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6 results for Customer Service Manager in Oakbrook Terrace, IL

Customer Service Representative

West Chicago, IL
onsite
Temporary to Hire
21.85 - 23 USD / Hourly
We are looking for a Customer Service Representative to support a busy manufacturing operation in West Chicago, Illinois. This contract opportunity with permanent potential is ideal for someone who enjoys handling customer requests, coordinating order activity, and working closely with internal teams to keep service levels high. The person in this role will serve as a key point of contact for customers, sales partners, and branch locations while helping ensure accurate order processing and timely follow-through. Responsibilities: • Manage incoming customer, branch, and sales representative orders, ensuring details are entered accurately and shared with the appropriate production team members. • Update order records by processing changes, cancellations, and daily back order activity based on shipping information received. • Coordinate with laboratory staff to confirm product specifications and support accurate formula selection when questions arise. • Communicate revisions to existing orders with relevant internal departments and sales contacts so all parties remain aligned. • Maintain item records and customer account notes, keeping profiles current and organized for ongoing service needs. • Support production operations by preparing batch tickets and assisting with requests tied to order fulfillment. • Receive customer tote return requests and route the information to shipping and production teams for scheduling and follow-up. • Process weekly spot color billing, handle branch paperwork, and organize records for invoices, credits, and transfers. • Monitor shipment activity before release to the shipping department and assist with purchase order routing, ship-to updates, and hold release requests as needed.
2026-06-05T00:00:00Z

Customer Service Representative

Itasca, IL
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Customer Service Representative to support customers by delivering timely, accurate assistance near Schaumburg Illinois. This role focuses on managing orders, responding to inquiries, and resolving service-related issues with professionalism and care. The ideal candidate is organized, comfortable handling a high volume of calls and data entry, and able to build confidence with strong product knowledge and dependable follow-through. Compensation: $55,000 - $60,000Monday-Friday Onsite for the first 6 months, then hybrid 3 days in office 2 days wfh.Medical, Dental, Vision, 401k, PTO, holiday Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Respond to inbound customer and internal inquiries.• Review customer concerns, identify the source of issues, and coordinate effective resolutions.• Process and verify purchase orders each day.• Generate and send invoices.• Maintain sales-related records and update order information in company systems, including SAP, with close attention to detail.• Support lead-related and sales assistance activities as assigned to help maintain strong customer relationships.• Build working knowledge of product lines in order to answer questions.
2026-06-03T00:00:00Z

Client Services Coordinator

Westmont, IL
onsite
Temporary to Hire
25.118 - 29.084 USD / Hourly
We are looking for an experienced and dependable Client Services Coordinator to support client interactions and office operations. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing administrative coordination with a strong service mindset in a fast-paced pharm/biotech environment. The person in this role will help keep schedules, communications, records, and client materials organized while working closely with internal teams to deliver a high-quality experience. Responsibilities:• Arrange client meetings, lunches, and team gatherings while ensuring calendars and logistics are managed smoothly• Support internal scheduling needs and help keep projects and appointments on track across multiple teams• Maintain organized client files, documentation, and activity records with a high degree of accuracy• Prepare presentations, reports, and other materials used for client communication and internal coordination• Enter, update, and monitor information within internal platforms, including laboratory information management systems, to support reporting and service delivery• Partner with cross-functional colleagues to promote responsive service and a positive client experience• Identify administrative or operational issues early and take practical steps to resolve them efficiently• Provide general office support such as reception coverage, filing, supply coordination, and back-office assistance as needed The salary range for this position is $26.44 to $31.25. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-06-05T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent / Full Time
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-05-29T00:00:00Z

Account Manager

Chicago, IL
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for an Account Manager to support and strengthen relationships with multifamily property partners in Chicago, Illinois. This role serves as a trusted point of contact for community stakeholders, helping to improve service satisfaction, encourage long-term partnerships, and support contract retention efforts. The ideal candidate brings strong communication skills, sound judgment, and the ability to coordinate effectively across teams while managing a portfolio of accounts. The position offers a salary of $60,000-$75,000 + bonus + health, vision, dental, 401K with match, tuition reimbursement and more. *This position requires the individual to travel to client sites in the Chicagoland area 1-2 times per week* Outside of this requirement, the position is mostly remote with occasional requirement to be in their Chicago office. Responsibilities:• Manage a portfolio of multifamily community accounts and build productive relationships with property managers and key stakeholders.• Lead renewal discussions for smaller-unit agreements, with a focus on preserving existing business and supporting healthy account performance.• Act as the primary contact for community concerns, responding quickly to service issues, resident escalations, and account-related questions.• Partner with internal departments to investigate problems, coordinate resolutions, and keep clients informed of progress and outcomes.• Conduct regular in-person or virtual meetings across assigned properties to review needs, strengthen engagement, and identify opportunities for improvement.• Share updates, performance insights, and quarterly scorecard results with property partners to support transparency and ongoing collaboration.• Coordinate onboarding activities, renewal planning, and property-level events with management teams to enhance the customer experience.• Deliver education on available products, services, and promotional initiatives so clients understand current solutions and value offerings.• Use company resources, campaigns, and onsite engagement strategies to support retention goals and improve overall service perception.
2026-05-21T00:00:00Z

Billing Collection Manager

Lisle, IL
onsite
Permanent / Full Time
115000 - 130000 USD / Yearly
Billing and Collection Manager Chicagoland area - hybrid Email your resume to [email protected] or call 630-368-1175 Medical, dental, 401k and bonuses paid out yearly oversee billing operations and collections performance for a construction-focused organization hybrid role in Chicagoland area .Supervising staff of 6 plus individuals handling billing, collections and managing accounts receivable is current. Making sure invoicing and reporting,account follow-up are timely. The ideal candidate brings strong knowledge of construction contract billing, a proactive leadership style, and the ability to improve processes while maintaining high standards of accuracy and compliance. Responsibilities:• Lead daily accounts receivable and billing operations to support accurate invoicing, timely collections, and strong financial performance.• Review customer billing activity, monitor outstanding balances, and drive consistent follow-up to accelerate payment resolution.• Investigate discrepancies where invoices are not paid , identify root causes, and coordinate corrective actions to reduce repeat issues.• Oversee entry and validation of billing data within company systems, ensuring completeness and readiness for internal review and processing.• Supervise, coach, and develop AR team members while providing direction on priorities, workload management, and departmental coverage.• Establish and refine procedures that improve workflow efficiency, strengthen internal controls, and support department goals.• Analyze billed and unbilled trends, aging performance, and collection results to identify risks and recommend operational adjustments.• Prepare recurring AR reports for accounting leadership, including clear commentary on account status, issues, and next steps.• Act as the main escalation point for billing disputes and delayed payments, collaborating with internal stakeholders and customers to resolve concerns.• Support audit requests and verify adherence to accounting procedures, addressing discrepancies quickly to reduce financial risk.
2026-05-20T00:00:00Z