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14 results for Tier Ii It Support Engineer in Philadelphia, PA

L2 Help Desk Support Engineer

Eagleville, PA
onsite
Contract / Temporary to Hire
30 - 34 USD / Hourly
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: • Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently. • Manage and prioritize incoming service tickets, adapting to changing priorities as needed. • Diagnose and resolve technical problems related to hardware, software, and network systems. • Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools. • Collaborate with internal and external resources to address complex incidents and provide timely solutions. • Communicate updates and resolutions to users regarding open service requests. • Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base. • Perform network troubleshooting to identify and resolve connectivity issues. • Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations. • Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
2026-04-03T00:00:00Z

Application Support Engineer

Piscataway, NJ
onsite
Temporary
35 - 38 USD / Hourly
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform. Responsibilities: • Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues. • Collaborate with internal and external teams to implement technical fixes and enhancements for the platform. • Research emerging technologies and recommend improvements to enhance user support and operational efficiency. • Create and update user guides and documentation to assist stakeholders in navigating the platform. • Manage course uploads and produce both standard and customized reports to support organizational needs. • Assist with onboarding and technical implementations for new partners using the learning management system. • Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts. • Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting. • Conduct keyword research and content audits to optimize the platform's website and improve data integrity. • Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
2026-03-20T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

Sr. IT Security Engineer

Bensalem, PA
onsite
Permanent
100000 - 140000 USD / Yearly
We are looking for a skilled Sr. IT Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will lead efforts to design, implement, and manage security solutions that safeguard the organization’s infrastructure and data. Your expertise will be instrumental in developing advanced threat detection systems, conducting vulnerability assessments, and driving compliance with industry standards. Responsibilities:• Design and deploy centralized security monitoring systems and advanced threat detection solutions to enhance incident response capabilities.• Oversee intrusion detection and prevention systems, analyzing and responding to suspicious activities to mitigate risks.• Implement and maintain network-based security solutions while establishing data privacy policies.• Perform regular vulnerability assessments using tools like Nessus, identifying and remediating security gaps.• Develop strategies for zero-day threat protection and manage endpoint protection technologies to prevent malware.• Configure and manage identity and access management systems, such as Okta, to ensure secure user authentication.• Architect secure network solutions, including firewalls, web content filtering, and data loss prevention systems.• Maintain detailed security architecture documentation and provide periodic reports on security posture.• Collaborate with IT and compliance teams to promote security best practices and ensure regulatory compliance.• Monitor and manage security devices to protect systems from internal and external threats.
2026-03-19T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-04-08T00:00:00Z

Sr. SecOps Security Engineer

Bensalem, PA
onsite
Permanent
100000 - 125000 USD / Yearly
Overview: Our organization is seeking an experienced Senior Security Engineer to join our Information Security team. Reporting to the Manager SecOps, you will play a critical role in designing, implementing, and maintaining robust security architectures that protect our network infrastructure from cyber threats. This position offers the opportunity to work collaboratively across the Information Systems department, assess and mitigate information security risks, and ensure compliance with financial institution regulations. WKey Responsibilities: Design, implement, and manage SPLUNK SIEM solutions for centralized monitoring, threat detection, and effective incident response. Operate intrusion detection and protection systems and respond to suspicious activities. Deploy and maintain network-based Data Loss Prevention (DLP) solutions; develop and manage data privacy policies. Conduct regular vulnerability assessments with tools such as Nessus, and execute remediation plans. Implement zero-day threat protection platforms and develop response strategies. Manage endpoint protection solutions to mitigate malware and advanced threats. Deploy and maintain Identity and Access Management (IAM) technologies including Okta and RSA. Architect and configure secure network solutions including firewalls, NGFWs, and web content filtering tools. Maintain comprehensive security architecture documentation and generate regular security posture reports. Collaborate with IT and compliance teams to ensure adherence to security best practices and regulatory requirements.
2026-04-03T00:00:00Z

