<p>We are looking for an experienced Manager to oversee data governance and reporting processes within our Investment Accounting and Reporting team. This role requires a strong focus on data integrity, reconciliation, and compliance while driving automation and continuous improvement initiatives. The ideal candidate will bring expertise in managing data workflows, quality monitoring, and cross-functional collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement data governance frameworks, including standards, lineage, and definitions for critical data elements.</p><p>• Monitor and manage data quality processes, utilizing metrics and systematic controls to ensure accuracy and resolve exceptions.</p><p>• Oversee reconciliation processes across accounting systems, source data, and general ledger to guarantee data completeness and timely issue resolution.</p><p>• Manage governance and documentation for tools such as Power BI, Alteryx, SharePoint, and Cadency, ensuring compliance and version control.</p><p>• Ensure the integrity of data used in statutory reporting, executive dashboards, and management reporting.</p><p>• Lead initiatives to automate data transformations, reconciliations, and report generation for efficiency.</p><p>• Maintain and enhance documentation, including process narratives, control descriptions, and data dictionaries.</p><p>• Collaborate with internal teams including Reporting, Actuarial, Investments, and IT to align data processes and objectives.</p><p>• Coordinate responses to audits and regulatory inquiries, providing thorough documentation and insights.</p><p>• Supervise and mentor team members, encouraging attention to detail and continuous learning.</p><p><br></p><p>The salary range for this position is $130,000 to $160,000 + discretionary bonus.</p><p><br></p><p>Benefits:</p><p>M/D/V</p><p>Life and AD&D insurance</p><p>STD/LTD</p><p>401k with match</p><p>3 weeks PTO + 7 flex days</p><p>10 paid holidays</p><p>5 days sick leave</p>
<p>We are looking for a detail-oriented Business Operations Analyst to join our team in Seattle, Washington. In this role, you will be responsible for managing investor tracking systems, performing financial analysis, and supporting operational processes. The ideal candidate will possess strong analytical skills and have experience collaborating across teams to deliver actionable insights.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and improve Excel models that track individual investor investments, project deployments, and preferred return balances across multiple initiatives.</p><p>• Monitor and update investor terms, including investment schedules, preferred return rates, broker participation, and payment obligations.</p><p>• Oversee capital inflows and outflows for various projects, ensuring investor data is accurately reflected in internal systems.</p><p>• Prepare periodic updates for management, including preferred return statements for investors.</p><p>• Identify and implement process improvements to enhance efficiency in tracking and analysis.</p><p>• Develop and manage Excel-based models to evaluate project economics, investor returns, and broker participation structures.</p><p>• Conduct research and financial analysis on new projects, investment frameworks, and operational matters.</p><p>• Summarize complex financial information into clear, concise reports for leadership review.</p><p>• Support operational processes related to capital movement and project funding, ensuring compliance and accuracy.</p><p>• Collaborate with teams such as compliance/legal and investor relations to maintain alignment and documentation integrity.</p><p><br></p><p>The salary range for this position is $80,000 to $110,000 + discretionary bonus.</p><p><br></p><p>Benefits:</p><p>Medical/Dental/vision - 100% employer paid for employee</p><p>401k with match</p><p>3 weeks PTO</p><p>7 paid holidays</p>
We are looking for an Insurance Referral Coordinator to help patients access the specialty services and covered care they need in Seattle, Washington. This Long-term Contract position focuses on coordinating referrals, insurance approvals, and service scheduling while ensuring patients receive timely support and clear guidance. The ideal candidate is highly organized, communicates effectively, and can manage detailed documentation across multiple requests in a fast-paced healthcare environment.<br><br>Responsibilities:<br>• Manage incoming referral requests and move each case through the required review and approval steps for specialty and support services.<br>• Secure payer authorizations and coverage verification for consultations, diagnostic testing, medications, medical equipment, home-based care, and other ordered services.<br>• Arrange appointments and coordinate related services to help maintain an efficient and consistent patient care experience.<br>• Answer patient inquiries involving standard insurance and billing topics, offering clear and accurate information.<br>• Educate patients on referral status, approval requirements, and next steps so they understand how to access authorized services.<br>• Support the acquisition or rental coordination of medically necessary equipment tied to patient care plans.<br>• Record referral activity, authorization updates, and case details accurately within Epic and other required documentation systems.<br>• Collaborate with clinical and administrative teams to keep referral workflows organized and ensure services are delivered without unnecessary delays.
