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11 results for Help Desk Analyst I in Palm Beach Gardens, FL

Help Desk Support Analyst

Delray Beach, FL
onsite
Temporary
22 - 25 USD / Hourly
We are looking for a Help Desk Support Analyst to join our team on a contract basis in Delray Beach, Florida. In this role, you will provide technical assistance and support for hardware, software, and network-related issues while ensuring a seamless user experience. This position requires strong problem-solving skills, excellent communication, and a customer-focused approach to resolving technical challenges. Responsibilities: • Diagnose and resolve hardware, software, and network issues using specialized tools and effective questioning techniques. • Provide detailed guidance to users, walking them through solutions to technical problems in a clear and efficient manner. • Escalate unresolved or complex issues to higher-level IT support teams for further investigation. • Maintain accurate documentation of support requests, troubleshooting steps, and resolutions within the help desk ticketing system. • Monitor and ensure compliance with internal service-level agreements (SLAs) to meet organizational standards. • Follow up with users to confirm resolution and ensure satisfaction with technical support. • Relay recurring issues, user feedback, and improvement suggestions to relevant internal teams for process enhancement. • Identify areas for improvement in support procedures and recommend actionable solutions. • Offer up-to-date information on IT systems, tools, and services to keep users informed. • Collaborate with cross-functional teams to ensure effective communication and problem resolution.
2026-03-27T00:00:00Z

Help Desk Technician

Delray Beach, FL
onsite
Temporary
21 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Help Desk Technician to join our client in Delray Beach. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.Key Responsibilities:<ul><li>Provide first and second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li></ul>
2026-04-08T00:00:00Z

Help Desk Technician

Boca Raton, FL
onsite
Temporary
0 - 0 USD / Yearly
We are accepting applications for a motivated Helpdesk Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-04-06T00:00:00Z

IT Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-03-30T00:00:00Z

EDI Analyst

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
Role ObjectiveThe candidate will be responsible for the integrity of data flowing between our Terminal Operating System (TOS) and external partners (vessels, vendors, and customers). This role ensures that all voyage, container, booking, and manifest data is synchronized perfectly, while providing high-level support for IT Department initiatives.
2026-04-15T00:00:00Z

EDI Analyst

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled EDI Analyst to join our team on a long-term contract basis in Fort Lauderdale, Florida. In this role, you will oversee the accuracy and flow of data between our Terminal Operating System and external partners, ensuring seamless synchronization of information related to voyages, containers, bookings, and manifests. This position is ideal for someone with strong attention to detail and expertise in data analysis and systems integration within the transport industry. Responsibilities: • Ensure the integrity and synchronization of data flowing between the Terminal Operating System and external stakeholders, including vessels, vendors, and customers. • Perform detailed data validation and gap analysis to identify and resolve discrepancies in manifests and system entries. • Manage and troubleshoot EDI protocols specific to the maritime industry, ensuring compliance with industry standards. • Analyze and audit large datasets to detect and address communication issues before they affect terminal operations. • Develop and implement automated processes using programming languages such as Python to streamline report generation and data cleaning. • Collaborate with the IT team to maintain hardware, software, and network systems, ensuring operational efficiency and security. • Create and maintain technical documentation for error resolution and system updates to assist future training and vendor collaboration. • Provide clear and effective communication to stakeholders, translating technical issues into actionable solutions. • Support vessel voyage updates and container bookings through Terminal Operating Systems such as Navis N4 or Tideworks. • Assist with troubleshooting communication failures, identifying root causes related to formatting, network errors, or software issues.
2026-04-14T00:00:00Z

Information Systems Analyst

Coconut Creek, FL
onsite
Temporary
0 - 0 USD / Yearly
This role is responsible for optimizing an existing customer‑facing portal with a strong emphasis on SQL performance, backend development, and API integrations. The developer will work hands‑on with databases and application logic, supporting enhancements, improvements, and ongoing maintenance in a fast‑paced, stakeholder‑driven environment.Project Description / Job Duties<ul><li>Optimize and enhance an existing web portal to improve performance, reliability, and usability</li><li>Analyze, refactor, and clean complex SQL queries to improve database efficiency and data integrity</li><li>Develop, integrate, and maintain APIs to support application functionality and data exchange</li><li>Perform hands‑on PHP and Laravel development to support backend services and business logic</li><li>Collaborate with front‑end and back‑end components to ensure seamless system integration</li><li>Support ongoing enhancements, bug fixes, and performance tuning across the application stack</li><li>Work closely with business and technical stakeholders to understand requirements and deliver solutions</li><li>Adapt quickly to changing priorities and evolving project needs</li></ul>
2026-04-10T00:00:00Z

Cybersecurity Analyst

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
Cybersecurity AnalystWe are seeking a detail-oriented Cybersecurity Analyst to strengthen our security posture and protect sensitive systems. This role is ideal for someone who enjoys investigating threats, analyzing vulnerabilities, and supporting incident response. The ideal candidate will have strong analytical skills, a security-first mindset, and foundational security experience with room to grow into senior roles.Responsibilities<ul><li>Monitor SIEM alerts, logs, and security dashboards for potential threats</li><li>Investigate suspicious behavior, malware activity, and endpoint security incidents</li><li>Perform vulnerability scans and track remediation efforts with IT teams</li><li>Support endpoint security tools including EDR platforms, antivirus, and application control</li><li>Assist in incident response activities including containment, analysis, and documentation</li><li>Review firewall rules, access permissions, and authentication logs for anomalies</li><li>Assist with compliance efforts including audits, risk assessments, and policy documentation</li><li>Help build and maintain security playbooks, SOPs, and incident response guides</li><li>Participate in phishing simulations, user awareness training, and security education initiatives</li><li>Collaborate with infrastructure and application teams to implement security best practices</li></ul>
2026-03-30T00:00:00Z

