<p>The CIAM Business Systems Analyst will manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank’s digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency.</p><ul><li>Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards.</li><li>Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements.</li><li>Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing.</li><li>Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support.</li><li>Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams.</li><li>Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols.</li><li>Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions.</li><li>Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.</li></ul><p><br></p>
We are looking for an experienced Product Manager to join our team in Phoenix, Arizona. In this role, you will drive the development and delivery of innovative banking products, ensuring they meet customer needs and align with organizational goals. You will collaborate with cross-functional teams to manage product lifecycles, prioritize features, and ensure compliance with regulatory standards.<br><br>Responsibilities:<br>• Translate vendor roadmaps into actionable strategies that align with business objectives and feature functionalities.<br>• Collaborate with vendors to ensure banking requirements are accurately documented and reflected in product development.<br>• Support development and quality assurance teams by reviewing deliverables and verifying that requirements are met.<br>• Define and document both functional and non-functional product requirements to guide development processes.<br>• Establish and maintain prioritized backlogs for Agile teams, ensuring alignment with business goals.<br>• Review and approve vendor and internal development outputs, validating that acceptance criteria are achieved.<br>• Ensure product development efforts adhere to regulatory compliance and the bank's software development lifecycle.<br>• Manage dependencies between teams while fostering strategic partnerships across product groups.<br>• Analyze data to identify trends related to product risks and opportunities for improvement.<br>• Build a culture of accountability within the team by empowering decision-making at all levels.
<p><strong>Overview</strong></p><p>We are seeking a highly experienced Principal Engineer to architect, develop, and enhance customer identity and access management (CIAM) capabilities across our digital platforms. This individual will serve as a technical expert responsible for building secure, scalable authentication and authorization services that support millions of customer interactions.</p><p>You will work closely with cybersecurity, software engineering, cloud, compliance, and product teams to design identity solutions that strengthen security, streamline access, and deliver an exceptional digital experience. This is a hands-on engineering role with significant influence over CIAM strategy, platform evolution, and engineering best practices.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Architecture and Engineering Leadership</strong></p><ul><li>Design, build, and maintain CIAM services including authentication flows, MFA, single sign-on, identity federation, user directories, and secure session management.</li><li>Develop and optimize CIAM integrations across mobile apps, web applications, APIs, and cloud-native services.</li><li>Lead the technical architecture for identity platforms such as ForgeRock, Okta, Ping Identity, Auth0, Azure AD B2C, or custom-built identity services.</li><li>Create high-scale, high-availability authentication components using modern engineering practices and zero-trust design principles.</li></ul><p><strong>Secure Development and Implementation</strong></p><ul><li>Implement customer identity workflows following standards like OAuth2, OpenID Connect, SAML, JWT, SCIM, and FIDO-based authentication.</li><li>Build secure APIs and backend microservices supporting identity lifecycle, risk scoring, authorization policies, and fraud prevention controls.</li><li>Ensure CIAM solutions meet strict security, data protection, and regulatory requirements (NIST 800-63, PCI, FFIEC, SOX, internal cybersecurity frameworks).</li></ul><p><strong>Platform Optimization and Engineering Excellence</strong></p><ul><li>Conduct deep technical analysis on system performance, authentication telemetry, failure modes, fraud patterns, and user behavior to inform product and security enhancements.</li><li>Own CIAM release engineering, code quality, and CI/CD automation for identity services.</li><li>Troubleshoot and perform root-cause analysis for complex identity and authentication issues affecting customers or integrated applications.</li><li>Recommend new technologies, patterns, or architectural improvements to evolve CIAM capabilities.</li></ul><p><strong>Cross-Functional Technical Leadership</strong></p><ul><li>Collaborate with cybersecurity, cloud engineering, DevSecOps, fraud, compliance, and digital product teams to ensure secure and seamless identity experiences.</li><li>Provide engineering guidance during vendor evaluations, third-party integrations, and identity modernization initiatives.</li><li>Mentor engineers, analysts, and technical stakeholders to upskill the organization’s identity engineering capabilities.</li></ul>
<p><strong>Overview</strong></p><p>We are seeking a highly skilled Principal Analyst to support and enhance our Customer Identity and Access Management (CIAM) ecosystem across the organization. This role ensures secure, frictionless customer authentication and authorization by driving continuous improvement of identity platforms, regulatory compliance, security posture, and user experience.</p><p>You will serve as a technical and analytical subject matter expert partnering closely with cybersecurity, digital product, engineering, risk, and compliance teams. The ideal candidate thrives in a regulated environment, understands identity lifecycle management at scale, and is comfortable translating business needs into secure and scalable CIAM capabilities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity Strategy and Platform Ownership</strong></p><ul><li>Lead analysis, configuration, and optimization of CIAM solutions supporting millions of customer interactions across digital touchpoints.</li><li>Develop and refine standards for identity lifecycle processes including registration, credential management, MFA, SSO, step-up authentication, and session security.</li><li>Partner with engineering and cloud teams to ensure CIAM integrations align with enterprise architecture, API patterns, and zero-trust principles.</li></ul><p><strong>Security, Risk, and Compliance</strong></p><ul><li>Ensure CIAM controls align with industry frameworks such as NIST 800-63, PCI, FFIEC, SOX, and internal cybersecurity policies.</li><li>Monitor authentication trends, fraud indicators, risk scoring, and threat intelligence to recommend improvements in customer security posture.</li><li>Conduct impact analysis and security assessments for new CIAM capabilities, feature enhancements, and vendor integrations.</li></ul><p><strong>Technical and Analytical Leadership</strong></p><ul><li>Translate business needs into detailed technical requirements, workflows, and acceptance criteria for CIAM enhancements.</li><li>Support troubleshooting, incident response, and root-cause analysis related to identity, authentication, access failures, and customer login issues.</li><li>Analyze customer behavior, authentication telemetry, and system performance metrics to drive continuous improvement.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Work closely with Digital Product, Cybersecurity, Cloud Engineering, Fraud, Compliance, and Customer Service teams to optimize identity journeys.</li><li>Provide subject-matter expertise for projects involving customer onboarding, digital banking, mobile applications, APIs, and third-party integrations.</li><li>Evaluate CIAM vendors and assist in roadmap planning for authentication, federation, directory services, and cloud-native identity capabilities.</li></ul><p><br></p>
