<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.<br><br>Responsibilities:<br>• Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.<br>• Manage and resolve helpdesk tickets efficiently using a ticketing system.<br>• Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.<br>• Work independently to diagnose and resolve technical problems with minimal supervision.<br>• Collaborate with team members to ensure seamless IT operations and support.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Assist in onboarding and training users on system functionalities as needed.<br>• Adapt to changing schedules and priorities to meet organizational needs.
General Tasks<br><br>• Provide 1st & 2nd level Infrastructure support of all incidents and service requests of all IT systems/services.<br>• IT Infrastructure support via remote control, telephone, and deskside support<br>Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking<br>• Support international offices with equivalent services<br>• Participation in an On-Call rota for out of hours and holiday support<br>• Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Management solution<br>• End to end ownership of all IT tickets including being responsible for all communication and the technical resolution<br>• Follow the escalation process to ensure a consistent and detail oriented IT support service is offered to the firm<br>• Carry out Root Cause analysis to understand why an issue occurred and create applicable knowledge base articles that are beneficial to the Engineering Team & the user population.<br>• Manage all end user administration for onboarding/offboarding requests etc<br>• Participate in time sensitive Projects either individual or as part of a Team.<br>• Communicate upcoming Firm-wide IT initiatives to user population.<br>• Management and support of mobile devices, laptops, remote working, user administration<br>• Monitoring and Support of Firm Events (internally and externally)<br>• Planning and initiating connection to international offices via Zoom video conferencing systems for meetings and interviews
<p>Provide IT technical support on a variety of issues for typical office work as well as manufacturing plants. The individual would have limited supervision in day-to-day efforts, responding as necessary to immediate support requests while also identifying and implementing longer term projects. This position may resolve routine issues but is expected to engage, advise and assist other IT teams/Plant management on solution recommendations and/or implementations. </p><p><br></p><p>· Utilizes the Service Management tool to enter, track and maintain requests through completion</p><p>· Respond to phone, email, and in person requests for assistance</p><p>· Identifies and addresses trends in support issues and corrects the root cause.</p><p>· Interact with customers (internal and external) with a friendly and professional attitude, and work with them to improve department success</p><p>· Involved with projects throughout planning, design/ development activities, and execution. May lead small to medium initiatives such as rolling out software, acquisition team activities, plant wiring and remodels, etc. </p><p>· Active participation in the configuration, deployment and ongoing maintenance of endpoint computing devices on an enterprise scale</p><p>· Support mobile programs ensuring configuration changes meets business demands (Apple/IOS device programs and Mobile Device Management)</p><p>· Identify, recommend and implement opportunities to leverage technology and enhance process efficiencies that will best support business goals.</p><p>· Adhere to all department and company processes and policies.</p>
<p>We're looking for a sharp Executive Assistant to join a rapidly growing firm in lower Fairfield County. This is an on-site position supporting the CEO.</p><p><strong><u>Responsibilities</u></strong>:</p><ul><li>Conserves executive's time by reading, researching, and routing correspondence, drafting letters and documents, collecting and analyzing information, and initiating communications.</li><li>Develops a thorough understanding of the business to make appropriate recommendations and decisions impacting the executive.</li><li>Manages the executive’s Outlook account including high volumes of email traffic, an active calendar of appointments and travel, and updates contacts as needed.</li><li>Engages with all staff members situated throughout the country to facilitate solutions.</li><li>Prepares agendas and minutes in relation to crucial meetings.</li><li>Completes expense reports and approves timecards for the executive’s direct reports.</li><li>Maintains executive files, copies and reviews outside mail, scans and files documents.</li><li>Assists with corporate meetings and events.</li><li>Communicates effectively with all levels of the organization and external stakeholders.</li><li>Provides direct administrative support as needed, including scheduling appointments, meetings, and events; booking detailed travel itineraries; maintaining file systems; incoming and outgoing mailing and shipping packages.</li><li>Manage office supplies, equipment, and inventory, ensuring adequate stock levels and overseeing procurement processes.</li></ul><p><br></p>
