<p>A fast‑scaling <strong>consumer products/e‑commerce</strong> brand in <strong>Carlsbad</strong> is hiring an analytical, systems‑savvy <strong>Operations Specialist</strong> to connect the dots between <strong>Sales Ops, Supply Chain, and Finance</strong>. You’ll help keep orders flowing, inventory accurate, and reporting tight—ideal for someone who loves process, data, and cross‑functional problem‑solving.</p><p><strong>What You’ll Do</strong></p><ul><li>Manage <strong>order-to-cash</strong> workflows: order validation, EDI exceptions, allocations, and release timing.</li><li>Monitor <strong>inventory health</strong> (available‑to‑sell, backorders, aging, safety stock); coordinate with Purchasing on replenishment.</li><li>Investigate shipment exceptions, RMAs, and claims; partner with 3PL on resolutions.</li><li>Maintain product, pricing, and customer master data; ensure clean, audit‑ready records.</li><li>Build <strong>dashboards/reports</strong> (fill rate, OTIF, returns, margin) with insights and action items.</li><li>Support <strong>process improvement</strong>: SOPs, automation opportunities, and cross‑team handoffs.</li><li>Liaise with Finance on accruals, landed cost issues, chargebacks, and month‑end reconciliation support.</li><li>Assist with new channel launches, portal setups, and promotional calendar readiness.</li></ul><p><br></p>
• Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development<br>• Deliver clear expectations with regards to the role and responsibilities of your teams (Import, Export, Brokerage) and insure an engaging work environment<br>• Assist the client services team by identifying and developing prospective clients <br>• Develop new business <br>• Regularly nurture relationships with agents and vendors<br>• Oversee and assist with rates and quotes<br>• Oversee and manage the overall billing process<br>• Negotiate rates and services with various service providers at the local level<br>• Establish departmental goals and measure performance by tracking of goals; streamline and improve on current procedures to create greater efficiencies<br>• Ensure compliance with all legal and regulatory government entities (US CBP, US Department of Commerce, FMC, TSA, FDA, and all PGAs)<br>• Build teams who are driven to speak with customers and providers to provide solutions-oriented customer service<br>• Define, implement and drive logistics initiatives and ensure they are adhered to (i.e., use of strategic partners, pricing strategy, reporting, quoting tools and methods, etc.)<br>• Ensure customs brokerage initiatives are adhered to (i.e., customs compliance procedures, use of Cargowise and other tools)<br>• Liaison With Corporate Management<br>• Maintain Fiduciary Trust (Control of Assets & Funds) <br>• Oversee Daily Sales & Operations<br><br>• 10+ years of experience in international freight forwarding and customs brokerage<br>• 5+ years of experience in a management/supervisory role<br>• Excellent interpersonal and communication skills, verbal and written<br>• Cargowise Experience <br>• Leadership Skills<br>• Time management skills<br>• Sales Related Experience<br>• General OSHA and HR Knowledge<br>• Progressive Management Experience (Min. 5 years)<br>• Intermediate Computer Skills (Microsoft Office Suite)<br>• Knowledge of Industry Regulations and Requirements
<p>Oversee overall warehouse operations, taking responsibility for effective management of labor, productivity, quality control, and safety initiatives. Ensure the delivery of high-quality warehouse services and maintain safe and efficient daily operations. Represent the branch in regulatory matters and drive improvement in operational procedures, systems, information flow, and business processes, with a focus on management reporting and identifying growth opportunities. Supervise team members in accordance with company policies and applicable laws. Lead and participate in projects related to warehouse services.</p><p>Manage implementation and compliance with ISO certification requirements, provide training for warehouse staff, and maintain all ISO systems and associated documentation. This role requires thorough knowledge of and adherence to all company policies, regulations, and procedures.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, mentor, and manage the warehouse operations team, including support for both in-house and third-party customer business.</li><li>Serve as branch representative for ISO certification, providing training, and ensuring organization and maintenance of document control systems.</li><li>Implement and uphold procedures as outlined in the Quality Management System (QMS).</li><li>Oversee quality control and assurance processes within warehouse operations.</li><li>Develop, review, and approve operational instructions for warehouse activities.</li><li>Manage all aspects of forklift and heavy equipment rentals.</li><li>Promote safety by training team members, executing preventive and corrective safety actions.</li><li>Foster strong relationships with warehousing service customers.</li><li>Review, approve, and ensure timely submission of all operational invoices.</li><li>Act as the primary point of contact for customer concerns, accidents, or on-site incidents.</li><li>Drive process improvements to enhance efficiency and profitability.</li><li>Ensure internal systems and procedures meet standards of external certification bodies.</li><li>Organize and lead meetings with customers and internal teams as required.