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11 results for Call Center Manager in Philadelphia, PA

Call Center Representative

Allentown, PA
onsite
Temporary / Contract
20 - 23 USD / Hourly
A growing organization in the Lehigh Valley is seeking a Call Center Representative to join its customer support team. This role is ideal for someone who enjoys helping others, solving problems, and providing exceptional customer service over the phone.Unlike traditional call center environments that focus heavily on outbound sales, the majority of calls in this position are inbound, assisting customers with questions, account inquiries, service requests, and issue resolution. Key Responsibilities<ul><li>Answer a high volume of inbound customer calls in a professional and friendly manner</li><li>Assist customers with account information, service inquiries, and general questions</li><li>Research and resolve customer concerns while providing timely follow-up as needed</li><li>Accurately document interactions and update customer records within company systems</li><li>Escalate complex issues to the appropriate departments when necessary</li><li>Maintain a positive customer experience with every interaction</li><li>Meet established quality, productivity, and attendance expectations</li></ul>
2026-07-23T00:00:00Z

Customer Service / Operations Manager

North Brunswick, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul> Responsibilities<ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
2026-06-25T00:00:00Z

Customer Service Representative

New Brunswick, NJ
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to support a busy logistics operation. This Contract position is ideal for someone who enjoys balancing customer communication with delivery coordination in a fast-moving warehouse office setting. The person in this role will help keep scheduled deliveries on track, provide timely updates to customers, and resolve service concerns with professionalism. Responsibilities:• Monitor daily delivery activity for a high volume of drivers and maintain awareness of route progress throughout the day.• Communicate with customers to provide order status updates and address questions related to scheduled deliveries.• Adjust delivery appointments when changes occur and coordinate revised timing with customers in a clear and timely manner.• Respond to inbound service issues involving orders or delivery concerns and work toward prompt resolution.• Contact customers before scheduled delivery dates to verify availability and confirm appointment details.• Conduct follow-up calls after deliveries to gather feedback and encourage survey participation.• Enter and maintain accurate service and delivery information in internal systems and spreadsheets.• Collaborate with dispatch and operations teams to support smooth delivery execution during peak seasonal demand.
2026-07-21T00:00:00Z

Customer Service Representative

New Castle, DE
onsite
Temporary / Contract
25 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing organization in New Castle, Delaware. This Long-term Contract opportunity is ideal for someone who thrives in a fast-paced environment and can manage customer needs with accuracy, professionalism, and urgency. The position supports both sales and service operations, with initial onsite training and the potential for a hybrid schedule after training is completed. Responsibilities:• Handle incoming customer inquiries by phone and other communication channels, providing timely and detail-focused support.• Process customer orders accurately, ensuring all details are entered correctly and followed through to completion.• Use SAP and Salesforce CRM to manage account information, document interactions, and track service or sales-related activities.• Support internal sales and service teams by coordinating customer requests, updates, and issue resolution.• Manage credit and rebill activities with close attention to detail and established procedures.• Follow up on open items, customer concerns, and order-related questions to maintain a high level of service.• Organize multiple priorities effectively while meeting deadlines in a busy customer support setting.• Collaborate with cross-functional teams to resolve problems and maintain smooth day-to-day customer operations.
2026-07-23T00:00:00Z

Customer Service Representative

Dayton, NJ
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
We are looking for a Customer Service Representative to support daily customer interactions and order coordination in the South Brunswick, New Jersey area. This role focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate is organized, communicative, and comfortable handling both administrative tasks and time-sensitive service issues in a fast-paced environment. PRIOR CUSTOMER SERVICE EXPERIENCE IN LOGISTICS OR WAREHOUSING ENVIRONMENT IS REQUIRED Responsibilities:• Manage incoming calls and emails from customers, providing accurate updates, answering questions, and ensuring a high-quality service experience.• Enter and process purchase orders with attention to detail, confirming information is complete and ready for fulfillment.• Work with dispatch and warehouse personnel to help schedule outbound shipments and support on-time delivery performance.• Monitor order progress and coordinate with internal teams to address delays, inventory concerns, or service exceptions.• Investigate customer concerns and resolve issues promptly, using sound judgment to reach practical solutions.• Maintain customer records, shipment details, and service documentation through timely and accurate data entry.• Support inventory-related communication by checking product availability and relaying necessary updates to customers and team members.• Assist with the preparation and distribution of customer-facing materials such as brochures or other informational content.
2026-07-23T00:00:00Z

Customer Service Representative

Camden, NJ
onsite
Temporary to Hire
23 - 24 USD / Hourly
We are looking for a Customer Service Representative to join a fast-moving office environment in Camden, New Jersey. This long-term contract position combines customer support, mail and shipping coordination, and front-office administrative assistance in a structured onsite setting. The ideal candidate is comfortable handling a high volume of tasks, communicating clearly with internal and external contacts, and using Microsoft Office to stay organized and responsive. Responsibilities:• Manage incoming customer calls and respond to questions with professionalism, accuracy, and urgency.• Process orders and update related information in company systems while maintaining careful attention to detail.• Support daily mailroom and shipping activity, including sorting, distributing, preparing, and tracking outbound and inbound packages.• Provide administrative assistance to the onsite team by handling routine clerical tasks and maintaining organized records.• Step in at the reception area when needed to greet visitors, answer the main line, and direct inquiries appropriately.• Coordinate follow-up communication for customer requests and help resolve service issues in a timely manner.• Work effectively in a fast-paced onsite environment while balancing customer interactions and operational priorities.
2026-07-20T00:00:00Z

