568 Results for It Support Analyst Jobs in Norfolk, VA

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Desktop Support Analyst

Nashville, TN
remote
Temporary / Contract
25.00 - 30.00 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-09-22T17:23:47Z

Help Desk/Desktop Support Analyst

Fort Worth, TX
onsite
Temporary to Hire
18.00 - 21.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a retail organization in Fort Worth, Texas in a contract capacity with the potential for a permanent role. This job opportunity is with a growing retail and consumer services organization that relies heavily on technology to support locations nationwide. The team is seeking junior IT professional who enjoys troubleshooting, customer interaction, and learning a wide range of technologies in a fast-paced support environment. This position supports both corporate and store users by resolving everyday technology issues across devices, applications, and core systems while delivering a strong customer experience. POSITION TITLE: Junior Level IT Help DeskLOCATION: Fort Worth, TX (Onsite)RATE: $21/hourCONTRACT TO PERMANENTRESPONSIBILITIES<ul><li>Provide first-level technical support for end users across multiple locations, resolving hardware, software, application, and connectivity issues.</li><li>Troubleshoot and support POS systems, printers, phones, laptops, tablets, and other business-critical technologies.</li><li>Respond to support requests via phone, email, and ticketing systems while maintaining accurate documentation and timely updates.</li><li>Escalate complex issues when necessary and follow established processes to ensure efficient issue resolution.</li><li>Assist with equipment deployment, installation, maintenance, and occasional travel to support remote sites and technology projects.</li></ul>
2026-09-15T14:23:47Z

Level II - IT Support Analyst

Hartford, CT
remote
Temporary / Contract
30.00 - 35.00 USD / Hourly
Level II - IT Support Analyst (Contract-to-Hire)Location: Hartford, CT 06103 (Fully Remote)Job Type: Contract-to-HireDuration: 90-Day Contract-to-HireCompensation: Up to $35.00/hourSchedule: Monday-Friday, 40 Hours Per Week OverviewWe are seeking a Level II IT Support Analyst to join a remote IT support team. This position is ideal for a candidate with experience supporting Microsoft environments, user administration, email systems, and escalated technical support requests.The successful candidate will be responsible for handling a combination of Microsoft 365 administration, user account management, identity and access support, email administration, troubleshooting, and ticket resolution. The ideal candidate can work independently, learn new processes quickly, and provide exceptional support to end users. Responsibilities<ul><li>Troubleshoot and resolve Tier II support requests.</li><li>Support Microsoft 365 administration and user management activities.</li><li>Manage user accounts, permissions, security groups, and access requests.</li><li>Administer distribution groups, distribution lists, and shared resources.</li><li>Support email-related administration and troubleshooting.</li><li>Execute and troubleshoot PowerShell scripts.</li><li>Assist with cloud and on-premises user administration tasks.</li><li>Work tickets through a ServiceNow-based support environment.</li><li>Escalate complex issues when appropriate.</li><li>Document troubleshooting steps, procedures, and resolutions.</li><li>Collaborate with team members in a fully remote environment.</li><li>Support onboarding and offboarding activities.</li></ul>Technical EnvironmentExperience with some or all of the following technologies is preferred:<ul><li>Microsoft 365</li><li>Office 365</li><li>Exchange Online</li><li>Active Directory</li><li>Microsoft Entra ID (Azure AD)</li><li>PowerShell</li><li>ServiceNow</li><li>Azure</li><li>Windows 10 / Windows 11</li><li>Identity & Access Management</li><li>Distribution Groups</li><li>Distribution Lists</li></ul>
2026-09-23T19:43:46Z

Desktop Support Analyst II

Austin, TX
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
Desktop Support Analyst IIOnsite | Austin, TX | Contract with potential to hire Robert Half is partnering with a retail client to hire a Desktop Support Analyst II (contract with opportunity to go full-time) to provide hands-on technical support for end users across a Microsoft-centric environment. This role will be responsible for troubleshooting hardware, software, and access-related issues. The ideal candidate is customer-focused, technically proficient, and capable of resolving escalated support issues in a fast-paced environment. Responsibilities:• Provide Tier 2 desktop and end-user support for Windows 11 workstations, laptops, and POS equipment.• Support user accounts, permissions, and device management within Azure Active Directory (Entra ID).• Diagnose common hardware, software, and operating system problems and apply practical solutions to restore functionality.• Configure, enroll, update, and maintain endpoint devices while enforcing security and compliance policies.• Perform software installations, hardware upgrades, system imaging, and asset management activities.• Manage and deploy devices using Microsoft Intune and Windows Autopilot.• Provide support for Shopify POS systems, including retail hardware.• Create and maintain technical documentation, user guides, and knowledge base articles.• Participate in onboarding and offboarding processes, including account provisioning, device deployment, and access management.• Utilize Zendesk to manage support tickets, document resolutions, and maintain service level agreements (SLAs).
2026-09-25T21:58:46Z

