We are looking for an experienced UX research specialist to support product discovery and experience improvement for AI-driven solutions and internal digital tools. This Long-term Contract position offers the opportunity to work remotely while partnering with cross-functional teams to uncover user needs, evaluate product concepts, and guide better design decisions. The role combines hands-on research execution with insight storytelling to help shape customer-facing and employee experiences across multiple business areas.<br><br>Responsibilities:<br>• Plan and carry out user research initiatives using a mix of qualitative and quantitative approaches to inform product and experience decisions.<br>• Partner with product managers, designers, engineers, and business stakeholders to identify research goals and translate open questions into actionable studies.<br>• Support and independently drive research for AI-enabled experiences, customer support workflows, marketing-related journeys, and internal employee tools.<br>• Synthesize findings from interviews, surveys, behavioral data, and usability evaluations into clear themes, insights, and practical recommendations.<br>• Work closely with analytics and data teams to connect user feedback with measurable trends and broader business context.<br>• Present research outcomes to cross-functional audiences in a concise and persuasive manner that builds alignment and confidence.<br>• Contribute to product strategy by highlighting user pain points, unmet needs, and opportunities for improved end-to-end experiences.<br>• Promote user-centered practices and research best standards across teams to strengthen the overall design and product development culture.
<p>We are looking for a skilled UX/UI Designer to join our team in Los Angeles, California. In this Contract to permanent position, you will play a key role in designing user-focused interfaces for complex, data-driven applications. This role offers an exciting opportunity to lead design efforts from concept to delivery while collaborating with stakeholders and engineering teams.</p><p><br></p><p>Responsibilities:</p><p>• Lead the end-to-end design process for enterprise applications, including user research, wireframing, prototyping, and creating high-fidelity mockups using Figma.</p><p>• Translate ambiguous or incomplete requirements into actionable design briefs and facilitate alignment among stakeholders.</p><p>• Design intuitive interfaces for dashboards, analytics views, and workflows, ensuring usability for large datasets through pagination, filtering, and sorting.</p><p>• Develop functional prototypes to validate ideas early in the design process, utilizing Figma and AI tools.</p><p>• Maintain attention to detail by addressing edge cases, error states, and loading scenarios, ensuring designs are production-ready.</p><p>• Architect and manage a scalable design system in Figma, complete with components, tokens, and thorough documentation.</p><p>• Integrate AI tools into the design workflow to enhance efficiency and explore innovative solutions for AI-native features.</p><p>• Conduct user research and usability testing to gather insights and inform design decisions.</p><p>• Collaborate closely with engineering teams to ensure seamless design handoff and implementation, addressing design drift proactively.</p>