<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Camden, New Jersey. In this role, you will provide exceptional service to clients, handle data entry tasks efficiently, and ensure compliance with program requirements. This is a long-term contracts position offering an opportunity to work in an affordable housing environment while contributing to the success of our operations.</p><p><br></p><p>Responsibilities:</p><p>• Manage data entry tasks with precision, ensuring all information is accurately recorded in internal systems.</p><p>• Assist in gathering eligibility documents, verifying details, and submitting files to third-party auditors for approval.</p><p>• Process certification files in a timely manner, adhering to compliance guidelines and standards.</p><p>• Update internal tracking systems regularly to maintain accurate records and streamline workflows.</p><p>• Prepare agency reports and respond to compliance requirements as assigned by the supervisor.</p><p>• Communicate progress and potential challenges to the immediate supervisor, offering insights for process improvements.</p><p>• Utilize Microsoft Office tools such as Outlook, Word, and Excel to perform daily tasks efficiently.</p><p>• Collaborate with team members to ensure smooth operations and meet organizational goals.</p>
<p>We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will provide outstanding service to customers, ensuring inquiries, orders, and concerns are handled efficiently and professionally. This position offers opportunities for growth within the organization while contributing to a culture of excellent customer care.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter customer orders accurately and verify details for completeness.</li><li>Communicate order status, shipping dates, and any potential delays to customers.</li><li>Handle special-order requests and ensure appropriate follow-up.</li><li>Manage web-based orders and provide timely updates to relevant teams.</li><li>Log customer feedback, complaints, and resolution details.</li><li>Support internal teams, including marketing and sales, as needed.</li><li>Respond to general inquiries about the company and provide requested information.</li><li>Process payments and verify accuracy of transactions.</li><li>Coordinate with production, shipping, and courier services to resolve order issues.</li><li>Assist with clerical tasks and special projects, such as generating quotes, issuing purchase orders, maintaining records, and producing invoices.</li></ul>
<p>Are you passionate about managing schedules, coordinating projects, and ensuring effective communication with customers? We’re on the lookout for a dynamic Scheduling and Operations Coordinator to oversee work planning, scheduling tasks, and customer communications for Metering and Distributed Energy Resources (DER) projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>In this role, you’ll be responsible for:</p><ul><li>Managing and scheduling tasks from immediate execution (T-0) through future planning stages (T-4) for work completed both internally and by contractors.</li><li>Coordinating all Metering and DER-related schedules to ensure timely execution of projects.</li><li>Communicating directly with customers regarding plans, expectations, and timelines for non-large PES projects.</li><li>Tracking the status of contractor projects within the T-4 timeline and adjusting schedules as needed while coordinating with field supervisors.</li><li>Hosting regular work plan meetings with field supervisors, contractors, and planning coordinators to discuss priorities, share updates, and ensure alignment on work expectations and statuses for both the current week and future weeks.</li></ul>
<p>Do you have exceptional communication skills, a passion for helping others, and a knack for solving problems? Robert Half is seeking a Customer Service Representative to join a local and growing organization! We're looking for an enthusiastic and detail-oriented individual to provide top-notch support to our clients and customers, ensuring satisfaction and fostering positive relations.</p><p><br></p><p><strong>About the Role:</strong></p><p>As a skilled Customer Service Representative, you will be the first point of contact for customers, helping resolve inquiries and ensuring an outstanding customer experience. You will:</p><ul><li>Efficiently answer, manage, and document customer inquiries through phone, email, and/or chat platforms.</li><li>Resolve customer issues by identifying solutions and taking ownership of cases from start to finish.</li><li>Maintain up-to-date knowledge of company products and services to provide accurate information and assistance.</li><li>Proactively identify challenges and escalate any complex issues, collaborating with appropriate teams to provide timely resolutions.</li><li>Provide constructive feedback to improve operations and enhance customer support processes.</li></ul><p><br></p>
