We are looking for a creative and strategic Social Media Manager to lead digital marketing efforts and enhance brand visibility across platforms. Based in Edison, New Jersey, this role requires expertise in crafting compelling content, analyzing performance metrics, and executing targeted campaigns to engage audiences effectively. The ideal candidate will bring a strong blend of technical skills and innovative thinking to drive social media success.<br><br>Responsibilities:<br>• Develop and implement comprehensive social media strategies that align with business goals and enhance brand presence.<br>• Design visually appealing and impactful content using tools like Adobe Creative Cloud and Canva.<br>• Manage editorial calendars to ensure consistent and timely delivery of content across platforms.<br>• Monitor and analyze performance metrics using tools such as Facebook Insights and Google Analytics to refine strategies.<br>• Create engaging advertisements tailored to the target audience and optimize them for maximum impact.<br>• Stay updated on industry best practices and emerging trends to maintain a competitive edge in social media marketing.<br>• Write and publish blogs that align with brand messaging and resonate with the audience.<br>• Collaborate with cross-functional teams to ensure cohesive branding and messaging.<br>• Increase brand awareness by fostering community engagement and building strong relationships with followers.<br>• Conduct research to identify opportunities for growth and innovation in social media campaigns.
<p>We are looking for a dynamic Social Media Specialist to join our team in northern New Jersey. This Contract to permanent position offers an exciting opportunity to enhance brand visibility through creative social media strategies and effective communication. The ideal candidate will have expertise in managing social media platforms, creating compelling content, and driving engagement across diverse audiences.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute innovative social media strategies to enhance brand awareness and audience engagement.</p><p>• Create and manage high-quality content, including copywriting and graphic design, tailored to various social media platforms.</p><p>• Monitor social media trends and tools to optimize campaign performance and maintain a competitive edge.</p><p>• Collaborate with internal teams to align social media efforts with broader marketing and communication goals.</p><p>• Produce high-quality photography for use across social media and marketing channels.</p><p>• Analyze social media metrics to measure the success of campaigns and identify areas for improvement.</p><p>• Manage internal and external communications to ensure consistent messaging and branding.</p><p>• Stay updated on emerging social media technologies and best practices to drive continuous improvement.</p><p>• Work onsite 2-3 days per week to support team collaboration and project execution.</p><p>• Lead the development of social media advertising initiatives to target specific audiences effectively.</p><p><br></p><p><br></p><p>02720-0013275404</p><p><br></p>
We are looking for a dedicated Paid Social Manager to oversee and optimize our social advertising initiatives. This role requires a blend of creative insight and analytical expertise to drive impactful campaigns that resonate with our audience. Based in New York, New York, you will play a key part in shaping our advertising strategy and maintaining our competitive edge.<br><br>Responsibilities:<br>• Develop and implement comprehensive paid social strategies, covering all aspects from planning to execution and performance analysis.<br>• Design and execute a testing roadmap to enhance channel performance, scalability, and overall effectiveness.<br>• Partner with the creative team and external collaborators to produce high-performing advertisements that align with customer preferences and insights.<br>• Monitor and manage campaigns to ensure optimal results, maintaining channel integrity and applying key learnings to future efforts.<br>• Research and adopt emerging trends in the industry, introducing innovative approaches to keep campaigns fresh and competitive.<br>• Analyze campaign performance using tools like Google Analytics, creating detailed reports to guide decision-making.<br>• Maintain a consistent focus on improving ROI by identifying and implementing strategies for efficiency.<br>• Collaborate with cross-functional teams to align advertising efforts with broader company goals.
