9 results for Customer Experience Specialist in Northbrook, IL

Customer Service Specialist

Chicago, IL
onsite
Temporary
30 - 32 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you. The Position pays between $30.00-32.00 an hour. Primary Responsibilities:• Develop mutually rewarding working relationships with customers through superior customer service• Receive and process orders with an exceptional accuracy level of 95% or better into order system• Send customer confirmation of order receipt within 3 hours of order entry• Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)• Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)• Review, edit and report on the company’s on time in full (OTIF) performance• Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts• Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments• Process, monitor and review various customer reports or account information and communicates to the customer or sales team• Cross check other customer account specialists order entries for accuracy daily• Support other customer accounts as needed• Provide necessary follow-up and initiates correspondence to customers• Achieve KPI’s set forth by the company and/or department• Perform other duties as assigned
2026-04-07T00:00:00Z

Client Relationship Specialist

Chicago, IL
onsite
Permanent
85000 - 90000 USD / Yearly
The salary range for this position is $85,000-$90,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] You know what’s awesome? A high-paying job that respects your work-life balance. This role has perks that are unmatched by its competitors. Plus, this position doubles as a fast-track career advancement opportunity as they prefer to promote from within. Job Description:We are seeking a highly motivated Client Relationship Specialist to provide high-touch client service and dedicated operational support to a team of highly motivated Financial Advisors and their High-Net-Worth individual clients. Responsibilities:<ul><li>Client onboarding, including preparation of new account paperwork and client information-gathering</li><li>Account maintenance, including any account registration and account profile changes</li><li>Asset movement processing, including journals, wire transfers and EFTs</li><li>Assist with quarterly billing and performance reporting</li><li>Client issue resolution</li><li>Gathering tax information for clients and assisting with tax reporting</li><li>Relationship management, including regular client contact</li><li>General administrative functions, including but not limited to:</li><li>Maintaining information in the Client Relationship Management System</li><li>Exception report review</li><li>Preparation of miscellaneous paperwork, such as letters of authorization, check-writing applications, operational documents, etc.</li><li>Communicating with supervisors regarding compliance matters and miscellaneous regulatory inquiries</li><li>Trade execution and trade error resolution, as may be applicable and required</li></ul>
2026-03-27T00:00:00Z

Customer Service Representative

Downers Grove, IL
onsite
Contract / Temporary to Hire
18 - 19 USD / Hourly
We are looking for an experienced Customer Service Representative to join our team in Woodridge, Illinois. In this role, you will be the primary contact for sales representatives and customers, ensuring seamless order management and exceptional service. This is a Contract to permanent position within the agriculture industry, offering an opportunity to grow and collaborate with a dynamic team. Responsibilities: • Serve as the first point of contact for customers and sales representatives, providing expert guidance on order processes. • Oversee the entire lifecycle of orders, including entry, vendor confirmations, tracking, claims, returns, and necessary adjustments. • Maintain accurate records and perform transactions using order management software and the company's B2B website. • Ensure the integrity of customer accounts throughout the year by managing orders, shipping details, pricing, and resolving claims. • Compile and distribute sales reports to sales representatives and customers upon request. • Communicate important deadlines and vendor updates to customers while fostering positive relationships with all stakeholders. • Handle high volumes of inbound and outbound calls, efficiently resolving customer inquiries and prioritizing tasks. • Offer solutions and recommendations to address customer issues and improve processes. • Support team members regularly and assist in other departments or special projects as needed. • Participate in system testing, provide training, and identify areas for improvement to enhance customer satisfaction.
2026-04-14T00:00:00Z

