<p>A fast-paced and innovative technology solutions provider is seeking a proactive and technically skilled Help Desk Engineer to join its team. This role is ideal for a detail-oriented IT professional with strong customer service skills and a solid understanding of modern technology systems. The Help Desk Engineer will play a key role in supporting daily technical operations, contributing to project implementations, and ensuring timely resolution of service requests in alignment with SLAs.</p><p><br></p><p><br></p>
We are looking for an experienced Network Engineer to join our team on a long-term contract basis in Brooklyn, New York. In this role, you will design, implement, and support advanced networking solutions, with a particular emphasis on Arista technologies, including switching and wireless systems. If you are passionate about optimizing network infrastructure and ensuring its reliability, we encourage you to apply.<br><br>Responsibilities:<br>• Design, deploy, and manage Arista-based network systems, including spine-leaf architectures.<br>• Configure and operate Arista switches, routers, and wireless access points to ensure seamless connectivity.<br>• Utilize Arista CloudVision for network automation, telemetry, and orchestration.<br>• Diagnose and resolve complex network issues across diverse environments.<br>• Collaborate with cross-functional teams to ensure network reliability and alignment with organizational goals.<br>• Monitor network performance metrics and identify opportunities for optimization.<br>• Document network configurations, topology, and maintenance procedures for future reference.<br>• Participate in an on-call rotation to provide escalation support when necessary.
<p>Job Summary:</p><p><br></p><p>We are seeking a skilled and motivated System Engineer to join our team in New York City. As a System Engineer, you will be responsible for maintaining and optimizing our IT infrastructure, ensuring the smooth operation of our systems, and providing technical support to end-users. The ideal candidate should have 5+ years of experience in system administration, with a strong focus on Azure, Windows, Active Directory, VMware, Barracuda Backups Appliance, SAN Nimble storage, and MFT/SFTP technologies.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>Manage and maintain the company's IT infrastructure, including servers, storage systems, network devices, and related components.</p><p>Monitor and troubleshoot system performance, ensuring high availability and reliability of all systems.</p><p>Configure and administer Azure cloud services, including virtual machines, storage, networking, and security.</p><p>Oversee the Windows server environment, including installation, configuration, and maintenance of servers and services.</p><p>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</p><p>Perform virtualization tasks using VMware, including server provisioning, virtual machine management, and troubleshooting.</p><p>Administer and monitor Barracuda Backups Appliance for data backup and recovery operations.</p><p>Maintain and support SAN Nimble storage systems, ensuring optimal performance and availability.</p><p>Collaborate with cross-functional teams to implement and maintain secure file transfer protocols (MFT) and secure file transfer protocol (SFTP) solutions.</p><p>Perform system upgrades, patches, and security updates in accordance with industry best practices.</p><p>Provide technical support to end-users, resolving issues related to hardware, software, and network connectivity.</p><p>Create and maintain documentation related to system configurations, procedures, and troubleshooting guides.</p><p><br></p><p><br></p><p><br></p>
We are looking for an experienced Systems Engineer to join our team in Springfield, New Jersey. In this role, you will design, implement, and support advanced Supervisory Control and Data Acquisition (SCADA) systems, contributing to the development of system standards and specifications. You will collaborate with various teams to enhance system functionality, provide technical expertise, and ensure seamless operations.<br><br>Responsibilities:<br>• Design and develop SCADA systems, ensuring functionality aligns with system standards and specifications.<br>• Generate and review Engineering Change Requests (ECRs) to evaluate technical and economic benefits.<br>• Provide technical support to marketing and sales teams for quotations and other activities.<br>• Deliver customer training sessions both onsite and in the field.<br>• Act as a technical liaison to address customer issues and perform field services when required.<br>• Conduct engineering studies to address system challenges and new requirements.<br>• Assist System Test technicians with technical project-related issues.<br>• Create detailed documentation, including parts lists, system layouts, and interconnection drawings.<br>• Develop and program RTUs, gateways, and databases for system integration.<br>• Travel as necessary to support customer needs and project requirements.
