needs across multiple depot locations.<br>• Develop and implement operational strategies to address inventory surpluses or deficits, ensuring cost-effective and efficient solutions.<br>• Track and report on key performance indicators (KPIs) to monitor the execution and success of operational plans.<br>• Maintain strong relationships with vendors, overseeing performance audits and ensuring compliance with quality standards.<br>• Validate and correct data related to equipment transactions, ensuring accuracy and resolving discrepancies.<br>• Conduct compliance monitoring and generate detailed reports to uphold regulatory standards.<br>• Collaborate with cross-functional teams such as IT, finance, and business intelligence to support organizational goals.<br>• Create and deliver operational reports, utilizing data analysis to provide actionable insights and recommendations.<br>• Assist with customer-specific data collection to facilitate operational activities, including container and chassis management.<br>• Monitor vendor performance, including transportation, facility management, and parts supply, to ensure service quality and accuracy.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
<p>We are looking for an experienced ERP/CRM Consultant In this long-term contract position, you will play a pivotal role in developing and enhancing reporting solutions, ensuring optimal performance and scalability across various business functions. This role requires a strong technical background, excellent analytical skills, and the ability to collaborate effectively with both technical and functional stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Design and develop analyses, dashboards, and subject-area-based reports tailored to Oracle Fusion Cloud applications.</p><p>• Create data models, templates, and scheduled reports using BI Publisher to meet functional requirements.</p><p>• Evaluate current reporting methodologies and structures, proposing enhancements to improve scalability and maintainability.</p><p>• Establish and document standards for reporting practices, ensuring consistency and efficiency.</p><p>• Provide hands-on training and support to team members, guiding them through troubleshooting and report lifecycle management.</p><p>• Collaborate with subject matter experts to translate business reporting needs into precise technical specifications.</p><p>• Optimize reporting solutions to align with data architecture and security roles within Oracle Fusion Cloud.</p><p>• Identify cross-module reporting dependencies and develop strategies for seamless integration.</p><p>• Partner with stakeholders to ensure reporting solutions are aligned with organizational goals and objectives.</p>
