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14 results for Customer Service Manager in Pasadena, CA

Customer Service Manager

Los Angeles, CA
onsite
Temporary to Hire
27 - 31 USD / Hourly
We are looking for a Customer Service Manager to lead a high-performing support team in Commerce, California. This Contract to permanent opportunity is ideal for a hands-on leader who can guide daily customer service operations while also stepping in to resolve complex issues and support order activity. The role partners closely with cross-functional teams to improve service delivery, maintain accurate customer information, and drive a responsive, efficient customer experience. Responsibilities: • Lead, mentor, and strengthen the customer service team to promote strong execution, accountability, and a high standard of client support. • Participate directly in day-to-day service activities by assisting with customer questions, managing orders, and handling elevated concerns when needed. • Direct daily workflow related to order intake, processing, and customer account administration to ensure timely and accurate completion. • Work closely with sales, production, logistics, and operations partners to support smooth fulfillment and dependable communication across departments. • Review service processes and team output to identify inefficiencies, remove obstacles, and improve operational performance. • Maintain accurate customer records, pricing details, and order data within internal systems and ERP platforms. • Monitor service metrics and use performance data to implement improvements that enhance responsiveness, quality, and productivity. • Create a collaborative team environment that encourages focused growth while reinforcing clear performance expectations. • Contribute to department-wide projects and additional business priorities as assigned.
2026-08-10T00:00:00Z

Customer Service Manager

Inglewood, CA
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
Customer Relations ManagerPosition Overview:The Customer Relations Manager will oversee customer service and relationship management activities, ensuring a high level of customer satisfaction and a positive overall customer experience. This individual will manage customer inquiries and escalations, maintain accurate customer records, and work closely with internal teams to resolve issues and improve processes.Key Responsibilities:<ul><li>Manage day-to-day customer relations and service activities while ensuring a high level of customer satisfaction.</li><li>Oversee customer inquiries, concerns, and escalations, ensuring timely and effective resolution.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Utilize CRM data to monitor customer trends and identify opportunities for process and service improvements.</li><li>Work closely with sales, operations, and other internal departments to resolve customer issues.</li><li>Prepare and analyze customer service reports and performance metrics.</li><li>Use NetSuite to access and manage customer and order-related information.</li><li>Utilize Excel for reporting, data analysis, tracking, and maintaining customer service metrics.</li><li>Help develop and improve customer relations processes and procedures.</li><li>Provide leadership, guidance, and support to the customer service team.</li></ul>
2026-08-07T00:00:00Z

Customer Service Manager

Irvine, CA
onsite
Temporary / Contract
24 - 27 USD / Hourly
We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment. Responsibilities:• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.
2026-08-13T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-07-30T00:00:00Z

Customer Service Representative

Monrovia, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration.· Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-07-30T00:00:00Z

Customer Service Representative

Westminster, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Representative to support member enrollment operations for a healthcare organization in Huntington Beach, California. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information, and ensuring accurate member records. In this role, you will assist with enrollment-related questions, process eligibility updates, and work across internal teams to deliver a smooth and timely experience for new and existing members. Responsibilities:• Provide prompt support to members, clients, and internal partners by handling enrollment-related questions through phone, email, and other service channels.• Review applications and enter enrollment information into company systems with a high level of accuracy and attention to detail.• Process new enrollments, disenrollments, and eligibility updates while ensuring all records remain current and complete.• Investigate rejected transactions and coordinate with team members to resolve discrepancies affecting member enrollment status.• Confirm coverage and enrollment details with clients and respond to issues involving claims, tracking records, or account updates.• Maintain organized documentation within eligibility and enrollment databases to support compliance and operational accuracy.• Perform routine file reconciliations on a daily and monthly basis to identify mismatches and correct data issues.• Compare submitted information against source documents to validate completeness, accuracy, and proper system entry.• Collaborate with colleagues to resolve exception cases and take timely action to ensure members are enrolled correctly.
2026-08-14T00:00:00Z

Customer Service Representative

Orange, CA
onsite
Temporary to Hire
20.5865 - 23.837 USD / Hourly
We are looking for a Customer Service Representative to join a team in Orange, California in a Contract to Permanent role. This position focuses on delivering responsive support to business customers by managing orders, answering inquiries, and coordinating with internal partners to ensure a smooth customer experience. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while handling multiple priorities in a fast-paced environment. Responsibilities: • Manage customer order input and updates with a high degree of accuracy across company platforms. • Respond to customer questions and concerns through phone and email, working through issues to complete resolution and providing timely follow-up. • Partner with teams across sales, operations, logistics, and finance to address service needs and keep customer requests moving forward. • Share clear information related to products, order progress, and account details to support customer decision-making. • Handle inbound and outbound customer communication professionally while maintaining a service-oriented approach. • Monitor open requests and ensure commitments are completed within expected timeframes. • Recognize areas where workflows can be improved and suggest practical changes that support stronger service outcomes.
2026-08-13T00:00:00Z

