18 results for Help Desk Analyst in Philadelphia, PA

Help Desk Analyst

Philadelphia, PA
remote
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization. Responsibilities: • Respond promptly to service desk tickets, providing effective solutions to address user concerns. • Manage and maintain Active Directory accounts, including user access and permissions. • Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10. • Provide guidance and support to users experiencing basic IT problems. • Document and track all support activities to ensure accurate reporting and follow-up. • Collaborate with team members to improve processes and streamline IT support. • Conduct routine system checks to identify and prevent potential issues. • Ensure excellent customer service by communicating effectively with end-users. • Assist in the setup and configuration of new hardware and software as needed.
2026-03-03T00:00:00Z

Service Desk Analyst

Philadelphia, PA
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a Service Desk Analyst to join our team in Philadelphia, Pennsylvania. This role requires a proactive individual who can diagnose and resolve software issues while delivering exceptional customer service. The ideal candidate will manage technical inquiries, prioritize tasks effectively, and ensure smooth communication across all levels of the organization. Responsibilities: • Respond to and diagnose software issues through direct communication with clients and staff. • Research and resolve system problems, escalating complex cases to senior support staff. • Provide immediate solutions to straightforward technical issues. • Handle technical and non-technical calls, managing a volume of 40-60 inquiries daily. • Communicate effectively with employees across various levels of the organization. • Maintain detailed records of issues and solutions within service desk ticketing systems. • Collaborate with team members to ensure efficient problem resolution. • Utilize Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Access, for documentation and reporting. • Uphold confidentiality and high ethical standards while working under pressure. • Adapt to flexible schedules and occasional overtime, including evenings and weekends.
2026-02-24T00:00:00Z

Help Desk Analyst II

Norristown, PA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply. Responsibilities: • Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently. • Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals. • Offer guidance and troubleshooting for Office 365 applications to enhance user experience. • Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance. • Set up and support audio-visual systems in corporate environments. • Maintain accurate asset management records for mobile devices, desktops, and laptops. • Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups. • Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively. • Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records. • Participate in project tasks and provide suggestions to improve processes and workflows.
2026-03-10T00:00:00Z

Desktop Support Analyst

Warren, NJ
onsite
Contract / Temporary to Hire
30 - 36.1 USD / Hourly
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
2026-02-09T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

West Chester, PA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization. Responsibilities: • Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues. • Manage configuration tasks for desktop systems, ensuring proper setup and functionality. • Utilize ticketing systems to track and resolve user incidents efficiently. • Perform re-imaging of devices to maintain system integrity and compliance. • Administer and maintain Active Directory accounts, ensuring proper access and security. • Deliver remote support to assist users in resolving technical challenges. • Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software. • Collaborate with team members to deploy and manage desktop hardware and peripherals. • Offer excellent customer service to address user concerns and ensure satisfaction. • Stay up-to-date with evolving technologies to improve support processes and tools.
2026-03-04T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry. Responsibilities: • Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently. • Manage and support Active Directory operations to maintain system security and functionality. • Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance. • Perform imaging and deployment of Windows 10 systems across the organization. • Conduct regular maintenance and updates for workstations to prevent potential disruptions. • Collaborate with team members to address complex technical challenges and implement solutions. • Document technical procedures and solutions to enhance knowledge sharing within the team. • Ensure compliance with security protocols and standards during all technical operations. • Assist users with software installations and updates to maintain compatibility and productivity. • Provide timely and effective communication to users regarding technical issues and resolutions.
2026-03-04T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Desktop Support Analyst

Bridgewater, NJ
onsite
Temporary
23 - 27 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Bridgewater, New Jersey. In this long-term contract role, you will provide essential technical support to ensure seamless operation of computer systems, mobile devices, and related technologies. This position requires strong problem-solving abilities and a customer-focused approach to addressing technical issues. Responsibilities: • Diagnose and resolve hardware and software issues for desktop computers and mobile devices. • Configure, maintain, and troubleshoot desktop workstations, including Windows 10 systems. • Provide support for Active Directory administration and related user access requests. • Ensure proper imaging and deployment of desktop hardware across the organization. • Assist with the installation and maintenance of office automation tools and software. • Deliver remote and in-person technical assistance to employees as needed. • Document technical issues and solutions in detail for future reference. • Collaborate with other IT teams to address complex system problems. • Conduct routine system checks and updates to ensure optimal performance. • Educate users on best practices for utilizing technology efficiently.
2026-02-16T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Job Information Desktop Engineer