<p>A prominent probate law firm is seeking a new senior associate to add to their dynamic team. This firm guarantees their attorneys a proven path to promotion and partnership. My team has placed 4 attorneys with this firm in the past 7 years, and they all still happily work here! One of those attorneys made partner and others have been promoted to more senior associate roles.</p><p><br></p><p>The ideal attorney will have:</p><ul><li>5+ years of trust and estate litigation experience</li><li>Experience litigating a contested probate case from inception through resolution:</li><li>Discovery</li><li>Drafting pleadings and motions</li><li>Depositions</li><li>Court appearances</li><li>Mediations</li><li>Trial prep</li></ul><p>In addition to their collaborative and engaging team culture, the firm</p><p>offers their attorneys:</p><ul><li><strong>The flexibility to permanently work hybrid or 100% remotely from anywhere in California (this attorney must be able to attend future in-person court hearings or depositions)</strong></li><li>Heavy investment in the firm’s infrastructure: technology, support staff, marketing and client development resources, etc.</li><li>Low billable hour requirement</li><li>Fantastic compensation and benefits (100% firm-paid health insurance, 401K with generous matching contribution that vests immediately, PTO, etc.)</li><li>Excellent bonus potential – automatic billable hour bonuses and additional discretionary bonuses</li></ul><p><br></p><p>For immediate consideration for this exciting probate litigation attorney opportunity, please send your resume directly to Assistant Vice President of Direct Hire, Tess Poliakin: Tess.Poliakin<at>RobertHalf.<com></p>
<p>We are looking for an experienced Senior Financial Analyst to join our team remotely. In this role, you will provide advanced financial insights and recommendations to support strategic decision-making and long-term planning for various departments. This is a contract to hire position within the healthcare industry, offering the opportunity to work on impactful projects and collaborate with executive leadership.</p><p><br></p><p>Responsibilities:</p><p>• Conduct in-depth financial analyses to evaluate actual performance, forecast future trends, and support strategic decision-making.</p><p>• Develop comprehensive financial models and pro formas to assess potential mergers, acquisitions, and other business initiatives.</p><p>• Collaborate with cross-functional teams, including finance, strategy, and executive leadership, to align business objectives and financial goals.</p><p>• Lead high-profile projects, ensuring deliverables meet quality standards and provide actionable insights.</p><p>• Utilize advanced data mining techniques and software tools to extract, analyze, and interpret complex financial data.</p><p>• Prepare detailed reports and presentations to effectively communicate findings and recommendations to stakeholders.</p><p>• Provide guidance and expertise in streamlining processes and implementing best practices for financial operations.</p><p>• Support merger and acquisition activities, including due diligence, model development, and transaction documentation.</p><p>• Identify opportunities for performance improvement and growth within the organization.</p><p>• Ensure compliance with legal and fiscal regulations while conducting financial evaluations.</p>
We are looking for a detail-oriented and experienced Bookkeeper to join our team on a long-term contract basis. This role is based in West Hollywood, California, and offers an excellent opportunity to manage essential financial functions for a dynamic organization. If you have a knack for accuracy and a strong understanding of bookkeeping principles, we encourage you to apply.<br><br>Responsibilities:<br>• Maintain accurate financial records, including accounts payable and accounts receivable processes.<br>• Utilize QuickBooks to manage and update financial data efficiently.<br>• Perform bank reconciliations to ensure accurate tracking of transactions.<br>• Prepare and review financial statements to support organizational planning and decision-making.<br>• Monitor and record daily financial transactions, ensuring compliance with company policies.<br>• Address discrepancies and resolve issues related to financial records in a timely manner.<br>• Collaborate with team members to support audits and financial reviews.<br>• Generate reports and summaries to assist with budgeting and forecasting processes.<br>• Ensure proper documentation and organization of financial records for easy access.