<p>We are looking for an Executive Assistant to provide high-level administrative support to senior executives. This role requires excellent organizational skills, effective communication, and the ability to handle sensitive information with discretion. Based in Roseland, New Jersey, you will play a key role in ensuring the smooth operation of executive activities and projects.</p><p><br></p><p>Responsibilities:</p><p>• Manage and coordinate complex executive calendars, including scheduling meetings and appointments.</p><p>• Prepare and refine correspondence, reports, presentations, and other well-crafted documents.</p><p>• Act as the primary liaison between executives and internal or external stakeholders.</p><p>• Maintain confidentiality while handling sensitive information with professionalism.</p><p>• Assist in preparing for meetings by organizing agendas, materials, and ensuring follow-up actions are completed.</p><p>• Track and monitor progress on key projects, deadlines, and deliverables to ensure timely completion.</p><p>• Process expense reports, invoices, and support budget-related tasks.</p><p>• Organize and maintain office systems, files, and records to ensure efficient workflow.</p>
<p>We are looking for a skilled and experienced Chief Financial Officer (CFO) to oversee and direct the financial operations of our Non-Profit organization in Queens, New York. This role requires a highly motivated individual who can manage all aspects of financial planning, compliance, and reporting to ensure the organization's fiscal health and accountability. The ideal candidate will play a pivotal role in guiding financial strategies while maintaining strict adherence to regulatory requirements and organizational goals.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive financial plans, policies, and practices to support the organization's mission and goals.</p><p>• Supervise treasury, accounting, budgeting, tax, and audit functions, while fostering strong relationships with banks, auditors, and financial advisors.</p><p>• Maintain and enforce financial controls and standards to ensure compliance with regulatory and institutional requirements.</p><p>• Oversee the preparation and submission of accurate and timely financial reports, including quarterly financial statements, annual A-133 reports, and tax filings such as Form 990.</p><p>• Ensure government grant reporting and compliance, including adherence to required standards and submission deadlines.</p><p>• Monitor and ensure compliance with pension-related filings, including the annual preparation and submission of Form 5500.</p><p>• Provide strategic financial advice and transactional support to executive leadership and senior staff.</p><p>• Review and approve transaction documents, ensuring accurate accounting of all related activities.</p><p>• Lead the search, recommendation, and implementation of accounting software and systems to optimize financial operations.</p><p>• Manage and oversee the organization's compliance with lobbying activities, government reporting systems, and other required filings.</p><p><br></p><p>Please send resumes directly to saravana.velayutham@roberthalf(.)com. If you're working with one of my colleagues in the tri-state area, please reach out to them and refer to job reference number 02940-0013283049</p><p><br></p>
We are looking for a skilled Financial Analyst/Manager to lead and optimize financial planning and analysis efforts within our organization. This role requires a strategic thinker who can deliver actionable insights, drive financial performance, and support decision-making at the executive level. Based in Stamford, Connecticut, the position offers an exciting opportunity to shape the financial strategies of a dynamic team.<br><br>Responsibilities:<br>• Oversee the budgeting, forecasting, and planning processes to ensure alignment with organizational goals and strategic objectives.<br>• Build and maintain detailed financial models to support capital planning, profitability assessments, and long-term growth strategies.<br>• Analyze financial data and trends, providing senior management with insights and recommendations to drive informed decision-making.<br>• Collaborate with various business units to design tailored budgets, forecasts, and performance metrics that meet their operational requirements.<br>• Prepare and present accurate financial reports, including variance analyses and risk/opportunity assessments, for executive stakeholders.<br>• Conduct financial due diligence and scenario modeling to support strategic initiatives such as mergers, acquisitions, or process improvements.<br>• Serve as a trusted advisor to leadership by delivering financial insights that guide business strategies and priorities.<br>• Lead, mentor, and develop a high-performing FP& A team, fostering innovation and a culture of continuous improvement.
