14 Results for Tier Ii It Support Engineer Jobs in Philadelphia, PA

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Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-10-12T00:00:00Z

Information Systems Engineer

Somerset, NJ
remote
Temporary to Hire
41.1635 - 47.663 USD / Hourly
Key Responsibilities • Provide Tier 1 and Tier 2 support for end users across voice, data, applications, and desktop systems • Troubleshoot and resolve hardware, software, and network-related issues both remotely and onsite • Support and administer Windows Server environments and Active Directory • Manage and maintain Microsoft 365 (O365) including Exchange, SharePoint, OneDrive, and MFA • Configure, deploy, and support Windows 10/11 workstations and peripherals • Support and troubleshoot LAN/WAN connectivity, VOIP systems, and network devices • Monitor and manage system backups, disaster recovery processes, and infrastructure performance • Lead and participate in IT projects, including site setups, upgrades, and deployments • Evaluate hardware/software needs and recommend solutions aligned with business requirements • Collaborate with vendors, procurement, and internal teams on technology solutions and services • Maintain accurate documentation of systems, processes, and infrastructure • Manage hardware/software inventory and ensure proper asset tracking • Provide technical guidance to team members and act as an escalation point when needed • Deliver regular updates on project status and system performance to leadership
2026-09-25T00:00:00Z

EDI Support Analyst

Lyon Station, PA
onsite
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for an EDI Support Analyst to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will help keep electronic data exchange operations running smoothly by monitoring transaction activity, addressing processing issues, and supporting reliable communication with external partners. This position works closely with internal teams, customers, and suppliers to maintain accurate data flow and support ongoing EDI operations. Responsibilities: • Oversee daily electronic transaction activity to confirm documents are transmitted, received, and processed correctly • Troubleshoot routine transaction errors, communication breakdowns, and exception conditions to restore normal processing • Support standard EDI document types, including purchase orders, acknowledgments, invoices, advance ship notices, remittance details, and forecast-related transactions • Assist with partner onboarding by coordinating testing and validating readiness for production exchanges • Collaborate with customers, suppliers, and internal stakeholders to investigate and resolve document processing concerns • Review system queues, alerts, and operational reports to identify issues early and take corrective action • Verify data accuracy within transactions and research mismatches or missing information • Keep support documentation, operating procedures, and trading partner records current and organized • Participate in testing, upgrades, enhancements, user guidance, and continuous improvement efforts, escalating more complex issues when needed • Provide off-hours support and travel occasionally based on business needs
2026-10-16T00:00:00Z

