<p><strong>AI Operations Analyst / Systems Administrator</strong></p><p><strong>Overview</strong></p><p>Our client is an MSP/MSSP that recently launched an AI consulting practice. We are looking for a hands‑on technologist who will primarily support day‑to‑day managed services operations while also working closely with the Chief AI Director to support AI initiatives as the practice continues to evolve.</p><p>This role is well suited for a systems administrator or senior support professional who enjoys operational work, is comfortable supporting multiple clients, and actively uses AI tools to analyze, document, and improve technical workflows.</p><p><strong>Key Responsibilities</strong></p><p><strong>Operations & Client Support</strong></p><ul><li>Provide Tier 2–3 support for managed services clients, including remote support and project-based work</li><li>Own helpdesk tickets from escalation through resolution</li><li>Support onboarding, migrations, and infrastructure projects for new and existing clients</li><li>Administer and support environments that may include:</li><li>Windows, Active Directory, Microsoft 365, Azure</li><li>Endpoint management, identity, and security tooling common in MSP/MSSP environments</li><li>Create and maintain clear technical documentation and operational processes</li></ul><p><strong>AI & Data Support</strong></p><ul><li>Work under the guidance of the Chief AI Director to support AI consulting initiatives</li><li>Assist with:</li><li>Data collection, preparation, and organization for AI use cases</li><li>Development and maintenance of documentation, prompts, and internal workflows</li><li>Testing and validation of AI tools and solutions</li><li>Apply AI tools to improve operational efficiency, documentation quality, and analysis</li><li>Help translate business and technical requirements into structured inputs for AI solutions</li></ul><p><br></p>