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33 results for Call Center Manager in Philadelphia, PA

Quality Assurance Analyst
  • Princeton, NJ
  • onsite
  • Permanent
  • 100000.00 - 110000.00 USD / Yearly
  • <p>We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.</p><p>• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.</p><p>• Design, document, and execute extensive test cases derived from business requirements and technical specifications.</p><p>• Keep detailed records of test cases, test outcomes, and defect tracking.</p><p>• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.</p><p>• Develop and maintain automated test scripts to enhance testing efficiency and coverage.</p><p>• Leverage coding skills to customize and enhance testing frameworks as necessary.</p><p>• Write and execute SQL queries to validate data integrity and accuracy.</p><p>• Analyze and troubleshoot data discrepancies between systems.</p>
  • 2025-09-08T19:48:52Z
Customer Success Specialist
  • Somerset, NJ
  • remote
  • Temporary
  • 20.00 - 21.00 USD / Hourly
  • We are looking for a dedicated Customer Success Specialist to join our team in Somerset, New Jersey. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer experiences while driving client satisfaction and retention. This is an excellent opportunity for an individual with call center and customer service expertise to thrive in a dynamic and rewarding environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for customers, addressing inquiries and resolving concerns in a timely and efficient manner.<br>• Build strong relationships with clients by understanding their needs and providing tailored solutions.<br>• Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.<br>• Monitor customer accounts to identify opportunities for upselling or cross-selling.<br>• Proactively address potential issues to improve customer retention and loyalty.<br>• Maintain accurate records of customer interactions and feedback to inform continuous improvement efforts.<br>• Provide guidance and support to customers navigating company products and services.<br>• Utilize call center tools and technology to manage customer interactions effectively.<br>• Analyze customer success metrics to identify trends and recommend strategies for improvement.<br>• Participate in team meetings and training sessions to stay updated on company policies and best practices.
  • 2025-09-12T17:33:57Z
Part Time Receptionist
  • Center Valley, PA
  • onsite
  • Contract / Temporary to Hire
  • 20.00 - 22.00 USD / Hourly
  • <p>Do you thrive in customer-facing roles and enjoy being the first point of contact for visitors and clients? Our client is seeking a friendly and organized <strong>Part-Time Receptionist</strong> to provide front desk support and help maintain a welcoming office environment. If you have great communication skills and enjoy working in a professional setting, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>As a Part-Time Receptionist, your duties will include:</p><ul><li><strong>Front Desk Operations:</strong> Greet visitors warmly, answer incoming calls, and direct inquiries to the appropriate person or department.</li><li><strong>Administrative Tasks:</strong> Assist with tasks such as filing, data entry, and distribution of mail and packages.</li><li><strong>Scheduling Support:</strong> Manage meeting room bookings and coordinate calendars for staff as required.</li><li><strong>Customer Service:</strong> Respond to inquiries both in person and over the phone in a professional and courteous manner.</li><li><strong>Office Organization:</strong> Maintain the front desk area and ensure it is clean and organized.</li><li><strong>Miscellaneous Duties:</strong> Provide support for additional tasks and projects assigned by management.</li></ul><p><br></p>
  • 2025-09-05T18:34:14Z
Tax Manager
  • Wilmington, DE
  • onsite
  • Permanent
  • 120000.00 - 140000.00 USD / Yearly