<p><strong>A well‑established business and real estate law firm is seeking a Litigation Attorney with a minimum of 3 years of California civil litigation experience to join its growing team.</strong> This firm offers a genuinely supportive and collaborative culture, a clear path to partnership, and a strong emphasis on work‑life balance. Attorneys are encouraged to pursue professional development and engage in outside activities that matter to them.</p><p><br></p><p><strong>The firm is very flexible, and this Litigation Attorney will work 100% remotely! </strong></p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Client communication</li><li>Discovery</li><li>Drafting law and motion</li><li>Attending court appearances</li><li>Taking and defending depositions</li><li>Assisting with trial preparation</li><li>Annual billable requirement: <strong>1750 hours</strong></li></ul><p><br></p><p>The firm offers a competitive compensation package, including bonus potential and a comprehensive benefits suite: medical, dental, and vision insurance; 401(k); PTO, sick time, paid holidays; paid bar dues and MCLE credits; and more!</p><p><br></p><p>For immediate consideration for this attorney opportunity, please send your resume directly to Assistant Vice President of Direct Hire, Tess Poliakin: Tess.Poliakin<at>RobertHalf.<com></p>
<p>We are looking for a creative Social Media Video Editor to support a university-based enrollment marketing team in Los Angeles, California. This Long-term Contract opportunity is part-time and remote, with work assigned on a project basis and the potential to grow into a steadier engagement over time. In this role, you will transform provided footage and brand assets into engaging social media videos designed to attract prospective students across platforms such as TikTok and Instagram. The ideal candidate brings strong editing instincts, a refined visual style, and the ability to produce content that reflects a consistent and institution-focused brand presence.</p><p><br></p><p>Responsibilities:</p><p>• Edit and assemble short-form video content for social media campaigns focused on student recruitment and enrollment marketing.</p><p>• Turn supplied footage, graphics, and creative assets into engaging videos that align with the university’s brand standards.</p><p>• Partner closely with marketing stakeholders to develop compelling concepts for social-first content across TikTok and Instagram.</p><p>• Shape videos with a more elevated and produced aesthetic rather than a casual, fast-turn social style.</p><p>• Apply motion graphics, pacing, sound, and visual storytelling techniques to increase audience engagement.</p><p>• Revise content based on stakeholder feedback while maintaining quality, consistency, and campaign objectives.</p><p>• Manage multiple project assignments efficiently in a remote, part-time environment with changing priorities.</p><p>• Ensure all final edits present the institution in a cohesive, consistent, and audience-appropriate manner.</p>
<p>A respected law firm is seeking a skilled <strong>Workers’ Compensation Defense Attorney</strong> to join its team. This fully remote opportunity is ideal for an attorney with 2<strong>+ years of workers’ compensation defense experience</strong> who is licensed and residing in <strong>California</strong>.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage a full caseload independently from A to Z</li><li>Handle all aspects of workers’ compensation defense litigation, including pleadings, discovery, hearings, depositions, etc.</li><li>Maintain proactive communication with clients and ensure high-quality legal representation</li></ul><p><strong>Qualifications:</strong></p><ul><li>2+ years of California workers’ compensation defense experience</li><li>Active California Bar license</li><li>Strong organizational and communication skills</li><li>Ability to work independently in a remote environment</li></ul><p><strong>Benefits:</strong></p><ul><li>100% remote work setup</li><li>Medical, dental, and vision insurance</li><li>401(k)</li><li>Defined billable bonus plan</li><li>Annual performance reviews</li></ul><p><br></p><p>For immediate consideration for this exciting Workers' Compensation Defense Attorney opportunity, please send your resume directly to Assistant Vice President of Direct Hire, Tess Poliakin: Tess.Poliakin<at>RobertHalf.<com></p><p><br></p><p>#SoCALRHL</p>
