<p>We are looking for a Cyber Security Engineer to strengthen privacy, security, and regulatory compliance efforts for our organization in Derby, Connecticut. This role partners with leadership, legal counsel, and operational teams to maintain effective safeguards, support audit readiness, and improve awareness of privacy and information security obligations. The ideal candidate will help translate regulatory expectations into practical policies, training, monitoring, and incident response activities that protect organizational data and systems.</p><p><br></p><p>Responsibilities:</p><p>• Partner with leadership, legal counsel, and internal stakeholders to maintain privacy documentation, consent materials, and information notices that align with current regulatory expectations and organizational practices.</p><p>• Manage a formal process for handling privacy-related concerns by logging, reviewing, investigating, and coordinating resolution of complaints with the appropriate teams.</p><p>• Lead organization-wide awareness efforts that strengthen understanding of privacy responsibilities and reinforce consistent handling of confidential information.</p><p>• Work closely with privacy and security leadership to align safeguards, written standards, and employee education programs across both compliance areas.</p><p>• Support internal and external reviews related to state and federal privacy requirements, including preparation for audits and responses to accrediting or regulatory inquiries.</p><p>• Help develop, update, and monitor security policies, procedures, and guidelines covering risk management, network protection, asset security, physical safeguards, disaster recovery, and third-party oversight.</p><p>• Administer user access documentation and perform periodic reviews to confirm permissions remain appropriate when roles or employment status change.</p><p>• Coordinate the investigation, response, and remediation of security events with legal counsel, vendors, and privacy stakeholders in accordance with incident response procedures.</p><p>• Oversee external service providers performing technical maintenance and verify their security practices meet organizational standards and contractual expectations.</p><p>• Prepare and deliver periodic management reporting on privacy, security, and compliance trends, key issues, and program effectiveness over the prior year.</p>
We are looking for a Senior Business Analyst to lead a high-impact machine identity and agentic AI governance initiative for a large enterprise environment in New York, New York. This Long-term Contract position will guide the design, rollout, and day-to-day operational framework for governing non-human identities across cloud platforms, enterprise applications, and cybersecurity domains. The role requires close partnership with technical and business stakeholders to create scalable controls, improve visibility, and support responsible AI adoption with effective governance practices.<br><br>Responsibilities:<br>• Lead the implementation of a machine identity governance program across enterprise systems, cloud environments, and connected business applications.<br>• Coordinate with engineering, identity, and security teams to define operating procedures for discovery, classification, ownership tracking, and lifecycle oversight of non-human identities.<br>• Create practical intake, review, and approval processes for new service accounts, secrets, tokens, and other machine credentials requested by business teams.<br>• Develop reporting tools, dashboards, and alert mechanisms that provide stakeholders with timely insight into credential usage, risk exposure, and governance status.<br>• Work with subject matter experts to establish controls for provisioning, rotation, periodic access validation, and retirement of machine identities.<br>• Investigate unmanaged or inactive credentials and partner with relevant teams to drive remediation and strengthen governance coverage.<br>• Act as a central liaison across identity management, cloud operations, enterprise applications, cybersecurity, and AI-related teams to align priorities and execution.<br>• Produce and maintain runbooks, standards, and operational documentation that support consistent machine identity management practices.<br>• Track program metrics and maturity indicators to demonstrate operational progress, risk reduction, and areas for continuous improvement.
