<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
We are looking for a skilled Business Analyst to serve as a key liaison between business stakeholders and IT teams, ensuring the efficient use of SAP S/4HANA modules. This role requires a proactive individual who can oversee system stability, manage vendor relationships, and provide functional support to enhance business processes. Based in Stamford, Connecticut, you will play an integral role in driving operational excellence and delivering measurable improvements to the organization.<br><br>Responsibilities:<br>• Serve as the primary point of contact for assigned SAP S/4HANA modules, including Financial Accounting & Controlling (FI CO), Materials Management (MM), Sales and Distribution (SD), and Group Reporting.<br>• Ensure the stability and consistency of SAP processes across the organization.<br>• Lead and mentor internal SAP specialists, aligning their efforts with business priorities.<br>• Review and validate incident reports, fixes, and change requests proposed by external SAP providers.<br>• Collaborate with stakeholders to gather business requirements and translate them into detailed functional specifications.<br>• Support initiatives aimed at analyzing, harmonizing, and improving business processes.<br>• Coordinate SAP-related activities, ensuring readiness for system go-lives and smooth transitions.<br>• Maintain compliance with IT governance and change management standards for SAP changes.<br>• Manage integrations between SAP and related systems, such as HR platforms and third-party applications.<br>• Act as the primary functional liaison with SAP partners and escalate risks or issues to IT leadership when necessary.
<p>Accelerated growth has led us to seek an experienced Business Analyst to optimize our operations systems, streamline integrations, and enhance business intelligence capabilities. Reporting directly to the Director of Digital Product, you'll drive the continuous improvement and effective use of technology to elevate our operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate closely with Operations and Product teams to identify, document, and solve complex WMS and backend system challenges.</p><p>• Provide software analysis and requirements when it comes to operational implementations, (EDI, Shipping methods, WMS systems, Automation)</p><p>• Coordinate data transfer / API troubleshooting and liaise effectively between vendors and internal Product Team members, ensuring accurate communication of technical issues.</p><p>• Design, execute, and oversee rigorous system testing and validation processes, particularly within sandbox environments for WMS or supply chain applications</p><p>• Support integration projects with external vendors and actively contribute to requirements development.</p><p>• Conduct detailed business intelligence and data analysis, identifying critical issues related to customs duties, postage fees, and other operational expenditures to avoid financial losses.</p><p>• Actively contribute to Operational technical system requirements such as Quickbase and CMMS</p><p> Troubleshoot and analyze software issues related to fulfillment and other operational technologies</p><p>Qualifications:</p><p>• 4+ years of experience supporting or implementing software systems, preferably in product management or business analysis roles.</p><p>• 4+ years combined experience in warehouse management systems (WMS), supply chain technologies, EDI implementations, or similar domains.</p><p>• Experience performing rigorous software testing and validation in Agile environments.</p><p>• Ability to read, interpret, and communicate API functionality effectively.</p><p>• Excellent documentation and communication skills, capable of clearly translating complex requirements across teams.</p><p>• Strong analytical and technical troubleshooting skills; able to communicate clearly and propose actionable solutions.</p><p>• A collaborative, solution-focused mindset, able to manage projects independently from conception through implementation.</p><p>• Proactive, organized, and detail-oriented, with excellent interpersonal and communication abilities.</p><p>• A passion for continuous learning and adapting quickly to evolving challenges.</p><p>• Willingness and ability to be present onsite or maintain frequent visits to facilitate smooth operations, knowledge transfer, and team collaboration.</p>
<p><strong>IFS ERP Administrator (Part‑Time / Fractional Consultant)</strong></p><p><strong>5–12 Hours/Week · Remote · Flexible, Ad‑Hoc Schedule</strong></p><p><strong>About the Opportunity</strong></p><p><strong>We’re supporting a client seeking a part‑time IFS ERP Administrator/Consultant</strong> to provide ongoing, ad‑hoc support for their IFS environment. This engagement averages <strong>5–12 hours per week</strong>, with work levels that <strong>fluctuate</strong> depending on weekly and monthly business needs. This is an ideal role for an experienced IFS professional who enjoys flexible scheduling, meaningful ownership, and partnering closely with Finance and internal business teams.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>You will function as the internal IFS subject‑matter expert—supporting Finance, Operations, and IT, while collaborating with IFS (the vendor) when escalations or specialized fixes are required. Typical responsibilities include:</p><p><br></p><p><strong>Month‑End Revenue Support</strong></p><ul><li>Assist Finance during month‑end close, especially around <strong>revenue recognition reporting and troubleshooting</strong>.</li><li>Address a recurring revenue recognition issue that has persisted since the <strong>January 2025 implementation</strong>.</li><li>Validate data, troubleshoot report discrepancies, and ensure accuracy of revenue outputs.</li></ul><p><strong>IFS Administrative Support (Ad‑Hoc)</strong></p><ul><li>Handle day‑to‑day IFS admin tasks including user setup, permissions/role updates, and system configuration changes.</li><li>Perform basic troubleshooting for issues escalated by internal teams.</li><li>Coordinate directly with IFS vendor support as needed.</li></ul><p><strong>Business Operations Support</strong></p><ul><li>Manage <strong>new employee onboarding</strong> within IFS (user provisioning, access, security alignment).</li><li>Provide light project management for small enhancements, configuration requests, updates, and cross‑team coordination.</li></ul><p><strong>Internal Collaboration & Scheduling</strong></p><ul><li>Work with Finance, IT, and business stakeholders to schedule working sessions (especially around month‑end).</li><li>Flex your weekly hours depending on needs—some weeks lighter, others busier around close.</li></ul><p><br></p>
<p>The HR Business Partner provides guidance to management and staff in the areas of recruitment, benefit administration, compensation and strategic focuses. Will support HR policy, onboarding and orientation, talent management, performance management, investigations, and HRIS database management. </p><p><br></p><p>• Work directly with leaders to achieve goals while in line with policies and procedures </p><p>• Talent Management - recruiting, onboarding and offboarding </p><p>• Support compliance through investigations, provides day to day guidance on employee issues, leave of absences, etc. </p><p>• HRIS database management </p>