<p>We are looking for a Cloud Developer to join a Contract engagement. This role is focused on building and enhancing Salesforce Revenue Cloud Advanced solutions, with an emphasis on product setup, pricing design, quoting workflows, and contract-related functionality. The ideal candidate brings deep configuration experience, strong deployment knowledge across environments, and the ability to partner with cross-functional teams to deliver reliable, scalable business solutions.</p><p><br></p><p>Responsibilities:</p><p>• Build and configure Salesforce Revenue Cloud Advanced solutions to support complex commercial and operational needs.</p><p>• Create and manage product catalogs, product structures, and configuration frameworks that enable accurate solution design.</p><p>• Develop constraint models, business rules, and validation logic within the Advanced Product Configurator to guide compliant product selection.</p><p>• Set up pricing capabilities using procedures, matrices, discovery tools, expression logic, and tailored pricing functionality.</p><p>• Support end-to-end quote and contract processes, including amendments, renewals, and related lifecycle activities.</p><p>• Move Revenue Cloud metadata, configuration elements, and custom components through development, testing, and production environments.</p><p>• Investigate deployment challenges, resolve release-related issues, and contribute to smooth implementation cycles.</p><p>• Work closely with stakeholders, functional specialists, and technical teams to translate requirements into scalable cloud solutions.</p>
We are looking for a Software Developer to join a financial services team on a contract-to-permanent basis. This role focuses on building production-ready software and AI-enabled solutions that connect applications, data sources, and intelligent workflows. The ideal candidate brings strong Python expertise along with experience delivering scalable systems that support real business operations in a cloud-connected environment.<br><br>Responsibilities:<br>• Design, develop, and maintain robust software applications using Python and related technologies for enterprise use cases.<br>• Build and connect AI-driven solutions that integrate with databases, business platforms, and external services.<br>• Create and refine production-grade workflows involving large language models, orchestration pipelines, and agent-based processes.<br>• Implement solutions using modern AI development frameworks such as LangChain, AutoGen, or Semantic Kernel.<br>• Collaborate with cross-functional teams to deploy intelligent applications into live environments with reliability, security, and performance in mind.<br>• Develop cloud-integrated features and services, with preference for experience supporting Azure-based AI capabilities.<br>• Contribute to application enhancements across existing development stacks, including .NET, C#, ASP.NET, JavaScript, and the .NET Framework where needed.
<p>We are looking for a Digital Project Manager to lead a diverse portfolio of digital initiatives for pharmaceutical and medical education clients in New Jersey. This Long-term Contract position offers the opportunity to oversee mobile, multimedia, content-driven, and event-related interactive projects while partnering with cross-functional teams to keep work on track. The ideal candidate brings strong project leadership, comfort working in regulated industries, and the ability to manage timelines, priorities, and stakeholder expectations in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Direct end-to-end planning and execution for digital programs, ensuring scope, schedules, and deliverables remain aligned with client goals.</p><p>• Coordinate cross-functional contributors across content, backend development, and cloud-based project components to support successful project delivery.</p><p>• Manage project workflows in Jira and maintain clear visibility into progress, risks, dependencies, and upcoming milestones.</p><p>• Oversee digital initiatives tied to live events and interactive experiences, with occasional travel to support meetings or industry events one to two times per month.</p><p>• Partner with pharmaceutical or medical education stakeholders to translate business needs into organized project plans and actionable next steps.</p><p>• Guide the production of mobile and multimedia assets, ensuring quality standards, timing, and compliance expectations are met.</p><p>• Support content-related initiatives involving CMS and CRM-connected processes to help teams deliver effective campaigns and audience engagement.</p><p>• Contribute to specialized interactive event projects and learn platform-specific approaches, including Veeva-related work where applicable.</p><p><br></p><p>02720-0013450340</p><p><br></p>
<p>We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.</p><p>• Develop client-side scripting and custom components to improve user experience, automation, and system functionality.</p><p>• Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.</p><p>• Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.</p><p>• Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.</p><p>• Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.</p><p>• Support Salesforce development activities, including customization, workflow improvements, and feature optimization.</p><p>• Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.</p>
