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1 result for Customer Experience Marketing Manager in Norfolk, VA

Norfolk, VA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Client Service Associate to deliver attentive, personalized support to clients in Norfolk, Virginia. This role focuses on building lasting relationships through responsive communication, thoughtful follow-up, and a high standard of service. The ideal candidate will collaborate across multiple business areas to help coordinate client needs efficiently while maintaining a positive overall experience. Responsibilities: • Develop and maintain strong client relationships by providing prompt, detail-focused communication and consistent follow-through on requests. • Learn each client’s preferences, goals, and service expectations to provide tailored support and a high-quality experience. • Coordinate with teams such as Compliance, Operations, Tax, Financial Planning, and Finance to help complete client-related activities accurately and on time. • Monitor client inquiries from start to finish, ensuring updates are shared clearly and issues are resolved efficiently. • Support day-to-day service activities by organizing information, tracking outstanding items, and helping keep client records current. • Uphold established procedures and service standards to ensure work is completed in alignment with firm policies and regulatory expectations.
2026-05-27T00:00:00Z