Product Support Specialist Jobs in Northbrook, IL

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IT Support Technician

Gary, IN
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for an IT Support Technician to provide day-to-day technical support for a manufacturing facility in Indiana. This contract opportunity with potential for a permanent role is ideal for someone who enjoys being the go-to onsite IT resource, helping employees stay productive while keeping local systems and devices running smoothly. The role will work closely with plant personnel and leadership to resolve technical issues, support core business technology, and promote reliable IT operations in an industrial environment. Responsibilities: • Deliver frontline technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues across the site. • Support desktop and laptop computers, printers, scanners, mobile devices, and other end-user equipment to maintain daily operations. • Manage and update service desk requests, ensuring issues are documented clearly and addressed in a timely manner. • Troubleshoot Windows 10 and Windows 11 environments, including user accounts, device performance, and standard application problems. • Provide support for Microsoft 365 tools and assist with routine administrative tasks tied to user productivity services. • Help maintain local infrastructure by identifying and addressing basic network connectivity issues involving TCP/IP, DNS, DHCP, and wireless access. • Keep hardware inventory records and technical documentation organized, accurate, and up to date. • Partner with site leadership and other IT contacts to support stable technology operations within the manufacturing plant.
2026-10-30T00:00:00Z

Customer Success Specialist

North Aurora, IL
onsite
Temporary to Hire
23.75 - 25 USD / Hourly
We are looking for a Customer Success Specialist to join a manufacturing organization in North Aurora, Illinois on a contract-to-permanent basis. This role is ideal for someone who combines strong customer service instincts with a detail-oriented approach to order accuracy, cross-functional coordination, and issue resolution. You will serve as a key link between customers and internal teams, helping ensure orders move efficiently from intake through completion while supporting a high standard of service and compliance. Responsibilities: • Evaluate incoming customer orders to confirm accuracy, completeness, and alignment with required product specifications before processing. • Partner with engineering teams to clarify configurations, confirm build viability, and resolve technical questions tied to customer requests. • Manage special-order activity by directing requests through the appropriate review channels and following up to keep timelines on track. • Administer change documentation, maintain accurate records, and coordinate approvals across relevant departments. • Assist with customer portal activity and internal order workflows by investigating transmission errors, connectivity concerns, and related system issues. • Provide timely updates to stakeholders regarding order status, processing developments, and resolution of service-related problems. • Track daily performance indicators, prepare operational reporting, and contribute ideas that improve workflow efficiency and service quality. • Support onboarding and team development by sharing best practices in order entry and maintaining current process documentation. • Conduct restricted party screening to help uphold trade compliance requirements and internal policy standards.
2026-11-02T00:00:00Z

Order Entry Specialist/Customer Service Representative

Northbrook, IL
onsite
Permanent / Full Time
45000 - 60000 USD / Yearly
Our client, a privately owned manufacturing company is looking for a proactive and detail-focused Order Entry Specialist/Customer Service Representative to support customers and internal sales activity in Northbrook, Illinois. This role plays a key part in keeping orders accurate, communications timely, and service expectations high in a fast-moving distribution environment. The ideal candidate is comfortable balancing customer interaction, order administration, and cross-functional coordination while maintaining strong follow-through. Position Details:Schedule: 100% on-site from 8:30am-5:00pmSalary: $45,000-$60,000Benefits: Health, vision, dental, 401k + match, LTD, STD, Life Insurance, FSA, PTO Responsibilities:• Process customer orders with a high degree of accuracy and ensure all information is entered correctly into the company’s order management platform.• Respond to customer and sales team inquiries regarding product details, pricing, availability, and open order progress for assigned accounts.• Work closely with warehouse and operations teams to confirm service status, clarify priorities, and obtain current updates on active orders.• Visit operational areas when necessary to verify order progress firsthand and gather timely information for customer communication.• Maintain complete and accurate notes on order activity, status updates, and follow-up actions within internal systems.• Communicate delays, changes, or urgent issues promptly so customers remain informed and expectations are managed appropriately.• Track requests through resolution, ensuring questions are answered fully and no customer need is left unresolved.• Help sustain an organized communication process that supports efficient handling of daily order volume and service-related requests. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster
2026-11-02T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-10-05T00:00:00Z

Benefits Specialist

Glenview, IL
onsite
Permanent / Full Time
65000 - 80000 USD / Yearly
We are looking for a Benefits Specialist to support benefits operations for an employer organization near Glenview, Illinois. This position focuses on preparing market comparisons, maintaining accurate employee benefit records, and helping clients navigate plan options with confidence. The ideal candidate combines strong analytical ability with hands-on benefits administration experience and a solid understanding of PEO environments. Compensation: $65k-$80kHybrid (Onsite Monday, Tuesday & Thursday)Benefits: Medical, Dental, Vision, 401k, unlimited PTO, Holiday PayOur specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Responsibilities:• Prepare and distribute employee census information to insurance carriers in order to obtain and monitor renewal and new business quotations.• Analyze carrier proposals and create side-by-side plan evaluations that outline differences in pricing, coverage provisions, provider access, and compliance impact.• Respond to client questions related to benefits offerings and provide guidance that helps employers and employees make informed selections.• Maintain benefit records within PrismHR and ensure enrollment details are accurately entered, updated, and reflected across administration systems.• Update carrier portals and related records using enrollment data and census information to keep plan information current.• Perform payroll and benefits audits to verify that elected coverage is correctly aligned with payroll deductions and employee elections.• Track the progress of submissions, renewals, and carrier responses to support timely follow-up and smooth implementation.• Contribute to the delivery of cost-conscious, competitive benefits solutions that align with client needs and service expectations.
2026-11-03T00:00:00Z

Onboarding Specialist

Burr Ridge, IL
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for an Onboarding Specialist to support a healthcare organization through a long-term contract engagement. This position focuses on creating a smooth and compliant employee onboarding experience while partnering with HR and staffing teams to keep processes organized and efficient. The ideal candidate brings practical human resources knowledge, strong judgment when handling sensitive information, and the ability to resolve onboarding-related issues with professionalism. Responsibilities:• Coordinate end-to-end onboarding activities for new team members, ensuring each step is completed accurately and on schedule.• Manage pre-employment processes such as background screenings, document collection, and employment verification follow-up.• Maintain employee records within HRIS platforms and update onboarding data with a high level of accuracy.• Partner with recruiters, managers, and HR team members to support a consistent and positive onboarding experience.• Review onboarding workflows for compliance with company policies and applicable employment requirements.• Respond to questions from new employees and internal stakeholders regarding onboarding status, forms, and next steps.• Identify process gaps, evaluate onboarding challenges, and recommend practical improvements to strengthen efficiency and service quality. The salary range for this position is $30 to $35. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-10-30T00:00:00Z

6 results for Product Support Specialist in Northbrook, IL