We are looking for a skilled Systems Engineer to join our team in Jersey City, New Jersey. The ideal candidate will oversee the administration and optimization of enterprise IT systems, ensuring seamless operation across physical servers, storage solutions, virtualization platforms, and cloud environments. This role requires a proactive approach to system management, security, and compliance, as well as the ability to contribute to strategic IT initiatives and projects.<br><br>Responsibilities:<br>• Manage and maintain physical servers, including Dell and Nutanix hardware, ensuring optimal performance and reliability.<br>• Administer enterprise storage solutions such as Dell PowerScale and Pure Storage to support organizational data needs.<br>• Oversee hyperconverged infrastructure platforms, including Dell vxRail and Nutanix, to streamline operations.<br>• Implement and manage virtualization technologies like VMware ESXi, Nutanix, and Microsoft Hyper-V.<br>• Configure and secure networking equipment, including Fortinet and SonicWall firewalls, switches, and wireless systems.<br>• Monitor and manage endpoint security tools like SentinelOne and CrowdStrike to protect organizational assets.<br>• Develop and maintain backup and disaster recovery solutions using platforms such as Rubrik, Cohesity, and Druva.<br>• Administer Windows Server environments, including failover clustering, and manage Linux systems such as Ubuntu and Debian.<br>• Manage cloud infrastructure on Azure and ensure integration with on-premises systems.<br>• Handle Microsoft 365 tools, including Exchange Online, Teams, SharePoint, and EntraID, to support productivity and collaboration.
Our client is looking for a Senior Systems Engineer at their location. The role involves designing, implementing, and managing core IT infrastructure with a focus on VMware technologies. You will play a crucial role in ensuring stability, scalability, and security for our systems. <br> Responsibilities: <br> An industry-leading organization in the food sector is seeking an experienced Senior Systems Engineer to design, implement, and manage core IT infrastructure with an emphasis on VMware technologies. This role is pivotal in ensuring a stable, scalable, and secure environment. <br> Key Responsibilities <br> Infrastructure Management: Design, deploy, and maintain enterprise servers, storage, and networking solutions. Monitor performance, troubleshoot issues, and lead upgrade and migration initiatives. VMware Administration: Oversee VMware vSphere, ESXi, and vCenter to maximize performance and cost-efficiency, including managing virtual machine provisioning, snapshots, and backups. Automation & Security: Develop automation scripts using PowerShell, PowerCLI, and Python. Enforce security best practices and compliance standards. Collaboration & Leadership: Work with cross-functional teams, mentor junior engineers, and document infrastructure processes.
<p>Our client is seeking a skilled <strong>Senior Network Engineer</strong> to lead its IT network team. This role involves designing, implementing, and managing network infrastructure to enhance <strong>connectivity, performance, and security</strong>. As a team lead, you will provide <strong>technical expertise, mentorship, and project leadership</strong> while ensuring network reliability and efficiency.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><ul><li><strong>Network Infrastructure</strong> – Design, deploy, and troubleshoot <strong>LAN/WAN</strong> networks, including <strong>Cisco routers, switches (Catalyst, Nexus, ISR), and SD-WAN solutions</strong>.</li><li><strong>Wireless Networks</strong> – Implement and maintain <strong>Wireless LAN Controllers (WLC)</strong> and <strong>Access Points (APs)</strong>, including site surveys and troubleshooting.</li><li><strong>Cloud Technologies</strong> – Configure and manage <strong>Azure infrastructure</strong> to support cloud-based networking solutions.</li><li><strong>Security</strong> – Deploy and manage <strong>firewalls (Palo Alto, Cisco ASA), VPNs</strong>, and conduct vulnerability assessments to enhance network security.</li><li><strong>Protocol Management</strong> – Optimize and troubleshoot <strong>routing protocols (BGP, OSPF, EIGRP), VLANs, HSRP, and spanning tree</strong>.</li><li><strong>Automation & Monitoring</strong> – Utilize <strong>Python, Ansible</strong>, and tools like <strong>SolarWinds, PRTG</strong> for network automation and performance monitoring.</li><li><strong>Project & Incident Management</strong> – Lead <strong>network infrastructure projects</strong>, upgrades, and migrations. Manage support tickets using <strong>Jira</strong>.</li><li><strong>Leadership & Collaboration</strong> – Mentor network engineers, assign tasks, set priorities, and ensure deadlines are met. Align network systems with business objectives.</li></ul><p><br></p>
