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1 result for User Experience Ux Researcher in New York, NY
- Lyndhurst, NJ
- onsite
- Temporary / Contract
- 20.9 - 24.2 USD / Hourly
- We are looking for a Customer Experience Specialist to support a fast-paced retail environment by delivering attentive service and resolving customer needs with care. This Long-term Contract position is based in Lyndhurst, New Jersey, and is ideal for someone who enjoys balancing order support, customer communication, and problem-solving throughout the day. The person in this role will help create a positive customer journey by managing inquiries, addressing product and delivery concerns, and coordinating effective solutions.<br><br>Responsibilities:<br>• Manage incoming customer orders accurately and ensure requests are processed in a timely manner.<br>• Investigate purchase-related questions by reviewing order details and providing clear updates to customers.<br>• Track shipping activity, communicate delivery information, and follow through on open issues until resolution.<br>• Support return requests and partner with customers to address product quality concerns professionally.<br>• Respond to customer inquiries across phone and email channels while maintaining a high standard of service.<br>• Handle a steady volume of interactions efficiently, balancing multiple priorities in a fast-moving setting.
- 2026-11-11T00:00:00Z