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20 results for Office Services Specialist in Parsippany, NJ

Office Operations Manager

Bedminster, NJ
onsite
Permanent / Full Time
75000 - 100000 USD / Yearly
We are looking for an Office Operations Manager to support daily business functions for a property management organization in Bed Minster, New Jersey. This position is ideal for someone who thrives in a hands-on office setting, enjoys keeping operations organized, and can move easily between administrative, vendor, tenant, and compliance-related tasks. The right candidate will bring real estate or property management experience, strong attention to detail, and the initiative to step in wherever support is needed. Responsibilities:• Oversee the intake, review, and ongoing tracking of common area maintenance applications and supporting records to ensure files remain current and accurate.• Administer tenant-related applications by confirming completeness, following up on outstanding items, and maintaining clear documentation throughout the process.• Maintain property, tenant, and vendor information within Yardi, ensuring data is updated consistently and available for reporting and operational use.• Coordinate vendor relationships, including onboarding support, document collection, status tracking, and day-to-day communication.• Provide administrative assistance to accounting activities by helping organize invoices, support documentation, and related office workflows.• Work with municipal offices to help secure permits, approvals, and other required compliance documentation tied to property operations.• Develop and maintain organized filing systems and spreadsheets for applications, vendor records, lease-related information, and operational reporting.• Offer broad office and operations support in a small-team environment, taking initiative on emerging priorities and special projects as needed.
2026-05-21T00:00:00Z

Office Manager

New York, NY
onsite
Temporary / Contract
19 - 23 USD / Hourly
We are looking for an organized Office Manager to support daily workplace operations for a Contract position. This role will help create an efficient office environment by coordinating administrative activities, assisting leadership and staff, and keeping essential records and documentation in order. The ideal candidate is detail-oriented, organized, and comfortable balancing front-office responsibilities with bookkeeping and operational support. Responsibilities: • Oversee day-to-day office activities to ensure the workplace runs smoothly and efficiently. • Provide administrative assistance to executives and team members, including scheduling, coordination, and general office support. • Welcome visitors, manage incoming communications, and serve as a courteous first point of contact for the office. • Monitor inventory levels, order office materials as needed, and keep supplies organized for staff use. • Support licensing and documentation processes by maintaining accurate records and following up on required paperwork. • Assist with bookkeeping tasks such as tracking invoices, organizing financial documents, and helping with accounts payable activities. • Maintain orderly filing systems and ensure important operational documents are easy to access and up to date. • Contribute to process-related administrative tasks, including support for changes to office tools or workflows when needed.
2026-05-14T00:00:00Z

Office Manager

Edison, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
A well‑established local CPA firm in Edison, NJ is seeking an experienced Office Manager to oversee tax return processing, client correspondence, and billing operations. This is a hybrid position, requiring 3 days per week in the office with the remaining days worked remotely. Position Overview The Office Manager will play a critical role in managing the administrative and operational flow of a high‑volume tax practice. This individual will act as the central control point for tax return processing, client communications, and firm billing activities. Key Responsibilities Manage and control the outflow of a high volume of tax returns Handle all incoming and outgoing client correspondence Track tax return status, deadlines, and final delivery to clients Oversee and process client billings and invoicing Coordinate internally with partners, preparers, and administrative staff Ensure office procedures, workflows, and documentation are followed accurately and efficiently Compensation & Benefits Competitive compensation package Excellent 401(k) plan with a generous employer match Comprehensive medical, dental, and vision insurance Hybrid work schedule offering flexibility and work/life balance How to Apply To be considered, please: Email your resume to Robert Half, or Call Rich Singer, CPA directly at 848‑202‑7970 to discuss this excellent opportunity.
2026-05-04T00:00:00Z