<p>We are looking for an experienced Accounts Receivable / Customer Service Specialist to join our team in the New Providence, New Jersey area. This role involves managing customer accounts, resolving payment-related inquiries, and ensuring accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a customer-focused approach to effectively handle account reconciliations and build positive client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Communicate with customers to address inquiries about lease terms, rental periods, and payment-related issues.</p><p>• Review lease agreements to verify payments and determine potential credits, subject to management approval.</p><p>• Prepare detailed aging reports for past-due accounts, providing analysis and recommendations for action.</p><p>• Investigate unidentified payments and collaborate with customers to resolve application discrepancies.</p><p>• Reconcile and resolve payment inquiries, coordinating with sales and administrative teams as needed.</p><p>• Monitor unapplied cash and overdue balances on lessee accounts to ensure accurate records.</p><p>• Facilitate the collection of overdue payments while fostering strong customer relationships.</p><p>• Download payment data from customer portals and ensure proper application.</p><p>• Verify data input for accuracy and compliance with financial standards.</p>
<p>We are seeking a Customer Service Representative to join our team on a long-term contract basis. In this role, you will serve as a key point of contact for our customers, ensuring their needs are met efficiently and effectively. This position offers an excellent opportunity to build lasting relationships while delivering exceptional service and contributing to a collaborative team environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Process customer orders accurately and promptly to ensure seamless transaction flow.</li><li>Manage customer accounts by addressing inquiries and resolving issues to maintain a high level of satisfaction.</li><li>Act as the primary liaison between customers and internal departments to facilitate order fulfillment.</li><li>Handle inbound calls professionally, providing clear and helpful responses to customer questions.</li><li>Utilize Microsoft Excel, Word, and Outlook to track orders, maintain records, and communicate effectively.</li><li>Document all customer interactions in an organized manner for future reference.</li><li>Collaborate with team members to improve processes and enhance service quality.</li><li>Address customer concerns promptly, offering solutions in line with company policies.</li><li>Monitor order status and proactively provide updates to customers.</li><li>Support additional administrative and operational tasks as needed.</li></ul>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
<p>We are seeking a detail-oriented and proactive <strong>Accounts Receivable / Customer Support Specialist. </strong>The ideal candidate will manage invoice processing, customer payments, and order support while maintaining excellent communication and a positive attitude.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p> </p><ul><li>Process invoices in the system once shipments/orders have been delivered to customers.</li></ul><p> </p><ul><li>Follow up on payments with customers and maintain accurate payment dates and status updates in the system and spreadsheets.</li></ul><p> </p><ul><li>Provide backup support for Order Entry, including processing orders.</li></ul><p> </p><ul><li>Manage and prioritize multiple concerns simultaneously.</li></ul><p> </p><ul><li>Communicate timely feedback to management regarding challenges or customer concerns.</li></ul><p> </p><ul><li>Manage inbound customer calls and emails, providing accurate information regarding order status.</li></ul><p> </p><ul><li>Assist team members as needed to ensure smooth operations.</li></ul><p> </p><ul><li>Work on special projects and reports as required.</li></ul><p><br></p>
<p>We’re looking for a proactive and detail-oriented <strong>Sales Support Specialist</strong> to join a high-performing team in a stable and well-established company. This is a fully onsite role, ideal for someone who thrives in a fast-paced environment and enjoys working behind the scenes to help drive business success.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>Provide administrative and operational support to the sales team to help streamline client engagement </p><p>Prepare and process documentation, reports, and proposals</p><p>Coordinate with internal departments to ensure timely fulfillment of orders and services</p><p>Assist with scheduling meetings, follow-ups, and internal communications</p><p>Support data entry and basic reporting needs for sales tracking and forecasting</p><p><br></p>
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