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for a skilled Desktop Support Analyst to join our team in Princeton, New Jersey, within the automotive industry. In this role, you will be responsible for ensuring smooth operation of desktop systems, software applications, and hardware across dealership locations. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently in a dynamic environment.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot Windows 10/11 operating systems, Microsoft 365 applications, dealership-specific software, and hardware peripherals.<br>• Collaborate with engineering and networking teams to address basic network tasks, including patch panel work, switch replacements, and resolving cabling issues.<br>• Respond promptly to technical emergencies and resolve critical incidents efficiently.<br>• Participate in the on-call rotation, including one evening per week and one Saturday every five weeks.<br>• Maintain detailed documentation of systems and ensure regular updates to minimize downtime.<br>• Travel to various dealership locations to provide onsite technical support and troubleshooting.<br>• Apply creative problem-solving techniques to resolve technical issues effectively and efficiently.
<ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul><p><br></p>
We are in the service industry, located in West Long Branch, New Jersey, United States, and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.<br><br>Responsibilities:<br>• Handle technical support tickets, with a focus on product-related concerns.<br>• Deliver high-quality product support to customers, addressing inquiries related to our platform.<br>• Utilize SQL queries to delve into customer data and investigate issues.<br>• Aid customers in understanding product features, best practices, and technical configurations.<br>• Collaborate with the development team to identify, escalate, and rectify software bugs.<br>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.<br>• Develop and upkeep support documentation to streamline troubleshooting processes.<br>• Contribute to improving the platform by providing valuable feedback from customers.
We are looking for a Technical Support Specialist to join our team in Wappingers Falls, New York, on a contract basis. In this role, you will provide expert-level support for a variety of technologies, ensuring smooth operations and resolving technical issues efficiently. This position requires a strong understanding of hardware, software, and cloud-based systems.<br><br>Responsibilities:<br>• Deliver technical support for Cisco, Citrix, and cloud technologies, ensuring timely issue resolution.<br>• Diagnose and troubleshoot hardware-related problems, particularly with Dell systems.<br>• Manage and maintain Active Directory, ensuring proper user access and system security.<br>• Implement and monitor backup solutions to safeguard data and minimize downtime.<br>• Collaborate with team members to address and resolve technical challenges effectively.<br>• Provide guidance and support for system upgrades, migrations, and hardware installations.<br>• Document technical issues and resolutions to maintain an accurate knowledge base.<br>• Communicate complex technical concepts clearly to non-technical users.<br>• Stay updated on emerging technologies to enhance support capabilities.
We are looking for an experienced Executive Assistant to join our team in New York, New York. This role is critical in providing high-level administrative support to ensure the smooth operation of executive functions. As a Contract-to-permanent position, the ideal candidate will demonstrate the ability to adapt and excel in a dynamic environment while supporting organizational goals.<br><br>Responsibilities:<br>• Manage and maintain executives' calendars, ensuring all appointments, meetings, and events are accurately scheduled.<br>• Coordinate and arrange travel logistics, including booking flights, accommodations, and transportation.<br>• Prepare and organize materials for executive meetings, ensuring all necessary documents are available and well-presented.<br>• Act as the primary point of contact for internal and external stakeholders, handling inquiries and correspondence professionally.<br>• Assist in drafting and editing reports, presentations, and other documents for executive review.<br>• Track and prioritize tasks to meet deadlines and ensure the efficient execution of executive projects.<br>• Support the planning and coordination of special events, both internal and external.<br>• Maintain confidentiality and handle sensitive information with discretion.<br>• Monitor and order office supplies to ensure the executive team has necessary resources.<br>• Collaborate with other departments to facilitate communication and streamline processes.
