Customer Service Representative Jobs in Phoenix, AZ

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Loss Mitigation Collections Rep

Tempe, AZ
onsite
Temporary / Contract
22.00 - 22.00 USD / Hourly
Robert Half is partnering with a rapidly growing national mortgage and financial services company in Tempe they are currently looking for Mortgage Collections Representative – Loss Mitigation. This is an excellent opportunity for candidates looking to build a long-term career in financial services. Our client offers paid training, consistent permanent hours, and clear opportunities for career growth. The position is based in a modern, high-volume call center environment and is 100% on-site. Position Overview As a Loss Mitigation Collections Representative, you will handle incoming and outgoing calls with mortgage customers who are more than 60 days past due on their payments. In this role, you will communicate professionally and empathetically with customers to gather detailed financial information, accurately document account details, and identify potential financial solutions based on each customer's individual circumstances and eligibility. Key Responsibilities Handle a combination of inbound and outbound calls regarding delinquent mortgage accounts and outstanding payments. Assist customers with questions, account concerns, and available payment or loss mitigation solutions. Gather and accurately enter detailed customer financial information into internal systems. Provide clear, detail oriented, and empathetic customer service. Maintain accurate documentation of all customer interactions. Follow established compliance, quality assurance, and customer care standards. Participate in ongoing training, coaching, and performance development. Schedule | 40 Hours Per Week Monday–Friday schedules vary seasonally: Fall/Winter: 10:00 AM – 7:00 PM Spring/Summer: 9:00 AM – 6:00 PM Mandatory Monthly Saturday Rotation: One Saturday per month, working a half-day shift. Hours typically fall within one of the following schedules, depending on the time of year: 7:00 AM – 11:00 AM 8:00 AM – 12:00 PM Candidates must be comfortable working the required monthly Saturday rotation.
2026-11-03T15:18:43Z

Customer Account Specialist

Phoenix, AZ
onsite
Temporary / Contract
25.00 - 28.00 USD / Hourly
We are looking for a detail-oriented Customer Account Specialist to support order administration and customer account activity in Phoenix, Arizona. This is a Long-term Contract position that begins with onsite training and is expected to move to a hybrid schedule with at least two onsite days per week based on business needs. The ideal candidate brings strong analytical judgment, a service-focused mindset, and the ability to manage a high volume of transactions while maintaining accuracy. This role works closely with internal teams and external customers to keep orders moving efficiently, address issues proactively, and uphold compliance requirements. Responsibilities: • Manage a large portfolio of active customer orders each day, ensuring records are updated accurately and transactions are completed in a timely manner. • Serve as a primary point of contact for internal partners and external customers by responding to account questions, providing order updates, and resolving service-related concerns. • Oversee repair order activities from initial receipt through final billing, including order acknowledgment, pricing support, exchanges, and invoice processing. • Review customer agreements and apply contract terms correctly when entering, processing, and fulfilling account requests. • Monitor order flow and delivery commitments to identify potential delays early and take action to reduce service risks and possible financial exposure. • Evaluate warranty requests to confirm eligibility and determine the appropriate next steps for disposition and resolution. • Maintain compliance with applicable trade and regulatory requirements throughout order handling and customer account administration. • Support operational processes tied to contract administration, quality expectations, and related account documentation as required.
2026-10-29T15:08:45Z

Attorney/Lawyer

Scottsdale, AZ
onsite
Permanent / Full Time
75000.00 - 130000.00 USD / Yearly
We are looking for a motivated Attorney/Lawyer to join a personal injury practice in Scottsdale, Arizona. This position focuses on managing pre-litigation matters from client intake through settlement, with an emphasis on case evaluation, persuasive written advocacy, and effective negotiation. The team is open to candidates who are newly admitted or awaiting licensure, and offers a supportive environment for career development along with competitive compensation and benefits. Responsibilities: • Guide personal injury claims during the pre-litigation phase, ensuring matters move efficiently from initial review to resolution. • Meet with prospective and current clients to gather facts, assess potential claims, and explain case strategy and next steps. • Prepare compelling demand packages and related correspondence that clearly present liability, damages, and settlement positions. • Negotiate with insurance carriers and opposing representatives to pursue favorable settlements for clients. • Evaluate medical records, accident documentation, and other supporting materials to strengthen case value and resolution strategy. • Draft legal documents as needed, including motions, briefs, and other written materials that support case development. • Coordinate discovery-related tasks and maintain organized case files to support effective advocacy and timely communication. • Collaborate with internal staff and attorneys to monitor deadlines, update case progress, and deliver responsive client service.
2026-11-06T21:13:45Z

Medical Collections

Phoenix, AZ
remote
Temporary / Contract
20.00 - 21.00 USD / Hourly
We are looking for a detail-oriented Medical Collections Representative to support hospital claim denial recovery efforts for a healthcare-focused team. This Long-term Contract opportunity is based in Minneapolis, Minnesota, and will focus on resolving denied, short-paid, and unpaid claims across a wide range of payer types. The person in this role will help reduce aging inventory by investigating claim issues, applying payer and contract knowledge, and driving timely follow-up on outstanding balances. Responsibilities:• Pursue payment resolution for hospital accounts with denied, underpaid, or outstanding claims across multiple insurance payers.• Review claim status and supporting documentation to identify the cause of non-payment and determine appropriate next steps.• Conduct follow-up with payers to appeal denials, correct billing issues, and secure reimbursement on eligible accounts.• Apply healthcare collection regulations and compliance standards when managing account activity and recovery efforts.• Interpret payer agreements and reimbursement terms to verify expected payment amounts and identify discrepancies.• Document account actions thoroughly in relevant systems and maintain accurate records of communication, outcomes, and follow-up plans.• Prioritize assigned inventory effectively to address backlog volumes and meet productivity expectations.• Collaborate with team members and internal stakeholders to escalate complex accounts and support overall denial recovery goals.
2026-10-29T15:44:07Z

AI Software Engineer

Phoenix, AZ
onsite
Temporary / Contract
47.50 - 55.00 USD / Hourly
We are looking for a skilled AI Software Engineer to join our team in Phoenix, Arizona. In this long-term contract role. We want a full-stack software engineer who ships at AI speed without giving up engineering judgment. You'll use AI coding agents as your main tool, and you'll be the person who knows when the agent is wrong. Responsibilities:· Build department workspaces end to end. Ticket hubs, queues, tiles and filters for Client Services, Legal, HR and Compliance (e.g. a ClickUp-style filter builder, a performance-review system, a legal case tracker).· Work on regulated workflows. Credit-dispute (e-OSCAR ACDV) queues with locking, auto-submit and audit trails, where a bug means a compliance issue, not just a broken screen.· Replace CollectOne, one department at a time. Read legacy SQL Server data, mirror it into Postgres, and rebuild the daily screens staff rely on.· Write database migrations safely. Plan apply-before-merge order, row-level security, and one-transaction-per-page-load rules.· Wire integrations. Microsoft Graph mailboxes into tickets, Amazon Connect call screens, AWS Bedrock AI features (reply suggestions, PDF invoice analysis), S3 uploads, Stripe and QuickBooks.· Drive AI agents well. Write clear prompts and specs, break work into small stacked PRs, and review every line the agent writes.· Keep CI honest. Respect the guard checks (page index, lint ratchet, migration hygiene, secret scanning) and add new guards when a mistake could repeat.· Sit with users. Turn a messy request from a supervisor into a clear spec, then show them the working screen.
2026-10-13T18:38:44Z

5 results for Customer Service Representative in Phoenix, AZ