<p>We are looking for a dedicated Collections Specialist to join a team in Wilmington, Delaware, on a contract with potential for a long-term role. The ideal candidate will have a strong background in collections and customer service, particularly in a high-volume call center environment. This role requires someone who can effectively manage billing and collection processes while maintaining positive client relationships.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of accounts to ensure timely collection of payments and resolution of outstanding balances.</p><p>• Communicate with customers via phone and email to address payment inquiries and resolve disputes.</p><p>• Analyze account discrepancies and collaborate with internal teams to ensure accurate billing.</p><p>• Maintain detailed records of all customer interactions and payment activities.</p><p>• Utilize Microsoft Excel to track and report on collection activities and account statuses.</p><p>• Follow established processes to meet collection goals and reduce delinquency rates.</p><p>• Provide exceptional customer service while handling sensitive financial information.</p><p>• Identify and escalate complex issues to the appropriate departments for resolution.</p><p>• Monitor and update account information to ensure accuracy and compliance with company policies.</p>
<p>Customer Support Associate</p><p><strong>Location: </strong>Pipersville, PA</p><p><strong>Schedule: </strong>Monday–Friday, 8:00 AM – 5:00 PM</p><p><strong>Type: </strong>Full-Time, Temporary-to-Hire (Initial Onsite Requirement; Hybrid Potential Later)</p><p><strong>Overview:</strong> A medical equipment distributor based in Pipersville is seeking a proactive and detail-oriented Customer Support Associate to join their team. This role will begin fully onsite, with the potential to transition into a hybrid schedule once training and performance milestones are met. The ideal candidate will have strong communication skills, experience working in a fast-paced environment, and familiarity with order processing, customer service support, and accounting-related tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>Customer Support</p><p>• Serve as the first point of contact for incoming phone calls and customer inquiries.</p><p>• Enter and process sales orders, verify pricing, and send confirmations to customers.</p><p>• Generate purchase orders to vendors and track shipments to ensure timely delivery.</p><p>• Keep customers and sales representatives informed of order status and delivery timelines, including updating internal CRM systems.</p><p>• Assist with inventory control, including preparing shipments, receiving product, and ordering replacement stock as needed.</p><p>• Maintain and update records for equipment sales, warranties, and related documentation.</p><p>• Prepare and distribute weekly sales order status reports.</p><p>• Organize and maintain sales literature and marketing materials.</p><p><br></p><p>Accounts Receivable</p><p>• Create and send invoices for parts and accessory sales.</p><p>• Monitor and follow up on past due payments.</p><p>• Process deposits and record customer payments.</p><p>• Maintain organized filing of closed receivables.</p><p><br></p><p>Accounts Payable</p><p>• Receive and distribute vendor invoices.</p><p>• Enter bills into QuickBooks and process expense submissions.</p><p>• Send ACH notifications and update related payables records.</p><p>• Record commissions for service-related sales.</p><p>• Maintain organized filing of closed payables.</p><p>Administrative Support</p><p>• Provide backup support to customer service and internal sales staff during peak periods or absences.</p><p>• Assist with general office support, supply ordering, and special projects as assigned.</p>
<p>We are looking for a highly organized and dependable Part-Time Accounts Receivable Specialist to join our team in Princeton, NJ. In this Contract-to-Permanent position, you will play a critical role in managing customer payments and ensuring financial accuracy within a high-volume environment. This is an excellent opportunity for a detail-oriented individual seeking to contribute to an efficient and collaborative finance team.</p><p><br></p><p>Responsibilities:</p><p>• Process and accurately apply customer payments made via wire transfers, credit cards, checks, and other methods.</p><p>• Review customer accounts regularly to reconcile balances and identify discrepancies.</p><p>• Monitor aging reports and collaborate with team members to follow up on outstanding collections.</p><p>• Investigate issues related to unapplied cash and resolve payment discrepancies promptly.</p><p>• Coordinate with billing and customer service teams to address account-related concerns.</p><p>• Prepare and distribute weekly and monthly accounts receivable reports.</p><p>• Maintain detailed and organized financial records to support accurate reporting and audits.</p>
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
