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3 results for Customer Service Manager in Orland Park, IL

Customer Service Representative

Downers Grove, IL
onsite
Temporary to Hire
18.525 - 19.5 USD / Hourly
We are looking for a Customer Service Representative to join our agriculture team in Woodridge, Illinois in a contract role with permanent potential. This position serves as a key point of contact for customers and sales partners, ensuring orders are handled accurately and inquiries are resolved with professionalism. The ideal candidate is organized, responsive, and comfortable managing a high volume of order activity, calls, and account details while delivering a strong customer experience. Responsibilities: • Serve as the primary contact for customers and sales representatives, providing timely support and guidance throughout the order lifecycle. • Process and oversee orders from initial entry through final resolution, including confirmations, updates, tracking, returns, and claim follow-up. • Complete daily work in the order management system and B2B platform with a strong focus on accuracy and efficiency. • Maintain account and order accuracy across pricing, substitutions, shipment details, product availability, and exception handling throughout the year. • Prepare, organize, and retain sales order documentation and provide requested reports to customers or the sales team. • Share important deadlines, inventory-related updates, and vendor information with customers to support smooth order fulfillment. • Build productive working relationships with internal teams, customers, vendors, and sales partners to promote excellent service. • Manage multiple inbound and outbound calls while prioritizing customer issues, resolving concerns, and keeping daily tasks on schedule. • Contribute ideas for process and system improvements, and assist with testing, training, and other special projects as needed.
2026-07-30T00:00:00Z

Customer Service Representative

Arlington Heights, IL
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
Our client is looking for a Customer Service Representative to support clients and coordinate orders in Arlington Heights, Illinois. This role is ideal for someone who thrives in a deadline-driven environment, stays organized across multiple priorities, and communicates clearly with both customers and internal teams. The person in this position will help keep custom and stock product orders on track from initial request through final delivery while providing thoughtful service and practical solutions. THIS POSITION IS 100% ON-SITE*10% (4 times/year) TRAVEL TO TRADESHOWS IS REQUIRED FOR THIS POSITION* Pay: $25/hour-$29/hourBenefits: Medical, Dental, Vision, 401k, Paid Time Off Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Manage customer orders from purchase order receipt through shipment, ensuring all documentation, acknowledgements, payment details, and delivery information are completed accurately.• Serve as the main point of contact for customers, sales partners, and production teams by providing updates, answering questions, and coordinating changes throughout the order lifecycle.• Review product details and proofs before production, confirm specifications are correct, and partner with the art team to move custom projects forward efficiently.• Handle quote requests, sample coordination, reorder outreach, and product-related follow-up to support ongoing customer needs and sales activity.• Monitor production and shipping timelines closely, escalate risks early, and work across departments to resolve delays, discrepancies, or fulfillment issues before they affect delivery commitments.• Support licensed product processes by maintaining required documentation, tracking labeling needs, and assisting with royalty and compliance-related activities.• Perform administrative customer service tasks such as maintaining account records, processing invoicing support, collecting required forms, and assisting with past-due balance follow-up.• Contribute to office operations by answering incoming calls, welcoming visitors, distributing mail, ordering supplies, and assisting with other administrative needs as assigned.• Travel domestically on a limited basis for industry trade shows, including event preparation, booth setup and breakdown, and participation in scheduled sessions.
2026-07-14T00:00:00Z

Quality Control Manager

Chicago, IL
onsite
Permanent / Full Time
80000 - 85000 USD / Yearly
The salary range for this position is $80,000 - $85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Develop, administer, and continuously improve the call monitoring and quality assurance program. • Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards. • Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams. • Analyze customer experience trends, borrower feedback, complaint data, and quality review findings to identify opportunities for service improvements. • Develop recommendations that enhance customer satisfaction, first-call resolution, and overall service quality. • Monitor borrower complaints, escalation trends, and customer dissatisfaction indicators to identify root causes and recommend corrective actions. • Monitor customer interactions for compliance with CFPB servicing regulations, RESPA, FDCPA, FCRA, UDAAP, SCRA, and applicable client requirements. • Partner with Compliance to ensure quality reviews align with regulatory expectations and emerging risks. • Track remediation efforts and validate corrective actions to ensure deficiencies are effectively addressed. • Prepare and present quality assurance reports, trend analyses, risk assessments, and performance metrics to management and executive leadership.
2026-07-17T00:00:00Z