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21 results for Customer Experience Marketing Manager in Paramus, NJ

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
15.8365 - 18.337 USD / Hourly
We are looking for a Member Service Representative to support members with day-to-day account needs while delivering attentive, detail-oriented service in Morris Plains, New Jersey. This contract opportunity with potential for a long-term role is ideal for someone who enjoys helping customers, handling financial transactions accurately, and contributing to smooth branch operations. The person in this role will serve as a trusted point of contact for member questions, account support, and routine banking activity while maintaining a high standard of accuracy, confidentiality, and compliance. Responsibilities:• Provide responsive support to members by clarifying account details, explaining available services, and guiding them toward appropriate solutions.• Handle everyday financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders with a strong focus on precision.• Manage cash and check activity in accordance with established balancing practices, internal controls, and security expectations.• Open, update, and close member accounts while confirming that all required forms and supporting documentation are complete and accurate.• Identify routine service issues, resolve them efficiently, and elevate more complex concerns to the appropriate team for follow-up.• Maintain organized records related to transactions, account activity, and service requests to support accurate branch documentation.• Assist with daily operational tasks, including cash drawer reconciliation and branch opening or closing duties when assigned.• Follow branch policies, privacy standards, and regulatory requirements while helping promote a secure and compliant environment
2026-06-16T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Marketing Manager

Englewood Cliffs, NJ
onsite
Temporary / Contract
45 - 65 USD / Hourly
We are looking for an experienced Marketing Manager to support high-visibility brand initiatives within the advertising industry. This is a long-term contract position focused on shaping marketing presence across events, sponsorships, thought leadership, and branded content while ensuring every deliverable reflects strong quality and consistency. The ideal candidate brings a strategic mindset, strong communication skills, and the ability to keep multiple projects moving forward in a collaborative, fast-paced environment. Responsibilities:• Drive marketing support for conferences, live events, corporate initiatives, and charitable programs by developing tailored brand materials and promotional assets.• Plan and execute brand activations tied to sponsorships, translating campaign objectives into engaging content and event-day experiences.• Oversee creative planning and scheduling for large-format digital displays, coordinating requirements, approvals, and final delivery with agency and internal creative teams.• Partner closely with events, communications, and cross-functional stakeholders to align marketing efforts and strengthen integrated promotion across initiatives.• Gather, organize, and manage stakeholder input throughout project lifecycles while maintaining accuracy and securing required legal and compliance approvals.• Lead end-to-end delivery of assigned marketing projects, balancing shifting priorities while meeting deadlines, budget expectations, and brand standards.• Support development of B2B thought leadership and social media materials in collaboration with content specialists, agency partners, and business teams.• Review campaign and collateral output to ensure brand guidelines are applied consistently across materials produced by internal and external creative resources. 02720-0013445119
2026-05-28T00:00:00Z

Email Marketing Manager

Mahwah, NJ
onsite
Temporary to Hire
28 - 32.5 USD / Hourly
We are looking for an Email Marketing Manager to join a team northern New Jersey in a contract-to-permanent capacity. This role focuses on building and optimizing email initiatives that strengthen audience engagement, improve conversion performance, and support broader marketing goals. The ideal candidate combines hands-on campaign execution with strong analytical thinking, creative sensibility, and the ability to keep multiple projects moving efficiently across internal teams. Responsibilities:• Monitor email and campaign results, translate performance data into meaningful insights, and recommend adjustments that improve future outcomes.• Plan and execute testing strategies across subject lines, content, layouts, and audience segments to increase engagement, conversion rates, and retention.• Keep campaign records organized by maintaining schedules, asset libraries, status updates, and reporting materials for team visibility and accuracy.• Coordinate email projects through workflow management tools such as Asana, ensuring milestones, approvals, and deliverables are completed on time.• Develop and manage email marketing initiatives using marketing automation and email platform tools to support ongoing campaign objectives.• Partner with internal stakeholders to align messaging, creative execution, and launch timing across marketing efforts.• Support the design and production of email assets using Adobe Creative Cloud while maintaining brand consistency and visual quality. 02720-0013454992
2026-06-25T00:00:00Z