<p>A growing defense-side lemon law firm is seeking California-barred attorneys to support a high-volume caseload (900+ active matters, primarily with a major automotive manufacturer). This is a fully remote opportunity offering consistent workflow, flexibility, and the potential to convert to a full-time role. This is an ideal opportunity for attorneys with lemon law and/or defense litigation experience who enjoy drafting, case strategy, and managing matters in a fast-paced environment.</p><p><br></p><p><strong><u>RESPONSIBILITIES</u></strong>:</p><ul><li>Draft motions, pleadings, complaints, and other legal documents in support of defense litigation matters.</li><li>Manage a caseload of lemon law claims from intake through resolution.</li><li>Conduct legal research and develop case strategies.</li><li>Communicate with clients, opposing counsel, and internal teams regarding case status and next steps.</li><li>Assist with discovery, including drafting responses and reviewing production.</li></ul>
<p>Robert Half Legal is partnering with an established and respected commercial litigation firm in their search for a Labor and Employment Attorney. This fully remote opportunity is ideal for attorneys with proven litigation experience and a strong background in labor and employment law.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Draft and respond to motions, including preparing persuasive legal arguments.</li><li>Conduct comprehensive legal research related to a variety of employment and labor disputes.</li><li>Manage discovery, including drafting and responding to discovery requests, reviewing documents, and preparing for depositions.</li><li>Advise clients on employment law matters, compliance issues, and best practices.</li><li>Support case strategy development and participate in all stages of litigation as needed.</li><li>Collaborate with other attorneys and staff to deliver outstanding client service.</li></ul><p><br></p>
<p>Robert Half has a brand new opening for a <strong>Business Analyst / Quality Assurance Consultant</strong> for a <strong>1 year contract</strong>, with a reputable higher-education client based here in the Tampa Bay area.</p><p>Position is 100% REMOTE, and full-time hours.</p><p>Interviews are actively being scheduled - Apply NOW!</p><p><br></p><p>Looking for an experienced <strong>Business Analyst / Quality Assurance (BA/QA) Consultant</strong> to support functional analysis, testing, and release readiness activities for Oracle Human Capital Management (HCM) Cloud applications. This role requires <strong>strong, hands-on Oracle HCM functional expertise</strong> and experience supporting HR, Payroll, and Benefits business processes.</p><p><br></p><p><strong>Scope of Responsibilities:</strong></p><p><strong>Business Analysis:</strong></p><ul><li>Partner with HR, Payroll, and Benefits stakeholders to gather, analyze, and validate business requirements.</li><li>Translate requirements into functional specifications, test scenarios, and acceptance criteria.</li><li>Serve as a functional subject matter expert (SME) for Oracle HCM Cloud modules, including Core HR, Payroll, Benefits, and Talent Management.</li><li>Support User Acceptance Testing (UAT) by assisting stakeholders and clarifying expected system behavior.</li></ul><p><strong>Quality Assurance:</strong></p><ul><li>Participate in test planning for Oracle HCM quarterly updates, patches, and major releases.</li><li>Design, execute, and maintain manual and automated test cases (functional, integration, regression, and UAT).</li><li>Validate system functionality against business requirements and acceptance criteria.</li><li>Document, track, and communicate defects, risks, and testing outcomes.</li><li>Support release readiness activities and production deployment validation.</li></ul><p><strong>2. Deliverables</strong></p><ul><li>Functional requirements and acceptance criteria documentation</li><li>Test plans, test cases, and test execution results</li><li>Defect logs with prioritization and resolution tracking</li><li>Release readiness and risk assessment summaries</li></ul>
<p><strong>Platform Engineer – Data Science Platform</strong></p><p><strong>13 Week Contract to Hire </strong></p><p><strong>Onsite Hybrid: </strong>Columbus, OH or Dallas, TX</p><p><strong>Pay: </strong>Available on W2 </p><p><strong>Job Summary</strong></p><p>We are seeking an experienced <strong>Platform Engineer</strong> to join a growing Platform Engineering team responsible for supporting and evolving a modern <strong>Data Science platform</strong>. This role focuses on building, managing, and securing cloud-based infrastructure that enables Data Science and AI/ML teams to operate efficiently at scale. The ideal candidate brings strong AWS expertise, hands-on infrastructure automation experience, and the ability to collaborate across technical