<p>Major global bank is looking for an experienced technology audit consultant who can lead and execute audits, risk assessments, and issue validations. Audits will cover such areas as cybersecurity, SWIFT, NIST CSF, system implementation, and security risk assessment. Candidate must have internal audit experience with a large financial institution.</p><p><br></p><p><br></p>
<p>Our client, a highly rated global consulting firm, is currently seeking a Technology Audit Manager or Senior Manager for the Financial Services industry. The role is located in midtown Manhattan requiring 3 days per week in office, with some local travel to NYC metro client locations.</p><p><br></p><p>Successful candidates will have proven experience in leading IT audit teams, applying internal control frameworks like COBIT, ISO 27001, NIST CSF, CIS, ITIL, understanding technology implications for Sarbanes-Oxley Act compliance, and are informed on high-growth tech topics such as cybersecurity, data governance, and cloud services. Ability to communicate technology topics to executives, and a passion for pursuing business development opportunities is essential.</p><p><br></p><p>Responsibilities:</p><p>• Managing risks associated with client's use of technology to protect and lead enterprise value.</p><p>• Advising and consulting on different technology-related topics.</p><p>• Keeping up-to-date with evolving technology and building skills in all areas of technology.</p><p>• Handling IT General Controls (ITGC) and IT Frameworks.</p><p>• Ensuring Cybersecurity compliance and conducting Cloud Audits.</p><p>• Overseeing Data Governance & Privacy and managing Enterprise Applications.</p><p>• Ensuring Technology Resilience and overseeing Disaster Recovery.</p><p>• Handling IT SOX and Analytics.</p><p>• Keeping abreast of Emerging Technologies and managing Control programs.</p>
We are looking for an experienced M& A Program Manager to lead technology workstreams that support acquisitions, integrations, and separations in Stamford, Connecticut. This role will guide planning from diligence through post-close stabilization, ensuring business continuity, strong governance, and clear executive communication. The ideal candidate brings a disciplined project management approach, sound judgment around risk and compliance, and the ability to coordinate cross-functional teams and external partners in a fast-paced environment.<br><br>Responsibilities:<br>• Lead technology due diligence by evaluating infrastructure, business systems, cybersecurity posture, data environments, and third-party dependencies for potential transactions.<br>• Translate diligence findings into practical integration or separation strategies, including Day 1 readiness plans, transition activities, and resource estimates.<br>• Develop and manage a comprehensive program roadmap that outlines milestones, dependencies, timelines, and ownership across multiple IT workstreams.<br>• Establish governance frameworks for the program, including status reporting, decision logs, risk tracking, budget oversight, and executive review cadences.<br>• Partner with senior stakeholders to communicate progress, resolve blockers, and drive timely decisions across complex cross-functional initiatives.<br>• Oversee cutover planning, migration coordination, TSA-related activities, and stabilization efforts to support operational continuity after close.<br>• Manage external consulting and delivery partners while monitoring spend, integration costs, and value opportunities tied to the transaction.<br>• Work closely with security, legal, audit, and compliance teams to address regulatory, privacy, cybersecurity, and operational risks throughout the program.<br>• Direct post-close hypercare and transition activities, then hand off services into steady-state operations while capturing lessons learned for future transactions.
<p>The Senior Director, Information Technology will lead enterprise technology strategy, infrastructure, cybersecurity, GxP validation, SOX compliance, and the business application roadmap for a growing late-stage clinical biopharmaceutical organization transitioning toward commercialization.</p><p><br></p><p>This role will architect scalable technology capabilities, establish practical governance, and align IT with business objectives. The leader will manage a small internal IT team, oversee managed service providers and consultants, and partner with executive leadership, functional leaders, auditors, and regulatory stakeholders.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute the IT strategy, roadmap, budget, and investments in alignment with corporate objectives; communicate strategy, risk, and progress to executive, Board, and Audit Committee audiences.</li><li>Serve as a strategic IT partner to business leaders, translating operational and regulatory needs into technology solutions and measurable outcomes.</li><li>Own the Computer System Validation (CSV) program for GxP systems, including validation strategy, risk assessments, IQ/OQ/PQ documentation and execution, periodic reviews, and validated-state change control in accordance with 21 CFR Part 11 and GAMP 5.</li><li>Own SOX IT General Controls, including logical access, change management, and IT operations; oversee control design, walkthroughs, evidence collection, remediation, and auditor coordination.</li><li>Maintain audit and inspection readiness for IT systems, records, and data integrity.</li><li>Establish lightweight IT governance for project intake, prioritization, tracking, and status reporting.</li><li>Develop business cases and investment plans for infrastructure, security, compliance, and control improvements.