</li><li>Prepare written reports and presentations as directed by management.</li><li>Maintain appropriate staffing levels, provide team leadership, and monitor task completion and performance.</li><li>Oversee facility security, warehouse equipment, and enforce safety protocols.</li><li>Control and safeguard keys for warehouse equipment, doors, and docks.</li><li>Inspect and report any facility or inventory damage resulting from incidents or natural disasters, notifying management promptly.</li><li>Respond to irregularities outside regular business hours as needed, and take appropriate actions.</li><li>Prepare budgets and oversee warehouse financial performance against targets.</li><li>Partner with branch manager and sales team to attract new business clients, including preparing service presentations and quotations.</li><li>Assist with facility sourcing or closure as required by company directives.</li><li>Travel for client visits or to other company locations as needed.</li><li>Perform additional duties as assigned in relation to warehouse operations.</li><li>Conduct regular performance evaluations and provide feedback for team development.</li></ul><p><br></p>
<p><strong>Tenable Subject Matter Expert (SME)</strong></p><p><strong>Description</strong></p><p>We are seeking a Tenable Subject Matter Expert (SME) to lead and mature our enterprise vulnerability management capabilities. This role will serve as the primary technical authority for all Tenable platforms and will focus on optimizing scan configurations, improving asset organization, automating processes, and elevating the accuracy and efficiency of vulnerability data across the environment.</p><p>The ideal candidate brings deep technical expertise, strong analytical skills, and a process-driven mindset with the ability to translate complex scan data into actionable insights for stakeholders.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the technical lead and subject matter expert for Tenable.sc and Tenable.io.</li><li>Review and optimize existing scan profiles, policies, schedules, and templates to reduce redundancy and increase consistency.</li><li>Oversee cleanup, standardization, and governance of asset tags, repositories, and organizational structures.</li><li>Evaluate current scanning coverage and performance; recommend improvements to enhance accuracy, efficiency, and scalability.</li><li>Design and implement optimized scanning strategies aligned with business and operational requirements.</li><li>Build and maintain automation and integrations using the Tenable API for reporting, data ingestion, enrichment, and workflow integration.</li><li>Collaborate with infrastructure, application, and endpoint teams to ensure authenticated, high‑quality, minimally disruptive scanning.</li><li>Create and maintain technical documentation, standards, and best practices for Tenable configuration and operations.</li><li>Support vulnerability management teams by improving data quality, consistency, and usability of findings.</li><li>Troubleshoot scan failures, credential issues, and performance bottlenecks.</li><li>Provide guidance on platform upgrades, new features, and product roadmap adoption.</li></ul><p><strong>Key Competencies</strong></p><ul><li>Tenable Platform Optimization & Governance</li><li>Automation & API Integration</li><li>Process Improvement & Standardization</li><li>Cross‑Team Collaboration</li><li>Technical Documentation</li><li>Vulnerability & Risk Analysis</li></ul><p><strong>What Success Looks Like</strong></p><ul><li>A standardized, well‑governed Tenable environment.</li><li>Reduced scan redundancy and improved scan performance.</li><li>Clean, consistent asset tagging and reporting structures.</li><li>Increased automation and reduced manual effort.</li><li>Higher stakeholder confidence in vulnerability data and reporting.</li></ul>
<p>Robert Half is partnering with a fast-growing <strong>consumer products brand</strong> headquartered in <strong>Carlsbad</strong> to hire a personable, solution‑oriented <strong>Customer Support Specialist</strong>. You’ll be the voice of the brand across phone, email, chat, and order portals—solving problems, tracking orders, and turning first‑time buyers into repeat customers. This is an ideal role for someone who loves a mix of service, light order management, and cross‑department collaboration with sales, operations, and shipping.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Own daily <strong>customer communications</strong> via phone, email, and chat; triage inquiries and resolve issues quickly and professionally.</li><li>Manage <strong>order entry</strong> and edits, shipment tracking, RMAs, replacements, and warranty claims.</li><li>Research and resolve delivery delays, damaged shipments, and mis‑shipments; coordinate with <strong>3PL/warehouse</strong>.</li><li>Maintain accurate case notes, update CRM records, and track trends to provide feedback to leadership.</li><li>Guide customers through <strong>product selection</strong>, promos, and basic troubleshooting; escalate technical issues as needed.</li><li>Collaborate with <strong>Sales Ops</strong> and <strong>Accounting</strong> on order holds, credits, tax, and payment discrepancies.</li><li>Prepare daily and weekly summaries on <strong>SLAs</strong>, ticket volumes, and top customer pain points.</li><li>Contribute to <strong>knowledge base</strong> articles and help streamline macros, templates, and SOPs.</li></ul>