<p>Reporting to the <strong>PeopleSoft Lead</strong>, the <strong>Finance & General Ledger Lead</strong> will provide high-level support for the <strong>PeopleSoft Finance and General Ledger modules</strong>, including system maintenance, issue resolution, and functional improvements. This position supports users across <strong>multiple international regions</strong>, including North America and Europe, and works closely with <strong>offshore Application Managed Support (AMS)</strong> teams who handle routine queries and escalate more complex issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and maintain the General Ledger (GL), ensuring system integrity and identifying issues</li><li>Collaborate with Finance stakeholders to troubleshoot issues, escalating to or coordinating with offshore AMS teams as needed</li><li>Partner with other process leads to manage <strong>VAT updates</strong> and cross-module changes</li><li>Assist in <strong>data preparation and transition efforts</strong> related to future SAP implementation</li><li>Support testing activities for PeopleSoft and SAP systems as needed</li><li>Troubleshoot both development and production-related application issues</li><li>Perform high-level month-end and year-end validations to ensure GL batch processing success</li><li>Build strong relationships with business users and support their reporting, audit, or system change needs</li><li>Document meeting outcomes and action items based on stakeholder discussions</li><li>Prioritize and manage service requests and change orders</li><li>Provide guidance to users on completing specific operational tasks</li><li>Foster collaboration across <strong>regional and global PeopleSoft teams</strong>, as well as with internal IT and business units</li></ul><p><br></p>
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
We are seeking a talented and experienced Network Engineer with 5+ years of hands-on experience in managing and maintaining complex network infrastructure. As a Network Engineer, you will be responsible for designing, implementing, and supporting our network systems while ensuring high availability, performance, and security. The ideal candidate will have a strong background in Palo Alto, Cisco ASA Firepower, AnyConnect VPN, along with expertise in routers/switches, VoIP, IPD/IDS, and Solar Winds SEM. CCNA certification is required for this position. <br> <br> <br> Responsibilities: <br> Design, deploy, configure, and maintain network infrastructure components, including routers, switches, firewalls, and VPN concentrators. Collaborate with cross-functional teams to develop network solutions that meet business requirements and ensure seamless connectivity. Monitor network performance, troubleshoot issues, and implement necessary corrective actions to minimize downtime and optimize network performance. Implement and manage Palo Alto and Cisco ASA Firepower security appliances to safeguard the network against potential threats and vulnerabilities. Configure and maintain VoIP systems, ensuring voice quality and reliability across the organization. Administer VPN services, including site-to-site and remote access VPN connections. Deploy and manage IPD/IDS solutions to detect and mitigate network intrusions. Monitor and analyze network traffic using Solar Winds SEM (Security Event Manager) to identify security incidents and implement appropriate countermeasures. Collaborate with vendors and service providers to ensure timely resolution of network-related issues and maintain effective relationships. Stay up to date with industry trends and emerging technologies to recommend network enhancements and implement best practices.
