We are looking for a Systems Engineer to support and advance enterprise endpoint technologies in Ossining, New York. This Long-term Contract position focuses on improving device management, automation, virtual desktop performance, and end-user computing services across a modern Microsoft environment. The role requires a hands-on, detail-oriented individual who can strengthen operational efficiency, enhance security alignment, and partner with technical teams to deliver reliable workplace technology solutions.<br><br>Responsibilities:<br>• Build, administer, and enhance enterprise endpoint platforms across Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, and Microsoft 365 environments.<br>• Establish and refine device standards, system images, configuration controls, and lifecycle practices to improve consistency across endpoint operations.<br>• Drive projects centered on endpoint transformation, Windows version advancement, virtual desktop tuning, and hardware standardization initiatives.<br>• Create and maintain automation using PowerShell, Python, or similar tools to simplify endpoint administration and reduce repetitive manual effort.<br>• Implement automated workflows for software distribution, patch management, device provisioning, employee onboarding and offboarding, and recurring support activities.<br>• Coordinate with ServiceNow stakeholders, IT leadership, security, and infrastructure teams to improve process automation, endpoint compliance, and overall platform resilience.<br>• Investigate and resolve complex issues tied to server and cloud dependencies, including authentication, file access, print services, remote connectivity, and application integration.<br>• Produce clear technical documentation covering architecture dependencies, support procedures, and escalation paths to improve knowledge sharing and reduce recurring incidents.<br>• Provide advanced escalation support for challenging endpoint, operating system, application, and virtual desktop problems while guiding entry-level team members and working with vendors or managed service providers.
<p>We are seeking a skilled AI Engineer to join our dynamic technology team. The ideal candidate has hands-on experience integrating advanced AI and large language model (LLM) features into applications, as well as a strong background in designing and delivering AI-driven solutions. In this role, you will work closely with product, engineering, and data teams to build and enhance innovative products using the latest AI frameworks and tools.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Design, develop, and integrate AI and LLM features into new or existing applications, ensuring scalable and reliable deployment.</li><li>Collaborate with cross-functional teams to define technical requirements and deliver AI-driven functionalities in production environments.</li><li>Utilize AI frameworks, APIs, and platforms such as OpenAI, LangChain, vector databases, and machine learning libraries to accelerate solution development.</li><li>Lead prompt engineering, fine-tuning, and model optimization initiatives to improve performance and user outcomes.</li><li>Evaluate and select the most appropriate AI/ML models, tools, and platforms for project needs.</li><li>Conduct documentation, code reviews, testing, and performance monitoring of AI-driven products.</li><li>Stay up to date with advancements in artificial intelligence, generative models, and industry best practices.</li></ul><p><br></p>
<p>We are looking for a NICE CXone Engineer to support and enhance contact center technology operations for a legal organization in River Edge, New Jersey. This role focuses on building efficient call flows, improving platform performance, and strengthening communication systems that support intake and pre-litigation teams. The ideal candidate brings hands-on experience with CXone, RingCentral, automation, and analytics, along with the ability to translate technical solutions into measurable business results.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><br></p><p>• Create and refine contact center routing frameworks, including queue structures, skill-based distribution, and call path logic to improve service efficiency.</p><p>• Build, test, and support CXone Studio scripts and automated workflows that streamline daily operations and reduce manual effort.</p><p>• Manage RingCentral configuration and maintain reliable integrations between telephony tools and connected business systems.</p><p>• Analyze platform data and reporting trends to identify opportunities for stronger performance across intake, pre-litigation, and related functions.</p><p>• Develop and optimize outbound dialing strategies and campaign settings to improve reach, responsiveness, and conversion outcomes.</p><p>• Introduce AI-driven features and process automation that increase team productivity and accelerate response times.</p><p>• Partner with operational leaders and frontline users to deliver training, promote adoption, and ensure effective use of contact center tools.</p><p>• Continuously assess system performance and implement enhancements that improve scalability, reliability, and user experience.</p>
We are looking for a Software Developer to support enterprise integration solutions for a legal organization based in New York, New York. This role focuses on building, maintaining, and improving reliable system connections that enable accurate data exchange across business applications. The ideal candidate brings strong technical depth in integration development, production support, and application deployment, along with the ability to turn operational needs into practical technical outcomes.<br><br>Responsibilities:<br>• Design, build, and enhance enterprise integrations using Integration Builder to support critical business processes.<br>• Develop and maintain secure connections between systems by working with APIs, webhooks, and modern authentication methods such as OAuth2 and token-based access.<br>• Create and validate data mappings, transformation logic, and schema alignment to ensure consistent and accurate information flow across platforms.<br>• Write and optimize SQL queries for reconciliation, issue investigation, and data validation while supporting overall integration performance.<br>• Monitor production interfaces, resolve incidents within service expectations, and perform root cause analysis to prevent recurring issues.<br>• Implement reliable integration processes by incorporating scheduling, incremental data movement, change tracking, and exception management.<br>• Configure, test, document, and deploy new applications and technical solutions while supporting user readiness and operational adoption.<br>• Partner with stakeholders to interpret business needs and translate them into scalable, supportable technical designs.
<p>We are seeking a versatile and technically strong Software Engineering Instructor to join our team in Monroe, NY. This individual will help students and/or learners strengthen their programming skills through hands-on instruction, mentoring, troubleshooting, and real-world development exercises.</p><p><br></p><p>The ideal candidate is a well-rounded software developer who can work comfortably across multiple programming languages and frameworks and has the ability to explain complex technical concepts in a clear, approachable manner.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide hands-on programming instruction, tutoring, and technical mentorship.</li><li>Teach and support learners across multiple programming languages, frameworks, and development environments.</li><li>Develop practical exercises, examples, and learning materials focused on real-world software development.</li><li>Help learners troubleshoot code, identify bugs, and understand best practices for debugging and testing.</li><li>Support testing and regression testing to ensure applications function as expected.</li><li>Introduce learners to cloud technologies, particularly <strong>AWS</strong>.</li><li>Help learners understand and apply modern <strong>AI technologies</strong>, including AI frameworks, APIs, plugins, and integrations.</li><li>Adapt instruction to different experience levels and learning styles.</li><li>Stay current with emerging programming languages, development frameworks, AI technologies, and industry best practices.</li></ul><p><br></p>