We are looking for a Senior IT Consultant to join our team, supporting clients with technology-focused audit and advisory engagements. This role is ideal for someone who is detail oriented and can assess technology risk, strengthen control environments, and deliver practical recommendations that support business value. The position offers the opportunity to work across evolving areas such as cybersecurity, cloud platforms, data governance, enterprise applications, and emerging automation tools while partnering with stakeholders at multiple levels.<br><br>Responsibilities:<br>• Lead technology audit and advisory engagements by assessing IT risks, reviewing control design and effectiveness, and delivering clear conclusions for clients.<br>• Develop thorough audit documentation, including process narratives, flowcharts, testing approaches, control evaluations, and final reports that support actionable recommendations.<br>• Evaluate compliance with Sarbanes-Oxley requirements and other applicable control standards, with particular attention to technology-dependent processes and supporting evidence.<br>• Analyze environments involving cybersecurity, cloud solutions, privacy, disaster recovery, data governance, systems development, and major enterprise platforms to identify control gaps and improvement opportunities.<br>• Use data analysis, automation, and emerging technologies to improve audit execution, increase insight, and enhance the efficiency of testing procedures.<br>• Communicate complex technology issues, audit observations, and risk implications to client teams and executive stakeholders in a clear and business-focused manner.<br>• Mentor entry-level team members through review, coaching, and day-to-day guidance while helping coordinate work across engagement teams.<br>• Build strong client relationships by understanding business objectives, organizing findings effectively, and presenting practical recommendations that align with operational needs.
<p>We are looking for a Field Service Sales Manager to strengthen our aftermarket service business in Bethlehem, Pennsylvania. This role focuses on building trusted customer relationships, uncovering service growth opportunities, and recommending solutions that improve equipment performance, uptime, and lifecycle value. The ideal candidate brings a consultative sales approach, commercial insight, and the ability to connect technical service offerings with customer operational goals.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Create and carry out a territory sales strategy that increases revenue from field service and aftermarket offerings.</p><p>• Engage manufacturers and industrial customers to identify needs related to maintenance programs, repair work, emergency support, spare parts, retrofits, and modernization services.</p><p>• Develop productive relationships with plant leadership, maintenance teams, engineering contacts, and procurement stakeholders.</p><p>• Visit customer facilities to assess equipment conditions and propose service solutions that improve reliability and reduce unplanned downtime.</p><p>• Produce service proposals, pricing packages, and contract documents, then lead commercial discussions to secure agreements.</p><p>• Work closely with operations, engineering, and project teams to support smooth delivery and strong customer outcomes after the sale.</p><p>• Maintain accurate pipeline activity, sales forecasts, and account updates within CRM and related sales systems.</p><p>• Track customer satisfaction levels and identify follow-on opportunities that expand long-term service partnerships.</p><p>• Monitor industry activity, competitor positioning, and changing customer priorities to refine sales efforts and market approach.</p><p>• Attend trade events, customer meetings, and industry gatherings to promote service capabilities and strengthen business development efforts.</p>
We are looking for a Web Developer to support and enhance a modern eCommerce environment in Easton, Pennsylvania. This position focuses on building scalable web solutions across commerce platforms and storefront experiences, with an emphasis on performance, stability, and code quality. The ideal candidate will contribute to both backend and frontend development while partnering with teammates to deliver reliable digital experiences.<br><br>Responsibilities:<br>• Create and support headless Adobe Commerce solutions that connect through GraphQL and platform APIs.<br>• Develop custom backend functionality, modules, and service integrations within Magento and Adobe Commerce environments.<br>• Build and enhance storefront features using React.js and Next.js in a headless commerce architecture.<br>• Partner with frontend developers and cross-functional teammates to deliver cohesive, high-quality web experiences.<br>• Improve site speed and platform efficiency by refining caching, indexing, and query performance.<br>• Develop and maintain connections with external platforms such as payment providers, loyalty tools, and other third-party services.<br>• Investigate and resolve live production issues to strengthen uptime, reliability, and overall application performance.<br>• Produce organized, maintainable, and well-documented code that supports testing and long-term scalability.<br>• Configure and tailor checkout experiences, including customization of Hyvä Checkout functionality.
