<p><strong>Overview</strong></p><p>We are seeking a highly experienced Principal Engineer to architect, develop, and enhance customer identity and access management (CIAM) capabilities across our digital platforms. This individual will serve as a technical expert responsible for building secure, scalable authentication and authorization services that support millions of customer interactions.</p><p>You will work closely with cybersecurity, software engineering, cloud, compliance, and product teams to design identity solutions that strengthen security, streamline access, and deliver an exceptional digital experience. This is a hands-on engineering role with significant influence over CIAM strategy, platform evolution, and engineering best practices.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Architecture and Engineering Leadership</strong></p><ul><li>Design, build, and maintain CIAM services including authentication flows, MFA, single sign-on, identity federation, user directories, and secure session management.</li><li>Develop and optimize CIAM integrations across mobile apps, web applications, APIs, and cloud-native services.</li><li>Lead the technical architecture for identity platforms such as ForgeRock, Okta, Ping Identity, Auth0, Azure AD B2C, or custom-built identity services.</li><li>Create high-scale, high-availability authentication components using modern engineering practices and zero-trust design principles.</li></ul><p><strong>Secure Development and Implementation</strong></p><ul><li>Implement customer identity workflows following standards like OAuth2, OpenID Connect, SAML, JWT, SCIM, and FIDO-based authentication.</li><li>Build secure APIs and backend microservices supporting identity lifecycle, risk scoring, authorization policies, and fraud prevention controls.</li><li>Ensure CIAM solutions meet strict security, data protection, and regulatory requirements (NIST 800-63, PCI, FFIEC, SOX, internal cybersecurity frameworks).</li></ul><p><strong>Platform Optimization and Engineering Excellence</strong></p><ul><li>Conduct deep technical analysis on system performance, authentication telemetry, failure modes, fraud patterns, and user behavior to inform product and security enhancements.</li><li>Own CIAM release engineering, code quality, and CI/CD automation for identity services.</li><li>Troubleshoot and perform root-cause analysis for complex identity and authentication issues affecting customers or integrated applications.</li><li>Recommend new technologies, patterns, or architectural improvements to evolve CIAM capabilities.</li></ul><p><strong>Cross-Functional Technical Leadership</strong></p><ul><li>Collaborate with cybersecurity, cloud engineering, DevSecOps, fraud, compliance, and digital product teams to ensure secure and seamless identity experiences.</li><li>Provide engineering guidance during vendor evaluations, third-party integrations, and identity modernization initiatives.</li><li>Mentor engineers, analysts, and technical stakeholders to upskill the organization’s identity engineering capabilities.</li></ul>
We are looking for a skilled Systems Engineer to design, manage, and maintain robust and secure network infrastructures across multiple sites. This role involves collaborating with various departments to ensure seamless integration of technology solutions that support organizational goals. As a long-term contract position, it offers the opportunity to contribute to critical projects and initiatives while providing technical expertise to optimize system performance.<br><br>Responsibilities:<br>• Design and implement secure and high-performing network systems tailored to organizational needs.<br>• Perform daily administrative tasks on computing infrastructure, including routers, switches, servers, virtual machines, storage systems, and telephony equipment.<br>• Evaluate business and technology requirements to recommend effective system solutions.<br>• Troubleshoot complex technical issues and serve as the point of escalation for problem resolution.<br>• Lead projects through all phases, ensuring timely completion and maintaining thorough documentation.<br>• Administer virtualization platforms such as VMware ESXi and Citrix technologies.<br>• Manage hyper-converged infrastructure solutions, including Nutanix.<br>• Maintain and optimize Active Directory, Group Policy, Windows Server, Microsoft Exchange, and related scripting methodologies.<br>• Plan and execute mobile device management deployments while ensuring security.<br>• Create detailed network architecture diagrams using tools like Microsoft Visio.