</li><li>Develop project plans and review system specifications, designs, and test results against business requirements.</li><li>Evaluate and manage technology vendors and service providers, including negotiating IT outsourcing agreements.</li><li>Lead the cybersecurity program through managed security providers and consultants, covering risk assessments, incident response, forensic analysis, network/application/platform security, penetration testing, vulnerability management, endpoint protection, and data loss prevention.</li><li>Develop and enforce IT policies, procedures, and operating instructions supporting company SOPs, 21 CFR Part 11, SOX, and protection of intellectual property.</li><li>Oversee the IT service desk provider, manage escalations, and provide hands-on support when necessary.</li><li>Lead and develop a small internal IT team while managing an extended ecosystem of service providers, consultants, and validation partners.</li><li>Partner with leadership to identify high-value AI and automation opportunities and develop an adoption roadmap.</li><li>Evolve AI governance and acceptable-use policies covering data classification, confidentiality, intellectual property, vendor/model due diligence, human oversight, and documentation.</li><li>Evaluate and implement AI capabilities within existing platforms, including Microsoft 365 Copilot and AI functionality embedded in validated life sciences and ERP systems, with validation impact assessments as appropriate.</li><li>Drive responsible AI adoption through training, guardrails, and internal champions while managing security, quality, and regulatory risks.</li></ul>
<p>We are seeking an experienced <strong>IT Coordinator</strong> to support day-to-day technology operations while serving as a key liaison between internal business teams and external IT partners. This role combines hands-on IT support, vendor coordination, business systems management, cybersecurity, and technology adoption.</p><p>The ideal candidate is organized, technically capable, and comfortable translating business needs into clear direction for technical vendors and consultants. This is a hands-on role with an opportunity to play a key part in improving technology, systems, and AI adoption across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>IT Operations & Vendor Management</p><ul><li>Serve as the primary internal liaison to the managed IT service provider, overseeing responsiveness, project delivery, and service quality.</li><li>Coordinate on-site IT visits, infrastructure projects, and escalations.</li><li>Provide first-line IT support, including workstation setup, basic troubleshooting, and hardware lifecycle management.</li><li>Manage IT vendor contracts, renewals, and service agreements.</li><li>Maintain accurate inventory of hardware, software licenses, and technology subscriptions.</li></ul><p>Business Systems</p><ul><li>Serve as the internal point of contact for the SAP Business One environment, partnering with an external consultant for technical configuration and support.</li><li>Translate business requirements into clear direction for technical consultants and vendors.</li><li>Coordinate the SAP Business One Version 10 upgrade and web client deployment.</li><li>Support and expand integrations between CRM and ERP platforms in partnership with Sales, Finance, and Operations.</li><li>Evaluate opportunities for additional system integrations and workflow automation.</li><li>Maintain working knowledge of CRM configuration and user administration.</li></ul><p>AI & Technology Adoption</p><ul><li>Assess organizational use of AI tools and develop a consolidated, cost-effective strategy.</li><li>Manage AI licensing, subscriptions, access, and governance to reduce redundancy and unnecessary costs.</li><li>Develop and communicate practical AI usage guidelines.</li><li>Monitor emerging AI technologies and recommend tools that improve productivity.</li><li>Support leadership and employees in maximizing the value of AI productivity tools.</li></ul><p>Security & Compliance</p><ul><li>Oversee basic cybersecurity practices, including password management, access controls, and user onboarding/offboarding.</li><li>Coordinate with external IT providers on security patching, endpoint protection, backups, and other security initiatives.</li><li>Ensure appropriate data security and privacy considerations are incorporated into AI tools, integrations, and technology initiatives.</li></ul><p><br></p><p><br></p>
<p>Our client, an NYC-based pension fund, is seeking to add a Corporate Counsel (contracts focused) to their team.</p><p><br></p><p>The Contracts Counsel will play a pivotal role in supporting the company's dynamic and evolving operations. Reporting directly to the EVP, Chief Legal Officer, this is an exciting opportunity to join a collaborative legal team to work on a broad range of complex and sensitive legal and business issues to give real-time analysis and practical advice. This role manages multiple priorities across the different units of the organization, such as vendor management, publishing, property & casualty, technology, and benefits.