8 results for Customer Service Supervisor in Norwalk, CT

Customer Service Representative

Newark, NJ
onsite
Temporary
16 - 18 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Newark, New Jersey. In this long-term contract role, you will serve as the first point of contact for customers, ensuring their inquiries are handled efficiently and professionally. This position requires excellent communication skills and a strong ability to manage customer interactions effectively. Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, addressing customer inquiries and concerns. • Process orders accurately and efficiently, ensuring all details are captured correctly. • Maintain detailed records of customer interactions and transactions in the system. • Resolve customer issues promptly, coordinating with internal teams when necessary. • Provide clear and accurate information about products, services, and company policies. • Strive to exceed customer satisfaction standards by offering exceptional service. • Follow established procedures and guidelines for call center operations. • Monitor and manage multiple customer accounts simultaneously. • Identify opportunities to improve service processes and share feedback with management.
2026-04-06T00:00:00Z

Customer Service Representative

New York, NY
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in New York, New York. In this contract position, you will play a vital role in providing exceptional support to customers, ensuring their inquiries are handled professionally and efficiently. This opportunity is ideal for individuals who thrive in a fast-paced hospitality environment and enjoy engaging with customers to meet their needs. Responsibilities: • Respond promptly to incoming customer inquiries through phone calls, ensuring a high level of professionalism and accuracy. • Process customer orders and manage order entry tasks with attention to detail. • Address and resolve customer issues or concerns, maintaining a positive and helpful attitude. • Handle both inbound and outbound calls as needed to support customer service objectives. • Collaborate with team members to ensure seamless communication and resolution of customer requests. • Maintain detailed and accurate records of customer interactions in the system. • Provide information about products, services, and promotions to assist customers in making informed decisions. • Work efficiently to meet performance targets and service level agreements. • Adapt to changing priorities and procedures to support business needs. • Uphold company standards for customer satisfaction throughout all interactions.
2026-04-06T00:00:00Z

Sales Supervisor

Fairfield, NJ
onsite
Permanent
65000 - 85000 USD / Yearly
We are looking for an experienced and driven Sales Supervisor to lead and inspire a team of call center representatives in Parsippany, New Jersey. This role requires a strong leader who can oversee daily operations, improve team performance, and ensure exceptional customer experiences. If you thrive in a fast-paced environment and have a passion for customer service excellence, this position is an excellent fit for you. Responsibilities:• Supervise and motivate a team of call center representatives, fostering a positive work environment and high team morale.• Establish clear performance goals and provide ongoing coaching and feedback to team members.• Monitor and analyze key performance metrics to identify areas for improvement and optimize team productivity.• Ensure adherence to call center policies and procedures while promoting best practices.• Address escalated customer concerns and deliver effective solutions to maintain satisfaction.• Collaborate with the training department to design and implement comprehensive training programs for new and existing staff.• Drive sales growth and improve customer retention by equipping representatives with the necessary tools and knowledge.• Conduct regular performance evaluations and develop individualized growth plans for team members.• Prepare and present detailed reports on call center performance to senior management.• Work cross-functionally with departments such as marketing, operations, and IT to ensure seamless coordination of call center activities.
2026-03-26T00:00:00Z

Customer Success Manager

New York, NY
onsite
Permanent
200000 - 300000 USD / Yearly
We are looking for an experienced Customer Success Manager to oversee the successful integration and use of our AI-powered delivery platform. In this role, you will guide customers through onboarding, implementation, and optimization processes while acting as a trusted advisor to ensure they achieve measurable business outcomes. You will collaborate closely with cross-functional teams to enhance workflows, address challenges, and drive customer satisfaction. Responsibilities: • Facilitate onboarding sessions to help customers configure the platform within their existing systems and workflows. • Provide guidance on AI copilot setup and workflow optimization to ensure seamless implementation. • Develop personalized rollout strategies tailored to each customer’s needs and team structures. • Deliver training sessions to familiarize users with AI-driven tools, including automated requirements capture and real-time synchronization. • Assist customers in integrating the platform with their internal systems and historical data sources. • Build and nurture strong relationships with solution engineers, system integrators, and services teams focused on quality and detail. • Advocate for customer feedback to influence product enhancements and roadmap development. • Diagnose and resolve technical or process-related issues, collaborating with engineering teams as necessary. • Monitor adoption metrics and recommend workflow improvements or new features to maximize customer success. • Create detailed success plans, quarterly business reviews, and actionable insights to drive retention and account growth.
2026-03-19T00:00:00Z

Customer Experience Specialist

Elmwood Park, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment. Responsibilities:• Maintain and manage organizational systems to ensure accurate data and a reliable database.• Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages.• Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow.• Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement.• Utilize Microsoft Excel to organize data, create reports, and support operational needs.• Manage email correspondence effectively to ensure clear communication with clients and team members.• Handle CRM systems to monitor customer interactions and ensure data integrity.• Provide administrative assistance to streamline processes and support team operations.• Monitor work orders to ensure timely completion and resolve any operational bottlenecks.
2026-04-06T00:00:00Z

Customer Service Rep- Building & Parking

Lyndhurst, NJ
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis near Rutherford, New Jersey. In this role, you will play a crucial part in ensuring seamless logistics operations by managing customer purchase orders for flooring products and services. Your attention to detail and commitment to providing excellent service will contribute to enhancing our operational efficiency and customer satisfaction. Responsibilities:• Process and manage customer purchase orders, ensuring accuracy and timely completion.• Coordinate shipping and fulfillment for flooring products and services.• Utilize the Sales and Distribution module to enter and oversee sales and purchase orders.• Monitor back-order lists, open billing lists, and scheduled picking/shipping lists to ensure smooth operations.• Address customer inquiries and resolve order-related issues promptly and professionally.• Collaborate with regional teams to support initiatives aimed at improving service delivery.• Maintain proficiency in order management procedures and apply them consistently.• Anticipate customer needs and provide proactive solutions to enhance their experience.• Track and report on order progress, identifying and addressing potential delays.• Contribute to projects focused on streamlining logistics and operational processes.
2026-03-17T00:00:00Z

Accounts Receivable Supervisor/Manager

Rye, NY
onsite
Permanent
130000 - 140000 USD / Yearly
We are seeking an experienced Accounts Receivable Supervisor/Manager to lead a high-performing team and oversee financial operations in Rye, New York. This role is responsible for managing accounts receivable workflows, enhancing processes, and ensuring full compliance with accounting standards. The ideal candidate is detail‑oriented, proactive, and comfortable working in a fast‑paced environment. They will play a key role in driving accuracy, efficiency, and continuous improvement across all AR functions.
2026-03-10T00:00:00Z

Accounts Receivable Supervisor/Manager

New York, NY
onsite
Permanent
125000 - 135000 USD / Yearly
We are seeking an experienced Accounts Receivable Supervisor/Manager to lead our accounts receivable operations in our New York, New York office. This role will be responsible for supervising the AR team, driving continuous process improvements, and ensuring the accuracy and timeliness of billing, collections, and reporting functions. The ideal candidate brings a detail-oriented mindset, strong leadership capabilities, and the ability to resolve complex billing issues while ensuring strict compliance with company policies and financial regulations. Collaboration with other departments and maintaining effective vendor relationships are also key aspects of this position.
2026-03-09T00:00:00Z