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9 results for Records Specialist in Northbrook, IL

Collections Specialist

Addison, IL
onsite
Temporary / Contract
27.4075 - 31.735 USD / Hourly
We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a wholesale distribution organization in Addison, Illinois. This Long-term Contract position focuses on managing aging accounts, processing customer payments, and helping reduce portfolio backlogs while maintaining accurate financial records. The ideal candidate is comfortable working with reconciliations, understands core accounting concepts such as debits and credits, and can use Excel for basic tracking and reporting. Responsibilities:• Review outstanding customer balances and follow up on overdue accounts to improve collection results and reduce aging exposure.• Assist with maintaining and analyzing aging reports to identify payment trends, priority accounts, and past-due balances.• Apply and process credit card payments accurately while ensuring transactions are recorded in the appropriate accounts.• Perform light account reconciliation work to resolve discrepancies between customer balances, payments, and account activity.• Support efforts to address a backlog of assigned portfolios by organizing collection activity and documenting follow-up actions.• Work closely with accounts receivable processes to post cash activity and help keep customer accounts current and accurate.• Verify financial entries by recognizing the proper treatment of debits and credits during collection and reconciliation tasks. The salary range for this position is $22 to $29/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. Learn more at roberthalfbenefits.com/resources. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-06-25T00:00:00Z

Collections Specialist

Villa Park, IL
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Collections Specialist to join a team in Illinois on a contract-to-permanent basis. This position is suited for someone who is motivated by performance, comfortable handling sensitive payment conversations, and focused on achieving strong recovery results. The role centers on resolving past-due accounts, maintaining accurate records, and contributing to consistent collection outcomes in a fast-paced environment. Responsibilities:• Manage a portfolio of overdue accounts and lead each case through the collection process until a resolution is reached.• Place a high volume of outbound calls to engage account holders, discuss balances, and move accounts toward payment.• Arrange payment solutions, settlement terms, and other recovery options while protecting overall collection value.• Research and locate difficult-to-contact individuals by using available tracing tools and account resources.• Monitor aging accounts closely and follow up consistently to reduce outstanding receivables.• Record all account activity, communication attempts, and payment commitments accurately within collection systems.• Work toward established recovery goals, productivity benchmarks, and call performance expectations.• Handle challenging account holder interactions professionally while maintaining persistence and control of the conversation. The salary range for this position is $20 to $20. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-06-29T00:00:00Z

Collections Specialist

Lake Villa, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Collections Specialist to join a business operations team in Lindenhurst, Illinois in a contract role with the potential to become permanent. This position is ideal for someone who can step in quickly, manage outstanding balances, and communicate professionally with families and residential accounts. The role supports daily collection activity while helping maintain accurate financial and census-related information within clinical and billing systems. Responsibilities: • Contact account holders regarding past-due balances and guide conversations toward timely resolution. • Review outstanding accounts, assess payment status, and help establish practical payment arrangements when appropriate. • Support collection efforts tied to both billing and credit-related account activity across commercial and consumer balances. • Enter and verify census updates, including admissions and discharges, to keep internal records current and reliable. • Confirm financial resources and related account details to ensure collection activity is based on accurate information. • Work closely with the office manager and administrative support staff to keep collection workflows organized and moving forward. • Assist with billing follow-up and help address backlog created by delayed collection activity. • Maintain clear documentation of account outreach, payment discussions, and next steps within the appropriate systems.
2026-06-24T00:00:00Z

Collections Specialist

Naperville, IL
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a detail-oriented Collections Specialist to support customer account resolution and payment follow-up in Naperville, Illinois. This Long-term Contract position is ideal for someone who combines strong communication skills with sound judgment when handling past-due balances and customer inquiries. The person in this role will work independently, maintain accurate records, and help ensure collection activities align with company standards and applicable regulations. Responsibilities:• Contact customers regarding overdue balances and work toward timely payment arrangements through clear and respectful communication.• Review account status, payment activity, and related documentation to determine appropriate next steps for collection efforts.• Record all customer interactions, commitments, and account updates accurately within designated systems.• Respond to billing and account questions while delivering a high standard of customer service during each interaction.• Apply company guidelines and relevant federal and state requirements when managing collection activities and resolving account issues.• Process payments and support account reconciliation tasks as needed to help maintain accurate financial records.• Coordinate with internal teams to investigate discrepancies, claims, or account concerns that may affect payment resolution.• Use Microsoft Office and collection-related software to track work, prepare correspondence, and manage daily account follow-up.
2026-06-29T00:00:00Z

