Add your latest resume to match with open positions.
4 results for Help Deskdesktop Support Analyst in Palo Alto, CA
- Santa Clara, CA
- onsite
- Temporary / Contract
- 35 - 37 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments.<br><br>Responsibilities:<br>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications.<br>• Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes.<br>• Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance.<br>• Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly.<br>• Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed.<br>• Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
- 2026-10-13T00:00:00Z
- San Francisco, CA
- remote
- Temporary / Contract
- 40 - 40 USD / Hourly
- <p>We are looking for a Technical Support Analyst to provide advanced technical assistance for connected healthcare technology used in hospitals and care environments in San Francisco, California. This contract position focuses on supporting wireless and embedded devices, resolving user issues across hardware, software, and network layers, and helping maintain reliable operation of critical safety and location-based systems. The role is well suited for someone who combines strong customer support instincts with hands-on troubleshooting experience in Windows-based and device-driven environments.</p><p><br></p><p>This is a remote, contract opportunity!</p><p><br></p><p>Responsibilities:</p><p>• Deliver front-line and intermediate technical support for healthcare clients using connected safety, tracking, and device-based solutions</p><p>• Diagnose and resolve issues involving Windows systems, embedded devices, wireless connectivity, software behavior, and peripheral hardware</p><p>• Manage incoming service desk requests, prioritize incidents appropriately, and follow cases through to completion</p><p>• Support remote troubleshooting sessions with end users by guiding configuration changes, diagnostics, and corrective actions</p><p>• Monitor reported performance concerns and investigate system reliability issues across deployed customer environments</p><p>• Record support activity thoroughly, including problem details, steps taken, outcomes, and recommended follow-up actions</p><p>• Partner with internal technical teams to escalate complex incidents and help drive timely resolution</p><p>• Contribute to product learning, support readiness, and knowledge-sharing efforts for specialized healthcare and IoT platforms</p>
- 2026-10-23T00:00:00Z
- Walnut Creek, CA
- onsite
- Permanent / Full Time
- 150000 - 175000 USD / Yearly
- <p>We are looking for a Business Systems Administrator to support and enhance the technology platforms that power a growing investment advisory firm in the East Bay. This role centers on administering Salesforce and a portfolio of business applications while partnering with teams across the organization to improve workflows, strengthen system controls, and resolve day-to-day technology issues. The ideal candidate brings hands-on experience managing SaaS platforms, a practical approach to automation, and the ability to turn business needs into reliable, user-friendly solutions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily administration of Salesforce, including configuration of objects, fields, user roles, permissions, reports, dashboards, and workflow automation.</p><p>• Provide timely troubleshooting and user support for Salesforce and other firm applications, ensuring employees can work efficiently across departments.</p><p>• Maintain and support key business platforms such as Orion, DocuSign, Box, Jump AI, Schwab Advisor Center, Fidelity Wealthscape, Calendly, and related tools.</p><p>• Manage user provisioning, security settings, application access, and routine system upkeep to maintain stable and compliant operations.</p><p>• Partner with software vendors and external IT resources to investigate issues, coordinate resolutions, and improve platform performance.</p><p>• Analyze current business processes, identify inefficiencies, and implement technology-driven improvements that reduce manual effort.</p><p>• Build, test, and maintain Salesforce Flows and other automations to streamline operations and support scalable business processes.</p><p>• Assist with system integrations, data transfers, upgrades, testing efforts, and broader technology initiatives across the firm.</p><p>• Create and maintain clear documentation for systems, procedures, integrations, and recurring administrative tasks while supporting onboarding, offboarding, access reviews, and security-related activities.</p>
- 2026-09-30T00:00:00Z
- Oakland, CA
- remote
- Permanent / Full Time
- 125000 - 155000 USD / Yearly
- <p>We are looking for a Business Systems Analyst to support operational improvements and business process clarity for a customer-focused environment in Oakland, California. This role partners with stakeholders to evaluate current workflows, define practical solutions, and translate business needs into clear documentation for delivery teams. The ideal candidate brings strong analytical thinking, experience working in service-driven settings, and the ability to contribute effectively within Agile Scrum teams.</p><p><br></p><p>Responsibilities:</p><ul><li>Partner with business teams, IT, and vendors to deliver application solutions from planning through launch.</li><li>Develop deep knowledge of assigned systems and business processes.</li><li>Analyze needs, identify solutions, and provide strategic recommendations.</li><li>Advocate for user needs to ensure successful product outcomes.</li><li>Lead requirements gathering, documentation, and stakeholder collaboration.</li><li>Coordinate with technical teams on integrations and system functionality.</li><li>Configure, maintain, and support enterprise applications.</li><li>Manage testing, deployments, upgrades, and migrations.</li><li>Serve as a key liaison between business, IT, leadership, and vendors.</li><li>Foster teamwork, collaboration, and continuous product improvement.</li></ul>
- 2026-10-23T00:00:00Z