<p>We are looking for a motivated Customer Service Supervisor to lead a dynamic team. This role offers an exciting opportunity to oversee customer service operations while ensuring exceptional service quality and efficiency. You will play a pivotal role in managing workflows, resolving inquiries, and driving process improvements. This position offers a competitive salary between $70,000 and $80,000. The benefits include Healthcare (Health, Vision, Dental), HSA dollar for dollar match, Paid Holidays Off, 2 weeks PTO, Short/Long Term Disability 100% Company Paid, Life Insurance 100% Company Paid, 401K, and Employee Discounts. </p><p><br></p><p>Responsibilities:</p><p>• Oversee daily workflow and ensure customer service operations are running smoothly.</p><p>• Approve expedited shipping for replacements and warranty claims as necessary.</p><p>• Process order cancellations and warranty replacement orders using internal systems.</p><p>• Address and resolve representative inquiries to support issue resolution.</p><p>• Review and release orders placed on hold to maintain efficient processing.</p><p>• Create and process accounting-related documents for wholesale, dropship, and marketplace accounts.</p><p>• Identify and correct errors in orders, including line, header, and address discrepancies.</p><p>• Monitor queues and track inbound call volumes to optimize team responsiveness.</p><p>• Approve partial refunds and ensure proper documentation is maintained.</p>
<p>We are looking for a Loan Closing Support Specialist in the Middlesex County, NJ area. The ideal candidate will have experience using Encompass software. If you have 2+ years of loan closing experience and are looking to grow your career, this might be the opportunity for you! </p><p><br></p><p>Responsibilities:</p><p>• Review loan applications and credit reports to ensure accuracy and identify potential issues.</p><p>• Coordinate and order necessary documents such as appraisals, property searches, title policies, and employment verifications.</p><p>• Collaborate with underwriters, branch teams, and other mortgage professionals to address closing conditions and finalize loans.</p><p>• Prepare and verify closing documents, including regulatory disclosures, ensuring compliance with state and federal policies.</p><p>• Schedule loan closings with borrowers, branches, and settlement agents, maintaining clear communication throughout the process.</p><p>• Assist in gathering required documents, such as homeowner details, pay stubs, and employment verification, ensuring completeness for closing.</p><p>• Maintain a strong understanding of industry tools, such as Encompass, to streamline loan processing.</p><p>• Support post-closing activities to ensure all documentation is accurate and properly filed.</p><p>• Provide exceptional customer service by addressing borrower inquiries and maintaining positive relationships.</p><p>• Perform additional tasks and projects as assigned by management to support departmental goals.</p>
<p>Emerging services company seeks an Order Management Specialist with client facing experience. As the Order Management Specialist, you will create customer accounts, input orders, and provide order confirmations including the estimated time of shipment. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday:</p><ul><li>Set up new customer accounts within SAP.</li><li>Input and manage both new and existing orders in SAP.</li><li>Acknowledge receipt of purchase orders (POs) and provide order confirmations within 48 hours.</li><li>Collaborate with the purchasing team and utilize SAP functionality to identify product-specific lead times.</li><li>Communicate estimated shipping dates and send order confirmations to customers.</li><li>Prepare and issue Proforma Invoices for customers.</li><li>Check stock availability and communicate lead times as needed.</li><li>Cross-check part numbers to ensure accuracy on customer purchase orders.</li><li>Verify and confirm correct pricing details on customer purchase orders.</li></ul>
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will be responsible for creating precise 2D and 3D designs, renderings, and Bills of Materials (BOMs) for furniture projects. You will collaborate closely with Furniture Dealers and Sales Representatives to deliver tailored solutions while providing technical support throughout project lifecycles.<br><br>Responsibilities:<br>• Design accurate 2D and 3D layouts for furniture projects, ensuring all specifications are met.<br>• Update and revise designs as project requirements evolve.<br>• Specify products across multiple furniture lines, demonstrating expertise in product codes and applications.<br>• Work collaboratively with team members to propose design solutions, recommend value engineering options, and optimize layouts.<br>• Maintain deep knowledge of furniture systems, materials, finishes, and specifications to ensure high-quality output.<br>• Communicate effectively with stakeholders to present design concepts and address technical inquiries.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and client expectations are exceeded.<br>• Interpret technical documents, diagrams, and schedules to provide accurate and comprehensive design plans.<br>• Stay current with new and existing furniture product lines to offer innovative solutions.<br>• Utilize AutoCAD and other design software to create detailed renderings and layouts.