Customer Service Representative

Chicago, IL
onsite
Contract / Temporary to Hire
20.9 - 23 USD / Hourly
We are looking for a dedicated and empathetic Customer Service Representative to join our team in Chicago, Illinois. This is a Contract to permanent position with an opportunity to grow within the organization. In this role, you will provide exceptional support to credit union members, addressing their inquiries and ensuring a positive customer experience. If you have a passion for helping others and a strong ability to multitask, this position is for you. Responsibilities: • Respond to inbound calls from credit union members, addressing inquiries about account balances, transactions, and available products. • Provide clear and empathetic communication, especially when assisting customers with their financial needs. • Utilize multiple software systems, including Symitar, Amazon Connect, Smart Sheets, and Orpheus, to efficiently manage member requests. • Maintain a strong understanding of the credit union's product offerings to provide accurate information and recommendations. • Demonstrate patience and professionalism while handling a high volume of calls in a fast-paced environment. • Participate in a thorough onboarding process, including training and orientation, to ensure familiarity with systems and procedures. • Adhere to attendance policies and maintain reliability in scheduling, including occasional Saturday shifts. • Collaborate with team members to meet service level goals and enhance the overall member experience. • Stay informed about updates to credit union services and policies to provide up-to-date assistance. • Troubleshoot basic technical issues for members and escalate more complex problems to the appropriate department.
2026-04-10T00:00:00Z

Customer Service Representative

Downers Grove, IL
onsite
Contract / Temporary to Hire
18 - 19 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Woodridge, Illinois. In this role, you will play a pivotal part in ensuring smooth order processing and outstanding customer support within the agriculture industry. This is a contract position with the potential for a permanent role, offering an excellent opportunity to develop your career while contributing to a dynamic and collaborative environment. Responsibilities: • Serve as the primary point of contact for sales representatives and customers, providing expert support throughout the order process. • Manage orders from initiation to completion, including entry, tracking, vendor confirmations, status updates, and handling claims or returns. • Execute daily transactions using the order management system and B2B platform to ensure accuracy and efficiency. • Maintain order integrity across customer accounts, addressing shipping, substitutions, pricing, and other related details. • Generate and distribute sales reports upon request, ensuring timely and accurate information delivery. • Communicate critical deadlines and vendor-related updates to customers to facilitate seamless operations. • Foster strong relationships with internal teams, vendors, and customers to promote collaboration and satisfaction. • Handle a high volume of inbound and outbound calls, resolving customer inquiries and prioritizing tasks effectively. • Provide backup support for team members and assist with special projects as needed. • Identify system issues and recommend enhancements to improve customer service and operational efficiency.
2026-04-14T00:00:00Z

Customer Service Representative

Elgin, IL
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated and proactive Customer Service Representative to join our team in Elgin, Illinois. This is a long-term contract position that requires working on-site five days a week. The ideal candidate will have prior experience in a manufacturing environment and a track record of supporting major retail accounts such as Walmart, etc. Responsibilities:• Provide exceptional customer support by handling inquiries and resolving issues efficiently.• Manage order entry processes with accuracy and attention to detail.• Communicate effectively with clients and internal teams to ensure smooth operations.• Handle both inbound and outbound calls with professionalism and a customer-focused approach.• Maintain a positive and resourceful attitude while juggling multiple tasks and priorities.• Act as a reliable point of contact for customers, keeping them informed throughout the process.• Take ownership of responsibilities and demonstrate accountability in all aspects of the role.• Identify and implement solutions proactively, navigating challenges independently when needed.• Collaborate with team members to support the needs of large retail clients effectively.• Stay organized and adaptable in a fast-paced environment.
2026-04-13T00:00:00Z