Application Support Analyst

Saint Petersburg, FL
onsite
Permanent / Full Time
50000.00 - 70000.00 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-09-09T12:24:10Z

Help Desk/Desktop Support Analyst

Chandler, AZ
onsite
Permanent / Full Time
48000.00 - 50000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution. Responsibilities: • Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office • Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications • Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through • Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory • Set up, configure, and maintain desktop and laptop equipment for employees and new hires • Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible • Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
2026-09-09T12:34:00Z

IT Support Analyst

Atlanta, GA
remote
Permanent / Full Time
70000.00 - 90000.00 USD / Yearly
Robert Half is working with a client in the Atlanta-metro area for a IT Support Analyst. <ul><li>Provide Level 1 and Level 2 technical support to end users for hardware, software, and network-related issues.</li><li>Diagnose and resolve desktop, laptop, printer, mobile device, and application problems.</li><li>Install, configure, and maintain operating systems, software applications, and peripheral devices.</li><li>Manage user accounts, permissions, and access controls through Active Directory and Microsoft 365.</li><li>Respond to and resolve service desk tickets within established SLAs.</li><li>Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi-Fi.</li><li>Perform system upgrades, patches, and software deployments.</li><li>Document incidents, solutions, and technical procedures in knowledge base systems.</li><li>Support onboarding and offboarding activities, including equipment setup and account provisioning.</li><li>Monitor IT systems to identify potential issues and implement preventive solutions.</li><li>Collaborate with infrastructure, security, and application teams to resolve complex technical issues.</li><li>Provide end-user training and technical guidance to improve productivity.</li></ul>
2026-10-01T20:25:30Z

Technical Support Analyst

Tallahassee, FL
remote
Temporary / Contract
40.00 - 45.00 USD / Hourly
We are looking for an experienced Technical Support Analyst to support end users and help maintain stable day-to-day operations for a critical business application in Tallahassee, Florida. This Long-term Contract position is ideal for someone who combines strong customer service with analytical thinking and can work effectively in a fast-paced production support environment. The role focuses on issue investigation, ticket coordination, troubleshooting, and clear communication with users, internal teams, and external vendors. Responsibilities:• Manage incoming support requests by reviewing, categorizing, and routing incidents based on urgency, impact, and business need.• Communicate with users to collect complete issue details, clarify symptoms, and record the operational effect of reported problems.• Perform Tier 1 and Tier 2 troubleshooting to resolve common application and technical issues using established support practices and reference materials.• Open and coordinate vendor cases for defects or problems that require third-party involvement, ensuring follow-up through closure.• Work closely with technical teams, business analysts, infrastructure personnel, and external partners to move issues toward timely resolution.• Track incidents throughout the support lifecycle and help maintain compliance with service level expectations.• Keep records in the incident management system accurate, current, and detailed to support reporting and knowledge sharing.• Create and refine knowledge articles, support documentation, and standard operating procedures to improve consistency and efficiency.• Identify repeat incidents, analyze support patterns, and recommend process improvements that reduce disruption and strengthen production support.• Assist with release activities, validation efforts, and post-implementation support during phased production rollouts.
2026-09-03T12:13:41Z

