3 results for Customer Service Representative in Phoenix, AZ

Customer Service Representative

Phoenix, AZ
onsite
Temporary
19.5 - 19.5 USD / Hourly
We are looking for a success-driven and detail-oriented Customer Service Representative to support our team in Phoenix, Arizona. This Contract position focuses on providing exceptional service to homeowners by resolving inquiries and ensuring a positive customer experience. If you have a passion for delivering top-notch assistance and thrive in a fast-paced environment, this role offers an excellent opportunity to grow within a customer-centered organization. Responsibilities: • Respond to homeowner inquiries with a detail-oriented and efficient approach, addressing questions about escrow, payoffs, and website assistance. • Identify eligible homeowners for refinancing opportunities and refer them to the appropriate department for further support. • Perform outbound collection activities on accounts with minimal delinquency, prioritizing those less than 30 days overdue. • Direct calls to the appropriate internal teams, ensuring smooth escalation and resolution processes. • Meet established performance goals, delivering consistent and high-quality customer service. • Use proprietary software systems effectively, providing constructive feedback to enhance system functionality. • Collaborate with internal teams to improve customer satisfaction and streamline operational processes. • Handle a high volume of inbound calls, maintaining a courteous and detail-oriented approach. • Ensure compliance with company policies and procedures while interacting with customers.
2026-03-10T00:00:00Z

Customer Service-Worksite Representative

Phoenix, AZ
onsite
Temporary
20 - 20 USD / Hourly
Position: Customer Service - Worksite Representative (Contract-to-Hire)Location: 2155 W Pinnacle Peak Road #100, Phoenix, AZ 85027Type: Onsite Training → Hybrid (3 days onsite / 2 days remote once proficient)Training Schedule: 7–8 weeks, 40 hours per week, 100% onsiteHours: Must be able to work any shift between 7:30 AM – 6:00 PM CTInterview Process: Potential 2 rounds (initial virtual, second onsite)Opportunity Type: Temp‑to‑PermTentative Hourly Rate: $20 per hour Position OverviewThe Worksite Representative serves as the first point of contact for policyholders, addressing inquiries with professionalism, empathy, and a strong customer‑focused approach. In this role, you will handle inbound calls, assist with claim intake, provide policy information, and support customers with troubleshooting self‑service tools. This position requires strong communication skills, attention to detail, and the ability to work in a fast‑paced, metrics-driven environment. Key ResponsibilitiesCustomer Support & Call Handling<ul><li>Answer incoming calls and assist policyholders with insurance product information.</li><li>Respond to client questions regarding policy status, claims, billing, or service-related issues.</li><li>Perform claim intake and document information accurately according to departmental guidelines.</li><li>Help customers troubleshoot basic technical issues related to online or self‑service tools.</li><li>Transfer calls to appropriate sales teams when needed to support APV revenue growth.</li></ul>Service Quality & Compliance<ul><li>Consistently meet or exceed departmental KPIs including quality, handle time, after‑call work, and overall performance metrics.</li><li>Follow established guidelines, policies, and procedures to ensure accuracy and compliance.</li></ul>Team Collaboration & Process Support<ul><li>Support organizational improvements by providing feedback to leadership.</li><li>Participate in a high‑energy team environment and uphold the company’s core values including empathy, ownership, and problem‑solving.</li></ul>Flexibility & Additional Duties<ul><li>Expected to work any shift that falls within the 7:30 AM – 6:00 PM CT operating window.</li><li>Willingly take on additional responsibilities as assigned.</li></ul>
2026-03-09T00:00:00Z

Healthcare Call Center Representative

Phoenix, AZ
onsite
Temporary
21 - 21 USD / Hourly
We are looking for a dedicated Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in enhancing the patient experience by handling inbound calls with care, professionalism, and efficiency. This is a long-term contract position within the healthcare industry, requiring excellent communication skills and the ability to manage high call volumes in a fast-paced environment. Responsibilities: • Respond promptly to all incoming calls, ensuring each caller receives courteous and efficient service. • Operate and maintain proficiency in telecommunications hardware, software, and relevant IT systems. • Address emergency situations by initiating appropriate responses to safety alarms and codes. • Deliver emergency announcements with clarity and urgency when required. • Utilize communication tools effectively while considering the cultural and individual needs of callers. • Assess and route calls accurately, maintaining a high standard of confidentiality and professionalism. • Handle a high volume of calls daily, maintaining efficiency and attention to detail. • Collaborate with team members to ensure smooth operations and exceptional service delivery. • Monitor and escalate critical situations as necessary to ensure patient safety. • Uphold organizational standards and protocols in all interactions.
2026-03-10T00:00:00Z