and business teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Support and maintain ongoing <strong>Data Science infrastructure operations</strong></li><li>Design, build, and deploy <strong>AWS environments</strong> using automated <strong>CI/CD pipelines</strong></li><li>Manage and scale large, secure cloud environments to support current and future Data Science initiatives</li><li>Implement, own, and improve the <strong>image management lifecycle process</strong></li><li>Assist with the setup and ongoing management of <strong>AWS accounts</strong> dedicated to the Data Science platform</li><li>Develop and maintain infrastructure pipelines using <strong>CI/CD tools</strong> (e.g., Azure DevOps)</li><li>Build and manage environments using <strong>Infrastructure as Code (IaC)</strong> tools such as <strong>Terraform</strong></li><li>Develop scripts and applications using programming languages such as <strong>Python</strong></li><li>Manage and support database technologies including <strong>Athena, Oracle, MySQL, and PostgreSQL</strong></li><li>Leverage AWS services to enable <strong>Data Lake, Data Science, and AI/ML workloads</strong></li><li>Respond to requests from development and business users, removing technical roadblocks</li><li>Manage secured infrastructure environments, applying security controls and guardrails</li><li>Identify, remediate, and track infrastructure vulnerabilities within defined SLAs</li><li>Maintain audit logs and support compliance-related needs</li><li>Perform system upgrades, patching, and provide <strong>on-call support</strong> as required</li><li>Conduct root cause analysis and knowledge transfer sessions with internal teams</li><li>Collaborate closely with <strong>Network, Database, Infrastructure, and Architecture teams</strong> to align on platform strategy and delivery</li></ul><p><br></p>
<p>We are looking for a motivated Talent Acquisition Sourcer with a focus on identifying and engaging top IT talent for a variety of technical roles. This remote role requires working West Coast hours (8:00 AM - 5:00 PM PT). The ideal candidate will support the recruiting process by building strong candidate pipelines and collaborating closely with recruiters to meet hiring goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain robust candidate pipelines for IT roles using direct sourcing, Boolean searches, social recruiting, and community engagement.</p><p>• Conduct market research to map technical talent pools, analyze compensation trends, and identify competitive benchmarks.</p><p>• Initiate outreach to both active and passive candidates through platforms such as LinkedIn, GitHub, and other relevant networks.</p><p>• Screen and assess candidates' technical skills and cultural fit to ensure alignment with role requirements.</p><p>• Partner with recruiters to share market insights, provide pipeline updates, and support workforce planning strategies.</p><p>• Utilize tools like Workday and CRM platforms to manage talent pools and track candidate progress.</p><p>• Assist in scheduling interviews and maintaining efficient communication loops with candidates and stakeholders.</p><p>• Refine sourcing strategies based on analytics, feedback, and evolving business needs.</p><p>• Contribute to employer branding efforts by creating outreach messaging tailored to IT talent.</p><p>• Support continuous improvement initiatives to optimize the talent acquisition process.</p>
We are looking for a detail-oriented Sales Support team member to join a long-term contract opportunity based in Arden, North Carolina. This position focuses on coordinating order activities, resolving day-to-day issues, and helping maintain strong communication across sales and warehouse operations. The ideal candidate is organized, responsive, and comfortable managing urgent requests while keeping shipment and order information accurate and up to date.<br><br>Responsibilities:<br>• Enter and process customer orders accurately, ensuring each request moves efficiently through the fulfillment cycle.<br>• Coordinate closely with warehouse personnel to confirm order status, address delays, and support timely shipment activities.<br>• Investigate service or order-related issues, identify root causes, and drive practical solutions to keep operations on track.<br>• Respond calmly to urgent situations and shifting priorities, taking action to resolve problems as they arise.<br>• Track container and shipment reports, maintaining current information and escalating concerns when needed.<br>• Provide day-to-day administrative and operational support for the broader team as additional needs come up.
