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3 results for It Support Analyst in Peachtree Corners, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 35 - 40 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking an experienced, customer-focused IT Support Specialist to support attorneys, legal assistants, and business professionals in a fast-paced law firm environment. This role is responsible for resolving hardware, software, Microsoft 365, and legal technology issues while delivering exceptional customer service and supporting the adoption of new technologies.</p><p>The ideal candidate will have strong experience with <strong>Microsoft 365, iManage Cloud, Litera products, Windows endpoint support, and legal technology platforms</strong>. Prior law firm experience is required.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide remote and onsite technical support to attorneys, legal assistants, and business professionals.</li><li>Troubleshoot hardware, software, endpoint devices, plugins, peripherals, networking, VPN, Wi-Fi, and connectivity issues.</li><li>Manage incidents and service requests through the ticketing system, escalating when appropriate.</li><li>Support Microsoft 365 applications, identity services, collaboration tools, Microsoft Copilot, MFA, device enrollment, user access, and account administration.</li><li>Perform basic Azure AD/Active Directory administration, including password resets and user account support.</li><li>Configure, deploy, maintain, and troubleshoot Windows laptops and desktops.</li><li>Support legal technology platforms including <strong>iManage Cloud, Litera products, BigHand, Docket Enterprise, DocuSign, Adobe Acrobat Pro, and Harvey AI</strong>.</li><li>Assist attorneys and staff with document management, document creation, workflow tools, and software integrations.</li><li>Coordinate with software vendors to troubleshoot and resolve application issues.</li><li>Create and maintain technical documentation, knowledge base articles, ticket notes, and support procedures.</li><li>Participate in technology rollouts, office upgrades, and continuous process improvement initiatives.</li></ul>
- 2026-11-06T00:00:00Z
- Alpharetta, GA
- onsite
- Temporary / Contract
- 26 - 30 USD / Hourly
- <p>We are looking for a Service Management Centre Analyst to help drive operational excellence across enterprise technology environments. This role serves as a central coordination point during production incidents, partnering with engineering teams, service owners, cloud providers, and business stakeholders to restore services, improve processes, and strengthen overall operational maturity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Lead and coordinate major incident response activities, serving as the central point of communication between technical teams, service owners, cloud providers, and business stakeholders during production outages and service disruptions.</p><p>· Assess business impact, drive escalation procedures, facilitate bridge calls, and ensure timely restoration of critical services while maintaining clear stakeholder communications throughout the incident lifecycle.</p><p>· Monitor and analyze service health, events, alerts, and performance across hybrid cloud and on-premises environments to proactively identify and mitigate potential service-impacting issues.</p><p>· Support and enforce ITIL-aligned Incident, Event, Change, Problem, and Major Incident Management processes, ensuring accurate documentation and timely updates within ServiceNow or other ITSM platforms.</p><p>· Lead Root Cause Analysis (RCA) and post-incident review activities, driving corrective and preventive actions that improve service reliability and reduce recurring incidents.</p><p>· Identify trends, operational risks, and opportunities for continuous improvement, partnering with technical teams to enhance processes, operational maturity, and service resilience.</p><p>· Contribute to automation initiatives and workflow improvements that reduce manual effort, increase operational efficiency, and support the ongoing evolution of the Service Management Center.</p><p>e</p>
- 2026-11-12T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 80 - 95 USD / Hourly
- <p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Oracle Accounts Payable (AP) Production Support Engineer</strong> to support a mission-critical Oracle financial environment during a large-scale enterprise integration and stabilization effort. This role will focus on production support for AP invoice processing, Oracle AP integrations, Chart of Accounts validation processes, batch processing operations, and application troubleshooting.</p><p>The ideal candidate will have experience supporting Oracle AP environments, financial system interfaces, and integrated invoice processing workflows. This individual will serve as a key resource responsible for ensuring the timely and accurate processing of vendor invoices and maintaining operational stability across AP-related applications and integrations.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day production support for Oracle Accounts Payable (AP) applications and related financial processes</li><li>Support vendor invoice processing workflows utilizing custom batch processes, API integrations, and Oracle AP functionality</li><li>Monitor and troubleshoot invoice ingestion and processing issues</li><li>Investigate and resolve invoice validation failures, workflow exceptions, and processing errors</li><li>Support Chart of Accounts (COA) batch processes that validate financial data prior to invoice posting</li><li>Coordinate resolution of issues impacting successful invoice processing and financial transaction flow</li><li>Support a custom .NET application used for vendor invoice management and integration with Oracle</li><li>Monitor and troubleshoot API-based integrations and batch jobs supporting AP operations</li><li>Partner with finance, accounting, infrastructure, and application support teams to investigate production issues</li><li>Perform root cause analysis and implement corrective actions to reduce recurring incidents</li><li>Assist with testing, validation, deployment support, and hypercare activities related to system changes and conversion events</li><li>Document support procedures, recurring issues, and operational support processes</li></ul>
- 2026-11-13T00:00:00Z