<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a skilled and motivated Help Desk Analyst II to join our team in King of Prussia, Pennsylvania. In this contract-to-permanent position, you will provide technical support for end users and ensure the functionality and security of hardware, software, and peripherals within our organization. If you excel in troubleshooting, have a proactive approach to problem-solving, and enjoy working in a fast-paced environment, we encourage you to apply.<br><br>Responsibilities:<br>• Manage helpdesk tickets, prioritize tasks, and resolve incidents efficiently.<br>• Deliver both onsite and remote technical assistance for end users, including support for hardware, software, and peripherals.<br>• Offer guidance and troubleshooting for Office 365 applications to enhance user experience.<br>• Ensure all systems meet security and patch requirements, including antivirus and web filtering compliance.<br>• Set up and support audio-visual systems in corporate environments.<br>• Maintain accurate asset management records for mobile devices, desktops, and laptops.<br>• Configure and troubleshoot network issues in Windows, Apple, and Citrix environments, including wired and wireless setups.<br>• Collaborate with vendors, such as internet service providers and audio/video contractors, to manage services effectively.<br>• Document procedures, system changes, and resolutions in the helpdesk ticketing system to maintain accurate records.<br>• Participate in project tasks and provide suggestions to improve processes and workflows.
We are looking for an experienced Security Analyst II to join our team on a long-term contract basis in Allentown, Pennsylvania. In this role, you will focus on securing AI and machine learning systems, ensuring compliance with enterprise policies and evolving regulations. You will collaborate with cross-functional teams to implement robust security measures for innovative AI technologies, contributing to the organization's commitment to advancing a secure and sustainable energy future.<br><br>Responsibilities:<br>• Collaborate with product teams to integrate security measures into AI models, data pipelines, and applications.<br>• Perform detailed security assessments for AI systems, including generative AI and large language models.<br>• Develop and enforce security policies, controls, and standards tailored to AI technologies.<br>• Implement risk management strategies for AI solutions, addressing issues such as model bias and explainability.<br>• Work closely with legal, compliance, and data privacy teams to adhere to emerging AI regulations.<br>• Evaluate and deploy security tools for monitoring, model scanning, and data protection.<br>• Provide guidance on best practices for AI security within Agile and cloud-based environments.<br>• Support the adoption of frameworks for responsible AI use, emphasizing traceability and observability.<br>• Stay updated on advancements in AI security to continuously improve enterprise practices.<br>• Facilitate training sessions to enhance team awareness of AI security protocols.
We are looking for an experienced Test Analyst to join our team on a contract basis. In this role, you will be responsible for ensuring the accuracy and functionality of Workday systems, particularly focusing on purge functionality and data retention processes. Based in King of Prussia, Pennsylvania, this position requires close collaboration with compliance and configuration teams to meet organizational and regulatory standards.<br><br>Responsibilities:<br>• Develop and maintain detailed test plans and procedures tailored to Workday system integration and purge functionality.<br>• Create and execute test scripts while generating relevant test data to support validation processes.<br>• Oversee all testing activities, including documentation, issue tracking, and reporting progress.<br>• Validate data retention and purge logic to ensure compliance with audit requirements.<br>• Conduct usability tests to assess system performance, scalability, reliability, and security.<br>• Collaborate with configuration and compliance teams to guarantee comprehensive testing coverage.<br>• Track and document test results, providing regular updates to project managers and leads.<br>• Identify and escalate issues encountered during testing to appropriate stakeholders.<br>• Participate in meetings and contribute status updates to ensure project alignment.
We are looking for an experienced Sr. Consultant to join our team in Hammonton, New Jersey. In this role, you will lead complex Oracle Cloud implementation programs, manage cross-functional teams, and provide exceptional consulting services to clients across diverse industries. You will leverage your expertise in Oracle Cloud Financials and other modules to drive successful project outcomes while fostering collaboration and innovation.<br><br>Responsibilities:<br>• Lead multi-pillar Oracle Cloud implementation projects, ensuring alignment with scope, resources, and organizational goals.<br>• Collaborate with clients to gather business requirements, document processes, and facilitate workshops to define future-state solutions.<br>• Manage cross-functional teams, including business analysts and developers, to ensure project milestones and deliverables are met.<br>• Drive change management strategies to enhance user adoption and maximize the value of Oracle Cloud investments.<br>• Act as a liaison between business and IT stakeholders, translating technical concepts into actionable business solutions.<br>• Develop and oversee testing cycles, post-production support plans, and transition strategies for seamless project completion.<br>• Analyze business challenges, recommend future-state improvements, and align processes with system capabilities.<br>• Facilitate meetings, set agendas, and guide critical discussions to ensure project decisions align with strategic goals.<br>• Build and maintain strong client relationships, providing consistent updates and ensuring their satisfaction throughout engagements.<br>• Mentor and supervise team members, fostering a collaborative culture and encouraging growth.