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Westborough, Massachusetts. This is a long-term contract position where you will play a vital role in overseeing diverse projects spanning consulting, healthcare, claims, AI, and data initiatives. The ideal candidate will thrive in a collaborative environment, bringing strong leadership and organizational skills to manage a team of professionals while ensuring project success.<br><br>Responsibilities:<br>• Manage multiple concurrent projects, ensuring timely delivery and alignment with organizational goals.<br>• Lead and oversee a team of 12 professionals, including Project Managers, Project Coordinators, and Portfolio Managers.<br>• Develop and maintain project plans, templates, and documentation to guide project execution.<br>• Monitor project progress, identify risks, and implement strategies to mitigate potential issues.<br>• Collaborate with state services, healthcare organizations, and consulting teams on initiatives such as MassHealth and nursing programs.<br>• Utilize tools such as Planisware, Microsoft Project, Excel, and Teams for effective project management.<br>• Promote a positive team culture, encouraging collaboration and adaptability within the group.<br>• Serve as a key decision-maker, applying critical thinking and problem-solving skills to ensure client satisfaction.<br>• Ensure compliance with billing and consulting requirements, including tracking hours and managing budgets.<br>• Drive behavioral and cultural changes within the team to support organizational objectives.
<p>We are looking for a Service Desk Technician to join a growing support team. This role is suited for a Level 2 technician who can resolve escalated end-user issues, strengthen first-contact resolution, and bring solid networking knowledge to a fast-paced managed services environment. You will support a broad client base across multiple industries, troubleshoot technical problems across endpoints and connectivity, and help maintain secure, reliable IT operations during standard weekday business hours.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests by phone and ticketing systems, delivering timely assistance to end users and client organizations.</p><p>• Investigate workstation, access, printing, password, and remote connectivity issues, using structured troubleshooting to restore service efficiently.</p><p>• Review monitoring dashboards and system alerts throughout the day to identify developing problems and take corrective action before they escalate.</p><p>• Resolve advanced technical incidents independently whenever possible, escalating only complex Tier 3 matters to senior engineering resources.</p><p>• Support network-related troubleshooting involving VPN connections, firewall behavior, wireless performance, and internet access disruptions.</p><p>• Configure and maintain SonicWall firewall settings and Ubiquiti wireless access points in support of client environments, excluding physical installation work.</p><p>• Work within tools such as Kaseya One, Autotask, remote management platforms, and Microsoft administration portals to manage tickets and perform support tasks.</p><p>• Contribute to client security and continuity efforts by assisting with backup oversight, disaster recovery tools, phishing awareness solutions, and tenant administration.</p><p>• Help improve service desk effectiveness by actively reviewing open queues and identifying opportunities to increase first-call resolution and reduce repeat issues.</p>
<p>We are looking for an experienced Project Manager to support ongoing product enhancement efforts and help bring additional business groups onto a custom software platform in Cleveland, OH. This long-term contract position is ideal for someone who thrives in Agile environments and can translate business needs into clear, actionable work for delivery teams. The role requires strong collaboration, thoughtful documentation, and a hands-on approach to product planning, stakeholder engagement, and quality validation.</p><p><br></p><p>Responsibilities:</p><p>• Partner with business stakeholders and delivery teams to define product priorities and shape feature development for a custom software environment.</p><p>• Utilize AI for business and day-to-day efficiencies</p><p>• Conduct discovery sessions and user interviews to gather business needs, clarify objectives, and convert findings into well-organized requirements.</p><p>• Support the data and finance teams coordinating requirements, clarifying workflows, and helping teams adopt product capabilities effectively.</p><p>• Work closely with technical teams across cloud, CRM, ERP, and related platforms to ensure solutions meet functional expectations.</p><p>• Perform manual validation of completed features, identify gaps or defects, and collaborate with teams to resolve issues before release.</p><p>• Contribute to change-related planning, budget-aware decision making, and product improvement activities such as testing feature outcomes and user adoption trends.</p>
