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4 results for Product Support Specialist in Orland Park, IL

Customer Service Specialist

Chicago, IL
onsite
Temporary / Contract
30 - 32 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between $30.00-32.00 an hour. Primary Responsibilities:• Develop mutually rewarding working relationships with customers through superior customer service• Receive and process orders with an exceptional accuracy level of 95% or better into order system• Send customer confirmation of order receipt within 3 hours of order entry• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)• Review, edit and report on the company’s on time in full (OTIF) performance• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments• Process, monitor and review various customer reports or account information and communicates to the customer or sales team• Cross check other customer account specialists order entries for accuracy daily• Support other customer accounts as needed• Provide necessary follow-up and initiates correspondence to customers• Achieve KPI’s set forth by the company and/or department• Perform other duties as assigned
2026-04-07T00:00:00Z

Sales Specialist

Downers Grove, IL
onsite
Temporary to Hire
31.5115 - 36.487 USD / Hourly
We are looking for a motivated Sales Specialist to join a scientific services organization in Downers Grove, Illinois. This Contract to permanent opportunity is well suited for someone who enjoys building client relationships, generating new business, and working in a fast-moving B2B environment. The role offers the chance to support commercial growth while collaborating closely with internal teams in a detail-oriented, science-focused setting. Responsibilities:• Build product and service knowledge across the company’s scientific testing solutions so you can confidently guide prospective clients.• Maintain accurate sales activity, prospect details, customer communications, sample information, and opportunity updates within the CRM, preferably HubSpot.• Create and grow a healthy pipeline by identifying promising leads and moving them steadily through each stage of the sales cycle.• Connect with prospective customers to learn about their business needs and recommend service options that align with their goals.• Investigate leads from marketing efforts and other inbound channels to personalize outreach and improve conversion potential.• Track industry developments, competitor activity, and market direction to support informed sales conversations and positioning.• Pursue new business through proactive outreach efforts, including cold calling and other outbound engagement strategies.• Contribute to broader sales and business development efforts by assisting with additional tasks that support team objectives. The salary range for this position is $65,000 to $69,000. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-04-27T00:00:00Z

Help Desk/Desktop Support Analyst

Deerfield, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities. Responsibilities: • Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner. • Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems. • Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts. • Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care. • Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance. • Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary. • Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.
2026-04-28T00:00:00Z

Web Content Specialist

Lake Forest, IL
onsite
Temporary / Contract
40 - 45 USD / Hourly
We are looking for a skilled Web Content Specialist to join our team in Mettawa, Illinois. In this long-term contract role, you will play a key part in maintaining and enhancing the digital presence of multiple brand websites. This position combines technical expertise with a keen eye for quality assurance and a curiosity for leveraging emerging technologies. Responsibilities: • Publish and update web content across multiple brand websites using enterprise-level platforms such as Adobe or Optimizely. • Build and configure landing pages, product detail pages, campaign assets, and navigational elements in alignment with established brand and UX standards. • Conduct thorough quality assurance checks to ensure content accuracy, compliance, and adherence to organizational standards. • Manage digital assets, including image optimization, metadata tagging, and file organization within the designated systems. • Collaborate with cross-functional teams to fulfill content requests and support marketing and e-commerce initiatives. • Monitor and analyze site performance and user engagement to identify opportunities for improvement. • Utilize AI tools and automation technologies to streamline routine tasks and enhance content quality. • Stay updated on compliance requirements and ensure all web content aligns with organizational policies. • Participate in ongoing training led by the Web Team Lead to continuously refine technical skills. • Troubleshoot and resolve technical issues related to web content publishing and site functionality.
2026-04-29T00:00:00Z