<p>Robert Half Financial Services are currently recruiting for a Client Relationship Associate role, at a growing Registered Investment Advisor based in midtown Manhattan New York. Our client requires 3+ years’ Client Services or Relationship Management experience within investment advisory, wealth management or private banking. The role is hybrid remote and requires 3 days per week in the midtown office.</p><p> </p><p><u>Responsibilities:</u></p><ul><li>Assists the firm’s Wealth Advisors in servicing the needs of clients, often serving as the first point of communication</li><li>Continually develop and strengthen relationships with clients</li><li>Provide timely and accurate responses to operational and administrative client inquiries</li><li>Accurately and completely prepare and facilitate all account paperwork required in establishing and maintaining client accounts</li><li>Manage all communication between clients and the firm’s custodians</li><li>Prepare for and complete special projects throughout the year</li><li>Consistently identify opportunities the company to improve its client service and/or operations capabilities</li></ul>
<p><strong>Senior Software Engineer</strong></p><p><strong>Job Type:</strong> Long Term Contract</p><p><strong>Location: </strong>New York, NY </p><p><strong>Position Overview</strong></p><p>We are seeking a <strong>Senior Software Engineer</strong> to join a collaborative engineering team focused on building high-performance, scalable, and reliable backend systems in a large enterprise environment. This role will contribute to architecture decisions, drive engineering best practices, mentor team members, and help deliver robust services that support critical business operations.</p><p>The ideal candidate brings deep expertise in Java-based backend development, cloud-native technologies, distributed systems, and modern software engineering practices.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain scalable, high-availability backend applications and services.</li><li>Collaborate with engineering teams to build stable, secure, and performant enterprise solutions.</li><li>Lead technical architecture discussions, planning sessions, and design reviews.</li><li>Author and provide feedback on technical proposals, system designs, and root cause analyses.</li><li>Establish and promote engineering standards, best practices, and quality initiatives.</li><li>Participate in an on-call rotation and provide support during production incidents.</li><li>Troubleshoot complex technical issues and drive resolution efforts.</li><li>Mentor and support engineers through technical guidance and knowledge sharing.</li><li>Contribute to continuous improvement of development, deployment, and operational processes.</li></ul><p><br></p>
<p>We are seeking a <strong>Senior Salesforce Engineer</strong> to serve as the primary Salesforce resource for one or more business departments. In this role, you'll partner closely with stakeholders to understand business processes, translate requirements into scalable Salesforce solutions, and provide both hands-on administration and development support.</p><p>Acting as an internal Salesforce consultant, you'll become a trusted advisor to the teams you support, helping optimize workflows through configuration, automation, integrations, and strategic platform enhancements. You'll maintain a Salesforce roadmap for each department while collaborating with leadership to ensure projects are aligned with business priorities.</p><p><br></p><p><strong><em>Responsibilities</em></strong></p><p><br></p><p><strong>Salesforce Administration</strong></p><ul><li>Manage users, profiles, permission sets, roles, and security.</li><li>Design, build, and maintain complex Salesforce Flows, including screen, record-triggered, scheduled, autolaunched, and subflows.</li><li>Configure custom objects, fields, page layouts, record types, validation rules, and automation.</li><li>Maintain data quality, integrity, and deduplication efforts.</li><li>Manage releases, sandbox environments, deployments, reports, and dashboards.</li></ul><p><strong>Development & Integration</strong></p><ul><li>Develop and maintain Apex classes, triggers, and basic asynchronous processes where declarative solutions aren't sufficient.</li><li>Make minor Lightning Web Component (LWC) enhancements and collaborate with developers on larger customizations.