  • <p>We are seeking a detail-oriented Tax Manager who can lead and manage multiple tax functions and prepare/review complex tax returns. The ideal candidate for this role will be responsible for overseeing the preparation and filing of federal, state, and local tax returns, managing audits by tax authorities, resolving tax issues, preparing intercompany journal entries, improving tax procedures, identifying tax-saving opportunities, mitigating tax risks, researching business initiatives, including mergers, acquisitions, and new market expansions. To be successful in this role, the Tax Manager must have in-depth knowledge of tax laws and regulations, strong analytical and problem-solving skills, and the ability to manage multiple priorities and meet deadlines.</p><p><br></p><p>What you get to do everyday</p><p>·      Prepare tax journal entries, ensuring compliance within tax provisions</p><p>·      Identify and mitigate tax risks</p><p>·      Develop and implement strategic tax planning</p><p>·      Review tax returns and quarterly/yearly projections</p><p>·      Maintain and update the organization’s tax policies and documentation</p><p>·      Assist with SOX documentation</p><p>·      Review and analyze financial statements</p><p>·      Monitor and interpret changes in tax legislation</p><p>·      Coordinate tax audits</p><p>·      Oversee special tax related projects</p>
  • 2025-09-02T20:28:58Z
IT Support Analyst
  • Princeton, NJ
  • remote
  • Temporary
  • 30.00 - 32.00 USD / Hourly
  • <p>Technology Support & Security</p><p>·        Support Windows and Mac computers, mobile devices, printers, and other hardware/peripherals for users including device setup and recovery/replacement</p><p>·        Troubleshoot and resolve general user-reported technology issues, escalating resolution as needed</p><p>·        Provide support for collaborative applications including Microsoft 365, SharePoint, Teams, OneDrive, Google Applications, Zoom, and Webex</p><p>·        Support user access management (network, username/password/multi-factor, systems) and data management (storage, encryption, backups, and security permissions)</p><p>·        Assist users with technical requests and setups including new software, printing/copying/scanning, websites/maintenance, and other IT services</p><p>·        Install, configure, and facilitate upgrades of OS/software to maintain compliance and security</p><p>·        Ensure timely remediation of security vulnerabilities and incidents</p><p>·        Manage the provisioning, renewal/closure, and ongoing security of shared/sponsored accounts</p><p>·        Support asset lifecycle management for technology, including maintaining accurate database records, acting on refresh notifications, and recovering/retiring devices within expected timeframes</p><p>·        Provide general consultation on computer replacement options with department and set up new managed computers and peripherals per standard guidelines</p><p>·        Coordinate hardware diagnosis/repair and loaner equipment requests</p><p>·        Support department inventory of loaner equipment according to defined asset management and managed device security policies</p><p>·        Monitor IT support requests and assigned tasks in ServiceNow and respond with timely and detailed communications and updates</p><p><br></p><p><br></p>
  • 2025-09-09T19:18:58Z
Collections Specialist
  • Wilmington Nt, DE
  • onsite
  • Contract / Temporary to Hire
  • 20.90 - 24.20 USD / Hourly
  • <p>Are you an experienced <strong>Collections Specialist</strong> ready to bring your expertise to a dynamic and reputable HVAC company in Wilmington, DE? We’re looking for a results-driven professional to join our team and play a pivotal role in maintaining financial health while providing exceptional service to our clients.</p><p><br></p><p><strong>Why Work With Us?</strong></p><ul><li><strong>Reputable Organization:</strong> Be part of a trusted name in the HVAC industry, recognized for quality and excellence.</li><li><strong>Career Growth:</strong> Opportunity to transition to a permanent role, with room for advancement.</li><li><strong>Team Environment:</strong> Join a supportive team that values collaboration and innovation.</li></ul><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and monitor <strong>accounts receivable</strong> to ensure timely collections.</li><li>Communicate with customers to resolve payment discrepancies and secure outstanding payments.</li><li>Collaborate with internal teams to address and resolve account issues.</li><li>Prepare and maintain detailed records of collection activities.</li><li>Provide exceptional customer service while balancing firm but professional collections practices.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li><strong>Experience:</strong> 2+ years in collections or accounts receivable, preferably in a service-based industry.</li><li><strong>Skills:</strong> Strong negotiation, communication, and problem-solving skills.</li><li><strong>Tech-Savvy:</strong> Proficiency in accounting software and Microsoft Office Suite.</li><li><strong>Team Player:</strong> Ability to work well independently and collaboratively.</li><li><strong>Detail-Oriented:</strong> Keen attention to detail and ability to manage multiple priorities.</li></ul><p><strong>Ready to make an impact?</strong></p><p>Apply now to become part of a company that values integrity, innovation, and excellence in every aspect of its business!</p>