GIS Analyst

Riviera Beach, FL
onsite
Temporary
0 - 0 USD / Yearly
The duties listed below represent the general scope of this role. Other tasks may be assigned as necessary to meet the needs of the position.• Operates the Geographic Information System (GIS) and acts as a technical lead for various GIS-related projects.• Conducts GIS programming and system configuration as required.• Manages GIS projects, ensuring they align with project goals and timelines.• Organizes project meetings, sets schedules, and maintains progress reports.• Develops, updates, and manages GIS databases, including creating and editing data, performing quality control, and establishing digital standards for citywide GIS databases.• Converts data between GIS and other formats and produces various GIS products such as layers, shapefiles, custom maps, and web applications.• Uses handheld GPS devices for data collection and assists with GIS services during emergency activations at the Emergency Operations Center (EOC).• Provides training and support for GIS users and educates stakeholders on GIS capabilities.• Researches emerging GIS technologies and recommends new software or hardware purchases.• Prepares and processes forms, reports, charts, spreadsheets, project schedules, and other necessary documentation.• Communicates with internal departments, consultants, external agencies, and the public to exchange information and coordinate GIS-related activities.• Operates computers and other office equipment, utilizing GIS software and office productivity tools such as Microsoft Office.• Attends meetings and stays informed about trends and advancements in GIS.• Drives to various locations as needed to conduct work-related activities.• Assists with general clerical tasks, including printing maps, managing department schedules, and processing data requests.Communication Skills• Effectively interacts with supervisors, colleagues, stakeholders, and the public to facilitate project goals and resolve issues.• Delivers accurate and timely communication through verbal and written means.• Understands and follows complex instructions with minimal supervision.• Maintains professional relationships with coworkers, city officials, and external partners.
2026-04-15T00:00:00Z

GIS Analyst

Palm Beach Gardens, FL
onsite
Temporary
40 - 45 USD / Hourly
Robert Half is hiring a GIS Analyst for our client in West Palm Beach. This position serves as a leading resource for the organization’s Geographic Information System (GIS), supporting a wide range of mapping, data management, and technical needs. Primary duties include:<ul><li>Serve as the technical lead for GIS operations and oversee the execution of various GIS projects.</li><li>Develop, configure, and enhance GIS applications through programming and system setup.</li><li>Manage GIS initiatives, ensuring projects meet defined objectives and deadlines.</li><li>Coordinate project meetings, create project schedules, and track progress through reports and documentation.</li><li>Build, maintain, and update GIS databases, including data creation, editing, quality control, and standardization of digital records.</li><li>Convert data between GIS and other formats, producing mapping deliverables such as layers, shapefiles, custom maps, and web-based applications.</li><li>Utilize handheld GPS devices for field data collection and support GIS needs during emergency response situations at the Emergency Operations Center (EOC).</li><li>Provide training, user support, and education on GIS tools and capabilities to staff and stakeholders.</li><li>Research and assess new GIS technologies, recommending software and hardware solutions as appropriate.</li><li>Prepare project-related forms, reports, charts, spreadsheets, and documentation to support team operations.</li><li>Liaise with internal departments, consultants, external agencies, and the public to facilitate effective GIS coordination.</li><li>Operate computers and office equipment, using GIS software and tools, as well as standard office productivity applications (e.g., Microsoft Office).</li></ul>
2026-04-08T00:00:00Z

GIS Analyst

Palm Beach Gardens, FL
onsite
Temporary
40 - 45 USD / Hourly
Robert Half is hiring a GIS Analyst for our client in West Palm Beach. This position serves as a leading resource for the organization’s Geographic Information System (GIS), supporting a wide range of mapping, data management, and technical needs. Primary duties include:<ul><li>Serve as the technical lead for GIS operations and oversee the execution of various GIS projects.</li><li>Develop, configure, and enhance GIS applications through programming and system setup.</li><li>Manage GIS initiatives, ensuring projects meet defined objectives and deadlines.</li><li>Coordinate project meetings, create project schedules, and track progress through reports and documentation.</li><li>Build, maintain, and update GIS databases, including data creation, editing, quality control, and standardization of digital records.</li><li>Convert data between GIS and other formats, producing mapping deliverables such as layers, shapefiles, custom maps, and web-based applications.</li><li>Utilize handheld GPS devices for field data collection and support GIS needs during emergency response situations at the Emergency Operations Center (EOC).</li><li>Provide training, user support, and education on GIS tools and capabilities to staff and stakeholders.</li><li>Research and assess new GIS technologies, recommending software and hardware solutions as appropriate.</li><li>Prepare project-related forms, reports, charts, spreadsheets, and documentation to support team operations.</li><li>Liaise with internal departments, consultants, external agencies, and the public to facilitate effective GIS coordination.</li><li>Operate computers and office equipment, using GIS software and tools, as well as standard office productivity applications (e.g., Microsoft Office).</li></ul>
2026-04-08T00:00:00Z