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3 results for Desktop Support Technician in Newnan, GA

Customer Support Engineer

Kennesaw, GA
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment. Responsibilities: • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly. • Analyze energy management systems and related data to identify opportunities for optimization. • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements. • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion. • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping. • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary. • Build positive relationships with customers by demonstrating professionalism and empathy during interactions. • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency. • Adapt to flexible work schedules and shift requirements as needed. • Provide guidance and support to team members to ensure the overall success of the department.
2026-04-10T00:00:00Z

Field Technician

Atlanta, GA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a Field Technician to join our team in Atlanta, Georgia, on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations, ensuring devices meet required standards and documenting findings. The position requires hands-on expertise with Windows operating systems and interaction with client staff in environments that require attention to detail. Responsibilities: • Travel to client locations within the designated region to perform onsite audits of production devices. • Conduct physical inspections of desktops and laptops currently in use. • Verify the presence of necessary security and management tools on each device. • Assess installed software and identify items needing further review or follow-up. • Accurately document findings in accordance with provided standards and procedures. • Escalate technical issues or discrepancies to internal leads as needed. • Maintain clear and attentive communication and provide excellent customer service during interactions with client staff. • Work independently while adhering to guidelines and ensuring consistent results. • Adapt to changing client locations and schedules throughout the duration of the project.
2026-03-20T00:00:00Z

Field Technician

Atlanta, GA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Field Technician to join our team on a long-term contract basis. This role involves conducting onsite audits of production devices across various client locations in the Atlanta, Georgia area. You will play a vital role in ensuring devices meet security and operational standards while documenting findings through hands-on inspections. Responsibilities: • Travel to multiple client locations within the region to perform onsite audits of production devices. • Conduct physical inspections of desktops and laptops that are actively in use. • Verify the presence of required security software and management tools on each device. • Review installed applications and document items requiring follow-up or further evaluation. • Record findings accurately and in compliance with provided documentation standards. • Escalate any issues or discrepancies to technical leads for resolution. • Interact professionally with client staff to ensure smooth operations during device audits. • Follow established procedures consistently while maintaining attention to detail. • Provide feedback and updates to internal teams as needed.
2026-03-20T00:00:00Z