Help Desk/Desktop Support Analyst

Houston, TX
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users at a fully on-site operation in Houston, Texas. This is a Contract position suited for someone who can step in quickly, troubleshoot day-to-day desktop and access issues, and work closely with both IT and operations teams to keep employees productive. The role offers an opportunity to support a fast-paced environment where responsive service, clear communication, and dependable technical knowledge are essential. Responsibilities: • Deliver on-site desktop and help desk support for end users, resolving hardware, software, and access-related issues in a timely manner. • Troubleshoot Microsoft Windows 10 environments and restore normal system functionality with minimal disruption to daily operations. • Manage service desk requests from intake through resolution, ensuring tickets are properly documented, prioritized, and closed accurately. • Administer basic Active Directory tasks such as account support, password resets, and user access updates. • Work directly with operational staff and IT leadership to address technical needs and maintain continuity across the site. • Set up, configure, and support desktop equipment and user workstations for a smooth on-site experience. • Identify recurring technical problems, escalate when appropriate, and contribute to practical solutions that improve support efficiency. • Assist with operational technology changes or environment updates as assigned, while maintaining strong end-user support throughout the process.
2026-09-30T12:53:44Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a growing team in New York, New York through a mix of remote assistance and occasional onsite visits. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, user onboarding, and day-to-day desktop troubleshooting in a small team environment. The role will work closely with a broader IT function to keep systems accessible, employees supported, and technical issues resolved efficiently. Responsibilities: • Deliver remote support and provide onsite assistance in New York, New York when in-person troubleshooting or setup is needed. • Prepare equipment, user accounts, system access, and required applications for new hires, and ensure departures are handled with proper access removal. • Resolve everyday Windows desktop issues by diagnosing technical problems, guiding users, and restoring functionality quickly. • Administer user permissions and assist with software installation, updates, and deployment activities across supported devices. • Support basic network-related tasks and contribute to IT initiatives that improve local technology operations. • Track, prioritize, and respond to service desk requests while maintaining clear communication with end users and internal IT partners. • Collaborate regularly with the broader IT team to align support activities, escalate issues when necessary, and maintain consistent service levels.
2026-09-30T14:18:46Z

Help Desk/Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
27.00 - 38.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Chicago, Illinois. This Long-term Contract position supports a mixed Windows and Apple environment and plays a key role in delivering responsive service across end-user devices, productivity tools, and access platforms. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach to onboarding, training, and day-to-day support. Responsibilities: • Deliver end-user support across Level 1 through Level 3 issues, resolving technical problems efficiently while maintaining a high standard of customer service. • Administer and support Microsoft Intune to manage devices, enforce policies, and assist with endpoint configuration. • Provide troubleshooting and user assistance for Microsoft 365 applications, including collaboration tools such as Microsoft Teams. • Support identity and access needs by handling Okta-related administration, account issues, and authentication troubleshooting. • Maintain and troubleshoot Apple devices through Jamf while also supporting desktop and laptop systems in a mixed Windows and Mac environment. • Assist with employee onboarding by preparing equipment, configuring accounts, and guiding users through technology setup and adoption. • Offer mobile device support for business users, including troubleshooting and configuration assistance for Android devices. • Manage service desk tickets, document resolutions clearly, and contribute to on-call coverage as part of the support rotation.
2026-10-01T20:44:09Z

Help Desk/Desktop Support Analyst

Milwaukee, WI
onsite
Permanent / Full Time
70000.00 - 80000.00 USD / Yearly
We are looking for a Technical Support Analyst to provide dependable technical assistance and support the stability, security, and performance of end-user technology across the organization in the greater Milwaukee Area. This role works closely with IT leadership and team members to manage desktop environments, respond to service issues, and maintain Microsoft-based systems including Windows 11, Azure, Entra, and related business applications. The ideal candidate brings a strong service mindset, sound troubleshooting ability, and the flexibility to participate in a shared on-call rotation and occasional onsite support as needed. Local candidates to Milwaukee are encouraged to apply! Responsibilities:• Partner with the IT team to carry out departmental objectives, support technology priorities, and contribute to ongoing service improvements.• Serve as a reliable point of contact for employees, colleagues, and external partners by delivering responsive technical support and clear communication.• Provide guidance on system usage, operational best practices, and device security standards to support compliance with organizational and regulatory expectations.• Manage day-to-day desktop and infrastructure support activities, including service requests, change-related tasks, system monitoring, and issue resolution.• Install, configure, maintain, and refresh workstation hardware and software while following established lifecycle management practices.• Investigate and resolve desktop, application, and user-access issues, escalating more complex problems when necessary to ensure timely outcomes.• Oversee help desk tickets from intake through closure by prioritizing requests, documenting work thoroughly, and meeting response expectations.• Maintain service reliability for end-user environments through software deployments, upgrades, administration, troubleshooting, and recommendations for future enhancements.• Keep accurate records for configurations, procedural documentation, licensing, contracts, and system changes to support audit readiness and policy compliance.• Participate in a rotating on-call schedule and provide technical support for conference rooms and shared meeting spaces when business needs require it.
2026-09-23T13:34:07Z

Help Desk/Desktop Support Analyst

Harrisburg, PA
onsite
Temporary to Hire
- USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly. Responsibilities: • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings. • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff. • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools. • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality. • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices. • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented. • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents. • Travel to client locations as needed to provide in-person technical assistance and equipment support.
2026-09-08T15:13:45Z