<p>We are seeking an early‑career GenAI Application Developer to design, build, and enhance AI‑powered applications for an AWS‑based Contact Center as a Service (CCAS) platform. This role focuses on conversational AI, intelligent automation, and generative AI–driven customer and agent experiences using services such as Amazon Connect, Lex V2, Amazon Q in Connect, Contact Lens, Bedrock, OpenSearch, and AWS Lambda (Python).</p><p><br></p><p>You will work closely with senior engineers, UI/UX designers, and cloud teams to implement voice and chat automation, agent assist features, secure AI orchestration, and supporting APIs and data pipelines—all within a security‑ and compliance‑focused environment.</p><p>This is an excellent opportunity to grow as a software developer while contributing to impactful, production‑grade AI solutions.</p><p><br></p><p>Primary Responsibilities</p><p>Amazon Connect Application Development</p><ul><li>Design, build, and maintain Amazon Connect contact flows, routing profiles, and queues for voice and chat</li><li>Integrate Amazon Lex V2 bots for call deflection, self‑service workflows, and escalation</li><li>Configure Contact Lens for transcription, summarization, sentiment analysis, QA insights, and redaction</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and agent assist capabilities</li><li>Implement secure S3‑based transcript storage with encryption, lifecycle policies, and retention controls</li></ul><p>eAI Orchestration & Backend Services</p><ul><li>Develop AWS Lambda (Python) functions to orchestrate:</li><li>Amazon Bedrock LLM calls</li><li>Embeddings workflows</li><li>Model invocation logging and observability</li><li>Implement OpenSearch indexing, keyword/vector queries, and ingestion triggers</li><li>Build Retrieval‑Augmented Generation (RAG) pipelines to support agent assist and self‑service knowledge</li><li>Apply structured logging, testing, error handling, and performance/cost safeguards</li></ul><p> Data Safety, Security & Compliance</p><ul><li>Implement AI guardrails, prompt templates, and output evaluation mechanisms</li><li>Enforce PII redaction and minimization across conversation logs</li><li>Participate in threat modeling and remediation for contact center integrations</li></ul><p>Web, Chat & Integration Support</p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points</li><li>Build APIs and event hooks to pass context between web chat, Amazon Connect, and AI services</li></ul><p>DevSecOps & Operations</p><ul><li>Contribute to Git‑based CI/CD pipelines, code reviews, and documentation</li><li>Maintain runbooks, SOPs, and architecture diagrams</li><li>Create and monitor CloudWatch dashboards and alarms for:</li><li>Call deflection rate</li><li>Average Handle Time (AHT)</li><li>Contact resolution</li><li>AI usage metrics</li></ul>
<p>We are looking for a motivated HR Business Partner to join our team. This long-term contract position offers the opportunity to support a dynamic and fast-paced environment, blending HR operations, employee relations, and project management responsibilities. The ideal candidate will bring a detail-oriented mindset, strong organizational skills, and a passion for fostering a positive employee experience while contributing to strategic HR initiatives.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage day-to-day HR operations, including administrative tasks, documentation, and data entry.</p><p>• Maintain and audit employee records to ensure accuracy and compliance.</p><p>• Assist with system updates and transactions in HR platforms such as Workday.</p><p>• Collaborate in drafting and revising HR policies and procedures.</p><p>• Support employee relations activities by documenting investigations and coordinating follow-ups.</p><p>• Conduct and assist with exit interviews, ensuring termination processes are completed efficiently.</p><p>• Contribute to HR projects focused on engagement, performance management, and process improvement.</p><p>• Prepare training materials and presentations for HR initiatives.</p><p>• Gather and analyze HR data to generate reports that support decision-making.</p><p>• Assist in developing and updating job descriptions to align with organizational needs.</p>
<p>We are looking for an experienced Contracts Manager to lead and oversee contract management operations for one of our top clients. This role involves managing a team of Contract Specialists and ensuring that effective risk management strategies are in place to support our business units and corporate departments. The position requires strong leadership skills, exceptional attention to detail, and the ability to collaborate with key stakeholders across multiple divisions.</p><p><br></p><p>Responsibilities:</p><p>• Lead and supervise a team of Contract Specialists, assigning tasks, monitoring workloads, and fostering growth through mentorship and development opportunities.</p><p>• Evaluate and implement contract management tools, partnering with IT to enhance document tracking and sharing processes for improved operational efficiency.</p><p>• Develop and enforce policies and procedures to streamline contract operations, ensuring consistency across divisions.</p><p>• Review, draft, negotiate, and manage a diverse range of contracts, including agreements with clients, subcontractors, and vendors.</p><p>• Act as the final decision-maker on complex contract matters, providing guidance on high-level agreements and mitigating risks.</p><p>• Coordinate executive approvals and deliver reports on contractual risks, market trends, and operational changes.</p><p>• Maintain and update a centralized contract document library, creating tailored documents to meet the needs of various business units.</p><p>• Design and deliver training programs to educate teams on best practices for contract management and risk mitigation.</p><p>• Collaborate with stakeholders to align contract processes and integrate systems across divisions for a unified approach.</p>
