<p>We are looking for a Support Specialist I to provide responsive technical assistance for employees across local and remote environments. This Long-term Contract position focuses on resolving day-to-day hardware, desktop, laptop, and basic IT support issues while delivering a high standard of customer service. The ideal candidate is comfortable handling incoming support requests, documenting incidents accurately, and collaborating with broader support teams to ensure issues are addressed efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming help desk requests from employees and deliver first-level technical support for desktop, laptop, and general IT concerns.</p><p>• Troubleshoot common Windows and hardware issues using remote support tools and established service procedures.</p><p>• Record, update, and maintain accurate incident details in the support ticketing system to ensure clear case tracking and follow-through.</p><p>• Escalate unresolved or higher-complexity issues to the appropriate technical teams while keeping users and stakeholders informed of progress.</p><p>• Assist users during transitions to a new tenant environment by answering questions and providing step-by-step support as needed.</p><p>• Support both corporate and field-based personnel, including remote users, with timely and thorough technical assistance.</p><p>• Communicate case status updates clearly to end users and management to help maintain transparency throughout issue resolution.</p><p>• Contribute to team effectiveness by applying feedback, sharing knowledge, and identifying practical ways to improve support delivery.</p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is currently seeking an A/V Technician for a client located in Orange County, CA. This is a hands-on role focused on day-to-day audio/visual support, event setup, and troubleshooting in a fast-paced, onsite environment. You’ll play a key role in ensuring conference rooms, events, and AV systems run smoothly for internal teams.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide daily support for AV systems, including monitoring, basic troubleshooting, and triaging issues for end users</li><li>Assist with setup, operation, and breakdown of AV equipment for meetings, events, and presentations</li><li>Support conference rooms by ensuring AV equipment (displays, microphones, speakers, cameras) is functioning properly</li><li>Respond quickly to urgent AV issues and provide break/fix support as needed</li><li>Help maintain and organize AV equipment, ensuring systems are ready for use</li><li>Assist with ongoing AV projects and upgrades under the guidance of senior team members</li><li>Support video conferencing tools such as Microsoft Teams, Zoom, and similar platforms</li><li>Collaborate with team members and provide excellent customer service in a fast-paced environment</li><li>Gain exposure to advanced AV technologies such as video walls, multi-camera setups, and modern AV systems</li></ul>