Customer Service

Racine, WI
onsite
Temporary
19 - 19 USD / Hourly
BotJob Description: Contract-to-Hire Application Processor (Nonprofit Organization – Racine, WI)Overview: Join a mission-driven nonprofit organization in Racine, WI as an Application Processor (Contract-to-Hire). This essential administrative role provides critical support to our community by reviewing applications, maintaining accurate data, and delivering excellent customer service.Key Responsibilities:<ul><li>Review and process incoming applications for eligibility, completeness, and compliance with organizational guidelines.</li><li>Perform accurate data entry of application details into electronic systems and databases.</li><li>Respond to applicant inquiries via phone, email, and in person, providing professional and empathetic customer service.</li><li>Schedule appointments for applicants and clients, coordinating calendars and sending confirmations.</li><li>Maintain confidential records and uphold privacy standards in accordance with nonprofit policies.</li><li>Collaborate with internal staff and external stakeholders to resolve application issues and ensure timely support.</li><li>Assist with general office tasks and administrative support as needed.</li></ul>Contract-to-Hire Details: This role starts as a contract position with the intention to convert to full-time based on performance and organizational needs.Ready to make a difference? Apply today and help support our nonprofit’s community impact.
2026-04-09T00:00:00Z

Sr. Customer Service Representative

Bolingbrook, IL
onsite
Contract / Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a dedicated Sr. Customer Service Representative to join our team in Bolingbrook, Illinois. This Contract-to-Permanent position is ideal for someone who thrives in a fast-paced environment and has a strong background in customer service and administrative support. The role requires bilingual proficiency in Spanish and a commitment to delivering exceptional service while managing a variety of tasks. Responsibilities: • Provide accurate quotes and pricing in response to customer inquiries. • Process and review customer orders, ensuring all details are accurate. • Monitor orders throughout their lifecycle, from entry to shipping, and address any issues that arise. • Check inventory levels with warehouses, mills, and external vendors to meet customer needs. • Follow up on quotes with customers to secure business and maintain strong relationships. • Collaborate with outside sales staff, keeping them informed of quotes, orders, and any problems. • Address and resolve customer complaints promptly and effectively. • Handle certifications and filing related to customer orders. • Gather and coordinate information for new accounts, working closely with the Finance Manager. • Enter mill orders and ensure all administrative tasks are completed efficiently.
2026-04-14T00:00:00Z

Sales Operations Specialist

Chicago, IL
onsite
Temporary
24 - 26 USD / Hourly
We are looking for a detail-oriented Sales Operations Specialist to join our team on a contract basis in Chicago, Illinois. This role plays a vital part in supporting sales processes and ensuring seamless customer interactions. The ideal candidate will be adept at managing the order lifecycle while maintaining high standards of accuracy and communication. The position pays between $24-26/hr - with a permanent salary target of $55,00-65,000. In-House Sales Operations & Customer Support<ul><li>Provide frontline customer support via phone and email for customers, distributors, and internal sales teams.</li><li>Support lead handling and progression, connecting customers with the appropriate internal teams when needed.</li><li>Support the full order lifecycle, including order receipt, review, entry, acknowledgement, changes, and follow-up.</li><li>Enter, validate, and maintain customer orders in SAP or similar ERP systems, ensuring accuracy in pricing, quantities, delivery dates, and customer master data.</li><li>Communicate order confirmations, backorder notifications, and delivery updates to customers and internal stakeholders.</li><li>Escalate urgent or sensitive issues appropriately, recognizing the critical nature of medical device supply.</li><li>Monitor order status, backorders, and partial shipments and proactively communicate delays.</li></ul> Operational & Financial Support<ul><li>Develop a working understanding of customer fulfillment rate, on-time delivery, and service-level performance.</li><li>Build knowledge of inventory concepts such as stock availability, allocation, and backorder management.</li><li>Support invoicing and billing processes, ensuring alignment between orders, shipments, and invoices.</li><li>Assist with pricing discrepancies, credits, returns, and related corrections.</li><li>Understand how invoicing accuracy supports revenue recognition and aging reports.</li></ul> Quality & Compliance Support<ul><li>Collaborate with Quality and Regulatory teams to support complaint handling, documentation, and corrective actions.</li><li>Follow quality procedures and SOPs aligned with medical device and regulated industry requirements.</li><li>Support initiatives related to traceability, documentation accuracy, and customer feedback.</li></ul>
2026-03-31T00:00:00Z