<p><strong>Overview</strong></p><p>We are seeking a highly skilled Principal Analyst to support and enhance our Customer Identity and Access Management (CIAM) ecosystem across the organization. This role ensures secure, frictionless customer authentication and authorization by driving continuous improvement of identity platforms, regulatory compliance, security posture, and user experience.</p><p>You will serve as a technical and analytical subject matter expert partnering closely with cybersecurity, digital product, engineering, risk, and compliance teams. The ideal candidate thrives in a regulated environment, understands identity lifecycle management at scale, and is comfortable translating business needs into secure and scalable CIAM capabilities.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Identity Strategy and Platform Ownership</strong></p><ul><li>Lead analysis, configuration, and optimization of CIAM solutions supporting millions of customer interactions across digital touchpoints.</li><li>Develop and refine standards for identity lifecycle processes including registration, credential management, MFA, SSO, step-up authentication, and session security.</li><li>Partner with engineering and cloud teams to ensure CIAM integrations align with enterprise architecture, API patterns, and zero-trust principles.</li></ul><p><strong>Security, Risk, and Compliance</strong></p><ul><li>Ensure CIAM controls align with industry frameworks such as NIST 800-63, PCI, FFIEC, SOX, and internal cybersecurity policies.</li><li>Monitor authentication trends, fraud indicators, risk scoring, and threat intelligence to recommend improvements in customer security posture.</li><li>Conduct impact analysis and security assessments for new CIAM capabilities, feature enhancements, and vendor integrations.</li></ul><p><strong>Technical and Analytical Leadership</strong></p><ul><li>Translate business needs into detailed technical requirements, workflows, and acceptance criteria for CIAM enhancements.</li><li>Support troubleshooting, incident response, and root-cause analysis related to identity, authentication, access failures, and customer login issues.</li><li>Analyze customer behavior, authentication telemetry, and system performance metrics to drive continuous improvement.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Work closely with Digital Product, Cybersecurity, Cloud Engineering, Fraud, Compliance, and Customer Service teams to optimize identity journeys.</li><li>Provide subject-matter expertise for projects involving customer onboarding, digital banking, mobile applications, APIs, and third-party integrations.</li><li>Evaluate CIAM vendors and assist in roadmap planning for authentication, federation, directory services, and cloud-native identity capabilities.</li></ul><p><br></p>
<p>Product Manager — Digital Banking & FinTech Platform</p><p><br></p><p><strong>About Us</strong></p><p> We’re a dynamic financial-services organization committed to delivering modern, secure, and seamless digital banking and payments solutions. Our technology-first approach supports clients across sectors — from small businesses to large corporations — enabling flexible banking, real-time payments, and integrated financial services.</p><p><br></p><p><strong>The Role</strong></p><p> As Product Manager for Digital Banking & FinTech, you will lead the roadmap, design, and delivery of next-generation banking products and services. You’ll work cross-functionally with engineering, security, compliance, operations, and business stakeholders to define features, prioritize work, and ensure high-quality launches. Your focus will be on delivering secure, scalable, and user-friendly products that support digital banking, payment processing, and blockchain-based or API-driven services.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Define and own the product roadmap for digital banking and payment solutions (online account management, onboarding, digital disbursements, payment rails, APIs, etc.).</li><li>Work with engineering and architecture teams building services on a modern tech stack — including cloud infrastructure, front-end, back-end, APIs, and data analytics/BI tools.</li><li>Prioritize features based on business value, customer needs, regulatory requirements, and technical constraints.</li><li>Collaborate with cybersecurity and compliance to ensure products meet regulatory, privacy, and security standards (identity/access management, data protection, etc.).</li><li>Liaise with external vendors/partners and internal stakeholders to define integration requirements, vendor selection, and vendor-management processes.</li><li>Translate business requirements into detailed user stories, acceptance criteria, and functional specifications.</li><li>Own product lifecycle — from requirements gathering through design, MVP development, testing, launch, and iteration.</li><li>Use data analytics / BI tools to track product usage, performance metrics, and customer behavior — drive data-driven improvements.</li><li>Act as liaison between business units, operations, engineering, and compliance teams to facilitate smooth delivery and rollout.</li></ul><p><br></p>
