<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking a <strong>Telecommunications Lead</strong> to support and oversee enterprise telecom infrastructure for a globally recognized arts and cultural organization. This role will be responsible for leading telecom operations, managing vendors, and driving modernization efforts across voice, data, and unified communications platforms.</p><p><br></p><p>5–10+ years of experience in telecommunications or unified communications</p><p>Proven experience leading or owning telecom environments in enterprise settings</p><p>Strong expertise in:</p><ul><li>VoIP technologies (SIP, RTP, call routing)</li><li>PBX systems (Cisco Call Manager, Avaya, or similar)</li><li>Unified communications platforms (e.g., Microsoft Teams Voice)</li></ul><p>Experience working with telecom carriers and managing vendor relationships</p><p>Solid understanding of networking fundamentals (QoS, VLANs, WAN/LAN)</p><p>Ability to troubleshoot complex voice and connectivity issues</p>
<p>We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.</p><p>• Maintain clear and attentive communication while assisting executives and other users with technical challenges.</p><p>• Document all support activities thoroughly to ensure accurate tracking and resolution.</p><p>• Collaborate with team members to identify and implement solutions for recurring technical issues.</p><p>• Provide guidance and training to users on system functionalities and best practices.</p><p>• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.</p><p>• Stay updated on current technologies to better support end users and improve service delivery.</p><p>• Adhere to organizational policies and procedures while maintaining a high level of integrity.</p><p>• Utilize remote access tools effectively to troubleshoot and resolve issues.</p><p>• Support system changes or upgrades as needed, ensuring minimal disruption to operations.</p>
We are looking for an experienced Operations Specialist to join our team in City of Industry, California. This contract-to-permanent position is ideal for a motivated, detail-oriented candidate with a strong background in import operations and customer service. The role requires a proactive individual who can manage complex shipments, collaborate with cross-functional teams, and ensure exceptional service delivery.<br><br>Responsibilities:<br>• Monitor and process customer orders for both international and domestic shipments, ensuring timely delivery and cost efficiency.<br>• Provide detailed shipment updates and status reports to customers, agents, and overseas branch offices.<br>• Handle a high volume of shipments, optimizing processes to improve operational efficiency.<br>• Collaborate with the Operations Team and Operations Manager to support key functions and resolve issues.<br>• Address and resolve customer complaints or problems promptly and effectively.<br>• Negotiate with suppliers, vendors, agents, and customers to maintain strong business relationships.<br>• Offer guidance and leadership to the Operations Team, sharing expertise to foster growth and teamwork.<br>• Demonstrate a positive and collaborative attitude while contributing to team success.
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>
<p>A Larger Medical Center in the La Puente Area is in the need of a d Medical Billing Specialist with strong Medi-Cal insurance experience. The Medical Billing Specialist will play a key part in managing the revenue cycle and ensuring accurate billing for Medi-Cal programs. The Medical Billing Specialist must have expertise to maintain compliance with provider guidelines and optimize reimbursement processes. Experience in OBGYN and/or Perinatal Services is a bit plus.</p><p><br></p><p>Responsibilities:</p><p>• Verify patient eligibility for Medi-Cal and confirm Managed Care Plan assignments for services rendered.</p><p>• Prepare and submit claims accurately using appropriate coding and modifiers, including electronic equivalents of CMS-1500 forms.</p><p>• Post payments, reconcile accounts, and ensure adjustments and write-offs align with contractual requirements.</p><p>• Analyze denied or underpaid claims, identify issues, and resubmit them to secure proper reimbursement.</p><p>• Manage appeals by reviewing Explanation of Benefits and engaging with the appeals process to resolve claim discrepancies.</p><p>• Maintain secure and compliant records of Protected Health Information used in billing activities.</p><p>• Assist healthcare providers with billing inquiries and support case management practices to enhance revenue.</p><p>• Ensure all billing activities align with Medi-Cal Provider Manual and Managed Care Plan guidelines.</p><p>• Collaborate with internal teams to streamline billing processes and improve efficiency.</p>