Cloud Engineer II

Philadelphia, PA
onsite
Temporary / Contract
54 - 57 USD / Hourly
Cloud Engineer IIThis Statement of Work covers a six-week Phase 0 proof-of-concept engagement. Phase 0 is intended to validate feasibility, not to deliver an enterprise-scale production service.This position will deploy an open-weight model endpoint in the client's infrastructure in AWS, connect it to OpenCode, and provide enough evidence for the client to decide whether to proceed to Phase 1.The Phase 0 business case is based on validating whether open-weight inference can work for non-Opus coding workloads, with success criteria including model quality, latency, throughput, end-to-end developer flow, developer satisfaction, and a go/no-go decision for the next phase. Responsibilities• Deploy and configure an AWS-hosted, open-weight coding model endpoint using client-provided infrastructure.• Configure model-serving runtime, GPU allocation, endpoint exposure, health checks, service routing, basic error logging, credential handling, and repeatable deployment artifacts.• Expose the model endpoint through an OpenAI-compatible API path capable of supporting representative coding prompts.• Configure and validate OpenCode integration with the model endpoint, including any required adapter, proxy, gateway, or compatibility layer.• Demonstrate end-to-end OpenCode-to-model request flow for representative coding-agent workflows.• Demonstrate representative coding-assistance use cases, including code completion, code explanation, unit test generation, refactoring assistance, error diagnosis, small feature implementation, tool usage, repository/file-context prompts where supported prompts and agent skills, and OpenCode/Open Spec workflows.• Collect and save basic performance data in Grafana, including time to first token, end-to-end latency, tokens per second, concurrency behavior, error rate, GPU utilization, and memory utilization.• Implement baseline observability for the POC, including logs, health checks, basic metrics, and simple dashboard or metric views where feasible.• Provide reusable deployment and configuration artifacts, such as Helm values, Kubernetes manifests, scripts, runtime configuration, gateway/proxy configuration, runbook, troubleshooting notes, and environment assumptions.• Support limited developer validation with a small client-designated pilot group if access, timing, and dependencies allow.• Support a lightweight quality comparison between the open-weight model and client's current coding-assistant experience if time and access allow.• Provide preliminary Phase 1 sizing inputs, including throughput observations, bottlenecks, latency drivers, scaling considerations, recommended AWS instance families, and remaining unknowns.• Deliver a written final report covering architecture, deployment, OpenCode integration results, functional test results, performance measurements, technical gaps, security and operational considerations, cost and scale observations, reusable artifacts, and Phase 1 readiness.• Deliver a clear Phase 1 go/no-go recommendation, including required changes, unresolved risks, and recommended next steps for AWS-based enterprise-scale implementation.• Conduct a knowledge-transfer session with stakeholders at the end of the engagement.
2026-10-21T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-10-15T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Malvern, PA
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for faculty, staff, and students in Malvern, Pennsylvania. This Long-term Contract position focuses on maintaining a reliable end-user computing environment across classrooms, offices, and shared spaces while providing responsive support for day-to-day technology issues. The ideal candidate brings strong customer service skills, broad desktop support experience, and the ability to work effectively with both onsite personnel and remote IT leadership. Responsibilities: • Provide in-person technical support for end users, addressing desktop, laptop, and device-related issues in a timely and detail-oriented manner. • Manage incoming service requests, diagnose problems, and complete ticket resolution with clear communication and consistent follow-through. • Support a diverse device environment that includes macOS, Windows, and Chromebook systems, ensuring users can work effectively across platforms. • Assist with administration and day-to-day support of Google Workspace tools, Google Admin Console functions, and Chromebook deployments. • Troubleshoot common connectivity and hardware problems involving wireless access, printers, peripherals, and basic network-related issues. • Deliver audio/visual assistance for instructional and event spaces, including projector setup, sound system support, and issue resolution during use. • Work closely with local technical colleagues to coordinate support activities and maintain smooth technology operations across the site. • Follow established direction from remote technology leadership while aligning onsite support activities with broader IT standards and priorities. • Record incidents, solutions, and support procedures accurately to improve knowledge sharing and service continuity.
2026-10-20T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
remote
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a REMOTE help desk opportunity - Saturday and Sunday 7am EST to 4pm EST, Monday through Wednesday 4pm EST to 1 am EST) Responsibilities:• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users in Philadelphia, Pennsylvania.• Diagnose and resolve common Microsoft Windows 10 and general Windows operating problems with a focus on minimizing downtime.• Handle incoming service desk requests, document issues accurately, and update ticket status through resolution.• Support user account access and directory-related tasks, including routine administration within Active Directory.• Investigate basic hardware, software, and connectivity concerns and escalate more complex incidents when necessary.• Install, configure, and maintain end-user devices and standard workplace applications to ensure consistent performance.• Deliver clear technical guidance to employees and promote a positive support experience during issue resolution.
2026-10-15T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Philadelphia, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and device issues while delivering a high level of customer support in a busy enterprise setting. The role requires a dependable, detail-oriented individual who can work fully on-site and manage support requests efficiently across desktop and mobile environments. Responsibilities: • Provide on-site desktop and help desk support for employees, addressing incidents involving computers, peripherals, mobile devices, and common business applications. • Diagnose and resolve technical problems across Windows and macOS systems, ensuring users can return to productivity with minimal disruption. • Support smartphones and tablets running iOS and Android, including setup, troubleshooting, and user assistance. • Manage service desk ticket activity by documenting issues, prioritizing requests, and following through to timely resolution. • Perform user account support tasks within Active Directory, including access updates, password assistance, and permissions-related changes. • Use remote assistance tools to guide users and troubleshoot systems when in-person support is not practical. • Investigate basic connectivity and network-related issues and escalate more advanced problems when necessary. • Work closely with team members and internal stakeholders while also handling assigned issues independently in a fast-paced environment.
2026-10-15T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
remote
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Help Desk Analyst to support daily technology needs for our client based in Philadelphia, Pennsylvania. This Long-term Contract position focuses on delivering dependable end-user assistance, resolving hardware and software issues, and maintaining a productive desktop computing experience. The ideal candidate is comfortable troubleshooting Microsoft Windows systems, managing support requests, and providing timely, customer-focused technical service. This role is a REMOTE NIGHT SHIFT opportunity - must be available to work THURSDAY THROUGH MONDAY, 4PM EST TO 1 AM EST (able to live in any time zone). Responsibilities:• Provide front-line technical assistance for desktop, laptop, and peripheral issues affecting end users in Philadelphia, Pennsylvania.• Diagnose and resolve common Microsoft Windows 10 and general Windows operating problems with a focus on minimizing downtime.• Handle incoming service desk requests, document issues accurately, and update ticket status through resolution.• Support user account access and directory-related tasks, including routine administration within Active Directory.• Investigate basic hardware, software, and connectivity concerns and escalate more complex incidents when necessary.• Install, configure, and maintain end-user devices and standard workplace applications to ensure consistent performance.• Deliver clear technical guidance to employees and promote a positive support experience during issue resolution.
2026-10-15T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-09-25T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders. Responsibilities: • Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment. • Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed. • Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices. • Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs. • Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency. • Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users. • Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current. • Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.
2026-10-15T00:00:00Z