Customer Service Representative

Center Valley, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a motivated and customer-focused Customer Service Representative to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping to resolve inquiries, provide product or service information, and ensure a positive customer experience. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer concerns, complaints, and service issues with empathy and accuracy</li><li>Maintain detailed and accurate customer records in CRM systems</li><li>Process orders, returns, account updates, and related service requests</li><li>Collaborate with internal teams to address customer needs and improve service delivery</li><li>Educate customers on products, services, and company policies</li><li>Identify opportunities to enhance customer satisfaction and streamline support processes</li></ul>
2026-07-15T00:00:00Z

Customer Service Representative

Swedesboro, NJ
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Customer Service Representative to join an onsite team in Swedesboro, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing a high volume of calls, and keeping information organized and accurate. In this role, you will support daily service operations by handling inquiries, updating records, and communicating clearly across phone and email channels. Responsibilities:• Respond to incoming customer calls professionally and provide timely, accurate assistance.• Support call center activities by addressing questions, resolving routine issues, and directing requests when needed.• Enter and maintain customer, order, and service information with a strong focus on accuracy.• Manage email communication with customers and internal teams to ensure prompt follow-up.• Process order-related updates and input details into the appropriate systems.• Make outbound calls as needed to confirm information, provide updates, or assist with service coordination.• Schedule appointments and maintain calendars or service timelines as required.• Use Microsoft Outlook, Word, and Excel to prepare communications, track information, and complete daily administrative tasks.
2026-07-23T00:00:00Z

Customer Service Representative

Monmouth Junction, NJ
onsite
Temporary / Contract
20 - 21 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys assisting customers, handling order-related questions, and providing prompt, detail-oriented service across phone-based channels. The person in this role will help maintain a positive customer experience by responding accurately, resolving concerns efficiently, and keeping order information organized and up to date. Responsibilities: • Respond to incoming customer calls and provide timely, courteous assistance for a range of service-related inquiries. • Place outbound calls as needed to follow up on requests, confirm details, and support issue resolution. • Enter customer orders accurately into internal systems while verifying product, quantity, and account information. • Review and process purchase order details to ensure requests are recorded correctly and routed without delays. • Investigate customer concerns and work toward practical resolutions that align with service expectations. • Maintain clear records of interactions, updates, and order activity to support smooth communication and tracking. • Coordinate with internal teams when necessary to address order questions, service issues, or account-related matters.
2026-07-13T00:00:00Z

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
Robert Half is seeking a detail-oriented and customer-focused Sales Support Specialist to join a local team. In this role, you will provide administrative and operational support to the sales team, help maintain strong client relationships, and ensure the smooth execution of sales processes. The ideal candidate is highly organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities:<ul><li>Provide day-to-day support to the sales team with administrative tasks and account coordination</li><li>Prepare quotes, proposals, presentations, and sales-related documentation</li><li>Process orders, track shipments, and help resolve order or billing issues</li><li>Maintain accurate customer and sales data in CRM and internal systems</li><li>Respond to customer inquiries and route requests to the appropriate team members</li><li>Coordinate meetings, appointments, and follow-up communications for sales representatives</li><li>Assist with reporting, pipeline tracking, and sales performance metrics</li><li>Support contract management, renewals, and onboarding documentation as needed</li><li>Collaborate with internal departments including customer service, operations, and finance to ensure timely service delivery</li></ul>
2026-07-23T00:00:00Z

Customer Service Representative I (US)

Norristown, PA
onsite
Temporary / Contract
17.5 - 18.2 USD / Hourly
We are looking for a HYBRID Customer Service Representative I to support customer-facing operations for a bioprocessing-focused business in King of Prussia, Pennsylvania. This Long-term Contract position will serve as a key link between customers and internal teams, helping coordinate orders, resolve service issues, and maintain a high standard of responsiveness. The role requires strong communication, sound judgment, and the ability to keep order activity moving efficiently from initial request through final billing. Responsibilities:• Oversee customer orders from initial entry through final invoice, ensuring accuracy and timely progression at each stage.• Work closely with sales, supply chain, finance, quality, regulatory, production, and logistics teams to support successful order completion.• Coordinate shipment arrangements and monitor delivery status when transportation support or tracking updates are needed.• Identify service risks early, address customer concerns proactively, and elevate complex issues to leadership when necessary.• Manage exceptions that may delay fulfillment, including follow-up on account or credit-related matters.• Communicate clearly with customers and internal stakeholders to provide updates, clarify requirements, and maintain confidence in the process.• Support a smooth customer experience by balancing independent task ownership with effective teamwork across functions.
2026-07-13T00:00:00Z