<p>We are looking for a skilled Systems Administrator to join our team in Highland Hills, Ohio. In this hybrid role, you will provide essential desktop support and systems administration while working both onsite and remotely. This is a contract position with part-time hours (32), offering an opportunity to make a meaningful impact on our IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Deploy, configure, and maintain networked workstations, peripherals, and telephony systems across office locations.</p><p>• Manage inventory and maintenance records for software and hardware assets, ensuring accurate updates in repositories like Active Directory.</p><p>• Investigate and resolve end-user issues with computers, printers, software, and operating systems while documenting resolutions in a ticketing system.</p><p>• Configure and maintain audiovisual equipment, including projectors, flat screens, and public area systems, while coordinating upgrades and repairs with vendors.</p><p>• Provide technical support for internal and external events, including system setups and consultations during the planning process.</p><p>• Troubleshoot network and wireless equipment to ensure seamless connectivity.</p><p>• Assist in maintaining enterprise systems such as Microsoft Exchange and Active Directory, while staying informed on updates and developments.</p><p>• Offer recommendations to improve operational efficiency and reduce costs based on system performance evaluations.</p><p>• Provide emergency after-hours support as needed.</p><p>• Perform other duties as assigned to support IT operations effectively.</p>
We are looking for a skilled Systems Administrator to join our team in Mesa, Arizona. The ideal candidate will have expertise in managing and maintaining IT systems, ensuring seamless operations and optimal performance. This role requires strong technical knowledge, problem-solving skills, and the ability to work collaboratively to support organizational goals.<br><br>Responsibilities:<br>• Administer and maintain Active Directory, ensuring proper configuration and functionality.<br>• Manage Windows Server environments to optimize system performance and reliability.<br>• Provide support for Windows 10, addressing user issues and implementing updates as needed.<br>• Oversee and maintain Dell Technologies systems, ensuring hardware and software are running efficiently.<br>• Configure, manage, and support Citrix environments to ensure secure and efficient remote access.<br>• Troubleshoot system issues, identify root causes, and implement effective solutions.<br>• Monitor system performance and apply upgrades or patches to maintain security and functionality.<br>• Collaborate with team members to develop and implement IT strategies that align with organizational goals.<br>• Document system configurations, procedures, and troubleshooting steps for future reference.<br>• Stay updated on emerging technologies and recommend improvements to current systems.
<p>We are looking for a skilled Yardi Technology Administrator to join our team in Scottsdale, Arizona. This role focuses on delivering strong results hrough proactive support, ticket resolution, and hands-on training for on-site teams. The Administrator ensures smooth operation of property management systems, resident engagement tools, and related platforms by maintaining user access, troubleshooting issues, and providing timely assistance. This position is critical to empowering team members with the tools and knowledge they need for operational excellence.</p><p><br></p><p>What You'll Do</p><p>-Serve as the first point of contact for all property technology inquiries.</p><p>- Manage and resolve support tickets promptly, escalating as needed.</p><p>-Maintain and administer all applicable user logins and permissions.</p><p>-Review and maintain a log of software service requests and errors; leverage insights to request system enhancements.</p><p>-Audit on-site functions as requested to ensure proper usage of software and accurate data entry.</p><p>-Monitor adherence to established technology protocols and standards.</p><p>-Maintain a systems and procedures helpline for on-site team members via phone and email.</p><p>-Be available on-call for systems emergencies.</p><p>-Conduct on-site classroom training, one-on-one sessions, and webinar training as required.</p><p>-Work closely with property operations teams to identify recurring issues and recommend solutions.</p><p>-Partner with technology vendors for troubleshooting and minor configuration support.</p><p>-Manage setup and configuration of all core systems for new properties, including:</p><p> Property Control, unit types/charges, rentable items, ABP</p><p>Banking interfaces, Payment Manager, recurring payments, merchant accounts</p><p>Yardi Voyager, RENTCafe, Blue Moon, PetScreening, ePremium, CheckScan</p><p>-Serve as project manager for onboarding new communities and major system integrations</p><p>-Develop and maintain detailed SOPs and system configuration standards</p><p>-Lead integrations with third-party platforms such as:</p><p> Elevated Living, HappyCo, Opiniion, Knock CRM, Engrain, Yardi Maintenance App</p><p>-Coordinate with external vendors to ensure timelines, data integrity, and platform compatibility</p><p>-Evaluate performance of current vendors (e.g., TechKey) and identify opportunities for improvement or replacement</p><p>-Collaborate with asset management and operations teams to define data reporting needs</p><p>-Identify and implement technology solutions to improve efficiency and resident experience</p><p>-Track technology performance, usage, and satisfaction across the portfolio</p>