Help Desk/Desktop Support Analyst

Edina, MN
onsite
Temporary / Contract
22.00 - 24.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution. Responsibilities:• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.
2026-10-02T14:18:46Z

Desktop Support Analyst

Chattanooga, TN
onsite
Temporary / Contract
21.00 - 25.00 USD / Hourly
We are looking for a Desktop Support Analyst to deliver responsive, hands-on technical support for users across multiple client environments in Chattanooga, Tennessee. This Contract position is ideal for someone who enjoys solving desktop and connectivity issues directly at the point of need while providing a high-quality, customer-focused experience. The role centers on Tier II support, combining independent troubleshooting with onsite assistance and clear communication for both technical and nontechnical users. Responsibilities: • Resolve escalated end-user issues that require deeper analysis beyond initial help desk support, ensuring timely and effective outcomes. • Visit local client locations as needed to provide in-person assistance for hardware, software, and connectivity problems. • Diagnose and repair issues involving Windows workstations, printers, VPN access, Microsoft applications, and general desktop performance. • Prepare, deploy, and configure desktop and workstation equipment for new and existing users. • Manage routine Active Directory tasks such as account creation, user updates, and access-related support. • Investigate network-related problems by checking cabling, switches, firewalls, and other infrastructure components tied to endpoint connectivity. • Determine when issues can be resolved directly and when advanced technical teams should be engaged for additional support. • Record troubleshooting steps, resolutions, and status updates accurately within the ticketing system. • Communicate progress and technical guidance clearly to users with varying levels of technical understanding.
2026-09-25T20:18:45Z

Help Desk/Desktop Support Analyst

San Antonio, TX
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience. Responsibilities:• Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.• Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.• Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.• Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.• Prepare, configure, back up, and update computer systems to support business operations and user readiness.• Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.• Support account and access-related tasks within Active Directory and related enterprise environments.• Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.
2026-09-28T15:38:45Z

Help Desk/Desktop Support Analyst

Pasco, WA
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
Robert Half is seeking a hands-on Help Desk Technician to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners. This position is 100% Onsite in Pasco, WA and is a 2 month contract with potential to extend. Apply today! Duration: 4 months with potential to extend or convertLocation: 100% onsite in Pasco, WA. Some travel to 2-3 sites nearby.Schedule: Monday - Friday 8 AM to 5 PM PST Responsibilities:<ul><li>Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.</li><li>Troubleshoot and resolve technical issues reported through help desk tickets.</li><li>Collaborate with team members, customers, and vendors to address IT-related concerns.</li><li>Provide timely and detail-oriented support to maintain system functionality and user satisfaction.</li><li>Utilize tools like ServiceNow ITSM to manage and track service desk requests.</li><li>Implement and support Active Directory and Microsoft Windows 10 environments.</li><li>Conduct routine system checks and perform necessary updates to ensure security and reliability.</li><li>Document technical procedures and resolutions for future reference.</li><li>Offer guidance and training to users on IT systems and software as needed.</li></ul>
2026-10-02T00:18:43Z

IT Support Analyst

Pleasanton, CA
onsite
Temporary to Hire
35.00 - 38.00 USD / Hourly
We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. Responsibilities:• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.
2026-09-21T19:08:44Z

Help Desk/Desktop Support Analyst

Independence, OH
onsite
Temporary / Contract
18.21 - 21.09 USD / Hourly
Position SummaryOur client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role. Key Responsibilities<ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
2026-10-02T13:13:47Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting. Responsibilities: • Deliver onsite desktop and deskside support three days per week for end users in the office • Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system • Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality • Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards • Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness • Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption • Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo • Deliver application support and other related technical services as needed based on operational priorities
2026-09-22T20:18:45Z

Help Desk Analyst

Green, OH
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a Help Desk Analyst to join a Long-term Contract opportunity supporting a large-scale infrastructure initiative in Canton, Ohio. This position focuses on providing technical assistance tied to equipment validation and end-user support across a broad network of corporate locations. The ideal candidate brings a strong help desk background, communicates clearly with users and internal teams, and maintains precise records throughout each stage of support. Responsibilities:• Provide front-line technical support for users by diagnosing common hardware, software, and connectivity issues in a timely manner.• Perform pre-deployment and post-deployment validation of IT equipment to confirm readiness and proper operation during the infrastructure upgrade project.• Document incidents, resolutions, and follow-up actions thoroughly within the service desk ticketing system.• Support activities related to switch upgrade efforts across numerous sites by verifying device status and escalating issues when needed.• Use Active Directory and Windows-based tools to assist with user access, account support, and workstation troubleshooting.• Communicate effectively with team members, project leads, and end users to provide updates, gather required information, and ensure smooth support coverage.• Follow established support procedures and quality standards while handling a high volume of technical requests with accuracy and attention to detail.
2026-09-29T15:23:46Z

