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4 results for Help Desk Tier 3 in Ontario, CA
- Los Angeles, CA
- onsite
- Temporary
- 35 - 40 USD / Hourly
- <p>We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.</p><p>• Maintain clear and attentive communication while assisting executives and other users with technical challenges.</p><p>• Document all support activities thoroughly to ensure accurate tracking and resolution.</p><p>• Collaborate with team members to identify and implement solutions for recurring technical issues.</p><p>• Provide guidance and training to users on system functionalities and best practices.</p><p>• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.</p><p>• Stay updated on current technologies to better support end users and improve service delivery.</p><p>• Adhere to organizational policies and procedures while maintaining a high level of integrity.</p><p>• Utilize remote access tools effectively to troubleshoot and resolve issues.</p><p>• Support system changes or upgrades as needed, ensuring minimal disruption to operations.</p>
- 2026-03-27T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary
- 33 - 40 USD / Hourly
- <p>We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization.</p><p><br></p><p>Responsibilities:</p><p>• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.</p><p>• Maintain clear and attentive communication while assisting executives and other users with technical challenges.</p><p>• Document all support activities thoroughly to ensure accurate tracking and resolution.</p><p>• Collaborate with team members to identify and implement solutions for recurring technical issues.</p><p>• Provide guidance and training to users on system functionalities and best practices.</p><p>• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.</p><p>• Stay updated on current technologies to better support end users and improve service delivery.</p><p>• Adhere to organizational policies and procedures while maintaining a high level of integrity.</p><p>• Utilize remote access tools effectively to troubleshoot and resolve issues.</p><p>• Support system changes or upgrades as needed, ensuring minimal disruption to operations.</p>
- 2026-03-18T00:00:00Z
- Lake Forest, CA
- remote
- Temporary
- 47.5 - 55 USD / Hourly
- We are looking for a skilled MSP Service Desk Manager to lead and oversee service desk operations in Lake Forest, California. In this long-term contract position, you will manage a dynamic team of technicians, ensuring exceptional service delivery and operational efficiency. The ideal candidate will possess strong leadership qualities, a deep understanding of IT service management, and the ability to drive continuous improvement in a fast-paced environment.<br><br>Responsibilities:<br>• Supervise daily service desk activities to ensure high-quality support and client satisfaction.<br>• Provide leadership and mentorship to service desk staff, fostering attention to detail and a collaborative work environment.<br>• Manage ticket assignments, schedules, and technician workloads to ensure timely resolution and adherence to service level agreements.<br>• Oversee incident triage and prioritize tickets based on urgency and business impact.<br>• Communicate effectively with clients, providing updates and resolving service-related issues promptly.<br>• Monitor service metrics, including ticket volume, response times, and technician utilization, to identify areas for improvement.<br>• Implement process enhancements to optimize service desk operations and maintain compliance with organizational standards.<br>• Serve as the escalation point for complex technical issues and client concerns.<br>• Collaborate with leadership to refine policies, procedures, and workflows for improved efficiency.<br>• Ensure accurate documentation and time tracking for audit readiness and operational reporting.
- 2026-03-06T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary
- 35 - 38 USD / Hourly
- <p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking an IT Support Specialist with 5+ years of experience providing Tier 1–3 technical support in enterprise environments. Strong hands-on experience with Microsoft Intune, Azure Active Directory (Azure AD), and Microsoft 365 administration. Proven ability to troubleshoot hardware, software, networking, and cloud-based systems while delivering excellent end-user support in hybrid and remote environments.</p>
- 2026-03-04T00:00:00Z