Horsham, PA
onsite
Temporary
40 - 45 USD / Hourly
We are looking for a skilled Desktop Engineer to join our team in Horsham, PA. This role involves engineering, deploying, and maintaining enterprise endpoint computing environments, with a focus on security, compliance, and modern management solutions. As part of this long-term contract position, you will play a critical role in ensuring desktops, laptops, and mobile devices meet regulatory and organizational standards. Responsibilities:• Design, implement, and manage endpoint systems using cutting-edge tools like Microsoft Intune and Autopilot.• Administer device management platforms to enforce compliance, deploy patches, and distribute software.• Troubleshoot complex issues related to Windows-based endpoints, including hardware, software, and operating system problems.• Package, test, and deploy approved software applications while adhering to compliance and change management standards.• Configure and secure mobile devices with robust enrollment processes and secure access controls.• Support remote and hybrid workforce setups with secure configurations and endpoint access.• Execute hardware installations, workstation moves, and technology upgrades for new hires and office transitions.• Perform vulnerability management by ensuring patch compliance and addressing identified security risks.• Document endpoint configurations and maintain evidence for regulatory and audit requirements.• Provide Tier 2/3 escalation support for endpoint-related incidents and service requests.
2026-02-05T00:00:00Z

Data Analyst

Philadelphia, PA
onsite
Temporary
35 - 40 USD / Hourly
Job SummaryWe are seeking a motivated and analytical Data Analyst to support product quality, device performance, and customer experience improvements across a large consumer device ecosystem. In this role, you will help drive data‑informed decisions by analyzing telemetry, reliability KPIs, and customer satisfaction trends. You’ll collaborate closely with engineering, operations, and customer experience teams to ensure data accuracy, generate actionable insights, and support strategic initiatives that help enhance overall device reliability.This role is ideal for someone who thrives in cross‑functional environments, enjoys solving complex problems, and can translate data into compelling, executive‑ready insights. Key Responsibilities<ul><li>Analyze device performance data, reliability KPIs, telemetry metrics, and CSAT feedback to identify improvement opportunities.</li><li>Support key initiatives related to error tracking, ticket resolution trends, and release impact assessments.</li><li>Partner with stakeholders across engineering, operations, and customer experience to align priorities and ensure timely delivery of insights.</li><li>Create compelling presentations and executive‑level decks to communicate data findings and recommendations.</li><li>Participate in working groups tackling high‑impact reliability issues, contributing to root cause analysis and solution tracking.</li><li>Assist in expanding global data capabilities through improved data access, partnerships, and data enablement initiatives.</li></ul>
2026-02-16T00:00:00Z

Data Analyst

Somerville, NJ
onsite
Temporary
27.7115 - 32.087 USD / Hourly
We are looking for a skilled Data Analyst with expertise in marketing analytics and reporting to join our team on a long-term contract basis. This role will focus on transforming data from various digital marketing channels into actionable insights that drive strategic decision-making. Based in Somerville, New Jersey, you will collaborate with cross-functional teams to optimize campaign performance and user experience through data-driven solutions. Responsibilities: • Design and manage dashboards and reports using tools such as Power BI, Tableau, or Looker to monitor key performance indicators across marketing initiatives. • Utilize SQL and Python to extract, clean, and analyze large datasets from multiple sources, including websites and advertising platforms. • Conduct audits of website and organic search health using tools like Screaming Frog, identifying opportunities to enhance visibility and traffic. • Analyze user behavior through platforms like HotJar to uncover UX insights and recommend actionable improvements. • Collaborate with teams to define measurement requirements and implement effective tracking solutions. • Develop and maintain scalable LookML models and explore layers in Looker to support self-service reporting. • Provide regular summaries of campaign performance, including forecasting models and data analyses, to stakeholders. • Automate routine reporting processes to ensure efficient and consistent data delivery. • Present complex data findings in visually compelling formats, translating them into practical recommendations for marketing strategies.
2026-02-09T00:00:00Z