  • 2025-09-23T15:48:46Z
Billing Manager/Office Manager
  • Wilmington, DE
  • onsite
  • Permanent
  • 45000.00 - 55000.00 USD / Yearly
  • We are offering an exciting opportunity for a Billing Manager/Office Manager in Wilmington, Delaware. This role is crucial to our operations in the healthcare industry. The selected candidate will be instrumental in managing our dental office's front desk and billing processes. <br><br>Key responsibilities: <br><br>• Accurately process patient claims and predeterminations to insurance companies<br>• Responsibly handle scheduling of appointments for both new and existing dental patients using SoftDent<br>• Timely respond to emails and client inquiries <br>• Efficiently answer phone calls and respond to voicemails <br>• Maintain and organize patient medical records in a systematic manner<br>• Collect estimated co-payments and diligently follow up on existing balances <br>• Explain treatment plans to patients in an understandable manner <br>• Verify insurance coverage details and keep them updated<br>• Maintain up-to-date insurance bluebooks <br>• Post insurance payments and manage outstanding insurance balances through EFT, virtual card payment, and checks<br>• Annually re-credential to stay in-network with current insurance plans.
  • 2025-08-25T20:33:46Z
Staff Accountant
  • Woodbridge, NJ
  • onsite
  • Permanent
  • 70000.00 - 75000.00 USD / Yearly
  • <p>Our nonprofit client in Somerset is looking for a detail-oriented Bookkeeper or Accountant to their team. </p><p>This position offers an opportunity to work for a recession proof organization with flexibility down the road to work from home several days a week. Three plus years or accounting experience along with Excel skills are required. Experience with grant reporting is only a plus and not required. </p><p> </p><p>Responsibilities:</p><p>• Prepare and maintain accurate financial records, ensuring compliance with general accounting principles.</p><p>• Review accounts payable (AP) and accounts receivable (AR) processes managed by external vendors.</p><p>• Perform bank reconciliations to ensure accuracy in financial reporting.</p><p>• Manage accruals and deferrals, ensuring proper allocation of revenue and expenses.</p><p>• Utilize advanced Excel functions, including pivot tables and VLOOKUP, for financial analysis and reporting.</p><p>• Collaborate with team members to support grant management and other financial initiatives.</p><p>• Provide oversight for billing processes handled externally, ensuring accuracy and timeliness.</p><p>• Assist in preparing financial statements and reports for management review.</p><p> </p><p>The company offers an excellent benefits plan including a very generous PTO plan and medical insurance plan. To apply email a resume to Robert Half or call Rich Singer, CPA at 848-202-4970 to discuss this excellent opportunity. </p><p><br></p>
  • 2025-09-02T17:14:21Z
Administrative Assistant
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Financial Services company seeks an Administrative Assistant with excellent time management skills. This Administrative Assistant will maintain and update internal records, process and maintain vendor memberships, assist with event coordination, enter journal entries into the general ledger, monitor attendance recording, perform research and development, assist with daily office needs, confirm all cash receipts/disbursements, and be point of contact for donor acknowledgement communications. The ideal Administrative Assistant should have a technical aptitude for database systems, strong attention to detail and experience working in a professional services environment.</p><p><br></p><p>How you will make an impact</p><p>·      Organize, schedule, and confirm appointments/meetings</p><p>·      Track and analyze accounting data</p><p>·      Calendar Management</p><p>·      Prepare financial statements and reports</p><p>·      Draft internal/external correspondence</p><p>·      Generate travel arrangements & itineraries </p><p>·      Perform clerical research</p>
  • 2025-08-26T22:35:13Z
Sr. Financial Analyst