Office Manager

New York, NY
onsite
Temporary to Hire
26 - 30 USD / Hourly
We are looking for an organized part time Office Manager to support daily workplace operations and help create an efficient, well-maintained environment. This contract opportunity is ideal for someone who enjoys balancing hands-on office coordination with occasional executive support needs. The role involves keeping the office running smoothly, supporting employees and visitors, and stepping in on administrative priorities as needed. Responsibilities:• Coordinate recurring meal service, including ordering lunch during the week and arranging catered team lunches on Mondays.• Maintain inventory for office materials, snacks, and shared supplies, ensuring items are stocked and readily available.• Uphold the appearance and functionality of the workplace by monitoring organization, cleanliness, and overall presentation.• Administer office access by managing badges and supporting building entry needs for staff and guests.• Process incoming and outgoing mail, complete document scanning tasks, and keep records organized.• Support workplace safety efforts by helping monitor protocols and promoting a secure office environment.• Assist with internal events by coordinating logistics such as venues, scheduling, and on-site arrangements.• Serve as a key point of coordination between departments to help communication and operational needs move forward efficiently.• Provide executive administrative coverage when needed, including support with scheduling, correspondence, and related tasks.
2026-05-22T00:00:00Z

Office Manager

Trenton, NJ
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a highly organized Office Manager to support daily business operations and oversee key administrative and HR-related activities. This is a Contract position suited for someone who can create an efficient office environment while balancing front-desk coordination, employee support, and vendor communication. The ideal candidate brings strong judgment, attention to detail, and the ability to manage multiple priorities in a structured setting. Responsibilities: • Oversee day-to-day office operations to maintain an organized, productive, and well-supported workplace. • Coordinate front desk and reception activities, including greeting visitors and directing inquiries in a courteous manner. • Monitor inventory levels for workplace materials and arrange timely purchasing of office supplies as needed. • Support hiring efforts by coordinating full-cycle recruiting activities such as scheduling, candidate communication, and related administrative tasks. • Facilitate onboarding for new hires by preparing documentation, coordinating orientation steps, and ensuring a smooth start. • Assist with employee benefits administration by handling records, responding to routine questions, and supporting enrollment processes. • Build and maintain effective relationships with external vendors to help ensure reliable office services and supply delivery. • Maintain accurate administrative and HR records while supporting general office procedures and employee-facing needs.
2026-05-20T00:00:00Z

Office Manager

Hillside, NJ
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
Our client in the Hillside area is hiring an Office Manager to support their team. This role is fully on-site; Monday-Friday with flexible hours of 10-5pm/10-6pm.Please note: Animals/pets are regularly on-site.Overview: This position leans more heavily on accounting responsibilities while also managing key HR and payroll functions. Key Responsibilities:Accounting Responsibilities (Primary Focus)<ul><li>QuickBooks (experience is required)</li><li>Lead Accounts Payable (AP) processes; weekly check writing</li><li>Manage account reconciliations and sales tax for multiple entities</li><li>Oversee various insurance policies (auto, business, liability, etc.)</li></ul>Payroll & HR Responsibilities<ul><li>Manage onboarding and I-9 processing</li><li>Run payroll using ADP (approx. 20-25 employees)</li><li>Verify timesheets and handle both commission-based and salaried employees</li><li>Administer the 401(k) plan</li><li>Maintain HR-related documentation</li></ul>Benefits: Medical, Dental, Vision, PTOThis is an excellent opportunity for an experienced office manager with a strong accounting background looking to join a mission-driven environment.Benefits are provided and this role is paying between $85-95k base, depending on experience.
2026-05-01T00:00:00Z

General Office Clerk

New York, NY
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a detail-oriented General Office Clerk to support legal administrative operations near Hackensack, NJ. This Long-term Contract position focuses on handling high-volume document processing, maintaining accurate case files, and ensuring materials are prepared for timely submission. The ideal candidate is organized, dependable, and comfortable working with both paper and digital records in a legal environment. Responsibilities:• Manage the reproduction, digitization, and arrangement of legal paperwork to keep records accessible and complete.• Maintain case-related files by updating, sorting, and storing both physical documents and electronic records accurately.• Prepare legal forms and supporting materials for submission through electronic filing platforms while following established procedures.• Enter and verify document details in internal tracking systems to support accurate recordkeeping and retrieval.• Assist with back-office administrative tasks that help attorneys and legal staff keep daily operations running smoothly.• Review incoming and outgoing documents for completeness, proper labeling, and correct placement within case files.
2026-05-15T00:00:00Z