Help Desk/Desktop Support Analyst

Indianapolis, IN
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Indianapolis, Indiana. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting ability, clear communication skills, and hands-on experience managing service requests and desktop support tasks. Responsibilities: • Provide front-line technical support for desktop, laptop, and Windows-related issues, ensuring timely resolution for end users. • Investigate and resolve routine hardware, software, and account-access problems through effective troubleshooting practices. • Manage incoming service requests, document issue details accurately, and track progress through ticketing systems such as JIRA and service desk platforms. • Support user account administration activities, including access updates and directory-related tasks within Active Directory. • Install, configure, and maintain Microsoft Windows 10 systems and standard business applications across user workstations. • Assist employees with application support needs, including common productivity tools and Adobe Acrobat. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Contribute to desktop support operations by identifying recurring issues and recommending practical solutions to improve service quality.
2026-09-30T14:38:46Z

Help Desk Analyst

Philadelphia, PA
remote
Temporary to Hire
- USD / Hourly
We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption. Responsibilities: • Provide first-level technical support for hardware, software, and Windows-related issues reported by end users. • Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly. • Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed. • Support user administration tasks within Active Directory, including account updates and access-related assistance. • Assist team members with Windows 10 functionality, system settings, and common workstation problems. • Communicate with users throughout the support process to set expectations and confirm issue resolution. • Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
2026-10-01T14:18:43Z

Help Desk/Desktop Support Analyst

North Prarie, WI
onsite
Temporary to Hire
21.00 - 23.10 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in North Prarie, Wisconsin in a contract-to-permanent capacity. This position plays an important role in supporting daily IT operations by assisting employees with technical issues, preparing and maintaining end-user devices, and helping keep workplace technology reliable and efficient. The role offers a strong opportunity for an early-career IT specialist to build hands-on experience while working with internal teams and external partners to deliver responsive technical support. Responsibilities: • Respond to support requests and work through service desk tickets with a timely, thorough approach that keeps users informed from intake through resolution. • Diagnose and resolve technical problems affecting computers, business applications, printers, mobile hardware, scanners, and other workplace devices. • Prepare, configure, image, and deploy desktops, laptops, and related equipment for new and existing employees across the organization. • Administer user access tasks such as password resets, account updates, provisioning support, and other Active Directory-related requests. • Maintain accurate records of incidents, solutions, and support procedures to strengthen documentation and improve knowledge sharing. • Assist with software rollouts, device upgrades, configuration adjustments, and workstation refresh efforts to support ongoing IT operations. • Monitor technology inventory and contribute to asset lifecycle activities, including replacement planning, recovery, and responsible disposal of equipment. • Work with vendors and internal IT staff on support needs, technical initiatives, and issue escalation when additional coordination is required. • Create clear end-user instructions and provide basic guidance to employees so they can effectively use company technology tools. • Support onboarding by setting up equipment, preparing user devices, and ensuring new team members have the necessary technology access on day one.
2026-09-16T20:13:41Z

Help Desk/Desktop Support Analyst

New York, NY
remote
Temporary / Contract
27.71 - 32.09 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in New York, New York. This Long-term Contract position focuses on supporting Mac-based environments, resolving application issues, and delivering timely solutions that keep employees productive. The ideal candidate brings strong troubleshooting ability, experience working through service desk requests, and a customer-focused approach to desktop support. Responsibilities: • Deliver day-to-day technical support for users working primarily on Mac devices, addressing software and hardware issues efficiently. • Investigate and resolve application-related problems, with an emphasis on restoring functionality and minimizing user disruption. • Manage incoming service desk tickets, document resolutions clearly, and ensure requests are handled within expected response times. • Provide support for Windows-based systems when needed, including assistance with Microsoft Windows 10 environments. • Assist with account access and user support tasks involving Active Directory and related desktop tools. • Troubleshoot a wide range of end-user technology concerns, escalating more complex issues when appropriate. • Communicate clearly with employees to understand reported problems, explain solutions, and maintain a high level of service. • Contribute to a stable support environment by tracking recurring issues and sharing practical recommendations for improvement.
2026-10-02T18:18:46Z

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