Marketing Director

New York, NY
onsite
Temporary / Contract
40 - 43 USD / Hourly
About the OpportunityWe are seeking an experienced Senior Social Media Marketing Manager to join our Global Marketing team on a contract basis to provide leave coverage. This highly visible role will lead social media strategy, executive communications, content governance, paid social campaigns, analytics, and stakeholder engagement across multiple business lines.The ideal candidate is a strategic social media and content marketing leader with experience supporting executive thought leadership, managing enterprise-level social channels, and driving measurable business impact through both organic and paid social programs.This position operates in a hybrid work environment, requiring three days per week onsite in New York City.Key ResponsibilitiesSocial Media & Community ManagementContent Strategy & Editorial LeadershipExecutive Communications & Thought LeadershipPaid Social Media ManagementAnalytics & ReportingStakeholder Engagement & Training
2026-06-11T00:00:00Z

Customer Service Representative

Oakland, NJ
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a detail-focused Customer Service Representative to support a manufacturing team in Oakland, New Jersey. This Long-term Contract opportunity is ideal for someone who can coordinate order-related activity, maintain accurate reporting, and keep communication moving across sales, engineering, production, and leadership. The position is onsite and requires a highly organized individual who is comfortable managing administrative processes, tracking project status, and presenting updates in meetings. Responsibilities: • Manage incoming customer order activity by coordinating updates across internal teams and ensuring information is processed accurately and on time. • Maintain and refine Excel-based trackers to monitor confirmed projects, status changes, and outstanding items requiring follow-up. • Generate operational and customer service reports from Oracle and other internal systems to support leadership decision-making. • Compile daily, weekly, and monthly reporting for customer service and broader business needs with a strong focus on accuracy. • Communicate with sales, engineering, and production teams to gather current project details and resolve missing or unclear information. • Support leadership with behind-the-scenes administrative work, including documentation updates, report preparation, and status tracking. • Participate in recurring sales meetings and contribute clear updates on project activity, customer issues, and reporting insights. • Present collected data and project information during conference calls or internal meetings when needed. • Monitor key metrics and keep records current to help the department stay organized in a fast-moving environment.
2026-06-25T00:00:00Z

Customer Service Representative

Long Island City, NY
onsite
Temporary to Hire
28.5 - 30 USD / Hourly
seeking a detail-oriented Bilingual Administrative Support Specialist to join its team in Long Island City, NY. This role is ideal for an administrative professional with strong analytical skills who is comfortable working in a fast-paced support environment. The position will involve assisting drivers at the customer service window, researching payment-related issues, and maintaining accurate information in Excel.Key Responsibilities:<ul><li>Provide front-line support at the customer service window alongside two other team members</li><li>Assist drivers with payment-related inquiries and resolve issues related to delayed or missing payments</li><li>Research and gather the appropriate information needed to address driver concerns</li><li>Maintain and update tracking information in Excel spreadsheets</li><li>Perform administrative and analytical support tasks as needed</li><li>Communicate clearly and professionally with drivers and internal team members</li></ul>
2026-06-18T00:00:00Z

Customer Service Representative

Mahwah, NJ
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support parts-related technical inquiries for the dealer network and internal teams in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys combining customer service with problem-solving in a fast-paced call center setting. The person in this role will serve as a key point of contact for technical questions, order-related concerns, and product investigation follow-up while maintaining accurate documentation and a high-quality customer experience. Responsibilities: • Respond to inbound inquiries from dealers and internal stakeholders regarding parts, providing clear and timely technical support. • Manage product inspection cases for the North American market from initial intake through final resolution, coordinating with warehouse and support teams to ensure closure. • Track newly released parts and confirm correct application details to help maintain accurate support guidance. • Examine parts-related communications and technical notices when requested to help verify accuracy and relevance. • Record customer interactions, requests, and outcomes in the designated call tracking system to support visibility and follow-up. • Prepare and maintain recurring operational reports on a daily, weekly, and monthly basis. • Partner with internal teams, including special order support, to resolve complex parts questions and service issues efficiently. • Participate in training, coaching, safety activities, and continuous improvement efforts that support team performance and service quality.
2026-06-24T00:00:00Z

Customer Service Representative

Little Ferry, NJ
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support customers in the aerospace industry from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys building strong client relationships, managing order activity, and keeping communication clear across multiple teams. The person in this role will help ensure customers receive timely updates, accurate quotes, and responsive service throughout the order process. Responsibilities: • Deliver courteous, attentive support that creates a positive experience for customers throughout each interaction. • Work closely with internal teams to help keep spare parts orders moving on schedule and communicate progress as needed. • Receive quote requests from customers, prepare order-related documentation, and process approved requests into sales orders. • Investigate account or order issues, identify practical solutions, and coordinate with the appropriate parties to resolve concerns. • Provide customers with shipping updates and follow through to confirm they have the information they need. • Maintain accurate records of customer activity, transactions, and service issues within Siebel. • Prepare routine reports and complete documentation required to support customer service operations. • Connect customers with additional internal departments or external vendors when specialized service information is needed. • Handle administrative assignments and other support tasks requested by the management team to meet business needs.
2026-06-25T00:00:00Z

