5 results for Desktop Support Technician in Norcross, GA

Help Desk/Desktop Support Analyst

Atlanta, GA
onsite
Permanent
60000 - 70000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Atlanta, Georgia. In this role, you will act as the primary technical resource, ensuring the smooth operation of IT services while supporting broader organizational initiatives. Your advanced technical expertise and strong communication skills will foster collaborative relationships between IT and business units, driving efficient service delivery and continuous improvement. Responsibilities: • Provide timely and effective technical support to resolve escalated issues for both remote and on-site employees. • Act as a subject matter expert, offering guidance on IT services and capabilities while addressing business-specific needs. • Ensure proper functioning of video conferencing solutions, localized printing, and other on-site services. • Monitor on-premises IT infrastructure to identify and address potential issues proactively. • Manage endpoint provisioning and administration, ensuring devices are configured and maintained efficiently. • Maintain inventory of IT equipment, performing asset management activities as needed. • Support employee IT services, including onboarding, offboarding, and workstation relocations. • Participate in incident, problem, request, and knowledge management practices to maintain consistent service delivery. • Develop documentation and processes to reduce incidents and enhance service desk efficiency.
2026-03-12T00:00:00Z

Field Support Engineer

Atlanta, GA
onsite
Contract / Temporary to Hire
38 - 44 USD / Hourly
We are looking for a skilled Field Support Engineer to join our team in Atlanta, Georgia. In this Contract to permanent role, you will provide hands-on technical support to clients, ensuring infrastructure reliability and addressing both routine and complex IT issues. This opportunity is ideal for professionals who excel in troubleshooting, client interaction, and maintaining high operational standards. Responsibilities: • Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues. • Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices. • Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication. • Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues. • Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges. • Apply patches, remediate system alerts, and maintain the overall health of client environments. • Escalate complex technical problems to senior engineers while ensuring continuity in client communication. • Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience. • Adhere to security protocols and documentation standards to ensure compliance with client and internal policies.
2026-03-18T00:00:00Z

Job Information Technical Support Specialist II

Alpharetta, GA
onsite
Temporary
28 - 30 USD / Hourly
We are seeking a hands-on Technical Support Specialist II to provide Level 2 onsite/deskside support to employees at a corporate headquarters in Alpharetta, GA. This role is part of a broader Global Infrastructure & Enterprise Services organization (150+ professionals supporting 13,000+ global users) and plays a key role in ensuring stable, high-quality IT operations for a fast-paced, growing enterprise.This position is ideal for an early-career support professional (typically 1–3 years experience) who wants to grow quickly, work directly with end users, and gain deep exposure to enterprise‑grade tools and environments.You will partner closely with Level 1 Service Desk teams and collaborate with Level 3 engineering groups to ensure efficient incident resolution, excellent customer service, and strong documentation standards. Key Responsibilities:· Provide Level 2 onsite/deskside support for Windows and macOS laptops (walk-ups + ticket queue).· Perform device lifecycle management: provisioning, imaging/enrollment, Autopilot builds, swaps, repairs coordination, leaver processing, SSD removals, and inventory control.· Administer endpoint management tools: • Windows: Autopilot / Intune• MacOS: Jamf Pro (policies, profiles, deployments, troubleshooting)· Troubleshoot collaboration tools: Microsoft 365, Teams, Outlook, SharePoint, OneDrive.· Resolve identity and access issues via Azure AD / Entra ID (MFA, SSO, access groups, device compliance).· Support Teams Rooms / AV equipment and coordinate vendor escalations.· Maintain accurate documentation and ticket updates in ServiceNow.· Identify recurring issues and contribute to knowledge base articles and process improvements.· Perform physical hardware tasks including RAM/SSD upgrades, troubleshooting peripherals, and supporting mobile devices.
2026-03-18T00:00:00Z

Field Technician

Atlanta, GA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a Field Technician to join our team in Atlanta, Georgia, on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations, ensuring devices meet required standards and documenting findings. The position requires hands-on expertise with Windows operating systems and interaction with client staff in environments that require attention to detail. Responsibilities: • Travel to client locations within the designated region to perform onsite audits of production devices. • Conduct physical inspections of desktops and laptops currently in use. • Verify the presence of necessary security and management tools on each device. • Assess installed software and identify items needing further review or follow-up. • Accurately document findings in accordance with provided standards and procedures. • Escalate technical issues or discrepancies to internal leads as needed. • Maintain clear and attentive communication and provide excellent customer service during interactions with client staff. • Work independently while adhering to guidelines and ensuring consistent results. • Adapt to changing client locations and schedules throughout the duration of the project.
2026-03-20T00:00:00Z

Field Technician

Atlanta, GA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Field Technician to join our team on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations in the Atlanta, Georgia area. You will play a vital role in ensuring devices meet security and operational standards while documenting findings through hands-on inspections. Responsibilities: • Travel to multiple client locations within the region to perform onsite audits of production devices. • Conduct physical inspections of desktops and laptops that are actively in use. • Verify the presence of required security software and management tools on each device. • Review installed applications and document items requiring follow-up or further evaluation. • Record findings accurately and in compliance with provided documentation standards. • Escalate any issues or discrepancies to technical leads for resolution. • Interact professionally with client staff to ensure smooth operations during device audits. • Follow established procedures consistently while maintaining attention to detail. • Provide feedback and updates to internal teams as needed.
2026-03-20T00:00:00Z