Customer Service Representative

Irvine, CA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a financial services team in Irvine, California as part of a contract opportunity with potential for a permanent role. This position is well suited for someone who enjoys speaking with customers, gathering key details, and helping individuals move forward in the early stages of the loan process. The role focuses on creating a strong first impression, collecting accurate information, and connecting applicants who meet initial criteria with the appropriate next point of contact. Responsibilities: • Manage incoming and outbound conversations with prospective borrowers to support the beginning of the loan application process. • Use a guided questioning approach to gather information related to financial background, borrowing goals, and general qualification criteria. • Record customer responses and application details with accuracy in internal platforms and customer records. • Direct applicants who meet initial guidelines to the appropriate Loan Officer for follow-up and next steps. • Provide courteous, clear, and consistent service during every customer interaction to promote a positive experience. • Meet daily activity expectations in a high-volume environment while maintaining attention to detail and consistency. • Follow established procedures for call handling, documentation, and status updates throughout the intake process.
2026-08-13T00:00:00Z

Customer Experience Specialist

Los Angeles, CA
onsite
Temporary to Hire
24.7 - 26 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Experience Specialist. This contract opportunity with potential for a long-term role is ideal for someone who enjoys building strong client relationships, handling detailed account work, and delivering dependable support in a high-volume setting. The right candidate will bring strong communication skills, a sharp eye for accuracy, and a genuine interest in long-term career growth. Responsibilities: • Oversee customer agreement renewals and keep order details, account documentation, and contract records current and accurate. • Examine customer profiles, contract terms, and database entries to confirm information is complete, correct, and aligned with company standards. • Validate reported hours, process account updates, and complete assigned tasks within required timeframes. • Respond to customer questions through phone and email while providing clear, attentive service across multiple browser-based systems. • Resolve account and connectivity-related concerns by researching issues, identifying next steps, and following through to completion. • Look for ways to strengthen the customer experience while recognizing opportunities to support additional services when appropriate. • Build trust with customers by maintaining responsive communication and ensuring a consistent, high-quality service experience.
2026-08-05T00:00:00Z

Sales Manager

Brea, CA
onsite
Temporary to Hire
90000 - 150000 USD / Yearly
Sales Manager – New Business DevelopmentLocation: Brea, CAWork Schedule: Full-time, onsite during onboarding with the option for a hybrid schedule afterwardIndustry: Luxury Home GoodsPosition OverviewA luxury home goods company in Brea is seeking a driven, results-oriented Sales Manager to lead new business development and expand the company’s customer base. This is a true “hunter” role designed for a hungry, proactive sales professional who enjoys prospecting, opening new accounts, and identifying untapped market opportunities.This position is focused on generating new business—not managing an existing book of accounts. The ideal candidate is a self-motivated go-getter with a demonstrated ability to introduce product lines to new customers, build strong relationships, and convert opportunities into long-term revenue.Key Responsibilities<ul><li>Develop and execute strategies to identify and secure new business opportunities.</li><li>Prospect and engage potential customers through cold calling, email outreach, networking, referrals, industry events, and other business development activities.</li><li>Build a strong pipeline of qualified prospects across relevant luxury home goods markets and sales channels.</li><li>Open new customer accounts and expand the company’s products and value lines into new markets.</li><li>Conduct presentations and communicate the company’s products, quality, value, and competitive advantages to prospective customers.</li><li>Manage the full sales cycle, from initial outreach and discovery through proposal development, negotiation, and closing.</li><li>Develop relationships with key decision-makers, buyers, retailers, distributors, designers, and other industry partners.</li><li>Maintain consistent follow-up with prospects and accurately track pipeline activity, sales progress, and forecasts.</li><li>Monitor market trends, competitors, and customer needs to identify new sales opportunities.</li><li>Collaborate with internal product, operations, marketing, and leadership teams to support successful customer launches.</li><li>Meet or exceed established goals for prospecting activity, new account acquisition, and revenue growth.</li></ul>
2026-07-17T00:00:00Z