<p>We are looking for a creative Marketing and Communications Coordinator to join our non-profit organization in Newtown, Pennsylvania. In this role, you will develop and execute marketing strategies that effectively communicate our mission and engage our audience. This position offers an exciting opportunity to showcase your skills in communications, email marketing, website content creation, graphic design, and digital marketing.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage engaging marketing campaigns across email, social media, and other digital platforms.</p><p>• Create compelling website content and promotional materials that align with the organization's branding.</p><p>• Design visually appealing graphics and marketing assets using tools like Canva.</p><p>• Write clear and persuasive copy for various mediums, including social media posts, flyers, and newsletters.</p><p>• Coordinate content marketing efforts to ensure consistency and effectiveness.</p><p>• Monitor and analyze the performance of marketing initiatives to optimize engagement and reach.</p><p>• Collaborate with team members to support communication strategies and organizational goals.</p><p>• Ensure all marketing materials adhere to brand guidelines and maintain a high standard.</p><p>• Manage social media accounts by scheduling posts, responding to inquiries, and fostering audience interactions.</p>
We are looking for a creative and detail-oriented Marketing Coordinator to join our team in Rutherford, New Jersey. In this role, you will play a key part in shaping our brand presence through innovative campaigns and effective communication strategies. This is an exciting opportunity to contribute to marketing initiatives in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Develop and execute engaging email marketing campaigns that align with company goals.<br>• Manage social media platforms, including creating and scheduling content to increase audience engagement.<br>• Write compelling copy for marketing materials, ensuring consistency in brand messaging.<br>• Coordinate marketing communications to effectively support product launches, promotions, and events.<br>• Create visually appealing graphic designs for digital and print media.<br>• Monitor social media trends and analytics to optimize campaign performance.<br>• Collaborate with cross-functional teams to ensure alignment of marketing strategies.<br>• Assist in planning and organizing marketing events to promote brand awareness.<br>• Conduct market research to identify opportunities for growth and improvement.<br>• Maintain and update marketing materials to reflect current branding and messaging.
<p>• Directly and proactively acquire, engage, and retain members</p><p>• Oversee the fulfillment of membership benefits and the calendar of communications with members and donors and proactively seek ways to engage with members around anniversaries, birthdays, special interests and other ‘soft touch’ opportunities</p><p>• Participate in brainstorming and research to identify new member prospects, developing relationships with other cultural organizations, media industry partners and affinity groups</p><p>• Assist the Manager, Membership & Development Operations with managing new membership applications, invoices, letter correspondence, tax acknowledgments and other associated materials and communication</p><p>• Ensure the highest level of client service for our members at events whether in-person or virtual which entails hosting and responding to questions or inquiries and follow-up.</p><p>• Maintain benefit utilization data to ensure that member benefits are being maximized and proactively seeks opportunities to engage with Members </p><p>• Manage database to ensure members, prospects and event attendee details are entered properly and updated regularly</p><p>• Responsible for audience development for “invitation-only” events, such as exhibition previews, celebrity meet and greets and receptions and fundraising gala events</p><p>• Work with Creative Services to develop brochures, marketing materials, invitations, evites, thank you notes with photos, etc.</p><p>• Work with Social Media team on new strategies to enhance engagement and increase memberships.</p><p>• Provide regular updates on the progress of ongoing work and projects, advising of any emerging opportunities and challenges</p><p>• Engage as a Ambassador for social media initiatives by actively sharing social media posts within one’s own networks, to amplify the organization’s reach and foster community engagement</p><p>• Participate in other projects as assigned</p>
<p>We’re seeking a proactive and organized Administrative Assistant to support our marketing and business development team. This role involves working closely with senior leadership to help drive strategic initiatives, manage communications, and coordinate events that boost our firm’s visibility and outreach.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide administrative and project support to senior marketing leaders.</li><li>Conduct market and competitor research to support strategic planning.</li><li>Help prepare reports and materials for client development and industry recognition.</li><li>Coordinate logistics for client-facing events and internal initiatives.</li><li>Assist in creating and distributing marketing content using digital tools.</li><li>Maintain and update online platforms including the website and social media.</li><li>Support budgeting and invoice tracking for the department.</li><li>Identify opportunities for networking and thought leadership.</li></ul><p>This is a great opportunity for someone who thrives in a fast-paced environment and enjoys being part of a collaborative, high-impact team.</p>