General Office Clerk

Brooklyn, NY
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a dependable General Office Clerk to support daily administrative and records-related activities for a non-profit organization in Brooklyn, New York. This is a Contract position suited for someone who is organized, detail-oriented, and comfortable handling physical files and general office tasks. The ideal candidate will help maintain an orderly workspace, ensure documents are stored accurately, and provide dependable clerical support to the team. Responsibilities: • Organize, label, and store paper records, folders, and file boxes so documents can be retrieved quickly and accurately. • Maintain filing systems by sorting incoming paperwork and placing materials in the correct locations according to established procedures. • Retrieve requested records for staff members and return documents to their proper place after use. • Assist with general clerical work such as copying, scanning, data entry, and preparing documents for distribution or storage. • Monitor file storage areas to keep materials neat, accessible, and in good condition. • Support office operations by handling routine administrative tasks and responding promptly to document-related requests.
2026-05-21T00:00:00Z

Office Assistant

Morristown, NJ
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a dependable Office Assistant to support daily workplace operations in Morris Plains, New Jersey. This Long-term Contract position is ideal for someone who enjoys creating an organized, welcoming office environment while providing administrative assistance to leadership and staff. The role combines front-desk coordination, meeting support, travel and expense administration, and upkeep of shared office spaces to help the office run smoothly each day. Responsibilities:• Welcome visitors, oversee front-desk activity, and coordinate guest access needs such as parking arrangements.• Maintain inventory of office materials and common-area supplies, and place orders to keep essential items available.• Support the planning and execution of onsite and offsite meetings, including room preparation, catering coordination, and general event readiness.• Provide administrative assistance to senior leaders by handling scheduling support, document processing, and other day-to-day office tasks.• Arrange executive travel plans and prepare related documentation to ensure smooth business trips.• Process and submit expense documentation accurately and in a timely manner.• Create and follow up on facility service requests for issues such as heating, cooling, or other office maintenance concerns.• Keep kitchen, coffee, and refrigerator areas organized, stocked, and clean, including post-meal cleanup and coordination of leftover food donations when appropriate.• Set up meeting rooms with the materials and layout needed for internal discussions and hosted gatherings.
2026-05-21T00:00:00Z

Office Assistant

New York, NY
onsite
Temporary / Contract
21.85 - 23 USD / Hourly
We are looking for a dependable Office Assistant to support daily workplace operations. This Long-term Contract position is part time and ideal for someone who enjoys creating a welcoming office environment, staying organized, and handling a variety of administrative tasks with care. The person in this role will help keep the front office running smoothly by assisting visitors, managing deliveries, maintaining shared supplies, and supporting small office events. Responsibilities:• Welcome visitors and create a detail-oriented, friendly first impression for guests arriving at the office.• Accept incoming deliveries, sort packages accurately, and ensure items reach the appropriate recipients in a timely manner.• Monitor office snack and beverage inventory, place orders as needed, and keep common areas stocked and organized.• Assist with coordinating small internal gatherings by helping with scheduling, setup, and basic event logistics.• Provide day-to-day administrative support for general office needs and handle miscellaneous tasks as priorities shift.• Maintain neat shared spaces and contribute to an orderly, efficient workplace environment.• Support shipping and receiving activities by tracking incoming items and helping with outgoing packages when needed.
2026-05-21T00:00:00Z

Office Services Associate (Reprographics)

New York, NY
onsite
Temporary / Contract
23.75 - 25 USD / Hourly
We are looking for a detail-oriented Office Services Associate (Reprographics) to support daily back-office operations for a client site in New York, New York. This Contract position focuses on document production, mail handling, intake support, and related office services in both physical and digital settings. The role is well suited to someone who enjoys fast-paced work, delivers strong customer service, and takes pride in accuracy, confidentiality, and dependable turnaround times. Responsibilities: • Manage incoming office service requests by reviewing instructions, confirming job details, and recording work through the appropriate tracking methods. • Complete reprographics, scanning, mail, and intake assignments in line with established service standards and client expectations. • Organize and prioritize daily workload to ensure all projects are processed, finished, and delivered within required timelines. • Communicate promptly with supervisors or client contacts when questions, scheduling concerns, or deadline risks arise. • Perform routine quality checks on completed materials to verify accuracy, presentation, and completeness before release. • Resolve basic equipment issues and keep machines operational by replenishing paper, toner, and other production supplies. • Handle sensitive documents with discretion while following company policies and on-site procedures at all times. • Support additional front-of-house or workplace services, such as reception, hospitality, or audio/visual assistance, when business needs require it.
2026-05-07T00:00:00Z