Customer Service Representative

Rosedale, NY
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to support customers with prompt, attentive assistance in New York. This Long-term Contract position is ideal for someone who communicates clearly, handles a high volume of interactions with confidence, and takes pride in delivering accurate service. The role focuses on resolving inquiries, processing orders, and creating a positive experience across inbound and outbound customer communications. Responsibilities: • Respond to incoming customer calls and provide timely, courteous support for questions, concerns, and service needs. • Place outbound calls as needed to follow up on requests, confirm details, or provide updates related to customer accounts and orders. • Enter customer orders accurately into the appropriate system while verifying information for completeness and correctness. • Address routine service issues by identifying customer needs, explaining available solutions, and guiding each interaction toward resolution. • Maintain detailed records of conversations, actions taken, and order activity to support service accuracy and continuity. • Manage a steady call volume while meeting quality expectations and maintaining an attentive, customer-focused approach. • Coordinate with internal teams when necessary to help resolve order-related questions and ensure timely service completion.
2026-06-18T00:00:00Z

Customer Service Representative

Fairfield, NJ
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support daily order processing and customer communication for a busy operation in Montville, NJ. This Contract position is ideal for someone who enjoys balancing customer support, order accuracy, and coordination with internal teams in a fast-moving environment. The person in this role will help ensure orders, shipping details, and account documentation are handled efficiently while providing timely updates to customers. Responsibilities:• Review incoming customer and purchase orders, confirm product availability, and enter complete and accurate order details into the system.• Communicate with customers regarding order progress, shipment timing, freight costs, and other service-related questions in a prompt and attentive manner.• Coordinate closely with warehouse and operations staff to support accurate fulfillment, inventory alignment, and shipment readiness.• Prepare shipping-related paperwork, including bills of lading, and provide freight rate information for outbound orders.• Create sales orders, invoices, credit memos, and related account documentation while maintaining precise records.• Investigate and process freight claims involving damaged merchandise and follow through on required documentation.• Maintain organized digital and physical files for customer accounts, inventory information, and transactional records.• Respond to inbound calls and messages courteously, and provide current inventory information when requested.
2026-06-25T00:00:00Z

Customer Service Associate

Jersey City, NJ
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Customer Service Associate to support customers in Jersey City, New Jersey within the gambling industry. This Long-term Contract opportunity is ideal for someone who excels at resolving inquiries, building positive customer relationships, and delivering dependable service across high-volume support channels. The role focuses on creating smooth customer experiences, addressing concerns with professionalism, and using service tools effectively to maintain satisfaction and trust. Responsibilities: • Respond to customer questions across phone and other service channels with accuracy, professionalism, and a customer-first approach. • Manage client interactions within CRM systems, ensuring records are updated clearly and consistently after each contact. • Resolve service concerns and complaints by investigating issues, identifying practical solutions, and following through to completion. • Strengthen customer relationships by providing timely support and maintaining a positive, helpful communication style. • Monitor customer needs and escalate complex matters when necessary to support efficient issue resolution. • Contribute to overall customer satisfaction by delivering consistent service in a fast-paced call center environment.
2026-06-11T00:00:00Z

customer service

Central Islip, NY
onsite
Temporary / Contract
20 - 25 USD / Hourly
Robert Half has an excellent career opportunity for an articulate, highly-skilled customer service representative in the growing banking industry. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center.
2026-06-25T00:00:00Z

Customer Service

Hauppauge, NY
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a customer-focused, detail-oriented individual to support sales-related service activities for a growing team in Hauppauge, New York. This role is ideal for someone who can manage client inquiries with accuracy, maintain strong communication across internal and external contacts, and use Excel confidently to organize information and support day-to-day operations. The position offers an opportunity to contribute to both customer satisfaction and sales support through responsive, detail-oriented service. Responsibilities:• Respond to customer questions and requests by phone, email, and other communication channels in a timely and accurate manner.• Support sales activities by preparing quotes, processing orders, and following up with customers to ensure smooth service delivery.• Maintain accurate customer records, sales information, and service updates using Excel and internal systems.• Coordinate with internal departments to resolve order issues, provide status updates, and keep customers informed.• Assist with inbound and outbound customer interactions that help strengthen relationships and identify sales opportunities.• Monitor open requests and take proactive steps to ensure problems are addressed efficiently and completely.• Prepare routine reports and track key customer or sales-related data to support team decision-making.
2026-06-23T00:00:00Z