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization.</p><p> </p><p>Major Responsibilities</p><p>·      Analysis of financial and operations processes</p><p>·      Prepare reporting packages</p><p>·      Assist in closing process</p><p>·      Identify potential financial risks</p><p>·      ROI analysis</p><p>·      Compliance Management</p><p>·      Ad hoc projects</p><p>·      Develop and maintain financial reports in internal database</p><p>·      Annual Budgets/Monthly Forecast</p>
  • 2025-09-18T13:49:12Z
Billing Specialist
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Growing manufacturer in the Wilmington Delaware area is looking to staff a Billing Specialist with billing, pricing, and invoicing experience. As the Billing Specialist you will oversee the status of accounts and balances, distribute bills/invoices, post payments, provide solutions to client inquiries, and organize financial records. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>• Enter daily invoice transactions</p><p>• Process and reconcile payments</p><p>• Generate client invoices</p><p>• Update and maintain client accounts</p><p>• Process improvement initiatives</p><p>• Coordinate system pricing as needed</p><p>• Send delinquent communication as needed</p><p>• Resolve client inquiries</p>
  • 2025-09-18T13:44:09Z
Accounting Supervisor
  • Wilmington, DE
  • onsite
  • Permanent
  • 125000.00 - 137000.00 USD / Yearly
  • <p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>·      Review and assist with budget reports</p><p>·      Analyze financial data</p><p>·      Monitor profit and loss for the organization</p><p>·      Assist with month end close</p><p>·      Maintain a system of accounting policies and procedures</p><p>·      Review financial statements, update financials as needed</p><p>·      Monitor internal controls</p><p>·      Assist with audit documentation</p><p>·      Ensure the accuracy and timely delivery of invoices</p><p>·      Recommend improvements to accounting procedures</p>
  • 2025-09-02T20:28:58Z
Billing Specialist
  • Wilmington, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Robert Half has partnered with a growing firm within the Wilmington Delaware area on their search for a multi-tasking, Billing Specialist with e-billing expertise. As the Billing Specialist, you will oversee client invoicing, assist with the collections process, handle billing inquiries, assist with calendar management, complete accounts receivable/payable transactions, perform legal research, complete account reconciliations, and prepare legal documents as needed. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>What you get to do everyday</p><p>·      Data entry of billing tickets/order entry</p><p>·      Enter daily invoice transactions</p><p>·      Process and reconcile billing</p><p>·      Send and receive FedEx packages</p><p>·      Update and maintain client accounts</p><p>·      Provide administrative support</p><p>·      Email follow-up on client inquiries</p><p>·      Assist with billing projects as needed</p>
  • 2025-09-23T18:14:10Z
Plant Controller
  • Wilmington Nt, DE
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Thriving, Wilmington Delaware client is looking to add a Plant Controller with a proven cost accounting background to join their finance department. As the Plant Controller, you will monitor and report on KPIs, develop and implement revenue generating process improvement opportunities, oversee labor reporting and cost for all departments, prepare budgets, assist with the month end close process, and oversee inventory levels to ensure proper shipping and returns. This successful candidate will you will succeed by strategically planning and directing accounting operations while developing operating procedures that are consistent with internal policies and procedures. </p><p><br></p><p>Major Responsibilities</p><p>• Assist with monthly/annual budgeting & forecasting</p><p>• Create internal control guidelines</p><p>• Generate monthly financial forecasts</p><p>• Provide cost accounting analysis</p><p>• Oversee inventory for raw materials and finished goods</p><p>• Perform risk analysis</p><p>• Establish compliance with all GAAP requirements</p><p>• Prepare and present financial reports</p><p>• Assist management as needed</p><p>• Recommend process improvements</p>
  • 2025-09-23T18:19:16Z
Medical Assistant
  • Wilmington, DE
  • onsite
  • Permanent
  • 18.00 - 22.00 USD / Hourly