</li><li>Design and support integrations with third-party business systems.</li><li>Evaluate when to use Flow versus Apex to deliver scalable, maintainable solutions.</li><li>Translate business requirements into effective technical designs.</li></ul><p><strong>Strategy & Collaboration</strong></p><ul><li>Serve as the embedded Salesforce advisor for supported departments.</li><li>Build relationships with stakeholders to identify opportunities for process improvement and automation.</li><li>Maintain departmental Salesforce roadmaps and recommend configuration, customization, or third-party solutions.</li><li>Document architecture decisions and support long-term platform governance.</li></ul><p><br></p>
<p>A growing home services organization is seeking an <strong>Office Administrator / Sales Support Professional</strong> to join its team. This role is ideal for someone who enjoys customer interaction, thrives in a fast-paced environment, and is interested in building a career that can evolve into an outside sales position with significant earning potential.</p><p>What You'll Do</p><ul><li>Answer and direct incoming calls</li><li>Serve as the first point of contact for customers</li><li>Qualify and assign incoming service and sales leads</li><li>Perform follow-up and quality assurance calls</li><li>Coordinate schedules and maintain customer records</li><li>Support the sales team with lead tracking and customer communication</li><li>Assist with proposals, reporting, and general office administration</li><li>Deliver an exceptional customer experience from first contact through project completion</li></ul><p>What We're Looking For</p><ul><li>Administrative, customer service, office support, or inside sales experience</li><li>Strong communication and relationship-building skills</li><li>Professional phone presence</li><li>Highly organized with strong attention to detail</li><li>Comfortable multitasking in a fast-paced environment</li><li>Proficiency with Microsoft Office and CRM systems</li></ul><p>Growth Opportunity</p><p>This position is designed as a career path into a sales role. As you develop industry knowledge and gain experience, you'll have the opportunity to transition into a consultative sales position meeting with qualified customers and helping them identify the right solutions for their needs.</p><p><br></p><p>This is an outstanding opportunity for someone who wants to start in a key administrative position and grow into a rewarding sales career with a successful, employee-focused organization.</p><p><br></p>
We are looking for a Revenue Manager to join a database development organization in New York, New York on a Contract basis. This role will oversee billing operations, revenue accounting, and receivables activity while helping ensure accurate financial reporting and compliance with ASC 606 standards. The ideal candidate will bring strong experience in SaaS revenue processes, contract review, and reconciliation work, along with a sharp eye for detail and process improvement.<br><br>Responsibilities:<br>• Direct the end-to-end billing workflow by examining customer agreements, preparing invoice activity, and following unbilled items through to payment completion.<br>• Review accounts receivable aging, monitor collection risk, track daily incoming cash, and post customer payments accurately against open invoices.<br>• Perform monthly revenue recognition reconciliations and record journal entries related to deferred revenue in alignment with ASC 606 requirements.<br>• Validate revenue-sharing calculations, prepare partner billing reports, and work with internal stakeholders to address pending renewals and outstanding items.<br>• Reconcile Salesforce opportunity data with revenue schedules to confirm transactions are recorded appropriately before closeout.<br>• Complete general ledger and trial balance reconciliations and maintain organized support schedules for accurate billing classification.<br>• Use AI-enabled tools and automation opportunities to strengthen reporting efficiency, improve analysis, and increase data accuracy.<br>• Identify and resolve billing discrepancies, duplicate charges, input errors, and setup issues that could affect reporting quality.<br>• Contribute to monthly close activities, assist with audit preparation, and support special finance initiatives as needed.