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are looking for an experienced IT Service Desk Administrator to join our team in New York, New York. In this Contract-to-Permanent role, you will provide technical support and troubleshooting for end-users, ensuring smooth operation of IT systems and devices. This position requires a strong background in desktop support, network troubleshooting, and a variety of IT tools and platforms.<br><br>Responsibilities:<br>• Provide comprehensive technical support for hardware, software, and network-related issues.<br>• Manage and resolve tickets through the ServiceNow platform, ensuring timely follow-up and resolution.<br>• Troubleshoot and support mobile devices, including Apple and Android systems.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Administer and maintain Active Directory, including user account management.<br>• Support and maintain printers, ensuring functionality and addressing any technical problems.<br>• Assist in the setup, configuration, and maintenance of Microsoft products and applications.<br>• Follow ITIL processes to deliver high-quality service management.<br>• Collaborate with team members to improve IT support processes and end-user satisfaction.
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.<br>• Manage and resolve service desk tickets efficiently using ServiceNow.<br>• Utilize Jamf to oversee and support macOS endpoints effectively.<br>• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.<br>• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.<br>• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.<br>• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.<br>• Document recurring technical problems and propose solutions to enhance system efficiency.
We are looking for an experienced Help Desk Analyst II to join our team on a contract basis in New York, New York. In this role, you will provide comprehensive IT support to ensure smooth operations across multiple floors and a remote location. This position is fully onsite and requires a proactive problem-solver who can manage a variety of technical issues efficiently.<br><br>Responsibilities:<br>• Provide mid-level to senior help desk support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve technical problems, including resetting passwords and configuring systems.<br>• Deliver IT support services across 10 floors and an additional remote location.<br>• Manage service desk tickets promptly and ensure all issues are documented and resolved.<br>• Maintain and update systems, ensuring they remain operational and secure.<br>• Perform basic troubleshooting tasks for both Mac and PC desktop workstations.<br>• Assist with Active Directory management, including user account setup and modifications.<br>• Support the team with Microsoft Windows 10 system configurations and updates.<br>• Identify recurring technical issues and suggest improvements to prevent future occurrences.
<p><strong>Job Overview:</strong></p><p>We are seeking an experienced <strong>IT Manager</strong> to oversee and optimize the IT operations of our organization. The ideal candidate will possess a strong background in Jack Henry technologies, extensive leadership experience in managing IT departments, and the ability to steer dynamic teams through multiple ongoing projects in a fast-paced environment. Additionally, the successful candidate will demonstrate financial acumen related to budget preparation, monitoring, and vendor negotiations.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong> Lead and manage an IT department with diverse teams, fostering collaboration, skill development, and accountability to achieve project milestones and deliverables.</li><li><strong>Jack Henry System Management:</strong> Utilize expertise in Jack Henry financial technology solutions to ensure proper implementation, maintenance, and optimization of systems supporting banking, credit union operations, financial transactions, and business process automation.</li><li><strong>Project Oversight:</strong> Coordinate and prioritize ongoing IT projects, ensuring timely completion while maintaining high standards of quality and performance.</li><li><strong>Budgeting & Financial Management:</strong> Prepare, track, and manage the department’s budget while optimizing costs through effective vendor negotiations.</li><li><strong>Strategy Development:</strong> Advise senior leadership on technology strategies to ensure scalability, security, and compliance with industry regulations.</li><li><strong>Vendor Relationship Management:</strong> Establish and maintain strong relationships with external vendors to maximize the organization’s return on investment.</li><li><strong>Problem Solving:</strong> Analyze and address IT challenges promptly while minimizing disruptions to workflows.</li><li><strong>Staff Training & Development:</strong> Upskill and motivate team members to bridge technology gaps and enhance expertise within the department.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY. In this role, you will be responsible for providing technical assistance to ensure smooth operations across various desktop systems and devices. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic environment and enhance your technical expertise.<br><br>Responsibilities:<br>• Provide comprehensive technical support for desktop hardware, software, and peripherals, ensuring efficient functionality.<br>• Manage desktop imaging processes to prepare devices for deployment and ensure seamless user experiences.<br>• Support and troubleshoot audio-visual equipment to facilitate presentations and meetings.<br>• Configure and maintain Apple iOS devices, including iPhones, to meet organizational standards.<br>• Resolve issues related to Microsoft Windows 10 systems, ensuring minimal downtime and maximum productivity.<br>• Administer Active Directory to manage user accounts and permissions effectively.<br>• Collaborate with team members to identify and implement improvements in desktop support processes.<br>• Respond promptly to user inquiries and technical issues, providing clear resolutions and guidance.<br>• Maintain accurate documentation of support activities and technical procedures.<br>• Stay updated on emerging technologies and best practices to enhance support capabilities.