Machine Learning Engineer II

Philadelphia, PA
onsite
Temporary
65 - 72 USD / Hourly
Machine Learning Engineer II (Contract)Location: Hybrid – Philadelphia, PA or Washington, DC | Onsite 3–4 days per weekAssignment Length: 38 Weeks, Potential for ExtensionPosition OverviewWe are seeking a Research / Machine Learning Engineer II to support advanced AI/ML initiatives across large-scale consumer-facing platforms, including Search, Browse, Personalization, Campaign Management, and Voice/NLP technologies. This role is heavily focused on model validation, quality, and automation, with an emphasis on building and enhancing machine learning models that validate and support AI-driven tools developed by engineering teams.The ideal candidate brings a strong quality mindset, hands-on experience with machine learning models, and a deep interest in testing and validating large language models (LLMs) and AI systems in production-like environments.Key Responsibilities<ul><li>Design, build, and enhance machine learning models primarily used for validation and quality assurance of AI/ML-driven tools.</li><li>Develop models that assist in testing, validating, and improving automation frameworks used by engineering and tooling teams.</li><li>Enhance and support existing AI/ML automation tools, including those working with speech and NLP data.</li><li>Implement prompt-based interactions with Large Language Models (LLMs) to support validation and test use cases.</li><li>Research, evaluate, and experiment with various ML models across multiple domains to determine best-fit solutions.</li><li>Contribute software development efforts toward proof-of-concept initiatives in AI/ML, NLP, and related strategic areas (e.g., Computer Vision where applicable).</li><li>Collaborate closely with cross-functional engineering, tooling, and SDET teams across multiple locations.</li><li>Support and mentor engineering teams by promoting modern software development, data practices, and quality-driven AI development.</li><li>Ensure AI/ML solutions meet expectations for performance, reliability, scalability, and product quality.</li></ul>
2026-04-14T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects. Responsibilities: • Assist in the installation, setup, and maintenance of computer systems and hardware. • Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support. • Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11. • Carry and deliver equipment to designated locations within the facility as needed. • Manage service desk tickets and ensure timely resolution of user concerns. • Utilize Active Directory to manage user accounts and permissions effectively. • Provide basic troubleshooting and technical support for common software and hardware issues. • Collaborate with team members to ensure seamless migration to Windows 11. • Document technical processes and solutions to improve future support efforts.
2026-04-06T00:00:00Z

Technical Associate/Applications Engineer

Quakertown, PA
onsite
Permanent
65000 - 70000 USD / Yearly
<ul><li>Hydraulic filter application sizing and recommendations based on customer specifications. </li><li>Replacement MP Filtri products suggestions based on competitor’s information </li><li>Element interchange – discussion on filtration improvements. Changeover from older or discontinued media to modern, efficient media.</li><li>Adapt current stock to customer needs for quick turnaround time to delivery.</li><li>Ability to explain mechanical and electrical requirements for filtration accessories and products.</li><li>Review Quality issues on product failure and root cause analysis. Provide line of action to satisfy customer requests.</li><li>Assist with new product design and development products and systems for needs of team members and customers.</li><li>Assist team members and customers with application information.</li></ul>
2026-04-09T00:00:00Z

Systems Engineer

Philadelphia, PA
remote
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Systems Engineer to join our team in Philadelphia, Pennsylvania. In this role, you will leverage your expertise in system architecture and cloud technologies to design, implement, and maintain robust solutions that drive operational efficiency. This is a long-term contract position offering the opportunity to work in a dynamic healthcare environment. Responsibilities: • Manage and optimize Active Directory and Azure Active Directory environments to ensure seamless access and security. • Configure and maintain Microsoft Windows Server systems to support business-critical applications. • Implement and support Citrix technologies, enabling efficient virtualization and remote access solutions. • Administer cloud platforms such as AWS to enhance scalability and infrastructure reliability. • Oversee database management tasks for systems using MySQL, MariaDB, and PostgreSQL. • Develop and deploy automation scripts using tools like Ansible, Bash, and Python to streamline processes. • Utilize Docker and Kubernetes for containerization and orchestration of applications. • Collaborate with cross-functional teams to integrate ServiceNow applications and support Agile workflows. • Monitor and troubleshoot network load balancing to ensure optimal performance. • Maintain version control and code repositories using Git Stash.
2026-04-08T00:00:00Z

DevOps (AWS, Ansible, Terraform, Docker) II (Contractor)