<p>We are looking for an Applications Architect to join a Contract assignment. In this role, you will help establish modern source control and DevOps environments while guiding application migration efforts for a complex enterprise setting. The position requires close partnership with engineering, infrastructure, and delivery teams to create scalable configurations, support migration planning, and ensure successful platform readiness.</p><p><br></p><p>Responsibilities:</p><p>• Architect and configure new GitHub and Azure DevOps environments to support application delivery needs in a newly established operating landscape.</p><p>• Review current repositories, access controls, branching models, and pipeline relationships to determine what must be rebuilt, transferred, or integrated.</p><p>• Design the future-state source control framework, including repository organization, permission structures, branch strategies, and key platform connections.</p><p>• Lead migration activities for code, configuration assets, and associated project artifacts into newly created source control and DevOps instances.</p><p>• Partner with product owners, platform engineers, infrastructure teams, and project stakeholders to align timelines, resolve dependencies, and drive readiness activities.</p><p>• Produce clear technical documentation such as migration plans, execution procedures, validation steps, and cutover guidance for deployment teams.</p><p>• Oversee testing and post-migration verification to confirm repositories, integrations, user access, and platform capabilities perform as intended.</p><p>• Identify delivery risks, escalation items, and technical blockers early, and recommend practical solutions to keep migration work on track.</p>
<p>We are looking for an Applications Architect to join a Contract engagement based. In this role, you will help establish a new Aspera environment and guide the movement of critical file transfer capabilities into a newly separated technology landscape. This position is ideal for a hands-on architect who can balance technical design, migration planning, and cross-functional coordination while ensuring reliable data transfer operations.</p><p><br></p><p>Responsibilities:</p><p>• Architect and implement a new Aspera platform that aligns with the client’s target application and infrastructure environment.</p><p>• Review current file transfer processes, access controls, endpoint connectivity, storage relationships, and configuration artifacts to determine what must be rebuilt or transitioned.</p><p>• Design the future-state Aspera setup, including workflow structure, permission models, system dependencies, and integration points with connected platforms.</p><p>• Create and execute plans to migrate or reconstruct legacy transfer configurations, representative data movement activities, and supporting technical documentation.</p><p>• Partner with product stakeholders, project coordination teams, infrastructure resources, and platform engineers to track dependencies, resolve issues, and maintain delivery readiness.</p><p>• Produce detailed implementation materials such as migration procedures, operational runbooks, validation steps, cutover plans, and support handoff documents.</p><p>• Oversee testing and readiness activities to verify connectivity, access, transfer performance, and overall platform functionality before go-live.</p>
We are looking for a Senior Software Engineer to join a Long-term Contract opportunity in Woodbridge, New Jersey. In this role, you will build and enhance scalable digital applications across user interface, server-side services, cloud infrastructure, and system integrations. You will work closely with technical and business partners to deliver secure, reliable solutions that support high-impact business initiatives.<br><br>Responsibilities:<br>• Create, test, and release full-stack applications using React, AWS services, and modern programming languages to support business-critical platforms.<br>• Turn functional needs and business goals into scalable technical designs that balance performance, usability, and maintainability.<br>• Influence application architecture by recommending improvements that strengthen stability, extensibility, and operational efficiency.<br>• Develop and optimize cloud-based solutions using services such as AWS Lambda, DynamoDB, and Redshift while maintaining strong availability and cost awareness.<br>• Build and support APIs and integration layers, including GraphQL and WSO2-based services, to enable dependable communication across systems.<br>• Write automation scripts and shared utilities in TypeScript, JavaScript, and Python to streamline recurring tasks and improve platform reliability.<br>• Design efficient database queries and data structures that preserve accuracy, support reporting needs, and improve application responsiveness.<br>• Collaborate with engineering leaders, QA professionals, and business stakeholders to deliver high-quality software and clear technical outcomes.<br>• Provide technical guidance to team members, promote sound engineering practices, and explain complex concepts in a way that supports informed decision-making.