<p>We’re seeking a highly organized and proactive Litigation Executive Assistant to support our client's litigation team. This role involves coordinating case activities, managing legal documentation, and assisting attorneys throughout the litigation process. The ideal candidate is detail-oriented, communicative, and comfortable working in a fast-paced legal environment.</p><p>Key Responsibilities:</p><ul><li>Coordinate litigation case timelines, deadlines, and documentation from start to finish</li><li>Organize and manage legal documents, filings, and discovery materials</li><li>Assist with legal research and help prepare case files for hearings and trials</li><li>Support attorneys with scheduling, logistics, and communication</li><li>Lead administrative efforts for depositions, witness coordination, and trial preparation</li><li>Maintain client communication and provide updates on case progress</li><li>Collaborate with internal teams and external counsel to ensure smooth case management</li></ul><p><br></p>
<p>Reporting to the <strong>PeopleSoft Lead</strong>, the <strong>Finance & General Ledger Lead</strong> will provide high-level support for the <strong>PeopleSoft Finance and General Ledger modules</strong>, including system maintenance, issue resolution, and functional improvements. This position supports users across <strong>multiple international regions</strong>, including North America and Europe, and works closely with <strong>offshore Application Managed Support (AMS)</strong> teams who handle routine queries and escalate more complex issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and maintain the General Ledger (GL), ensuring system integrity and identifying issues</li><li>Collaborate with Finance stakeholders to troubleshoot issues, escalating to or coordinating with offshore AMS teams as needed</li><li>Partner with other process leads to manage <strong>VAT updates</strong> and cross-module changes</li><li>Assist in <strong>data preparation and transition efforts</strong> related to future SAP implementation</li><li>Support testing activities for PeopleSoft and SAP systems as needed</li><li>Troubleshoot both development and production-related application issues</li><li>Perform high-level month-end and year-end validations to ensure GL batch processing success</li><li>Build strong relationships with business users and support their reporting, audit, or system change needs</li><li>Document meeting outcomes and action items based on stakeholder discussions</li><li>Prioritize and manage service requests and change orders</li><li>Provide guidance to users on completing specific operational tasks</li><li>Foster collaboration across <strong>regional and global PeopleSoft teams</strong>, as well as with internal IT and business units</li></ul><p><br></p>
<p>Robert Half is partnering with a leading organization in the manufacturing and distribution industry to recruit a dedicated and results-driven Senior Financial Analyst. This position offers a unique opportunity to make an impact on business strategies through detailed financial analysis and reporting. As a Senior Financial Analyst, you will work closely with cross-functional teams, providing expert insights to guide decision-making and drive profitability.</p><p><strong>Key Responsibilities:</strong></p><p>· Conduct comprehensive financial analysis, including variance analyses, trend identification, and forecasting, to support executive decision-making.</p><p>· Prepare and present financial reports, dashboards, and key performance indicators.</p><p>· Lead budgeting, forecasting, and long-range financial planning processes.</p><p>· Identify areas for operational improvement and recommend actionable strategies.</p><p>· Collaborate with accounting teams to ensure accurate preparation of financial statements.</p><p>· Analyze market trends and their impact on company performance and future planning.</p><p>· Develop and optimize financial models to assess business opportunities.</p><p>· Ensure compliance with accounting standards and regulatory requirements.</p><p><strong>Skills and Qualifications:</strong></p><p>· Bachelor’s degree in Accounting, Finance, or related field; CPA or MBA preferred.</p><p>· Minimum of 5+ years of experience in financial analysis or related roles.</p><p>· Proficiency with ERP systems and advanced skills in Excel. Epicor and / or Anaplan is a plus as well</p><p>· Strong expertise in financial reporting, compliance, and strategic forecasting.</p><p>· Ability to handle complex data sets and draw meaningful insights from large volumes of information.</p><p>· Excellent communication skills, with the ability to present and simplify complex financial information to non-financial stakeholders.</p><p>· Familiarity with emerging technologies such as AI platforms is a plus.</p><p>The company offers a competitive salary range of $100-125K plus bonus and great benefits along with a hybrid work schedule (3 days in the office / 2 days remote). </p>
We are looking for an experienced and dedicated Executive Assistant to join our team in New York, New York. In this Contract-to-permanent position, you will provide critical support to our Managing Director of Business Operations and Senior Managing Director of Residential Properties. This role requires a high level of professionalism, confidentiality, and organizational skills to manage day-to-day tasks and ensure seamless operations.<br><br>Responsibilities:<br>• Manage complex calendars, schedule meetings, and coordinate travel logistics for senior executives.<br>• Handle sensitive and confidential information with the utmost discretion.<br>• Prepare and reconcile travel expenses, ensuring timely and accurate submission.<br>• Organize and oversee arrangements for meetings, conferences, and events, both internal and external.<br>• Conduct light research and provide briefings on relevant topics, such as market updates.<br>• Assist with the preparation of PowerPoint presentations and other business documents.<br>• Act as a liaison between executives and internal or external stakeholders, including company principals and senior managers.<br>• Support office management tasks, such as coordinating with vendors for repairs, ordering supplies, and addressing IT-related issues.<br>• Review and submit invoices from the Investment Department to accounts payable.<br>• Provide additional administrative and project support as needed, including personal assistance for executives.