Office Coordinator

Purchase, NY
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
Seeking a highly organized and detail-oriented Office Coordinator to support daily operations out of our White Plains, NY location. This role is essential to ensuring smooth service operations by coordinating technician scheduling, supporting administrative and accounting functions, and maintaining accurate job and customer records. The ideal candidate thrives in a fast-paced environment, has strong communication skills, and brings prior experience in a service-based industry (preferred). Key Responsibilities:<ul><li> Schedule and coordinate technician dispatch for service calls and projects</li><li> Create and process purchase orders accurately and in a timely manner</li><li> Perform accounts payable functions, including invoice processing and reconciliation</li><li> Review, confirm, and approve technicians’ daily timesheets for accuracy and completeness</li><li> Process invoices and manage billing for open and inprogress job tickets</li><li> Add inventory and materials to job tickets to ensure accurate costing and billing</li><li> Assist in preparing and organizing customer quotes and proposals</li><li> Answer and direct incoming calls in a professional manner</li><li> Maintain communication with customers regarding scheduling, updates, and service needs</li><li> Sort and distribute incoming mail and correspondence</li><li> Follow up on open invoices and assist with collections as needed</li><li> Maintain organized records of job tickets, transactions, and customer communications</li><li> Support daily operational needs to ensure efficient workflow across departments</li></ul>Qualifications:<ul><li> Minimum of 2 years of administrative or service coordination experience; service industry experience strongly preferred</li><li> Knowledge of purchase orders, invoicing, billing, and accounts payable processes</li><li> Experience reviewing timesheets or payrollrelated documentation is a plus</li><li> Strong organizational skills with exceptional attention to detail</li><li> Ability to multitask, prioritize, and adapt in a fastpaced environment</li><li> Excellent communication and customer service skills</li><li> Strong relationship management skills with the ability to interact professionally across all levels</li><li> Proficiency in Microsoft Office (Word, Excel, Outlook, Teams); experience with service management software is a plus</li><li> Reliable, proactive, and teamoriented</li><li> Bilingual in Spanish and English is preferred</li></ul>Additional Requirements:<ul><li> Must be local to White Plains, NY or within a reasonable commuting distance</li><li> Ability to work fulltime, onsite</li></ul>Benefits:<ul><li> Highly competitive base pay</li><li> Comprehensive Medical, Dental, Vision, and Disability benefits</li><li> 401(k) retirement savings program with company match</li><li> Paid Time Off (PTO) and Sick Time</li><li> Life Insurance</li><li> Referral Program</li><li> A culture that values growth, development, and internal promotion</li></ul>Work Conditions / Schedule:<ul><li> Schedule: Monday Friday, 7:00 AM 4:30 PM</li><li> Location: White Plains, NY (Onsite)</li></ul>
2026-05-12T00:00:00Z

Legal Billing Specialist

Madison, NJ
onsite
Permanent / Full Time
65000 - 85000 USD / Yearly
A boutique law firm in the Madison, NJ area is seeking a Legal Billing Specialist to join their team. This role offers the opportunity to own the billing process end-to-end while working closely with attorneys in a collaborative, detail-driven environment. The ideal candidate has prior legal billing experience and is comfortable navigating e-billing platforms. Responsibilities:<ul><li>Manage the full billing cycle, including reviewing time entries, preparing invoices, and issuing client billings</li><li>Review and edit pre-bills to ensure accuracy and alignment with client guidelines</li><li>Submit invoices through e-billing systems and resolve any rejections or submission issues</li><li>Monitor accounts receivable and follow up on outstanding balances</li><li>Apply payments, reconcile accounts, and investigate discrepancies</li><li>Partner with attorneys to finalize billing and process revisions or write-downs</li><li>Maintain organized billing records and assist with reporting</li><li>Respond to client billing inquiries in a timely, professional manner</li></ul>
2026-05-07T00:00:00Z