Capacity Operations Engineer III

Philadelphia, PA
onsite
Temporary / Contract
45 - 50 USD / Hourly
Capacity Analytics/Data EngineerLong-term contract through 2027Hybrid in Philadelphia, PA (2-4 days onsite) This opportunity is for a Data Engineer/Capacity Analytics professional supporting private cloud infrastructure capacity planning and optimization. The role focuses on analyzing infrastructure demand, utilization, and capacity trends while developing forecasting models, reporting solutions, and automation capabilities. The environment supports technologies including VMware, OpenStack, Kubernetes, Docker, and storage platforms, with a strong emphasis on cost optimization, efficiency, and data-driven decision-making within a small, collaborative engineering team. Responsibilities:<ul><li>Analyze infrastructure demand, utilization, and capacity data across private cloud environments.</li><li>Build, maintain, and automate forecasting models to support capacity planning and resource optimization.</li><li>Develop reporting, dashboards, and data visualizations to drive operational and strategic decisions.</li><li>Monitor compute and storage utilization and proactively identify capacity risks and issues.</li><li>Support the full lifecycle of capacity management, including planning, purchasing, deployment, and decommissioning activities.</li><li>Identify opportunities to reduce waste, improve utilization, and optimize infrastructure costs.</li><li>Work with large datasets to generate actionable insights and improve forecasting accuracy.</li><li>Collaborate with engineering and architecture teams to support infrastructure planning initiatives.</li><li>Drive automation and process efficiency improvements across capacity analytics and reporting functions</li></ul>
2026-10-05T00:00:00Z

AI Engineer

Fort Washington, PA
onsite
Temporary / Contract
55 - 60 USD / Hourly
We are looking for an AI Engineer to help build and enhance intelligent software solutions in Fort Washington, Pennsylvania. This Long-term Contract opportunity is ideal for a senior-level engineer who combines deep .NET and C# expertise with practical experience creating AI-driven applications on the Microsoft ecosystem. In this role, you will partner with technical and business teams to deliver scalable products, improve how intelligent agents operate, and introduce modern AI capabilities into enterprise environments. Responsibilities: • Create and support enterprise applications and backend services using .NET and C# with a focus on scalability, reliability, and maintainability. • Develop AI-enabled features and agent-based solutions using Microsoft technologies such as Azure AI services, Azure OpenAI, Cognitive Services, and related platform tools. • Connect intelligent agents with business platforms, APIs, and operational workflows so they can perform useful actions across enterprise systems. • Refine model performance by shaping prompts, structuring contextual inputs, and improving how agents interpret and respond to requests. • Build retrieval-based solution patterns, including vector search and indexing approaches, to strengthen response quality and access to relevant knowledge. • Implement orchestration logic, state handling, memory strategies, and feedback mechanisms that support more effective agent behavior and task execution. • Assess AI outputs and agent performance through testing, validation methods, and continuous optimization to improve accuracy and dependability. • Work closely with product, data, engineering, and DevOps teams while also reviewing code, guiding less-experienced developers, and promoting strong development standards.
2026-10-01T00:00:00Z

14 results for Tier Ii It Support Engineer in Philadelphia, PA