Billing Specialist

Chicago, IL
onsite
Permanent / Full Time
100000 - 105000 USD / Yearly
The salary range for this position is $100,000-$105,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. Job DescriptionEssential Duties and Responsibilities:<ul><li>Tracks and reports on timekeeper hours</li><li>Prepares prebills and reviews edits by billing partner(s)</li><li>Verifies the accuracy of billing entries and supporting documentation.</li><li>Prepares invoices for submission to clients via various Ebilling platforms or by email, dependent on client requirements</li><li>Monitors accounts receivable and collection efforts</li><li>Submits budgets per client requirements</li><li>Works closely with billing partners on bill appeals</li></ul> Skills/Qualifications:<ul><li>Detail-oriented, with excellent organizational skills</li><li>Working knowledge of various Ebilling platforms, including: ASCENT, LSS, TyMetrix, Legal-X, Legal Tracker, etc.</li><li>Working knowledge of PCLaw or similar billing application</li><li>Ability to work well under pressure, i.e., managing conflicting and fluctuating deadlines, and effectively prioritizing multiple tasks of equal urgency and importance with minimal supervision</li><li>Experience in effective problem-solving, actively using sound judgment in decision-making processes</li><li>Ability to handle confidential matters discreetly, in a mature and responsible manner conducive to the position</li><li>Effective communication skills, including the ability to be courteous in handling situations patiently and tactfully, with all audiences including partners, associates, staff and external clients and vendors</li><li>Experience with troubleshooting minor technology issues, including hardware and software</li><li>Ability to occasionally work more than 40 hours per week to perform the essential duties of the position; may require irregular hours</li></ul>
2026-06-02T00:00:00Z

AP Specialist

Chicago, IL
onsite
Permanent / Full Time
65000 - 72000 USD / Yearly
The salary range for this position is $65,000 - $72,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Job Description: The A/R Specialist will manage the timely and accurate collection of customer receivables for the Organization. The ideal candidate will be responsible for the collection, processing, and reconciliation of outstanding receivables. position supports the Company’s objectives through building relationships with customers, working cross-functionally with departments and monitoring and reporting on key performance indicators. Responsibilities<ul><li>Monitor the accurate and timely generation of customer invoices, ensuring compliance with established billing policies and procedures.</li><li>Review and verify the accuracy of invoices and other billing documents.</li><li>Maintain consistent communication with contact(s) at customer to ensure prompt payment and resolve any outstanding payment issues.</li><li>Reconciliation of assigned customer accounts to identify and address discrepancies or variances.</li><li>Investigate and resolve customer inquiries related to billing discrepancies or account issues.</li><li>Prepare and maintain accounts receivable reporting, including aging analysis and collection forecasts.</li><li>Monitor and track customer payment trends, identifying potential risks and opportunities for process improvement.</li><li>Assist with month-end and year-end closing activities as needed, ensuring accurate revenue recognition and financial reporting.</li><li>Support internal and external audits by providing documentation and responding to inquiries.</li><li>Stay up to date with industry best practices and regulations related to accounts receivable and billing.</li></ul>
2026-06-11T00:00:00Z