<p>We are looking for a dedicated <strong>Weekend 3rd shift Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills.</p><p><br></p><p>Hours for this position will be <strong>10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat.</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p>
We are looking for an organized HR Coordinator to support essential human resources operations for a Contract position based in Keene, New Hampshire. This role focuses on delivering a smooth onboarding experience, maintaining accurate employee records, and helping ensure HR processes align with company policies and compliance standards. The ideal candidate brings prior experience in HR administration, strong attention to detail, and the ability to manage sensitive information with professionalism.<br><br>Responsibilities:<br>• Coordinate onboarding activities for new hires, including preparing documentation, scheduling pre-employment steps, and supporting a positive start-to-work experience.<br>• Review, track, and follow up on background screening requirements to help ensure timely hiring decisions and compliance with organizational standards.<br>• Maintain and update employee information within HRIS platforms, ensuring records are accurate, complete, and properly documented.<br>• Provide day-to-day administrative support for human resources functions, including file management, correspondence, and process coordination.<br>• Assist with HR compliance activities by organizing required documentation and helping monitor adherence to applicable policies and procedures.<br>• Respond to routine employee and manager questions related to onboarding status, HR processes, and personnel documentation.<br>• Support the preparation and processing of employment-related forms, records, and status changes throughout the employee lifecycle.
<p>We are looking for a skilled Digital Marketing Manager to oversee and enhance our loyalty program and customer engagement strategies. In this long-term contract role, you will focus on leveraging data-driven insights to create personalized campaigns that increase visit frequency, improve basket size, and boost long-term guest value. You will collaborate across departments to ensure the loyalty program aligns with overall business goals while delivering exceptional guest experiences.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary manager for the loyalty program, overseeing daily operations and platform performance.</p><p>• Collaborate with leadership and key departments to define loyalty strategies, offers, and program structures.</p><p>• Manage the loyalty roadmap, including feature enhancements, testing, and integration of new capabilities.</p><p>• Develop and maintain customer segments based on transaction and behavioral data to create targeted campaigns.</p><p>• Design and optimize customer journeys, including onboarding, win-back, cross-sell, and seasonal initiatives.</p><p>• Monitor and report on key metrics such as program enrollment, usage, redemption rates, and campaign performance.</p><p>• Partner with Merchandising to align loyalty offers with category priorities and vendor funding opportunities.</p><p>• Work closely with Operations to ensure store teams understand and support loyalty initiatives.</p><p>• Coordinate with IT and external vendors on system integrations, data feeds, and troubleshooting.</p><p>• Leverage loyalty data to support media targeting and measure the impact of marketing campaigns.</p>
<p>We are looking for an experienced D365 F&O Software Architect to lead the design, architecture, and governance of a supply chain management platform. In this long-term contract position, you will play a pivotal role in ensuring the successful implementation and integration of Microsoft Dynamics 365 Finance & Operations solutions. This position is based in Cleveland, Ohio, and offers a remote work option.</p><p><br></p><p>Responsibilities:</p><p>• Develop and oversee the architecture and technical design for the D365 Finance & Operations platform, ensuring alignment with business objectives.</p><p>• Lead the integration of supply chain processes within the D365 platform, ensuring seamless functionality across all modules.</p><p>• Provide technical governance and best practices throughout the implementation lifecycle.</p><p>• Collaborate with stakeholders to gather requirements and translate them into actionable technical solutions.</p><p>• Troubleshoot and resolve complex technical issues related to the D365 F&O platform.</p><p>• Ensure scalability, security, and performance of the platform by implementing robust enterprise architecture principles.</p><p>• Work closely with cross-functional teams to ensure timely delivery of project milestones.</p><p>• Conduct regular assessments and optimizations to improve platform efficiency and user experience.</p><p>• Offer guidance and mentorship to team members on D365 F&O best practices.</p><p>• Stay up-to-date with industry trends and advancements to enhance the platform's capabilities.</p>