<p>We’re looking for a highly creative and strategic Email Marketing Manager to lead the development and execution of compelling email campaigns that engage, inform, and convert. This role is ideal for someone who thrives at the intersection of storytelling, design, and digital strategy, and who understands how to craft content that resonates with diverse audiences.</p><p><br></p><p>Key Responsibilities</p><ul><li>Content Strategy & Creation</li><li>Develop and manage the editorial calendar for email campaigns, ensuring alignment with brand voice, seasonal trends, and marketing goals.</li><li>Write and edit engaging email copy that drives action and reflects our brand personality.</li><li>Collaborate with design teams to produce visually appealing email templates and assets.</li><li>Campaign Management</li><li>Own the end-to-end process of email campaign execution—from concept to deployment.</li><li>Segment audiences and personalize content to improve engagement and conversion rates.</li><li>Monitor campaign performance metrics (open rates, click-through rates, conversions) and use insights to refine content and strategy.</li><li>Conduct A/B testing on subject lines, content, and design elements to continuously improve results.</li><li>Stay current on email marketing trends, tools, and best practices.</li></ul><p><br></p><p><br></p>
<p>• Sell new public membership and secure renewals </p><p>• Oversee list management, renewal mailings, communications, website updates, member correspondence including acknowledgments, and benefits fulfillment</p><p>• Design, implement and execute a comprehensive development plan to identify donors to give five and six-figure major gifts</p><p>• Cultivate and maintain existing relationships with face-to-face meetings and hosting at events</p><p>• Research, identify, and engage our community to discover new member prospects at all levels. Will also utilize personal contacts to grow our donor and membership base</p><p>• Plan and execute stewardship and cultivation events to continually engage donors and prospects to communicate philanthropic needs, drive membership and activation</p><p>• Responsible for preparing, writing, and submitting major solicitation letters, membership solicitation letters, acknowledgment letters, thank you letters, and reports</p><p>• Conduct analysis of member and annual fund giving to maximize ROI and build strategies for constant improvement</p><p>• Partner with the Marketing team to create campaigns that increase membership at all levels.</p><p>• Raise funds for additional programmatic support and special projects</p><p>• Help identify, develop, and mentor the development team</p><p>• Partner with Programming to understand upcoming programs and needs from the Development Team to engage members</p><p>• Engage as a Ambassador for social media initiatives by actively sharing social media posts within one’s own networks, to amplify the organization’s reach and foster community engagement</p><p>• Participates in other projects as assigned</p>
<p>Location: Please note, this role is located in Stamford, Connecticut, on-site. Please only apply if you are local to Stamford, CT as only local candidates will be considered.</p><p><br></p><p>The <strong><u>Digital Transformation Change Manager</u></strong> is responsible for ensuring the successful adoption of new ways of working as the company transitions to its next-generation operating platform. This role exists to drive the people side of change across one of the company’s most critical initiatives—focusing on stakeholder engagement, communication, training, and behavior adoption to ensure that the technology transformation delivers lasting business value. Through proactive change planning, close partnership with functional leaders, and a deep understanding of organizational dynamics, the Change Manager helps teams navigate change, minimize resistance, and build sustained commitment to transformation goals.</p><p><br></p><p><strong><u>Responsibilities</u></strong>:</p><p>• Define, evolve, and implement the change management strategy to support enterprise transformation goals, ensuring alignment with overall business objectives.</p><p>• Integrate change plans with broader digital transformation milestones and timelines to drive cohesive execution.</p><p>• Build trust with senior leaders, functional teams, and transformation stakeholders to promote alignment, secure buy-in, and address concerns early.</p><p>• Develop and deliver clear, consistent messaging that connects the “why” behind changes to individual and team impact.</p><p>• Lead the implementation of detailed change plans, including readiness assessments, training plans, and feedback loops across business units.</p><p>• Track adoption, identify resistance or gaps, and adjust strategies to ensure successful uptake and minimal disruption.</p><p>• Drive behavioral change by supporting teams through the emotional and operational impacts of change, fostering a forward-looking, adaptable culture.</p><p>• Equip employees and leaders with the tools, knowledge, and support needed to operate effectively in the future state.</p><p>• Develop and deploy scalable, role-specific training to support adoption, working closely with functional leads and subject matter experts to ensure relevance and clarity.</p>
We are looking for a Digital Marketing Specialist to join our dynamic team in Princeton, New Jersey. This role is ideal for someone who thrives in a fast-paced environment and is eager to make a significant impact by driving innovative marketing strategies for eCommerce brands. If you have a passion for data-driven storytelling and a desire to shape the future of digital marketing, this position is perfect for you.<br><br>Responsibilities:<br>• Develop and execute effective digital marketing campaigns across multiple platforms, including Google Ads, Meta Ads, and Amazon Seller Central.<br>• Analyze performance metrics using tools like Google Analytics, Adobe Analytics, and Power BI to generate actionable insights.<br>• Create compelling reports and presentations to share data-driven findings with clients and internal teams.<br>• Lead team training sessions to ensure alignment with the latest marketing strategies and technological advancements.<br>• Mentor and guide team members to encourage growth and enhance paid media expertise.<br>• Collaborate with eCommerce clients to understand their goals and recommend tailored marketing strategies.<br>• Utilize advanced AI marketing tools like LXRInsights to optimize campaign performance.<br>• Stay ahead of industry trends, especially in AI and digital marketing, to maintain a competitive edge.<br>• Serve as a subject matter expert, providing strategic guidance to clients and internal teams.