</p><p><br></p><p><br></p><p> </p><p>ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:</p><p>• Serve as legal counsel to the business units and corporate units for a wide range of commercial and corporate contracts with an emphasis on contract review and support</p><p>• Draft, review and negotiate commercial contracts including complex SaaS and data technology-related agreements (cloud, cybersecurity, software licensing) and third-party consulting contracts</p><p>• Collaborate closely with the vendor management team to develop standard vendor contract templates and SLA terms</p><p>• Collaborate closely with the vendor management team to create and implement a contract and vendor management strategy and improve knowledge management practices, documenting necessary policies and procedures</p><p>• Collaborate closely with the vendor management team to conduct due diligence, contract reviews and risk assessments, identifying non-compliance issues and mitigation strategies</p><p>• Collaborate closely with internal stakeholders, subject matter experts and the privacy team on legal and business risks, compliance and contract strategy</p><p>• Ensure alignment with applicable laws and internal policies</p><p>• Leverage and supervise outside counsel specialists as necessary</p><p>• Effective performance of the essential functions of this position requires regular in-person, on-site interaction with colleagues, both for purposes of relationship building and meaningful collaboration</p><p>• Other related duties may be assigned</p><p> </p><p><br></p><p> </p>
We are looking for an experienced Solutions Architect to lead the design of scalable technology solutions that support distribution and logistics operations in North Brunswick, New Jersey. This role will connect business needs with practical system architecture, with a strong focus on enterprise integrations, cloud-enabled platforms, and operational technology improvements. The ideal candidate brings deep technical expertise, strong collaboration skills, and the ability to guide initiatives from solution design through successful deployment.<br><br>Responsibilities:<br>• Design and implement integrations across internal applications and external partner systems using APIs, middleware, and event-driven patterns.<br>• Create technical solutions that support customer onboarding by connecting enterprise platforms with customer and supply chain applications.<br>• Work closely with vendors, partners, and internal teams to establish dependable data exchange processes and resolve integration challenges.<br>• Contribute hands-on development and configuration work to deliver architecture designs in alignment with technical specifications and project goals.<br>• Partner with operations, transportation, customer service, distribution, and finance teams to identify process improvements and apply technology-driven solutions.<br>• Support the enhancement and rollout of logistics platforms, including warehouse, yard, labor, and transportation-related systems.<br>• Architect cloud and hybrid environments in collaboration with infrastructure and cybersecurity teams to strengthen availability, resilience, and continuity.<br>• Provide technical leadership by reviewing solution designs, advising delivery teams, and promoting sound architecture standards and best practices.<br>• Embed security considerations such as access control, encryption, monitoring, and auditability into solution designs while participating in risk and compliance reviews.<br>• Assist with software evaluations, vendor selection activities, project planning, and prioritization of technology initiatives across the business.
<p><strong>Robert Half is seeking an experienced Procurement Counsel</strong> to support a leading New York City healthcare organization. This position will play a critical role in advising on complex procurement, technology, vendor, and commercial contracting matters across a large, dynamic enterprise.</p><p>While experience within healthcare is highly desirable, we are also interested in attorneys with strong backgrounds in technology transactions, commercial contracting, procurement, vendor management, public sector contracting, or highly regulated industries who are looking to apply their expertise within a healthcare environment.</p><p> </p><p><strong>Location:</strong> New York, NY (Downtown)</p><p><strong>Schedule:</strong> Hybrid | 4 Days Onsite (Monday-Thursday), Remote Fridays</p><p><strong>Duration:</strong> 6+ Month Contract (Potential for Extension)</p><p><strong>Compensation:</strong> $85+/hour</p><p> </p><p><strong>Position Overview</strong></p><p>This role offers a unique opportunity to work on a broad range of procurement and contracting matters supporting technology, operations, supply chain, professional services, and strategic business initiatives. The successful candidate will serve as a trusted legal advisor, helping stakeholders navigate complex commercial transactions while managing risk and ensuring compliance with organizational policies and applicable regulations.</p><p>This is an excellent opportunity for an attorney who enjoys negotiating sophisticated agreements, partnering with business teams, and providing practical, solution-oriented legal guidance in a fast-paced environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Commercial Contracting & Procurement Support</strong></p><ul><li>Draft, review, negotiate, and advise on a wide range of commercial agreements, including:</li><li>Software and SaaS agreements</li><li>Technology and cloud services contracts</li><li>Data privacy and data sharing agreements</li><li>Professional services agreements</li><li>Consulting agreements</li><li>Vendor and supplier contracts</li><li>Procurement and purchasing agreements</li><li>Structure and negotiate contract terms to align with organizational objectives and risk tolerance.</li></ul><p><strong>Legal & Strategic Counsel</strong></p><ul><li>Serve as a key legal advisor on procurement, sourcing, and vendor management initiatives.</li><li>Provide practical guidance regarding contractual obligations, business risks, and compliance requirements.</li><li>Support internal stakeholders throughout the procurement lifecycle.</li></ul><p><strong>Risk Management & Compliance</strong></p><ul><li>Identify, assess, and mitigate legal, operational, and contractual risks.</li><li>Advise on applicable regulatory, privacy, and compliance considerations.</li><li>Assist in developing and improving procurement policies, procedures, and contract governance practices.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Partner closely with procurement, finance, technology, operations, compliance, and executive leadership teams.</li><li>Deliver responsive and business-focused legal guidance to support strategic initiatives and day-to-day operations.</li><li>Collaborate effectively across multiple departments and stakeholder groups.</li></ul>