Financial Data Analyst

Woodbridge, NJ
remote
Temporary
47.5 - 55 USD / Hourly
Model Development & Maintenance • Develop and maintain actuarial models and data-driven processes using Python, R, and SQL to support insurance pricing, reserving, and risk management. • Implement and enhance month-end processes, rate change calculations, and ad-hoc analyses with a focus on completeness, accuracy, and consistency to ensure data is of the highest quality. • Work with the Actuarial and Financial Planning and Analysis (FP&A) teams to automate and improve model performance using Python-based scripting and automation. • Ensure accuracy, consistency, and efficiency of actuarial models and methodologies. Traditional Actuarial Tasks • Support reserving analysis to estimate unpaid claim liabilities primarily in partnership with internal and external actuaries. • Develop and maintain loss development triangles and incurred but not reported (IBNR) calculations both based on financial and operational data (e.g., claims closing ratios). • Support the development and validation of actuarial assumptions for pricing, reserving, and forecasting. • Develop and regularly report on rate change calculations including bifurcation of exposure changes from pure rate by line of business. Financial Modeling & Risk Assessment • Conduct stress testing and scenario analysis to assess financial impacts. • Develop, update, and maintain models for predictive analytics, profitability analysis, and business planning. • Assist in forecasting financial performance and evaluating risk exposure.
2026-02-09T00:00:00Z

Inventory Analyst

Exton, PA
onsite
Permanent
80000 - 90000 USD / Yearly
We have partnered with a financial service company on their search for an Investment Analyst with proven experience extracting and manipulating financial data. This role will consist of analyzing financial data, evaluating investment opportunities, and providing revenue generating insights to support investment decision-making. In addition to conducting comprehensive financial analysis of companies, industries, and markets you will also, perform extensive research, assist with financial modeling, complete risk assessments to help maximize investment returns, and collaborate with portfolio managers, research teams, and other stakeholders to contribute to investment strategies. Major Responsibilities· Provide financial analysis, forecasting and reporting · Develop strategic initiatives· Budgeting & Forecasting· Variance Analysis· Generate periodic asset allocation reports· Maintain knowledge of regulations and policies· Integrate financial data· Prepare financial reports with key metrics· Establish financial trends and make recommendations· Resolve data discrepancies· Ensure compliance with relevant financial regulations
2026-03-10T00:00:00Z

Accounting Analyst

Parlin, NJ
onsite
Permanent
55000 - 60000 USD / Yearly
Our Client seeks an Accounting Analyst with 1+ years of experience in the following:<ul><li>Process weekly, monthly, and ad hoc customer invoicing accurately and in a timely manner.</li><li>Apply customer payments received via check and ACH to the general ledger; investigate and resolve short payments, deductions, and discrepancies.</li><li>Prepare, analyze, and maintain weekly accounts receivable aging reports; reconcile balances to the general ledger during period close.</li><li>Research and resolve inquiries related to invoicing, billing discrepancies, and payment issues.</li><li>Perform daily collections outreach on past-due accounts to ensure timely resolution and cash flow.</li><li>Build and maintain strong working relationships with customers and internal merchandisers to support efficient billing and collections processes.</li></ul>Benefits:Medical/Dental/VisionPTO 401k
2026-02-11T00:00:00Z

Business Process Analyst

Piscataway, NJ
onsite
Temporary
39.5865 - 45.837 USD / Hourly
A large academic institution is seeking a proactive and strategic Business Process Analyst to evaluate, optimize, and support business operations related to its Salesforce Service Cloud platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.Key Responsibilities:<ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul>
2026-02-09T00:00:00Z