<p>120,000 - 130,000</p><p><br></p><p>Benefits:</p><ul><li>401k</li><li>health insurance</li><li>paid time off</li></ul><p><br></p><p>The Pricing and Contracts Manager is responsible for the development, implementation, and administration of pricing strategies and contract management processes for pharmaceutical products. This role requires a strong understanding of the US pharmaceutical market, including competitive pressures and customer landscape. The Pricing and Contracts Manager will collaborate closely with sales, supply chain, and finance teams to ensure accurate and compliant pricing, optimize contract terms, and support business objectives. This role is within a smaller, entrepreneurial company, requiring a hands-on approach and the ability to manage all aspects of pricing and contracting with minimal support. A complete understanding of the generic pharmaceutical sales lifecycle is imperative, including RFP processes, contract negotiations, order-to-cash, and chargeback/rebate management. </p><p><br></p>
We are looking for a dynamic and strategic Director of Marketing to lead marketing initiatives and drive audience growth for a prominent organization in New York, New York. This Contract to permanent position involves developing high-impact partnerships, managing creative campaigns, and overseeing audience engagement strategies that align with organizational goals. The ideal candidate is an experienced and detail-oriented marketing expert with expertise in digital marketing, branding, and analytics.<br><br>Responsibilities:<br>• Establish and nurture partnerships with businesses, cultural institutions, and tourism entities to enhance visibility and create co-branded opportunities.<br>• Manage partnership agreements, including negotiating terms, deliverables, and timelines, with support from legal and finance teams.<br>• Act as the primary liaison for media and promotional partners, ensuring all obligations are met and campaigns are effectively executed.<br>• Develop and implement audience growth strategies to increase attendance, ticket sales, and memberships across programs and events.<br>• Supervise the Audience Development Manager, providing guidance to achieve visitation targets and engagement goals.<br>• Create and oversee innovative marketing campaigns in collaboration with internal teams and external agencies, ensuring alignment with brand objectives.<br>• Lead the development of marketing materials such as brand guidelines, promotional videos, and sales collateral, coordinating with creative teams and stakeholders.<br>• Monitor campaign performance using analytics tools, applying insights to refine strategies and optimize future initiatives.<br>• Represent the organization as a brand ambassador at events and stakeholder meetings to strengthen external relationships.<br>• Explore new audience segments through data analysis, community outreach, and targeted promotions.
We are looking for an experienced Director of Marketing & eCommerce to lead our digital strategy and drive growth for our retail business in Teaneck, New Jersey. This role is ideal for a visionary leader passionate about marketing innovation and eCommerce excellence. The ideal candidate will oversee campaigns, enhance brand visibility, and optimize online experiences to expand our company's reach.<br><br>Responsibilities:<br>• Develop and execute comprehensive marketing strategies to enhance brand awareness and customer engagement.<br>• Manage and optimize digital advertising campaigns across platforms, including Google AdWords and Facebook Insights.<br>• Oversee eCommerce operations, ensuring seamless user experiences and maximizing online sales.<br>• Utilize Google Analytics and CRM tools to analyze data, track performance, and inform decision-making.<br>• Lead campaign planning and execution, ensuring alignment with business objectives and target audiences.<br>• Collaborate with cross-functional teams to create impactful marketing collateral and content.<br>• Monitor market trends and competitor activities to identify opportunities and refine strategies.<br>• Drive innovation in digital marketing and eCommerce practices to maintain a competitive edge.<br>• Manage budgets effectively, allocating resources to maximize ROI.<br>• Provide leadership and mentorship to the marketing team, fostering growth and development.
