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1 result for Communications Specialist in Overland Park, KS
- Shawnee Mission, KS
- onsite
- Temporary / Contract
- 19 - 19 USD / Hourly
- <p>We are looking for a highly motivated Customer Experience Specialist for a client in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer support by addressing inquiries, resolving concerns, and fostering positive relationships. This position is perfect for someone who thrives in a collaborative environment and is dedicated to delivering excellent service.</p><p><br></p><p>Responsibilities:</p><p>• Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage.</p><p>• Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions.</p><p>• Escalate unresolved issues to the appropriate teams or leadership when necessary.</p><p>• De-escalate challenging interactions while maintaining a high standard of customer service.</p><p>• Document customer interactions, feedback, and complaints accurately in the system.</p><p>• Meet or exceed established performance metrics, including service level agreements (SLAs) and departmental standards.</p><p>• Participate actively in training sessions and provide constructive feedback to improve processes and documentation.</p><p>• Collaborate with leadership and team members to enhance program satisfaction and implement actionable insights from client reviews.</p><p>• Adapt positively to organizational changes and provide support for new program implementations.</p><p>• Complete daily administrative tasks such as billing preparation, account updates, and onboarding processes efficiently. </p>
- 2026-04-29T00:00:00Z