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3 results for Networkcloud Engineer in New York, NY
- River Edge, NJ
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- <p>We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.</p><p>• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.</p><p>• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.</p><p>• Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.</p><p>• Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.</p><p>• Introduce AI-driven features and process automation that increase team productivity and accelerate response times.</p><p>• Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.</p><p>• Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.</p>
- 2026-08-19T00:00:00Z
- Ossining, NY
- onsite
- Temporary / Contract
- 38 - 44 USD / Hourly
- We are looking for a Systems Engineer to support and advance enterprise endpoint technologies in Ossining, New York. This Long-term Contract position focuses on improving device management, automation, virtual desktop performance, and end-user computing services across a modern Microsoft environment. The role requires a hands-on, detail-oriented individual who can strengthen operational efficiency, enhance security alignment, and partner with technical teams to deliver reliable workplace technology solutions.<br><br>Responsibilities:<br>• Build, administer, and enhance enterprise endpoint platforms across Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, and Microsoft 365 environments.<br>• Establish and refine device standards, system images, configuration controls, and lifecycle practices to improve consistency across endpoint operations.<br>• Drive projects centered on endpoint transformation, Windows version advancement, virtual desktop tuning, and hardware standardization initiatives.<br>• Create and maintain automation using PowerShell, Python, or similar tools to simplify endpoint administration and reduce repetitive manual effort.<br>• Implement automated workflows for software distribution, patch management, device provisioning, employee onboarding and offboarding, and recurring support activities.<br>• Coordinate with ServiceNow stakeholders, IT leadership, security, and infrastructure teams to improve process automation, endpoint compliance, and overall platform resilience.<br>• Investigate and resolve complex issues tied to server and cloud dependencies, including authentication, file access, print services, remote connectivity, and application integration.<br>• Produce clear technical documentation covering architecture dependencies, support procedures, and escalation paths to improve knowledge sharing and reduce recurring incidents.<br>• Provide advanced escalation support for challenging endpoint, operating system, application, and virtual desktop problems while guiding entry-level team members and working with vendors or managed service providers.
- 2026-08-25T00:00:00Z
- New York, NY
- remote
- Temporary to Hire
- 38 - 44 USD / Hourly
- We are looking for an experienced Lead Platform Engineer, Snowflake to help shape and support enterprise data platforms in New York, New York. This contract opportunity is ideal for someone who combines deep Snowflake knowledge with broad experience across cloud-based and traditional database environments. The person in this role will guide platform reliability, security, and performance while partnering with technical teams on architecture, modernization, and data movement initiatives.<br><br>Responsibilities:<br>• Lead the administration, configuration, and ongoing support of Snowflake environments to ensure stability, security, and strong performance.<br>• Improve platform efficiency by analyzing workloads, tuning queries, and optimizing storage and compute usage across large-scale data ecosystems.<br>• Partner with engineering and data teams to design scalable data architectures and support effective data modeling practices.<br>• Oversee database operations across multiple platforms, including Microsoft SQL Server and PostgreSQL, within cloud-based environments such as AWS.<br>• Drive data migration efforts and help implement platform enhancements that improve reliability, maintainability, and long-term scalability.<br>• Provide technical leadership to the team by mentoring engineers, reviewing solutions, and guiding best practices across the data platform landscape.<br>• Develop and maintain automation, scripts, or tooling in Python to streamline operational tasks and support platform management.<br>• Use Git-based workflows to manage changes, support collaboration, and maintain version control across engineering deliverables.
- 2026-08-25T00:00:00Z