Legal Billing Specialist

Florham Park, NJ
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
A busy firm in the Florham Park area is seeking a Legal Billing Specialist to join their growing company. This Legal Billing Specialist will get the chance to join a growing firm that offers stability, flexible work schedule, and excellent work/life balance. This Legal Billing Specialist will help manage the full billing cycle, maintain organized financial records, and contribute to timely payment processing and account follow-up. The ideal Legal Billing Specialist will have 3+ years of legal billing experience and have electronic billing (e-billing) experience. Responsibilities of this Legal Billing Specialist will include but not be limited to: Legal Billing Specialist Responsibilities:<ul><li>Manage the end-to-end preparation of client invoices by reviewing time entries, applying billing guidelines, and issuing finalized statements on schedule.</li><li>Examine billing drafts carefully to correct errors, confirm completeness, and ensure charges align with client-specific terms and engagement requirements.</li><li>Submit invoices through electronic billing platforms when required and monitor portal activity to resolve rejections or submission issues promptly.</li><li>Track outstanding receivables, communicate regarding past-due balances, and assist with collection efforts to improve payment timeliness.</li><li>Record incoming payments, reconcile client accounts, and research discrepancies to maintain accurate financial data.</li><li>Partner with attorneys and administrative team members to obtain timely time entries, secure billing approval, and process needed revisions or write-downs.</li><li>Maintain orderly billing files, supporting documents, and recurring reports to ensure information is accessible and audit-ready.</li><li>Prepare regular summaries on billing activity and accounts receivable status for firm leadership.</li><li>Support trust account monitoring and related compliance tasks as needed, following established legal accounting practices.</li><li>Respond to client billing questions with professionalism and clarity while helping preserve positive working relationships.</li></ul>This Legal Billing Specialist role is paying between $70,000 and $80,000 annually depending on experience. If interested in this Legal Billing Specialist position, apply today!
2026-04-24T00:00:00Z

Legal Billing Specialist

Montclair, NJ
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
A busy firm in the Montclair area is seeking a Legal Billing Specialist to join their growing company. This Legal Billing Specialist will get the chance to join an expanding team that offers work schedule flexibility, career advancement, and the ability to work with some of hte best attorneys in the state. This Legal Billing Specialist plays an important role in preparing accurate invoices, maintaining billing records, and coordinating with attorneys, administrative staff, and accounting professionals to keep billing activities on track. The ideal Legal Billing Specialist will have proficiency in 3E, Aderant, or any relevant system, and have the ability to manage multiple priorities in a deadline-driven environment. Legal Billing Specialist Responsibilities:• Manage the full billing cycle for assigned attorneys, including invoice preparation, billing adjustments, rate review, and resolution of client billing questions.• Partner with attorneys, administrative staff, and firm leadership to ensure billing matters are handled accurately and efficiently.• Coordinate with the accounting team to help meet monthly and year-end billing targets and support timely revenue processing.• Process electronic billing submissions and address issues related to outside counsel guidelines and invoice delivery platforms.• Update billing rates within the system, establish rate structures, and maintain accurate pricing information for client matters.• Create and maintain client and matter records in Elite 3E and relevant e-billing platforms, ensuring data remains current and complete.• Generate recurring and ad hoc billing reports to support operational tracking and management review.• Assist with collection-related follow-up through electronic billing correspondence and outreach when needed.• Work closely with accounting on cash application questions, duplicate payment review, and the handling of funds retained in trust.• Document billing-related communications and activity in iManage for accurate recordkeeping and reference. This Legal Billing Specialist position is paying between $75,000 and $95,000 annually depending on experience. If interested in this Legal Billing Specialist role, apply today!
2026-05-01T00:00:00Z

Accounting Specialist

East Hanover, NJ
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Accounting Specialist (AR/AP & General Accounting)We are seeking a detail-oriented Accounting Specialist to support accounts receivable, accounts payable, and general accounting functions in a fast-paced environment. This role ensures accurate financial records, timely payment processing, and efficient support of internal teams.Responsibilities:• Manage AR activities, including tracking receivables, posting payments (checks/ACH), and following up on outstanding balances• Handle AP processes such as payment requests, vendor maintenance, and check reconciliation• Research and resolve billing, payment, and account discrepancies• Maintain accurate financial records and supporting documentation• Prepare journal entries and perform account reconciliations• Assist with month-end close and year-end reporting (including 1099s)• Track and record client-related costs and expenses• Collaborate with internal teams on payment status, retainers, and account inquiries
2026-05-14T00:00:00Z