Customer Service Representative/Order Processor

Los Angeles, CA
onsite
Temporary to Hire
23 - 26 USD / Hourly
We are looking for a Customer Service Representative/Order Processor to join a fast-moving team in Commerce, California in a contract capacity with permanent potential. This position is ideal for someone who takes pride in staying organized, responding quickly, and ensuring customer requests are handled accurately from initial inquiry through final payment and delivery coordination. Working closely with internal teams, this person will help keep orders on track, support timely communication, and deliver a dependable customer experience. Responsibilities: • Prepare customer quotes based on incoming requests and update pricing details promptly when revisions are needed • Turn approved estimates into invoices, verify deposit information, and help ensure payments are properly recorded • Monitor outstanding quotes and invoices, maintaining complete and well-organized documentation for each transaction • Support accounts receivable activities by sending courteous payment follow-ups, checking status, and escalating concerns when appropriate • Partner with internal teams to confirm production schedules and shipping timing, then share clear updates with customers • Address customer concerns professionally, including changes to timing, incomplete order details, or delivery-related questions • Handle inbound and outbound customer communication related to orders, account questions, and service needs • Assist with order entry, purchase order processing, shipping paperwork, and related administrative support tied to customer accounts
2026-08-05T00:00:00Z

Account Manager

West Los Angeles, CA
remote
Permanent / Full Time
70000 - 90000 USD / Yearly
We are looking for an Account Manager to support client relationships and deliver thoughtful communication strategies. This confidential opportunity is ideal for a detail-oriented candidate with relevant experience who can balance day-to-day account coordination with strong written content and external communications support. The role requires someone who is organized, responsive, and comfortable managing projects across social media, newsletter development, and public relations initiatives. Responsibilities: • Manage ongoing client accounts by coordinating communications, tracking priorities, and helping ensure projects move forward on schedule. • Develop clear, audience-focused written materials for digital campaigns, newsletters, and other client-facing communications. • Support public relations efforts by assisting with messaging, media-related outreach, and the preparation of promotional content. • Partner with internal stakeholders and clients to align deliverables with campaign goals, brand standards, and timelines. • Monitor social media activity and contribute ideas that strengthen engagement and support broader communication objectives. • Prepare updates, reports, and presentation materials that help communicate results, next steps, and strategic recommendations. • Maintain accurate project documentation and help organize account details, content calendars, and communication plans.
2026-08-03T00:00:00Z

Supply Chain Manager

Santa Fe Springs, CA
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
We are looking for an experienced Supply Chain Manager to lead and optimize our supply chain operations in Santa Fe Springs, California. This role involves developing strategies to enhance customer satisfaction, minimize inventory levels, and achieve cost efficiency while maintaining high-quality standards. The ideal candidate will oversee purchasing and planning functions, collaborate with suppliers and internal teams, and drive continuous improvement initiatives. Responsibilities: • Develop and execute supply chain strategies to optimize delivery times, inventory levels, and overall cost efficiency. • Supervise and mentor a team of buyers and planners to ensure effective operations and growth with attention to detail. • Establish and enforce best practices in planning and purchasing processes to improve compliance and operational performance. • Monitor supplier performance and implement corrective actions to meet organizational quality and cost objectives. • Analyze procurement activities to identify areas for cost reduction and process improvement. • Negotiate contracts and agreements with suppliers to secure favorable terms and ensure alignment with company goals. • Implement inventory management solutions, including pull-based replenishment methods like Kanban and consignment processes. • Generate and review regular reports on purchasing metrics, delivery performance, and inventory levels. • Stay informed about market trends and risks to proactively adjust supply chain strategies. • Collaborate with internal departments to ensure timely production schedules and customer order fulfillment.
2026-08-10T00:00:00Z

Provider Services Supervisor

Los Angeles, CA
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
Position OverviewWe are seeking a temporary Claims Supervisor to support daily operations within the Claims Unit during a leave of absence coverage. This role will oversee claims processing activities, supervise staff, and help ensure performance, productivity, and compliance standards are consistently met. The ideal candidate is a hands-on leader with strong claims, billing, and team management experience who can thrive in a fast-paced, deadline-driven environment.Key Responsibilities<ul><li>Supervise the receipt, review, processing, calculation, payment, and reporting of monthly claims submitted by providers.</li><li>Ensure claims are processed accurately and in compliance with contractual requirements, regulations, and internal policies and procedures.</li><li>Lead and support Claims Unit staff by establishing priorities, monitoring workflows, and implementing best practices to improve efficiency and accuracy.</li><li>Develop action plans to meet monthly payment processing and export deadlines.</li><li>Monitor team productivity and performance metrics to ensure service standards are maintained.</li><li>Conduct regular Claims Unit meetings to communicate updates, priorities, and process improvements.</li><li>Identify training needs and coordinate staff development initiatives.</li><li>Assist with employee performance management, including annual performance evaluations and coaching.</li><li>Support and participate in provider workshops and training sessions as needed.</li><li>Collaborate with cross-functional teams to resolve escalated claims issues and improve processes.</li><li>Perform additional duties and special projects as assigned.</li></ul>
2026-08-13T00:00:00Z