<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
<p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p><strong>PC Technician – </strong></p><p><strong>Summary:</strong></p><p>We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul><p><br></p>
<p>We are looking for a skilled Technical Artist to join our team on a long-term contract basis. In this role, you will contribute to the development of interactive and visually engaging assets for a healthcare education platform. The ideal candidate will have a strong technical background in Unity and 3D asset workflows, with a focus on creating high-quality visuals optimized for performance on lower-end hardware. </p><p><br></p><p>This will be 100% remote, and is allocated for 35 hours per week.</p><p><br></p><p>Responsibilities:</p><p>• Develop and optimize 3D assets within Unity to ensure seamless integration and functionality.</p><p>• Manage Unity’s humanoid workflows, including animation controllers and prefabs, to enhance project performance.</p><p>• Convert and integrate 3D assets using appropriate file formats while maintaining visual fidelity.</p><p>• Collaborate with artists and developers to balance realism and performance objectives.</p><p>• Optimize assets to meet performance standards on lower-end hardware without compromising quality.</p><p>• Make strategic decisions regarding realism and stylization to align with project deadlines and goals.</p><p>• Utilize Autodesk tools such as Maya or 3ds Max for asset creation and refinement.</p><p>• Apply scripting knowledge in Python/Pymel and C# to streamline workflows and enhance functionality.</p><p>• Ensure all assets meet technical requirements and adhere to performance benchmarks.</p>
We are looking for a skilled Desktop Support Manager to oversee helpdesk and desktop operations for a healthcare organization. This long-term contract position is based in West Palm Beach, Florida and involves managing teams, ensuring service delivery excellence, and maintaining endpoint security and compliance. The ideal candidate will have strong technical expertise and leadership experience.<br><br>Responsibilities:<br>• Manage daily operations of the helpdesk and desktop support teams, ensuring incidents and requests are resolved efficiently.<br>• Oversee ticket prioritization, workflow optimization, and adherence to service-level agreements (SLAs) and key performance indicators (KPIs).<br>• Supervise lifecycle management for endpoints, including desktops, laptops, mobile devices, and peripherals.<br>• Implement standardized hardware configurations, software deployment, and endpoint security measures.<br>• Lead and develop a team of helpdesk analysts and technicians, fostering a customer-focused culture.<br>• Monitor service metrics such as ticket trends, resolution rates, and customer satisfaction scores, while producing regular reports.<br>• Ensure compliance with cybersecurity standards, including endpoint security and vulnerability remediation.<br>• Collaborate with vendors and optimize support tools such as ticketing systems and asset management platforms.<br>• Drive automation and self-service improvements to enhance user experience and reduce recurring issues.<br>• Support organizational initiatives, including clinic openings and infrastructure upgrades.
We are looking for an experienced IT Systems Administrator-Level 3 to join our team on a long-term contract basis in Juno Beach, Florida. In this role, you will manage and optimize enterprise IT infrastructure, ensuring operational efficiency, robust cybersecurity measures, and compliance with industry standards. The ideal candidate will bring advanced expertise in system architecture, cloud technology, virtualization platforms, and infrastructure security.<br><br>Responsibilities:<br>• Manage the installation, configuration, and maintenance of computing infrastructure, including operating systems and middleware products, across various platforms.<br>• Evaluate, implement, and adjust software parameters and solutions to optimize system performance.<br>• Develop and enforce cybersecurity measures to safeguard enterprise IT environments and ensure compliance with regulations.<br>• Oversee enterprise Active Directory environments, virtualization platforms, and network infrastructure.<br>• Lead IT infrastructure projects such as data center operations, cloud migrations, and automation initiatives.<br>• Collaborate with monitoring engineers to enhance issue prediction, detection, and automated response systems.<br>• Drive continuous improvement in system reliability through root cause analysis and problem management.<br>• Ensure timely delivery of PC hardware and software asset management processes and IT audit requirements.<br>• Maintain compliance with workstation patching and vulnerability reduction efforts.<br>• Utilize IT governance frameworks to establish policies and procedures that align with best practices and industry standards.
We are looking for a Salesforce Application Support Engineer to join our team on a long-term contract basis in Palm Beach Gardens, Florida. In this role, you will be responsible for ensuring the optimal functionality of Salesforce solutions while collaborating with cross-functional teams to address technical challenges and streamline processes. The ideal candidate will bring expertise in Salesforce development, problem-solving capabilities, and a proactive approach to maintaining data accuracy across systems.<br><br>Responsibilities:<br>• Develop and implement scalable solutions using JavaScript and Apex within the Salesforce platform.<br>• Collaborate with stakeholders to translate business requirements, particularly in the legal domain, into technical designs.<br>• Configure and modify Salesforce settings, including permissions and record updates, to meet organizational needs.<br>• Manage escalations and resolve issues using multiple ticketing systems.<br>• Ensure the accuracy and integrity of data across all Salesforce deliverables.<br>• Build and maintain integrations between Salesforce and third-party systems to enhance functionality.<br>• Provide technical support for production issues and troubleshoot problems efficiently.<br>• Utilize Salesforce DevOps tools to streamline development and deployment processes.<br>• Contribute to the ongoing evolution of analytics and reporting by leveraging Salesforce data.
<p>We are looking for a motivated and detail-oriented Junior System Administrator to join our IT team. The ideal candidate will have hands-on experience with Azure, Group Policy, and Exchange. As a Junior System Administrator, you will assist in the management and maintenance of our IT infrastructure, ensuring the reliability and performance of our systems.</p><p> </p><ul><li>Assist in the administration and maintenance of Azure cloud services.</li><li>Manage and configure Group Policies to enforce security settings and streamline user experience.</li><li>Support and maintain Microsoft Exchange environments, including mailbox creation, maintenance, and troubleshooting.</li><li>Monitor system performance and troubleshoot issues to ensure optimal operation.</li><li>Implement and maintain security measures to protect data and systems.</li><li>Perform routine maintenance tasks, such as updates, patches, and backups.</li><li>Assist in the documentation of IT procedures and configurations.</li><li>Provide technical support to end-users and resolve helpdesk tickets in a timely manner.</li><li>Collaborate with senior IT staff on projects and initiatives to improve system performance and security.</li><li>Stay updated with the latest industry trends and best practices in system administration.</li></ul><p><br></p>