We are looking for a dedicated Staff Consultant to join our team in Hammonton, New Jersey. In this role, you will lead Oracle Cloud implementation projects, manage cross-functional teams, and contribute to the growth and success of diverse clients. If you are passionate about innovation, project management, and fostering positive relationships, we encourage you to apply.<br><br>Responsibilities:<br>• Lead multi-pillar Oracle Cloud implementation projects, ensuring timelines, scope, and resources are effectively managed.<br>• Facilitate workshops to gather business requirements, define processes, and document deliverables.<br>• Oversee testing cycles, post-production support, and change management strategies to maximize user adoption.<br>• Act as the bridge between business and IT stakeholders by translating technical concepts into actionable business strategies.<br>• Analyze business challenges and create future-state recommendations to align with organizational goals.<br>• Collaborate with teams to define and document business processes while aligning them with system functionality.<br>• Organize and lead critical meetings, focusing discussions on key decision points and project milestones.<br>• Manage diverse teams, including developers, analysts, and stakeholders, to ensure project objectives align with strategic goals.<br>• Build and maintain strong relationships, fostering trust and collaboration with clients and team members.<br>• Evaluate, interpret, and organize data to support decision-making processes.
<p>The Data Engineer role focuses on designing, building, and optimizing scalable data solutions that support diverse business needs. This position requires the ability to work independently while collaborating effectively in a fast-paced, agile environment. The individual in this role partners with cross-functional teams to gather data requirements, recommend enhancements to existing data pipelines and architectures, and ensure the reliability, performance, and efficiency of data processes.</p><p>Responsibilities</p><ul><li>Support the team’s adoption and continued evolution of the Databricks platform, leveraging features such as Delta Live Tables, workflows, and related tooling</li><li>Design, develop, and maintain data pipelines that extract data from relational sources, load it into a data lake, transform it as needed, and publish it to a Databricks-based lakehouse environment</li><li>Optimize data pipelines and processing workflows to improve performance, scalability, and overall efficiency</li><li>Implement data quality checks and validation logic to ensure data accuracy, consistency, and completeness</li><li>Create and maintain documentation including data mappings, data definitions, architectural diagrams, and data flow diagrams</li><li>Develop proof-of-concepts to evaluate and validate new technologies, tools, or data processes</li><li>Deploy, manage, and support code across non-production and production environments</li><li>Investigate, troubleshoot, and resolve data-related issues, including identifying root causes and implementing fixes</li><li>Identify performance bottlenecks and recommend optimization strategies, including database tuning and query performance improvements</li></ul>
Join our team as a Business Intelligence Software Engineer and help design, build, and maintain innovative reporting and data-driven applications that power field operations, business units, and customer solutions. This is a hands-on coding role that requires strong technical judgment and collaboration with cross-functional teams. You’ll manage the entire development lifecycle, ensuring solutions are scalable, reliable, and aligned with business priorities. Key Responsibilities: Lead the Software Development Lifecycle (SDLC): Oversee all phases of BI application development, from concept through deployment and support. Hands-on Development: Build and maintain applications using Python (PySpark), SQL, and TypeScript/JavaScript. Technical Strategy & Architecture: Apply best practices for design, performance, and scalability. Quality Assurance: Establish testing frameworks, conduct code reviews, and maintain bug-tracking processes. Continuous Improvement: Identify and implement tools and methodologies to streamline development and increase system reliability. Collaboration: Work with internal stakeholders, data scientists, analysts, and operations teams to translate business needs into software solutions. Support & Maintenance: Provide ongoing support for newly developed applications, ensuring smooth integration with existing systems.
We are looking for an experienced Applications Architect to join our team in Edison, New Jersey. This Contract to permanent position involves designing, implementing, and optimizing Amazon Connect solutions while collaborating with cross-functional teams to ensure seamless integration and performance. The ideal candidate will bring a strong technical background and leadership skills to guide projects from conception to deployment.<br><br>Responsibilities:<br>• Design comprehensive Amazon Connect solutions, ensuring seamless integration with internal services and external systems.<br>• Collaborate with stakeholders such as business analysts and product managers to align technical designs with business requirements.<br>• Establish best practices, standards, and guidelines for the architecture of Amazon Connect systems.<br>• Diagnose and resolve complex technical issues during development, deployment, and production phases.<br>• Provide mentorship to entry level architects and engineers, fostering growth in Amazon Connect expertise.<br>• Develop APIs and support telephony integration to enhance system functionality.<br>• Incorporate speech recognition technologies into architectural designs to improve user experience.<br>• Ensure solutions adhere to cloud architecture principles and align with organizational objectives.<br>• Participate in regular reviews to assess system performance and identify areas for improvement.
<p>100,000 - 120,000</p><p><br></p><p>benefits:</p><ul><li>health insurance</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li><li>paid holidays</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Process daily ACH transactions, including returns, NOCs, reversals, and corrections.</li><li>Monitor ACH files for accuracy and ensure timely submission and settlement.</li><li>Review and resolve ACH exceptions, discrepancies, and rejected items.</li><li>Assist branches, clients, and internal departments with ACH‑related inquiries.</li><li>Maintain compliance with NACHA rules, banking regulations, and internal policies.</li><li>Perform risk monitoring for ACH activity and escalate issues when necessary.</li></ul><p><br></p><p><br></p>
