We are looking for an experienced IT Manager/Director to lead digital workplace operations in Lake Forest, Illinois. This role is responsible for maintaining reliable end-user technology services, improving the employee technology experience, and guiding day-to-day service delivery across core workplace platforms. The ideal candidate brings strong operational leadership, technical depth, and the ability to coordinate effectively with both internal stakeholders and external service partners.<br><br>Responsibilities:<br>• Oversee the daily delivery of digital workplace services, including endpoint administration, desktop standards, collaboration platforms, and identity-related solutions.<br>• Maintain dependable and consistent IT services by tracking uptime, responsiveness, and overall platform performance against defined service targets.<br>• Partner with internal support groups and third-party providers to align priorities, resolve issues efficiently, and sustain high-quality service delivery.<br>• Direct the handling of incidents, user requests, root cause investigations, and change activities in accordance with established operational procedures.<br>• Review service metrics regularly and lead remediation efforts when performance trends fall short of expected outcomes.<br>• Establish and refine workstation and device management practices to support secure, standardized, and efficient user environments.<br>• Drive operational improvements across digital workplace support processes to enhance service quality and user satisfaction.
We are looking for an experienced Office Manager to oversee daily workplace operations and create an organized, detail-oriented environment for employees and visitors in St Charles, Illinois. This contract-to-permanent position is ideal for someone who brings strong administrative judgment, stays composed while managing shifting priorities, and takes initiative to keep the office running smoothly. The right candidate will combine hands-on operational support with a service-focused approach, helping leadership and staff remain productive through dependable coordination and follow-through.<br><br>Responsibilities:<br>• Direct daily office activities to ensure the workplace operates efficiently and remains organized, functional, and welcoming.<br>• Monitor and replenish office materials, refreshments, and shared resources while keeping supply storage orderly and well maintained.<br>• Coordinate with landlords, maintenance providers, cleaners, and other vendors to address facility needs and support a safe, well-maintained office environment.<br>• Provide administrative assistance to leadership and staff, including document organization, record maintenance, and support for recurring operational tasks.<br>• Review invoices, help track expenses, and assist with vendor payment processes while maintaining accurate files and supporting documentation.<br>• Organize employee lunches, internal gatherings, and hospitality arrangements that contribute to a positive and supportive team atmosphere.<br>• Support incoming and outgoing shipments, manage deliveries, and maintain accurate inventory across office and operational storage areas.<br>• Assist with travel plans, scheduling logistics, and itinerary distribution for non-event business travel in coordination with internal team partners.<br>• Handle business-related errands, support laundry needs for team items, and contribute to special projects or additional operational tasks as priorities evolve.