<p>Our client is looking for a dynamic Inside Sales Specialist to join their team in the Bay Head, New Jersey area. In this role, you will connect with potential clients, build strong relationships, and drive results through consultative selling. This position offers a unique opportunity to combine your sales expertise with excellent customer interaction to promote our products and services.</p><p><br></p><p>Responsibilities:</p><p>• Place outbound sales calls to potential clients while effectively following up on leads to secure new business.</p><p>• Conduct cold calls to introduce products and services, addressing customer needs with confidence and professionalism.</p><p>• Develop and nurture relationships with existing clients through outstanding service and ongoing communication.</p><p>• Respond to inbound inquiries, providing solutions and converting leads into successful sales.</p><p>• Maintain accurate and detailed records of customer interactions, ensuring seamless follow-up and reporting.</p><p>• Consistently achieve and surpass individual and team sales targets and performance objectives.</p><p>• Collaborate closely with marketing and operations teams to deliver an exceptional customer experience.</p><p>• Offer insights on customer preferences, market trends, and product performance to support business growth.</p>
<p>We are seeking a talented and motivated <strong>Sales Support Administrator</strong> to join our team. In this role, you will work closely with clients and internal departments to ensure the smooth operation of sales processes and customer relationships. If you thrive in a collaborative and fast-paced environment, have excellent communication skills, and excel at problem-solving, this opportunity might be perfect for you!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle incoming customer inquiries via phone with prompt and professional responses.</li><li>Accurately input sales orders and invoices into QuickBooks software.</li><li>Coordinate and follow up on outstanding invoices to ensure timely payment by collaborating with customers and internal teams such as sales, accounting, and manufacturing.</li><li>Maintain and update customer information using Salesforce.com, leveraging the platform to enhance client relationships and add value.</li><li>Utilize Salesforce.com and other marketing tools to play a vital role in lead generation and opportunity follow-ups.</li><li>Build trust and maintain strong relationships with customers by delivering efficient and effective communication across all organizational levels.</li><li>Foster positive and collaborative relationships within the company’s team to ensure smooth workflow.</li><li>Contribute to setting individual and team performance goals and actively work towards achieving them.</li><li>Adhere to company communication policies and procedures to ensure consistency in interactions.</li></ul><p><br></p>
<p>Robert Half has partnered with a thriving global company on their search for an experienced Credit Specialist. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, arrange debt payoffs, and resolve billing and customer credit issues. This Credit Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>• Create and maintain credit history records</p><p>• Assist with administrative activities</p><p>• Document daily collection activity</p><p>• Assist with ACH transactions</p><p>• Complete collection effort calls</p><p>• Daily Cash Applications</p><p>• Access and analyze credit worthiness</p><p>• Identify delinquent accounts</p><p>• Perform payment reconciliations</p><p>• Assist customer service department</p><p>• Prepare monthly customer statements</p><p>• Develop and schedule payment plans</p>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>We are looking for a skilled Receptionist to join a team on a contract basis in Malvern, Pennsylvania. This role is ideal for an organized and customer service-oriented individual who thrives in dynamic environments. As the first point of contact, you will play a pivotal role in ensuring smooth communication and operational efficiency within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Dispatch and create work orders using available resources to address client needs effectively.</p><p>• Research and gather necessary information to provide timely resolutions to inquiries.</p><p>• Identify high-priority issues and escalate them appropriately to ensure prompt attention.</p><p>• Route incoming calls to the correct departments or personnel to streamline communication.</p><p>• Conduct follow-up calls to ensure customer satisfaction and resolution of issues.</p><p>• Monitor call queue data and adjust priorities to maintain productivity.</p><p>• Provide precise and timely client work orders to ensure customer satisfaction.</p><p>• Perform accurate data entry using multiple systems and applications.</p><p>• Adhere to client-specific standards and guidelines to meet business objectives.</p><p>• Respond promptly to emergency situations and assist in resolving critical issues.</p>
