We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction.<br><br>Responsibilities:<br>• Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows.<br>• Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation.<br>• Develop personalized rollout strategies tailored to each customer’s needs and team structures.<br>• Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization.<br>• Assist customers in integrating the platform with their internal systems and historical data sources.<br>• Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail.<br>• Advocate for customer feedback to influence product enhancements and roadmap development.<br>• Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary.<br>• Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success.<br>• Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
<p><strong><em>Robert Half is partnering with our client, a Fortune 500 enterprise organization in the insurance industry, in this search for a Communications Manager to support a large-scale, enterprise-wide transformation initiative.</em></strong></p><p><br></p><p><strong>Location:</strong> Remote (EST)</p><p><strong>Hours:</strong> Monday–Friday, 8:00 AM – 5:00 PM EST</p><p><strong>Duration:</strong> 12-month contract w/ potential to convert</p><p><strong>Pay Rate: </strong>$43-48/hour</p><p><br></p><p><strong>Position Overview:</strong></p><p>The Communications Manager will play a critical role in shaping and delivering strategic communications for a high-visibility enterprise program, including large SaaS and Workday-related implementations. This individual will be responsible for developing and executing comprehensive communication strategies that support organizational change, drive employee engagement, and ensure alignment across a broad, complex workforce. The role requires a highly collaborative yet independent professional who can partner with executive stakeholders and cross-functional teams to deliver clear, consistent, and impactful messaging at scale.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and implement end-to-end communication strategies to support enterprise initiatives, including measuring effectiveness and optimizing approaches based on feedback and outcomes</li><li>Serve as the primary communications point of contact for program teams, consulting on messaging strategy, planning, and execution</li><li>Create executive-level communications including presentations, town hall materials, scripts, talking points, and briefing documents</li><li>Draft and deliver a wide range of communication assets, including internal announcements, web content, videos, brochures, and speeches</li><li>Ensure consistency in brand voice, tone, and style across all communications, maintaining adherence to AP style guidelines</li><li>Provide creative direction for campaign themes, messaging frameworks, and communication packaging to drive engagement</li><li>Identify and leverage the most effective communication channels and tools for various audiences, including digital and online content strategies</li><li>Coordinate meetings and communication deliverables across stakeholders, including program sponsors, executives, change consultants, and cross-functional teams</li><li>Support enterprise change communications efforts tied to large-scale implementations, including Workday or similar SaaS platforms</li></ul>
<p>We are looking for a creative and detail-oriented Social Media Coordinator to join our team in New Jersey. In this long-term contract position, you will play a pivotal role in enhancing our online presence and engaging with our audience through innovative social media strategies. This is an excellent opportunity to contribute to a dynamic retail industry environment while building impactful campaigns.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute engaging social media campaigns tailored to the target audience.</p><p>• Monitor and analyze social media trends to identify opportunities for growth and innovation.</p><p>• Create compelling content across multiple platforms, ensuring consistency in messaging and brand voice.</p><p>• Manage social media tools to schedule posts and track campaign performance.</p><p>• Engage with followers by responding to comments and messages promptly.</p><p>• Collaborate with cross-functional teams to align social media strategies with broader marketing objectives.</p><p>• Track and report on key performance metrics to measure the success of campaigns.</p><p>• Stay updated on emerging tools and technologies to enhance social media strategies.</p><p>• Research competitors’ social media activities to identify best practices and areas for improvement.</p><p><br></p><p>02720-0013405848</p><p><br></p>