  • <p>We are offering an exciting opportunity for a Medical Assistant to join our team in Wilmington, Delaware. The role involves handling inbound and outbound calls, providing exceptional customer service, and managing data entry tasks in our bustling healthcare environment.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>• Manage inbound and outbound calls effectively, ensuring clear and prompt communication with patients and healthcare providers.</p><p>• Deliver top-notch customer service, addressing patient inquiries and concerns with professionalism and empathy.</p><p>• Perform accurate data entry tasks, updating patient records and ensuring all information is up-to-date and easily accessible.</p><p>• Utilize Microsoft Excel and Word to create and manage documents, reports, and spreadsheets.</p><p>• Schedule appointments efficiently, coordinating with healthcare providers and patients to ensure smooth operations.</p><p>• Monitor patient accounts regularly, identifying any issues and taking appropriate action when necessary.</p>
  • 2025-08-26T22:35:13Z
Accounts Payable Specialist
  • Princeton, NJ
  • onsite
  • Contract / Temporary to Hire
  • 25.00 - 29.00 USD / Hourly
  • <p>We are looking for a skilled Accounts Payable Specialist to join our team in Princeton, NJ. This Contract-to-Permanent position is an excellent opportunity for a detail-oriented individual to contribute to the efficient handling of high-volume invoice processing, vendor management, and compliance within a dynamic environment. The role focuses on maintaining accuracy, ensuring timely payments, and supporting continuous improvement efforts in accounts payable processes.</p><p><br></p><p><u>Responsibilities:</u></p><ul><li>Process and reconcile invoices from entry to payment, resolving discrepancies to ensure accuracy.</li><li>Manage timely disbursements through checks, wire transfers, and other approved payment methods.</li><li>Maintain and update vendor master data.</li><li>Prepare reconciliations and accrual reports for multiple entities.</li><li>Support reporting requirements, including 1099 preparation and vendor classification compliance.</li><li>Work with vendors and internal teams to resolve invoice and payment issues.</li><li>Assist with audit requests by providing accurate documentation.</li><li>Provide excellent customer service to internal stakeholders and external partners.</li></ul><p><br></p><p><br></p>
  • 2025-09-19T15:08:45Z
Contracts Manager
  • Princeton, Nj, NJ
  • onsite
  • Contract / Temporary to Hire
  • 45.00 - 65.00 USD / Hourly
  • <p>Robert Half is seeking an experienced <strong>Contract Manager</strong> for a dynamic <strong>contract-to-hire opportunity</strong> in Princeton, NJ, offering a hybrid work schedule (3 days onsite, 2 days remote). The ideal candidate will bring expertise in <strong>contract lifecycle management</strong>, <strong>cross-functional collaboration</strong>, and <strong>rebate/discount programs</strong> while ensuring compliance and operational excellence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>1. Manage Contract Lifecycle:</strong></p><ul><li>Assist in the drafting, negotiation, execution, and management of payer, specialty pharmacy, and GPO agreements, including rebate, discount, and data-sharing contracts.</li><li>Ensure contracts comply with organizational requirements and regulatory guidelines.</li></ul><p><strong>2. Execute Contract Operations:</strong></p><ul><li>Supervise the setup, validation, and implementation of contract terms in relevant systems.</li><li>Monitor contract performance to ensure adherence to agreed-upon terms.</li></ul><p><strong>3. Validate and Process Rebates:</strong></p><ul><li>Collaborate with Rebate Operations and Finance teams to ensure accurate rebate calculations and timely payments.</li><li>Address discrepancies and ensure compliance with rebate terms.</li></ul><p><strong>4. Foster Cross-Functional Partnerships:</strong></p><ul><li>Build strong working relationships with Legal, Finance, Pricing, Market Access, Trade, and Compliance teams to ensure effective contract alignment and execution.</li><li>Act as a key point of contact to resolve contract-related issues collaboratively.</li></ul><p><strong>5. Manage Contract Systems:</strong></p><ul><li>Utilize and maintain contract management and rebate tools (e.g., Model N, Revitas, Vistex, iContracts) to track contract performance, validation, and intake processes.</li></ul><p><br></p>
  • 2025-09-19T12:19:05Z
Senior Accountant
  • Bethlehem, PA
  • onsite
  • Permanent
  • 70000.00 - 80000.00 USD / Yearly