Disbursements Specialists

Westchester, IL
onsite
Temporary to Hire
25.175 - 29.15 USD / Hourly
We are looking for detail-oriented Disbursements Specialists to join a team, supporting critical payment and financial operations in a high-volume environment. This contract opportunity with permanent potential is ideal for professionals who enjoy working with complex data, improving processes, and ensuring transactions are completed accurately and on schedule. The role partners closely with finance, accounting, and operations teams to strengthen reporting, resolve issues, and provide meaningful analytical support. Responsibilities:• Oversee daily payment and disbursement activity, ensuring transactions are processed accurately, approved properly, and completed within established timelines.• Examine large volumes of financial records to verify completeness, identify discrepancies, and maintain compliance with internal controls and service expectations.• Reconcile payable activity, vendor-related items, and expense records to keep financial data current and accurate across reporting sources.• Investigate outstanding transactions and collaborate with internal stakeholders to resolve open items, payment exceptions, and processing issues.• Prepare remittance details and other financial reports by consolidating information from multiple systems and validating data accuracy before distribution.• Use advanced Excel tools such as Pivot Tables, VLOOKUP, formulas, and data analysis features to manage large datasets and support operational reporting.• Monitor aging balances, unreconciled items, and payment gaps, then communicate findings and actionable updates to leadership.• Contribute to process improvement efforts by identifying workflow inefficiencies, recommending enhancements, and supporting testing or implementation of updated tools and procedures.• Maintain clear documentation for procedures, controls, reconciliations, and workflow changes to support operational consistency and audit readiness. The salary range for this position is $23.50 to $26.50. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-06-29T00:00:00Z

Collections Manager

Chicago, IL
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
The salary range for this position is $90,000 - $100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Manage delinquency performance across all servicing portfolios, ensuring achievement of client, investor, and company delinquency reduction goals.• Oversee collection call strategies, queue management, dialer campaigns, and workforce allocation to maximize borrower contact rates and delinquency resolution outcomes.• Monitor collection effectiveness through key performance indicators including roll rates, right-party contacts, promise-to-pay fulfillment, cure rates, and loss mitigation referrals.• Ensure compliance with CFPB servicing regulations, FDCPA, FCRA, FACT Act, bankruptcy requirements, state collection laws, investor guidelines, and client contractual requirements.• Maintain department readiness for internal audits, external audits, regulatory examinations, and client reviews.• Establish and oversee call quality monitoring programs to ensure compliance, professionalism, borrower experience, and adherence to company standards.• Review escalated accounts and quality assurance findings to identify training and process improvement opportunities.• Identify and implement technology, workflow, dialer, reporting, and automation enhancements that improve operational efficiency, compliance, and borrower engagement.• Establish daily, weekly, and monthly performance objectives and provide ongoing coaching, mentoring, and development to maximize employee and departmental success.
2026-06-11T00:00:00Z

Collection Manager

Arlington Heights, IL
onsite
Permanent / Full Time
85000 - 98000 USD / Yearly
We are looking for an experienced Collection Manager to lead mortgage servicing collections operations in the Northwest Suburbs Illinois. This role will guide delinquency management efforts, strengthen borrower outreach strategies, and ensure service delivery meets regulatory, investor, and client expectations. The ideal candidate brings strong leadership skills, a deep understanding of mortgage collections, and a track record of improving team performance, compliance, and operational results. Responsibilities:• Lead day-to-day mortgage collections activities across servicing portfolios, with a focus on reducing delinquency levels and meeting performance targets.• Direct borrower contact strategies, account resolution efforts, and referral workflows to support effective delinquency management and positive customer outcomes.• Maintain adherence to applicable federal and state collection laws, investor requirements, bankruptcy standards, and client obligations throughout department operations.• Prepare the team and supporting documentation for internal reviews, client audits, regulatory examinations, and other compliance assessments.• Oversee call quality programs to promote compliant communication, strong service standards, and a thorough borrower experience.• Evaluate escalated cases and quality findings to uncover coaching needs and implement practical process improvements.• Set departmental goals and monitor daily, weekly, and monthly results while providing guidance, feedback, and development for team members.• Partner with Loss Mitigation, Bankruptcy, Foreclosure, and Customer Service teams to resolve complex borrower issues and support broader servicing initiatives.• Identify opportunities to improve workflows, reporting, dialer usage, automation, and related tools to increase efficiency and strengthen operational controls.
2026-06-19T00:00:00Z