We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.<br><br>Responsibilities:<br>• Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.<br>• Manage and resolve helpdesk tickets efficiently using a ticketing system.<br>• Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.<br>• Work independently to diagnose and resolve technical problems with minimal supervision.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Assist in onboarding and training users on system functionalities as needed.<br>• Adapt to changing schedules and priorities to meet organizational needs.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in North, New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support. </p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. <br><br>Responding to requests for help from customers.<br>Troubleshooting and resolving difficult technical issues effectively and efficiently.<br>Prioritizing, evaluating, resolving and escalating calls as required.<br>Providing appropriately detailed and timely follow-up support with customers.<br>Submitting accurate and well-documented solutions consistently for inclusion in the knowledge base.<br>Recording every interaction with a customer into the service management system.<br>Instructing customers in the use of hardware, software and manuals.<br>Configuring and distributing hardware and software to customers in a timely manner.<br>Installing hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines.<br>Loading specified software packages such as operating systems, word processing and all proprietary software programs into personal computers.<br>Configuring and troubleshooting network hardware and communication equipment, operating systems and personal computers.<br>Interacting with Active Directory for Moves, Adds, and Changes.<br>Configuring and maintaining VDI pools and troubleshooting issues with VDI.<br>Entering commands and observing system functions to verify correct system operation.<br>Recommending or performing minor remedial actions to correct problems identified.<br>Providing updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication<br>Monitoring new technologies and/or updates required to support the various systems currently in operation.<br>Self-assigning and monitoring progress of work, reporting progress to the Service Desk Manager on a regular basis.<br>Be on call for after-hours coverage as listed on a rotation schedule or as needed.<br>Maintaining medical confidentiality.<br>Performing miscellaneous duties as assigned as assigned by management.<br><br>QUALIFICATIONS<br><br>Ability to follow instructions and respond to managements’ directions accurately.<br>Proven skills in advanced computer troubleshooting, analysis, critical thinking and problem solving skills.<br>Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.<br>Demonstrated skills in accuracy and thoroughness paying close attention to detail. Looks for ways to improve and promote quality and monitors own work to ensure quality...
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are seeking a Desktop Support Analyst for our pharmaceutical operations in Eatontown, New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.<br><br>Responsibilities<br>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.<br>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.<br>• Coordinating corrective and preventive actions to address safety concerns within the workplace.<br>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.<br>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.<br>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.<br>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.<br>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.<br>• Supporting our broader sustainability strategy to ensure the site meets company objectives.
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY, on a Contract to permanent basis. In this role, you will provide technical assistance and support to ensure seamless operation of desktop environments and IT systems. Your ability to troubleshoot, manage priorities, and deliver exceptional customer service will be critical to your success.<br><br>Responsibilities:<br>• Provide technical support for Windows 10 systems, including troubleshooting hardware and software issues.<br>• Assist with the configuration and maintenance of laptops, tablets, and other devices.<br>• Manage and resolve issues within the Office 365 suite, including Exchange, OneDrive/SharePoint, and Teams.<br>• Support PC imaging and ensure proper setup for new devices.<br>• Maintain and troubleshoot Active Directory accounts and permissions.<br>• Address networking fundamentals, ensuring connectivity and system performance.<br>• Collaborate with team members to prioritize and resolve IT issues effectively.<br>• Document and track support cases to ensure timely resolution and follow-up.<br>• Stay updated on emerging technologies and contribute to process improvements.<br>• Provide guidance on best practices for IT usage and security.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