  • <p>We are looking for a detail-oriented Senior Accountant to join our team in Bethlehem, Pennsylvania. In this role, you will contribute significantly to maintaining accurate financial records and supporting month-end close processes. Your expertise will help drive efficient financial reporting and ensure compliance with industry standards.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Manage month-end close processes, ensuring timely and accurate completion of financial statements.</p><p>• Prepare and post journal entries, maintaining the integrity of the general ledger.</p><p>• Perform account reconciliations and resolve discrepancies to ensure accuracy.</p><p>• Conduct bank reconciliations, ensuring all transactions are properly accounted for.</p><p>• Assist in preparing financial reports and analyses to support business decisions.</p><p>• Utilize and maintain accounting systems such as NetSuite or similar platforms.</p><p>• Collaborate with cross-functional teams to address financial inquiries and provide support.</p><p>• Ensure compliance with accounting standards and best practices.</p><p>• Leverage advanced Excel skills, including pivot tables and VLOOKUPs, for data analysis.</p><p>• Support audits and other financial reviews by providing documentation and detailed explanations.</p>
  • 2025-09-05T15:13:47Z
Customer Support Manager
  • Upper Chichester, PA
  • onsite
  • Permanent
  • 50000.00 - 60000.00 USD / Yearly
  • We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
  • 2025-09-23T19:54:01Z
Business Analyst
  • Piscataway, NJ
  • remote
  • Temporary
  • 61.75 - 71.50 USD / Hourly
  • We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
  • 2025-09-15T20:39:19Z
Help Desk Analyst II
  • Princeton, NJ
  • onsite
  • Permanent
  • 56000.00 - 73000.00 USD / Yearly
  • We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated technical issues, perform in-depth troubleshooting, and contribute to maintaining our organization's core systems. This position is ideal for someone with a solid background in Windows, networking, and enterprise applications who thrives in a problem-solving environment.<br><br>Responsibilities:<br>• Address and resolve escalated technical issues involving hardware, software, networking, and cloud-based services.<br>• Provide advanced troubleshooting support for Windows systems, Microsoft 365 applications, and Active Directory accounts.<br>• Conduct detailed diagnostics on system, application, and network problems, escalating to Tier 3 or external vendors when necessary.<br>• Assist with system maintenance tasks, including patching, updates, user provisioning, and managing group policies.<br>• Support remote users by ensuring seamless connectivity to organizational networks, Wi-Fi, and collaboration tools.<br>• Document recurring issues and their solutions in the knowledge base to enhance future troubleshooting efforts.<br>• Offer guidance and mentorship to Tier 1 team members to foster skill development and service improvement.<br>• Manage endpoint security and configuration using tools such as Intune and other management platforms.
  • 2025-08-27T19:48:50Z
Project Manager/Sr. Consultant
  • Lancaster, PA
  • onsite
  • Temporary
  • 47.50 - 55.00 USD / Hourly
  • We are looking for an experienced Project Manager/Sr. Consultant to oversee strategic initiatives, including complex technical projects. This long-term contract position is based in Lancaster, Pennsylvania, and offers an excellent opportunity to lead critical operations while collaborating with cross-functional teams and external partners.<br><br>Responsibilities:<br>• Manage all phases of assigned projects, from initial intake through successful closure.<br>• Oversee the planning and execution of a data center relocation and ServiceNow ITSM implementation.<br>• Collaborate closely with internal teams and external partners to ensure alignment and timely delivery of project milestones.<br>• Utilize the Waterfall methodology to guide project workflows and maintain structured processes.<br>• Hold team members accountable for their responsibilities by fostering clear communication and decision-making.<br>• Address risks proactively, driving them toward actionable resolutions.<br>• Adhere to organizational standards and best practices throughout the project lifecycle.<br>• Coordinate with stakeholders to ensure project goals are met and expectations are managed effectively.<br>• Serve as the primary point of contact for all project-related activities, ensuring smooth collaboration across parties.