Client Relationship Manager - Wealth Management

Rye, NY
onsite
Permanent / Full Time
110000 - 135000 USD / Yearly
We are looking for a licensed Client Relationship Manager to support educators and retirement plan participants in New York. This position blends consultative client service with retirement planning guidance, helping individuals make informed decisions about 403(b) accounts and related financial solutions. The ideal candidate brings strong relationship-building ability, a solid grasp of regulatory standards, and a service-oriented approach to long-term client support. Responsibilities:• Oversee an assigned group of clients, holding regular conversations about retirement objectives, contribution strategies, and changing financial priorities.• Respond to service requests with accuracy and urgency, ensuring account-related needs are completed and tracked through resolution.• Maintain ongoing outreach to clients regarding plan changes, contribution opportunities, and major life events that may affect financial planning decisions.• Meet with prospective clients to assess retirement planning goals, explain available services, and build confidence in the advisory relationship.• Lead new client setup by coordinating forms, account establishment, and required documentation for 403(b) participation.• Partner with internal colleagues, advisors, and plan administrators to create a seamless experience from initial engagement through active account management.• Evaluate client circumstances and present appropriate retirement and insurance-related solutions that align with individual goals and risk considerations.• Educate clients on 403(b) plan provisions, contribution limits, employer-sponsored benefits, and other relevant planning concepts.• Support retention and organic business growth by identifying additional services that match evolving client needs while maintaining a high standard of compliance.• Keep licenses current and maintain precise records of account activity, transactions, and client communications in approved systems while adhering to applicable regulations.
2026-06-24T00:00:00Z

Customer Support Assistant

Bridgewater, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>company holidays</li></ul>Responsibilities:<ul><li>Enter and process customer orders accurately and efficiently</li><li>Coordinate shipments with internal teams and external carriers</li><li>Track orders and ensure timely delivery to customers</li><li>Communicate with clients regarding order status, updates, and issues</li><li>Resolve discrepancies related to orders, pricing, and shipments</li><li>Maintain accurate records of customer interactions and transactions</li><li>Work closely with sales, warehouse, and logistics teams</li><li>Assist with general administrative and customer support tasks</li></ul>
2026-06-09T00:00:00Z

Customer Support Representative

New York, NY
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Support Representative to support subscribers and deliver a high-quality service experience for an education-focused organization. This Long-term Contract position is fully remote and supports a team based in New York, New York, requiring someone who can communicate clearly, solve problems efficiently, and thrive in a collaborative environment. The role is well suited to someone with prior customer service experience who is comfortable handling technical questions, account-related concerns, and day-to-day customer inquiries. Responsibilities: • Respond to subscriber questions across a range of topics, including product setup, account access, billing matters, subscription concerns, and general product use. • Troubleshoot technical issues methodically, determine the most effective next steps, and document case details and outcomes with accuracy. • Partner with teams such as Implementation, Sales, Editorial, Quality Assurance, Product, Marketing, and Finance to drive timely issue resolution. • Communicate regularly with colleagues and team leaders through collaboration tools to share updates, flag recurring concerns, and escalate urgent matters when needed. • Guide customers through platform features and configurations by translating technical information into clear, easy-to-follow instructions. • Monitor support trends and identify recurring problems so they can be addressed proactively and efficiently. • Contribute to team initiatives and special projects that improve the customer experience and strengthen internal support processes.
2026-06-24T00:00:00Z

