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6 results for Product Support Specialist in Orland Park, IL

Application Support Engineer

Chicago, IL
onsite
Temporary / Contract
55.4135 - 64.163 USD / Hourly
We are looking for an Application Support Engineer to provide reliable support for business applications and workflow platforms in a dynamic environment. This Long-term Contract position focuses on resolving production issues, assisting end users, and improving the stability of workflow-driven processes. Based in Chicago, Illinois, this role suits someone who combines strong technical troubleshooting skills with a responsive, customer-focused approach. Responsibilities: • Monitor, investigate, and resolve application issues while managing incoming requests through a structured support queue. • Build, maintain, and troubleshoot automated workflows, with a strong emphasis on Microsoft Power Automate solutions used in production. • Provide front-line support to users by diagnosing problems, communicating updates clearly, and ensuring timely issue resolution. • Support application environments that may include workflow tools such as Nintex and collaboration platforms like SharePoint and Microsoft Teams. • Partner with technical and business stakeholders to identify root causes, document fixes, and reduce recurring incidents. • Assist with user access, configuration, and environment support activities across enterprise platforms, including directories and connected systems. • Track support trends, escalate complex issues when needed, and contribute to continuous improvement of application support processes.
2026-07-13T00:00:00Z

Supply Chain Specialist

Des Plaines, IL
onsite
Temporary / Contract
25 - 32 USD / Hourly
<ul><li>Enter forecasted orders, Purchase Orders and any adjustments accurately and on time.</li><li>Determine pallet weight and truck capacity</li><li>Maintain accurate records including up-to-date variance reports of items ordered vs. items received, forecasted vs. sales, and ending inventory levels vs. targeted.</li><li>Verify Supplier Order confirmation and delivery dates.</li><li>Track and Trace inbound orders in a timely and efficient manner to ensure appointment times are being met and trucks are being received.</li><li>Maintain Supplier Portals including trouble shooting any challenges with the system.</li><li>Utilize all computer applications effectively and ensure timely updates to all applications with vital information: anomalies, item numbers etc.</li><li>Work with Operations to ensure that accurate inventory levels are recorded.</li></ul>
2026-07-03T00:00:00Z

Help Desk/Desktop Support Analyst

Merrillville, IN
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation. Responsibilities: • Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests. • Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting. • Perform approved security-related user support tasks such as application whitelisting and other routine access control activities. • Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption. • Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency. • Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary. • Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through. • Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures. • Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra ID. • Manage and update service desk tickets with clear notes, status changes, and timely resolution details.
2026-06-26T00:00:00Z

Help Desk/Desktop Support Analyst

Lake Bluff, IL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Lake Bluff, Illinois. This role is well suited for someone who enjoys solving hardware, software, and Microsoft environment issues while delivering a detail-oriented experience to clients and colleagues. The ideal candidate brings early-career IT support experience, communicates clearly, and is motivated to expand their technical skills in a hands-on setting that includes travel to client locations. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and peripheral issues by diagnosing problems and guiding users to effective resolutions. • Troubleshoot Windows-based systems, Microsoft applications, and common endpoint concerns to restore normal operations quickly. • Manage incoming service requests, document findings, and track progress through the ticketing system to ensure timely follow-up. • Support user account and access-related tasks within Active Directory and related support tools. • Investigate hardware, network connectivity, and workstation performance issues, escalating more complex matters when needed. • Travel to client sites to deliver on-site technical support, communicate updates clearly, and maintain a detail-oriented customer-facing approach. • Collaborate with team members to share knowledge, coordinate issue resolution, and improve day-to-day support effectiveness.
2026-07-15T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to provide front-line technical support. This contract opportunity has the potential to become permanent and is well suited for someone who takes initiative, communicates clearly, and enjoys being the primary point of contact for end-user technology needs. The role supports a Microsoft-based environment and includes hands-on assistance with troubleshooting, software setup, documentation, and daily service desk activities. Responsibilities: • Serve as the first point of contact for employees seeking technical assistance and deliver a thorough, service-oriented support experience. • Respond to and resolve a manageable volume of service requests while staying proactive in identifying user needs and preventing recurring issues. • Troubleshoot desktop, system, and application problems within a Microsoft environment, including Windows-based devices and common business tools. • Install software, configure user workstations, and provide basic technical support for end-user hardware and applications. • Maintain accurate support records, update internal documentation, and ensure ticket details are properly captured in the service desk system. • Track inventory levels for IT equipment and supplies, manage asset-related records, and alert leadership when stock needs replenishment. • Provide first-level support for business applications, including assisting users with issues related to platforms such as Business Central. • Support endpoint management activities and contribute to device administration processes; experience with Intune is considered beneficial.
2026-07-13T00:00:00Z

IT Support

Munster, IN
onsite
Temporary / Contract
17.4135 - 20.163 USD / Hourly
We are looking for a detail-oriented IT Support specialist to join a contract assignment, providing high-quality technical assistance in a user-focused environment. This role supports employees during a Microsoft 365 deployment, helping maintain productivity and a positive support experience across the organization. The ideal candidate brings strong desktop support knowledge, communicates effectively with users at every level, and can resolve issues through both remote and onsite assistance when needed. Responsibilities: • Deliver personalized technical support to end users during the Microsoft 365 rollout, ensuring a smooth and efficient experience. • Respond to support requests, diagnose problems, and resolve desktop, software, and application issues in a timely manner. • Troubleshoot technical concerns remotely and travel onsite when necessary to provide hands-on assistance. • Assist users with Microsoft 365 and Office 365 functionality, including identifying and resolving application-related issues. • Install, remove, and configure software while addressing compatibility or performance problems on desktop systems. • Follow documented support procedures and maintain accurate records of incidents, actions taken, and resolutions. • Escalate advanced or unresolved problems to internal IT or desktop support teams for further investigation. • Provide detail-oriented, customer-focused service while supporting staff members, leadership, and executive-level users. • Support workstation setup and maintenance activities, including desktop hardware, imaging, and Windows 10 environments.
2026-07-08T00:00:00Z