  • 2025-09-10T15:54:25Z
Facilities Distribution Manager
  • Norristown, PA
  • onsite
  • Permanent
  • - USD / Yearly
  • <p>Specialized, distribution company seeks a Facilities/Distribution Manager with proven human resources expertise. As the Facilities/Distribution Manager, you will manage all policies and projects within the facility ensuring property workflow, organizational flow, and timely completion. In this role, you will also review project cost, monitor branch performance, oversee warehouse management, manage facility-related services, oversee inspections and risk assessments, handle HR issues as needed, manage relationships with external service providers, and ensure compliance with all local, state, and federal regulations, including OSHA. The ideal candidate for this role should have strong communication skills, proven knowledge of building systems, maintenance procedures, and safety regulations. </p><p><br></p><p>What you get to do daily</p><p>·      Oversee daily operations of distribution facilities, including receiving, storage, inventory management, and outbound logistics</p><p>·      Resolve shipping and delivery issues</p><p>·      Coordinate with transportation providers, vendors, and internal departments</p><p>·      Perform facility inspections</p><p>·      Support and facilitate the auditing process</p><p>·      Maintain inventory accuracy through cycle counts, audits, and reconciliations</p><p>·      Conduct performance reviews</p><p>·      Ensure compliance with health, safety and environmental regulations</p>
  • 2025-09-23T20:14:11Z
Help Desk Manager
  • Voorhees, NJ
  • onsite
  • Permanent
  • 40000.00 - 55000.00 USD / Yearly
  • <p>We are offering an exciting opportunity for a Help Desk Manager in South, New Jersey. As a Help Desk Manager, you will be responsible for overseeing our service desk team and ensuring our IT support processes are efficient and effective. You will collaborate with different departments to enhance service efficiency and lead a team of technicians to provide top-tier service delivery.</p><p><br></p><p>Responsibilities</p><p>• Oversee a team of service desk technicians, providing mentorship and direction</p><p>• Efficiently manage the flow of tickets and ensure issues are resolved in a timely manner</p><p>• Refine and develop IT support processes for optimal service delivery</p><p>• Collaborate with other departments to enhance the efficiency of IT services</p><p>• Track performance metrics and instigate continuous improvement initiatives</p><p>• Utilize ITSM and active directory in managing and troubleshooting IT issues</p><p>• Engage in the deployment and configuration of various technologies including Cisco, Citrix, Cloud, and Dell Technologies</p><p>• Provide deskside support and manage computer hardware issues.</p>
  • 2025-09-08T19:48:52Z
Office Manager
  • Newark, DE
  • onsite
  • Permanent
  • 55000.00 - 65000.00 USD / Yearly
  • <p>Innovative firm located in Northern Delaware Area is looking to staff a highly organized, proactive, and detail-oriented Office Manager to oversee day-to-day administrative operations. In this role, you will assist with data entry, drafting email correspondence, assisting with maintaining vendor records, overseeing meeting coordination, assisting with accounts payable transactions, vendor invoicing, processing expense reports, maintaining office inventory, and perform bookkeeping tasks. In this Office Manager role, you will keep aligned with compliance by following general accounting policies and procedures. We are looking for someone with excellent multitasking abilities and high attention to detail.</p><p><br></p><p>Responsibilities </p><p>·      Assist with administrative support</p><p>·      Data Entry/Scanning/Phones</p><p>·      Process vendor invoices and payments</p><p>·      Organize office operations and procedures</p><p>·      Compliance Management – HIPAA/OSHA</p><p>·      Maintain internal file/record keeping system</p><p>·      Calendar Management</p><p>·      Handle incoming and outgoing mail/packages</p><p>·      Assist with marketing projects as needed</p><p>·      Support budgeting and bookkeeping procedures</p>
  • 2025-09-23T18:59:07Z
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