Mount Laurel, NJ
onsite
Temporary
55 - 63 USD / Hourly
OverviewWe are seeking a DevOps Engineer II to support a DevOps/SRE function focused on media analysis pipeline components tied to large‑scale data and analytics workflows. This team is primarily centered around Terraform automation, GitOps, and infrastructure as code within a cloud‑based environment.This role is ideal for a self‑starter who can work with minimal oversight, solve problems independently, and collaborate effectively with engineering and product teams. Prior experience with video engineering or media pipelines is a plus but not required.The role will involve working in an AWS environment, supporting how applications are securely deployed, exposed, and maintained across environments. Key Responsibilities<ul><li>Support cloud deployments for media analysis pipeline components</li><li>Collaborate with software engineers, product managers, and business stakeholders to ensure reliable deployments and stable operations</li><li>Build, maintain, and improve CI/CD pipelines for provisioning and deployment across environments</li><li>Automate operational processes, monitoring, and reliability tooling</li><li>Troubleshoot and resolve issues across development, test, and production environments</li><li>Build and maintain tools for deployment, monitoring, and operational support</li><li>Communicate project status, risks, and issues clearly to internal teams</li><li>Help streamline DevOps and SRE processes through automation and best practices</li></ul> Biggest Needs<ul><li>Strong Terraform experience (must‑have)</li><li>Strong automation background in a DevOps or SRE environment</li><li>Hands‑on experience with Infrastructure as Code</li><li>AWS experience required</li><li>Experience with Ansible and GitOps highly preferred</li><li>Strong Linux/Unix background</li><li>Security‑minded engineer who understands how applications are securely exposed and protected in cloud environments</li><li>Video engineering or media pipeline experience is a plus</li></ul> Top Skills<ul><li>Terraform</li><li>Automation / Infrastructure as Code</li><li>Ansible</li><li>GitOps</li><li>AWS</li><li>Linux / Unix</li><li>CI/CD</li><li>Security‑focused cloud deployment experience</li></ul>
2026-03-25T00:00:00Z

Security Engineer IV (Contractor)

Philadelphia, PA
remote
Temporary
58 - 68 USD / Hourly
We are looking for a skilled Security Engineer IV to join our team on a long-term contract basis in Philadelphia, Pennsylvania. This role focuses on enhancing cybersecurity practices, ensuring compliance with security policies, and developing innovative solutions to protect network systems. The ideal candidate will possess a strong technical background in network security, risk management, and Agile methodologies. Responsibilities: • Collaborate with program managers to define product vision and plan security-related initiatives. • Ensure evidence collection processes are conducted, managed, and archived according to established guidelines to preserve data integrity. • Identify areas for improvement and recommend changes to enhance security protocols. • Perform complex updates and routine maintenance for security products. • Respond to security incidents and provide advanced support for help desk tickets. • Manage relationships with internal business units, customers, suppliers, and stakeholders to uphold security standards. • Conduct risk assessments and apply risk management principles to strengthen security measures. • Review and monitor security logs to identify and address potential violations. • Develop and implement policies to align with cybersecurity best practices. • Contribute to the secure software development lifecycle, including DevOps processes.
2026-03-31T00:00:00Z

Cyber Security Engineer

Wayne, PA
onsite
Contract / Temporary to Hire
47.5 - 55 USD / Hourly
We are looking for a skilled and dedicated Cyber Security Engineer to join our team in Chesterbrook, Pennsylvania. This contract-to-permanent position involves overseeing information security governance, managing vendor relationships, and mitigating risks to ensure a secure and compliant environment. The ideal candidate will bring hands-on expertise in security practices, coupled with strong analytical and communication skills, to drive the implementation of robust security programs. Responsibilities: • Act as the primary liaison with offshore teams to ensure compliance with organizational security policies and standards. • Monitor vendor performance against service level agreements and identify areas for improvement. • Develop and enforce governance practices to align operations with security and compliance requirements. • Collaborate with business units to ensure security measures are integrated into vendor projects. • Conduct assessments to evaluate supplier compliance with confidentiality, integrity, and availability standards. • Provide expert advice on information security, analyzing vulnerabilities and recommending remediation strategies. • Draft and maintain organizational security policies and procedures, ensuring adherence to compliance standards. • Prepare detailed reports on security governance and vulnerabilities for stakeholders and leadership teams. • Facilitate regular risk assessments and vulnerability scans, ensuring timely resolution of findings. • Support special projects and contribute to the continuous improvement of security practices.
2026-04-06T00:00:00Z

Sales Support Specialist

Somerset, NJ
onsite
Temporary
27 - 30 USD / Hourly
We are seeking a detail oriented and proactive Sales Support Specialist to support our Sales team. This role is responsible for managing customer accounts, ensuring accuracy in forecasting and order processing, and maintaining strong communication across internal and external stakeholders. The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong analytical and interpersonal skills. Key Responsibilities:<ul><li>Support and manage customer accounts by reviewing forecasts, purchase orders, and sales agreements to ensure accuracy and alignment</li><li>Maintain and monitor supply chain requirements, recommending solutions to meet minimum stock levels, special shipment needs, and sales agreement renewals</li><li>Assist in the preparation, review, and implementation of sales agreements, ensuring smooth approval processes</li><li>Collaborate with Sales on quoting major orders and provide insights on large accounts and product families</li><li>Maintain accurate and timely communication with customers, internal teams, and stakeholders to minimize discrepancies and ensure data integrity</li><li>Learn and develop knowledge of company products and applications</li><li>Participate in special projects and initiatives as needed</li></ul>
2026-04-15T00:00:00Z