We are looking for a highly organized and proactive Executive Assistant to support the HR department in a dynamic and fast-paced environment. This long-term contract position, based in Westport, Connecticut, offers the opportunity to play a key role in ensuring smooth departmental operations. The ideal candidate will demonstrate professionalism, discretion, and a strong ability to multitask effectively.<br><br>Responsibilities:<br>• Provide comprehensive administrative support to the HR team, including managing calendars, scheduling meetings, and overseeing correspondence.<br>• Maintain accurate records, reports, and other documentation while ensuring strict confidentiality.<br>• Assist in onboarding processes, employee communications, and other HR-related tasks.<br>• Coordinate logistics for meetings, training sessions, and departmental projects.<br>• Manage competing priorities and deadlines with exceptional attention to detail.<br>• Collaborate with team members to address day-to-day departmental needs.<br>• Organize and oversee travel arrangements for executives and HR-related activities.<br>• Ensure seamless execution of executive meetings by preparing materials and handling logistics.
<p>My client is a highly prestigious, large national Non for Profit located in the heart of NYC.</p><p> </p><p>The SVP of Finance is looking to hire several Budget Managers to their team. They have a portfolio of smaller subsidiaries that roll up into the Corporate NFP company/team.</p><p> </p><p>The Budget Manager will manage a budget around $8 million for this subsidiary report into the Corp SVP of Finance for budget/finance related matters. As well report into the local subsidiary's Director for operational day to day matters.</p><p> </p><p>This is an extremely high exposure role working with both Executive and Senior Leadership.</p><p> </p><p>The SVP of Finance is looking for a current Budget Manager or Budget Analyst ready to take their next step in their career. Unfortunately they are not looking for a Grant Accountant looking to move into a Budget Manager role, this role is 70% budgeting/finance.</p><p> </p><p>They are in the office 5 days a week in NYC.</p><p> </p><p>As always, these are permanent, full time, fully benefited salaried positions (these are NOT temp, or temp to perm).</p><p> </p><p>Compensation is based on experience:</p><p>The range is between $85 - $100k base</p><p> </p><p>What you will do:</p><ul><li>Manage the local budget for this NFP subsidiary 70% of this role is budgeting/finance</li><li>Work with local program managers on their budget/spend/grants/variance</li><li>Support and work with the Corporate accounting team on the month end close</li><li>Support posting journal entries and reconciliations</li><li>Support the local subsidiary with some day to day operational support around HR/payroll</li></ul><p> </p><p>Who are you?</p><ul><li>Highly prefer Non For Profit experience </li><li>Currently in either a Budget Manager or Budget Analyst position at a top tier NFP </li><li>A minimum of a BA/BS in Finance from a top accredited school</li><li>5+ years of experience. </li></ul><p> </p><p>Exceptional communications skills are required. A great dynamic personality and the ability to work along your fellow colleagues is crucial.</p><p>He or she must be able to effectively collaborate with individuals both inside and outside the company.</p><p> </p><p>If you would like to be considered for this position, please email your resume in a word document to Kevin.Chin@Roberthalf</p>
<p>We are looking for an experienced Financial Planning & Analysis (FP& A) Manager to play a critical role in driving financial strategy and operational efficiency across our organization. This position will focus on budgeting, forecasting, and performance analysis while collaborating closely with leadership to support informed decision-making and strategic growth. The ideal candidate will bring a forward-thinking approach to financial planning and demonstrate a commitment to delivering actionable insights.</p><p><br></p><p>In office role, <strong><u>MUST</u> </strong>be commutable daily to the Wappingers Falls, NY area.</p><p><br></p><p><strong>Qualified candidates can send resume to joe.ciavardini@roberthalf</strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee the annual budgeting and quarterly forecasting processes to ensure alignment with organizational goals and strategic priorities.</p><p>• Design and implement dashboards and key performance indicators (KPIs) to monitor financial and operational performance effectively.</p><p>• Conduct comprehensive variance analyses, trend evaluations, and management reporting to support executive decision-making.</p><p>• Collaborate with department leaders to review cost structures, analyze initiatives, and recommend areas for operational improvements.</p><p>• Develop detailed business cases for investments, strategic initiatives, and operational changes.</p><p>• Provide actionable financial insights and recommendations to senior leadership to enhance profitability and efficiency.</p><p>• Work closely with the accounting team to ensure accurate financial reporting and consistency between forecasts and actual results.</p><p>• Manage and mentor the financial analyst, fostering growth and enhancing analytical capabilities within the team.</p>