Accounting Specialist

Bloomfield, NJ
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an Accounting Specialist to join a fully onsite team in New Jersey. This contract opportunity with permanent potential is ideal for someone who brings a strong background in both accounts receivable and accounts payable and takes pride in accurate, detail-driven work. The person in this role will support day-to-day accounting operations, partner with internal teams to resolve payment and invoice issues, and help maintain reliable financial records in a collaborative environment. Responsibilities: • Apply incoming payments accurately and perform reconciliations for assigned general ledger accounts. • Prepare and issue customer credit adjustments related to product returns, billing corrections, and pricing updates. • Investigate invoice discrepancies, respond to customer account inquiries, and work toward timely resolution of disputes. • Process credit card transactions for customers who submit payment prior to order fulfillment. • Track and communicate accounts receivable activity and outstanding balances to management. • Review, code, and enter vendor invoices and credit card expenses with a high level of accuracy. • Support accounts payable operations, including data entry, weekly payment processing, and settlement activity with international affiliate partners. • Maintain petty cash records and assist with routine cash reporting and related documentation.
2026-05-18T00:00:00Z

Accounting Specialist

Parsippany, NJ
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are seeking a detail-oriented and motivated Accounting Specialist to support the day-to-day financial operations of a growing organization. This role will be responsible for handling a variety of accounting functions, ensuring accuracy in financial reporting, and supporting the month-end close process. Responsibilities:• Process accounts payable and accounts receivable, including invoicing, payment application, and vendor management• Prepare and post journal entries and assist with general ledger maintenance• Perform account reconciliations and resolve discrepancies in a timely manner• Support month-end and year-end close processes, including financial reporting preparation• Maintain accurate and organized financial records and documentation• Assist with expense tracking, budgeting support, and variance analysis• Communicate with vendors and internal teams to address billing or payment issues• Ensure compliance with company policies and accounting standards• Assist with audits and provide supporting documentation as needed• Identify opportunities to improve processes and increase efficiency
2026-05-14T00:00:00Z

Accounting Specialist

Colts Neck, NJ
onsite
Temporary / Contract
28 - 33 USD / Hourly
We are looking for an Accounting Specialist to support core financial activities for a long-term contract opportunity in Monmouth County, New Jersey. This position will manage day-to-day accounting work across payables, receivables, billing, and account maintenance while ensuring accurate records in QuickBooks Desktop. The ideal candidate is organized, detail-focused, and comfortable handling multiple accounting priorities in a fast-paced environment. Responsibilities:• Process vendor invoices, verify payment details, and maintain timely accounts payable activity.• Prepare customer invoices, post incoming payments, and monitor outstanding balances to support accounts receivable operations.• Perform regular account reconciliations to confirm accuracy across ledgers, bank records, and transaction histories.• Maintain financial records in QuickBooks Desktop and ensure entries are complete, accurate, and properly documented.• Support general accounting tasks such as journal entries, record adjustments, and month-end financial upkeep.• Coordinate billing activities, resolve discrepancies, and follow up on payment-related questions from internal and external contacts.• Review accounting data for inconsistencies and take corrective action to preserve clean and reliable financial information.
2026-05-19T00:00:00Z

Legal Operations Manager – Paralegal

Uniondale, NY
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for an experienced Intake Director to oversee a busy intake function for a plaintiff-side practice in New York. This role focuses on strengthening team performance, improving the prospective client experience, and increasing the effectiveness of case intake processes. The ideal candidate brings strong leadership skills, sound judgment in evaluating new matters, and the ability to guide a remote team in a fast-moving legal environment. Responsibilities:• Direct the day-to-day work of a remote intake team managing a large volume of new inquiries and consultation requests.• Ensure prospective clients receive timely, compassionate, and clear communication across all intake channels.• Assess potential personal injury and medical malpractice matters to determine viability and alignment with firm criteria.• Analyze intake results by reviewing conversion trends, responsiveness, follow-up activity, and signed retainer outcomes.• Establish clear performance expectations, accountability measures, and streamlined workflows to improve departmental efficiency.• Coach and develop team members on consultative conversations, objection response techniques, and client-centered communication.• Prepare and share recurring reports on key intake indicators, including lead quality, retention progress, and call-handling effectiveness.• Partner with attorneys to arrange consultations and route suitable matters for prompt review and assignment.
2026-05-21T00:00:00Z