We are looking for an experienced Director of Marketing/Communications to join our team in New York, New York. This is a Contract to permanent position offering an opportunity to make a significant impact on corporate initiatives, corporate memberships, and brand engagement. The ideal candidate will bring creativity, strategic thinking, and exceptional relationship-building skills to drive revenue growth and enhance organizational visibility.<br><br>Responsibilities:<br>• Identify potential corporate partners and funders by researching industry trends and company profiles.<br>• Develop compelling presentations and marketing materials that highlight corporate opportunities and organizational benefits.<br>• Establish and nurture relationships with corporate decision-makers, leveraging existing networks and cultivating new connections.<br>• Pitch, negotiate, and close corporate agreements, collaborating with legal teams to finalize contracts.<br>• Oversee the delivery and management of corporate partnership and membership benefits to ensure exceptional client satisfaction.<br>• Implement strategies to increase corporate memberships and maintain strong relationships to encourage renewals.<br>• Organize and execute cultivation events to enhance partner and member engagement.<br>• Analyze market data to identify emerging corporate trends and opportunities.<br>• Maintain a robust pipeline of prospects and provide regular updates to leadership on corporate progress.<br>• Represent the organization at industry events and conferences to recruit partners and expand corporate memberships.
<p>Robert Half is recruiting for a <strong>Content Migration Strategist </strong>to join the HR Employee Experiences team at a leading global financial services organization. This role will focus on <strong>content migration</strong> from SharePoint to <strong>ServiceNow</strong>, along with auditing, refining, and creating digital content that improves employee self-service experiences. You’ll use your skills in <strong>UX</strong>, <strong>information architecture</strong>, and <strong>microcopy</strong> to make content clear, findable, and actionable for internal audiences, including employees and customer service representatives.</p><p><br></p><p>This is a <strong>high-volume, execution-focused role</strong> that requires strong attention to detail, the ability to work independently, and proven experience in content design within regulated industries.</p><p><br></p><p><strong>Content Strategist – HR Employee Experiences</strong></p><p><strong>Location:</strong> Newark, DE; Jersey City, NJ; or Columbus, OH (5 days onsite)</p><p><strong>Contract Duration:</strong> 1 year, with potential to extend or convert to full-time</p><p><strong>Hours:</strong> 40 hours/week</p><p><strong>Pay:</strong> $40-45/hour</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Lead the <strong>migration</strong> of HR content from SharePoint to <strong>ServiceNow</strong>, ensuring accuracy, consistency, and alignment with <strong>UX</strong> and <strong>information architecture</strong> best practices.</li><li>Perform a comprehensive <strong>content audit</strong> to identify outdated, redundant, or unclear information and recommend improvements.</li><li>Write, edit, and publish <strong>microcopy</strong> and long-form content that supports employee self-service, chatbot training, and search engine optimization for internal platforms.</li><li>Organize content logically within the <strong>information architecture</strong> to improve findability and navigation.</li><li>Collaborate with product subject matter experts to review, approve, and publish updated content.</li><li>Manage multiple content requests and projects simultaneously while meeting tight deadlines.</li><li>Maintain and refresh evergreen content on topics such as benefits, compensation, and career development.</li><li>Ensure all content meets brand guidelines, compliance requirements, and accessibility standards.</li></ul>
We are looking for a talented Digital Marketing Specialist to design and implement customer journeys through Salesforce platforms, including Pardot and Sales Cloud. This role involves creating seamless marketing automation workflows, optimizing engagement strategies, and ensuring alignment across marketing and sales initiatives. This is a long-term contract position based in Norwalk, Connecticut.<br><br>Responsibilities:<br>• Develop and implement customer journey strategies that align with business goals and campaign objectives.<br>• Design and execute marketing automation workflows, engagement programs, and lead nurturing processes using Salesforce Pardot.<br>• Optimize Sales Cloud configurations, including lead routing, opportunity management, and reporting functionalities.<br>• Establish best practices for data management, segmentation, and attribution to improve campaign effectiveness.<br>• Collaborate with cross-functional teams to align marketing automation processes with sales and operational goals.<br>• Act as a Salesforce subject matter expert, guiding teams on platform capabilities and providing training as needed.<br>• Create and maintain dashboards and reports to track key performance metrics and present insights to stakeholders.<br>• Continuously evaluate and refine customer journeys based on performance data and user feedback.<br>• Lead workshops and strategy sessions to communicate roadmaps, campaign outcomes, and system enhancements.<br>• Provide guidance to less experienced team members and foster a collaborative, test-and-learn approach to marketing initiatives.