<p>Our client is seeking a <strong>Senior Service Desk Technician</strong> to provide advanced technical support, mentor junior analysts, and ensure efficient incident management. This role focuses on <strong>customer service excellence, problem resolution, and continuous improvement </strong>within the IT environment.</p><p><br></p><p><strong><u>Key Responsibilities:</u></strong></p><p><br></p><p><strong>Advanced Support</strong> – Troubleshoot complex IT issues related to hardware, software, and networks, serving as an escalation point. Maintain and improve documentation for support processes.</p><p><strong>Customer Service</strong> – Engage professionally with end users, ensuring clear and timely communication on issue resolutions. Share best practices for handling complex cases.</p><p><strong>Reporting & Documentation</strong> – Track service desk metrics, generate performance reports, and document resolutions for knowledge transfer and process optimization.</p><p><strong>Continuous Learning</strong> – Stay updated on emerging technologies and share insights with the team to drive innovation and efficiency.</p>
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
<p><strong>POSITION OVERVIEW</strong></p><p>The Desktop Engineer focuses on providing high-level desktop support and systems engineering services. The individual in this position will manage and enhance internal tech infrastructure related to endpoints, automation, and software deployment. The responsibilities include scripting, image lifecycle support, patch management, application packaging, and cross-platform device maintenance. The position also plays a role in training and technical communication, ensuring security standards are upheld within the environment.</p><p><br></p><p><strong>KEY RESPONSIBILITIES</strong></p><p>Some of the core tasks and expectations include:</p><ul><li>Prepare and deploy endpoint devices using modern management tools such as Ivanti and Intune.</li><li>Maintain imaging standards and adjust based on departmental use cases and hardware evolution.</li><li>Build and support automation scripts (e.g., PowerShell, AutoIT) for device setup and software installs.</li><li>Provide support across both Windows and macOS ecosystems, including patching and compliance monitoring.</li><li>Curate and publish applications to a self-service portal after validation/testing.</li><li>Collaborate with IT operations and project teams to schedule, test, and roll out updates and patches.</li><li>Leverage ticketing and reporting systems (e.g., ServiceNow, Power BI) for issue resolution and trend tracking.</li><li>Support both virtual and physical desktops, including incident management and hardware repair.</li><li>Contribute to IT initiatives like system refreshes, process enhancements, and cross-team coordination.</li><li>Escalate technical barriers as needed while maintaining strong end-user communication.</li><li>Participate in formalized processes such as incident, change, and problem management workflows.</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst to join our team in New York, New York. In this role, you will provide essential technical support for both Mac and Windows systems, ensuring seamless operations for office and remote teams. This is a long-term contract position ideal for someone who thrives in a dynamic environment and takes pride in delivering high-quality customer service.<br><br>Responsibilities:<br>• Deliver Tier 1-2 technical support for Mac and Windows systems, with a primary focus on macOS environments.<br>• Manage and resolve service desk tickets efficiently using ServiceNow.<br>• Utilize Jamf to oversee and support macOS endpoints effectively.<br>• Provide technical assistance to both office-based and remote teams, ensuring uninterrupted operations.<br>• Collaborate with IT leadership and other departments to maintain consistent and reliable service delivery.<br>• Uphold exceptional standards of customer service, ensuring timely responses to technical issues.<br>• Troubleshoot and resolve issues related to Active Directory and Windows 10 systems.<br>• Document recurring technical problems and propose solutions to enhance system efficiency.