Community Relations Manager

Morristown, NJ
onsite
Permanent / Full Time
110000 - 130000 USD / Yearly
A mission-driven nonprofit organization is seeking a Community Relations Manager to play a critical role in advancing its strategic initiatives, strengthening external partnerships, and driving advocacy efforts. This position offers the opportunity to make a meaningful impact while working closely with executive leadership, policymakers, and community stakeholders.This individual will serve as a key liaison between the organization and government entities, while also helping identify funding opportunities, influence policy, and expand the organization’s presence within the healthcare and nonprofit landscape. Key ResponsibilitiesGovernment Relations & Advocacy<ul><li>Act as the primary point of contact with elected officials, government agencies, and policymakers</li><li>Build and maintain strong relationships at the local, state, and federal levels</li><li>Monitor legislation, regulatory changes, and policy developments that may impact operations or funding</li><li>Partner with external advocacy groups and lobbyists to support strategic initiatives</li><li>Advise leadership on advocacy efforts and government-related opportunities</li></ul>Strategic Funding & Policy Initiatives<ul><li>Identify and pursue public funding opportunities, including grants and appropriations</li><li>Provide insight into reimbursement trends and healthcare-related funding mechanisms</li><li>Support leadership in developing strategies to diversify and strengthen long-term funding sources</li><li>Research and present innovative ideas to support organizational sustainability and growth</li></ul>Community Engagement & Partnerships<ul><li>Develop and maintain partnerships with healthcare providers, referral sources, nonprofits, and community leaders</li><li>Represent the organization at events, conferences, and public forums</li><li>Drive initiatives that increase visibility, awareness, and community impact</li><li>Foster relationships that support long-term growth and service expansion</li></ul>Strategic Leadership<ul><li>Serve as a trusted advisor to executive leadership on policy, community, and industry trends</li><li>Contribute to long-term strategic planning related to growth, partnerships, and advocacy</li><li>Support board-level discussions and initiatives as needed</li><li>Recommend strategies to enhance organizational influence and positioning</li></ul>
2026-06-24T00:00:00Z

Sales Manager

Eatontown, NJ
remote
Permanent / Full Time
140000 - 190000 USD / Yearly
We are looking for an experienced and dynamic Head of Sales to lead our Sales team. We are looking for someone who is focused on team management and overall improvement of sales performance and company profits. This is a remote position (East Coast Preferred). The ideal candidate will bring strategic vision and hands-on leadership to establish a disciplined, metrics-driven approach to sales. Relatable industry experience is required. Food Processing Equipment, Capital Equipment Distribution, Cooking / Baking Equipment Responsibilities:• Develop and implement sales strategies to grow market presence and revenue • Align commercial initiatives across equipment, parts, and services to maximize customer lifetime value.• Lead, mentor, and expand the sales team by fostering a culture of accountability and performance excellence.• Establish and refine forecasting, sales processes, and organizational discipline to support scalable business growth.• Build and nurture lasting relationships with customers, including key decision-makers in bakeries, grocery stores, restaurants, hotels, and institutional foodservice operations.• Collaborate with manufacturing partners to ensure seamless project execution and high levels of customer satisfaction.• Create a data-driven sales organization by defining KPIs, analyzing market trends, and adjusting strategies to capitalize on growth opportunities.• Monitor competitor activities and market conditions to stay ahead and refine sales approaches accordingly.
2026-06-15T00:00:00Z

Medical Customer Service Rep

Jersey City, NJ
remote
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Medical Customer Service Rep to support patient outreach and enrollment efforts for a remote Contract position based in Jersey City, New Jersey. In this role, you will connect with prospective patients, answer questions about available healthcare programs, and help them move confidently through the enrollment process. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and is comfortable balancing service, follow-up, and documentation responsibilities. Responsibilities: • Place a high volume of outbound calls each day to engage prospective patients and introduce available program options. • Describe healthcare program features in a clear and supportive way to help patients understand participation and enrollment steps. • Address patient questions, concerns, and hesitations with professionalism while building trust throughout each interaction. • Record call details, outcomes, and enrollment activity accurately within Salesforce and related tracking systems. • Maintain timely follow-up with leads to keep patients informed and move opportunities through the enrollment cycle. • Collaborate with team members to meet enrollment targets and contribute to overall outreach performance. • Manage daily outreach tasks efficiently while maintaining consistent communication standards in a remote work environment.
2026-06-22T00:00:00Z

Client Account Specialist

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
We are looking for an Accounting Specialist to support billing operations for a client-focused services environment in New York City. This role is well suited for an early-career candidate who brings strong attention to detail, sound judgment, and a thoughtful approach to client service. The position offers a hybrid schedule with regular onsite collaboration and the opportunity to build expertise within a structured, client-facing accounting function. Responsibilities:• Prepare, review, and distribute accurate client invoices in accordance with billing guidelines and internal deadlines.• Monitor account activity, research discrepancies, and resolve billing issues by coordinating with internal teams and client contacts.• Maintain organized billing records and ensure data is entered correctly within computerized billing platforms.• Generate billing statements and supporting documentation to provide clients with clear, timely account information.• Follow up on outstanding balances and assist with collection efforts in a thorough and service-oriented manner.• Support routine account analysis by identifying trends, exceptions, and items requiring further review.• Contribute to process continuity by adapting to billing system updates and related workflow changes as needed.
2026-06-23T00:00:00Z