<p>We are looking for an Email Marketing Specialist to join our client based in Feasterville Trevose, Pennsylvania. This role is 4 days per week on site. This role offers an exciting opportunity to drive customer engagement and retention through strategic communication efforts. Salesforce Marketing Cloud experience is highly desired! On site days are non-negotiable.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement lifecycle email campaigns, including onboarding, post-purchase communications, and customer re-engagement.</p><p>• Develop automated workflows to enhance campaign efficiency and customer experience.</p><p>• Monitor and analyze campaign performance metrics, such as open rates, click-through rates, conversions, and retention, to identify opportunities for improvement.</p><p>• Leverage data insights to refine and optimize email strategies for maximum impact.</p><p>• Conduct A/B testing to enhance email content, timing, and delivery.</p><p>• Collaborate with cross-functional teams to align email marketing efforts with broader business goals.</p><p>• Manage and maintain Salesforce Marketing Cloud to ensure smooth campaign execution.</p><p>• Plan and execute email campaigns that align with CRM strategies and customer segmentation.</p><p>• Stay updated on industry trends and best practices to continually improve email marketing initiatives.</p>
<p>Robert Half is looking for a Product Control Consultant.</p><p>Does this sound like you? </p><ul><li>Prepare and analyze daily profit and loss (P& L) reports, ensuring accuracy and alignment with front office expectations</li><li> Reconcile the General Ledger with sub-ledgers, investigate discrepancies, and implement corrective actions.</li><li> Automate and maintain financial reporting processes, including regulatory capital and working capital usage.</li><li>Develop and manage monthly payout calculations and accruals for broker-dealer activities.</li><li>Monitor expense accruals and allocate costs to trading desks based on financial drivers.</li><li>Identify and resolve trade breaks, including preparing journal entries for adjustments.</li></ul>
<p>We are looking for a skilled Contracts Pricing Analyst/Manager to join our team on a long-term contract basis in Piscataway, New Jersey. The ideal candidate will bring expertise in pricing strategies within the generic pharmaceutical industry, with a proven ability to work with retail clients and Group Purchasing Organizations (GPOs) such as McKesson, Cencora, and Cardinal. This role will involve leveraging analytical tools to drive pricing decisions and support key business objectives.</p><p><br></p><p>Responsibilities:</p><p>include developing and implementing pricing strategies aligned with organizational goals and market trends, collaborating with retail clients and Group Purchasing Organizations (GPOs) to optimize pricing models, and utilizing tools like SAP, Vistex, and Salesforce Sales Cloud for data management and analysis. The role involves conducting financial analysis to identify revenue opportunities, monitoring market dynamics and competitor pricing, and preparing detailed reports for stakeholder decision-making. Additionally, the position requires close collaboration with sales and marketing teams to align pricing with customer needs, ensuring compliance with company policies and regulations, and supporting the advancement of pricing systems to improve efficiency and accuracy</p>
We are looking for a skilled Marketing Analyst to join our team on a long-term contract basis. This role is based in New York, New York, and focuses on driving data-driven marketing strategies by leveraging analytics tools and insights. The ideal candidate will have a passion for uncovering trends, optimizing campaigns, and delivering impactful recommendations to enhance business outcomes.<br><br>Responsibilities:<br>• Conduct in-depth analysis of marketing performance data using tools such as Google Analytics, Adobe Analytics, and other platforms.<br>• Develop actionable insights to optimize marketing campaigns and improve customer engagement.<br>• Manage and optimize Google AdWords campaigns to ensure maximum ROI.<br>• Collaborate with cross-functional teams to align marketing strategies with business objectives.<br>• Utilize CRM systems to analyze customer behavior and improve targeted marketing efforts.<br>• Perform ad hoc analysis to address specific business questions and provide timely solutions.<br>• Create detailed reports and dashboards to communicate findings to stakeholders.<br>• Monitor industry trends to identify new opportunities for marketing innovation.<br>• Support the implementation of marketing analytics processes and tools to enhance efficiency.
<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