<p>We are looking for an Applications Architect to join a contract engagement. This role will help establish and optimize enterprise application support platforms, with a focus on artifact repository and code quality tooling in a newly built environment. The ideal candidate combines architectural insight with hands-on configuration experience and can partner effectively with technical and delivery teams to ensure a smooth implementation.</p><p><br></p><p>Responsibilities:</p><p>• Architect and implement new Sonatype Nexus and SonarQube environments to support application delivery needs.</p><p>• Review current repository layouts, scanning configurations, permissions, and related legacy setup to determine migration requirements.</p><p>• Create a future-state design for repository organization, project structures, user access, integrations, and platform configuration.</p><p>• Guide the transfer or rebuild of artifacts, quality profiles, rules, scan settings, and supporting technical assets into the new platforms.</p><p>• Work closely with product owners, infrastructure teams, CI/CD stakeholders, and project coordination groups to align timelines and resolve dependencies.</p><p>• Produce implementation guides, migration runbooks, validation steps, and handoff documentation for ongoing platform support.</p><p>• Facilitate testing and readiness activities to verify integrations, access controls, scanning behavior, and repository functionality.</p><p>• Identify execution risks, blockers, and decision points early and recommend practical solutions to keep delivery on track.</p>
We are looking for a Systems Engineer to support manufacturing technology and end-user computing in a pharmaceutical environment in Bridgewater, New Jersey. This Long-term Contract position focuses on maintaining reliable shop-floor systems, strengthening desktop support services, and helping teams adopt compliant, efficient IT solutions. The role works closely with cross-functional partners to improve operational performance, support serialization and traceability initiatives, and keep critical systems running smoothly.<br><br>Responsibilities:<br>• Support manufacturing IT applications and workstation environments used in daily shop-floor operations, ensuring dependable system performance and timely issue resolution.<br>• Provide hands-on desktop support by installing, configuring, troubleshooting, and repairing hardware, software, and peripheral devices with minimal disruption to production activities.<br>• Help manage serialization and track-and-trace solutions by supporting compliance with global standards such as GS1 and applicable pharmaceutical supply chain regulations.<br>• Assist with the integration of serialization platforms and plant systems with enterprise applications, manufacturing systems, barcode tools, and scanning technologies.<br>• Contribute to data exchange and connectivity efforts across platforms using established integration methods such as EDI, AS2, and related interface technologies.<br>• Develop reports, queries, dashboards, and analytics to improve visibility into serialization, operational, and system performance data.<br>• Apply automation and monitoring tools to enhance manufacturing efficiency, support predictive maintenance efforts, and strengthen process oversight.<br>• Create user guidance materials and deliver training to employees so they can effectively use supported systems and follow established IT practices.<br>• Partner with business and technical stakeholders to identify improvement opportunities, document support needs, and implement practical technology enhancements.
We are looking for a Cloud Engineer to support cloud infrastructure initiatives within a Financial Services environment in Woodbridge, New Jersey. This Long-term Contract position focuses on building scalable, reliable AWS-based solutions while improving automation and operational efficiency. The ideal candidate will bring strong experience with infrastructure as code and cloud engineering best practices to help maintain secure, high-performing platforms.<br><br>Responsibilities:<br>• Design, build, and maintain cloud infrastructure solutions across AWS to support application performance, availability, and resilience.<br>• Create and manage automated provisioning workflows using infrastructure as code tools to deliver consistent and repeatable deployments.<br>• Develop and enhance Ansible-based automation for configuration management, environment setup, and operational tasks.<br>• Implement and optimize Amazon EC2 environments and auto scaling configurations to align capacity with business demand.<br>• Monitor cloud resources, identify opportunities for performance improvement, and recommend enhancements to reliability and cost efficiency.<br>• Collaborate with engineering and support teams to troubleshoot infrastructure issues and resolve cloud-related incidents in a timely manner.<br>• Apply cloud security and operational best practices to maintain stable, compliant, and well-governed AWS environments.
We are looking for a skilled Cloud Engineering Specialist to support secure and reliable cloud services for a university environment in Union, New Jersey. This Long-term Contract position focuses on strengthening Microsoft 365 and related identity platforms while helping maintain resilient, scalable, and high-performing systems. The role is well suited for a hands-on cloud specialist who can balance technical problem-solving, automation, and cross-functional collaboration in a dynamic academic setting.<br><br>Responsibilities:<br>• Oversee daily administration and support of the Microsoft 365 environment to ensure dependable service delivery and strong platform performance.<br>• Manage and enhance cloud and identity solutions across Azure, Active Directory, Exchange Online, SharePoint, and Okta-connected services.<br>• Develop and maintain automation scripts, including PowerShell-based tasks, to improve efficiency, consistency, and operational control.<br>• Troubleshoot authentication, access, and integration issues involving cloud platforms and federated identity services.<br>• Partner with security, infrastructure, and application teams to strengthen the protection, availability, and scalability of institutional systems.<br>• Produce reports and validate account or access data by reconciling information from connected enterprise platforms such as student-related systems.<br>• Support cloud engineering initiatives by applying sound technical judgment and documenting solutions, configurations, and support processes.