<p><strong>Systems Administrator </strong>(Contract)</p><p><br></p><p><strong>Location:</strong> Danbury, CT (Hybrid)</p><p><strong>Duration:</strong> 3-Month Contract</p><p><strong>Schedule:</strong> Full-Time, 40 Hours per Week</p><p><br></p><p><strong>Overview</strong></p><p>We are seeking a Systems Administrator for a contract opportunity supporting a Robert Half client a diverse infrastructure environment. This position is ideal for a well-rounded IT professional who enjoys working across server administration, networking, Microsoft 365 technologies, and infrastructure support.</p><p>The successful candidate will have experience supporting both on-premises and cloud environments and be comfortable performing a combination of remote administration and hands-on infrastructure work.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Administer and support Windows Server environments</li><li>Manage Active Directory, Group Policy, file services, and Microsoft 365</li><li>Support Microsoft Entra ID, Intune, and SharePoint environments</li><li>Troubleshoot server, network, and cloud infrastructure issues</li><li>Configure and support switches, firewalls, and related network infrastructure</li><li>Perform hardware installation, equipment deployment, and cabling activities</li><li>Assist with infrastructure upgrades, migrations, and technology rollouts</li><li>Document systems, processes, and technical solutions</li><li>Collaborate with technical teams to support ongoing infrastructure initiatives</li><li>Maintain security, backup, and business continuity solutions</li><li>Provide technical support and guidance to users and stakeholders</li></ul><p><br></p>
<p>We are looking for a skilled Sr. IT Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will lead efforts to design, implement, and manage security solutions that safeguard the organization’s infrastructure and data. Your expertise will be instrumental in developing advanced threat detection systems, conducting vulnerability assessments, and driving compliance with industry standards.</p><p><br></p><p>Responsibilities:</p><p>• Design and deploy centralized security monitoring systems and advanced threat detection solutions to enhance incident response capabilities.</p><p>• Oversee intrusion detection and prevention systems, analyzing and responding to suspicious activities to mitigate risks.</p><p>• Implement and maintain network-based security solutions while establishing data privacy policies.</p><p>• Perform regular vulnerability assessments using tools like Nessus, identifying and remediating security gaps.</p><p>• Develop strategies for zero-day threat protection and manage endpoint protection technologies to prevent malware.</p><p>• Configure and manage identity and access management systems, such as Okta, to ensure secure user authentication.</p><p>• Architect secure network solutions, including firewalls, web content filtering, and data loss prevention systems.</p><p>• Maintain detailed security architecture documentation and provide periodic reports on security posture.</p><p>• Collaborate with IT and compliance teams to promote security best practices and ensure regulatory compliance.</p><p>• Monitor and manage security devices to protect systems from internal and external threats.</p>
<p>We are seeking an experienced <strong>Senior NetSuite Administrator</strong> to own the administration, optimization, governance, and continuous improvement of a growing organization's NetSuite ERP platform. This individual will serve as the primary NetSuite subject matter expert, ensuring the system remains stable, scalable, secure, and aligned with evolving business needs.</p><p>Working closely with Finance, Accounting, Operations, IT, Procurement, and business leaders, the Senior NetSuite Administrator will drive automation, improve business processes, support acquisitions and expansion, maintain integrations, develop reporting solutions, and provide guidance on NetSuite best practices. This is a hands-on role that combines technical expertise with strong business acumen.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Serve as the primary administrator and subject matter expert for NetSuite.</li><li>Manage system configuration, stability, performance, governance, and change management.</li><li>Configure and maintain custom fields, forms, records, workflows (SuiteFlow), saved searches, dashboards, KPIs, and reports.</li><li>Manage user provisioning, roles, permissions, and role-based access controls.</li><li>Maintain subsidiaries, departments, classes, tax configurations, accounting settings, and sandbox environments.</li><li>Participate in NetSuite release testing and coordinate approved changes into production.</li><li>Partner with business leaders to analyze processes, identify automation opportunities, and improve operational efficiency across Procure-to-Pay, Order-to-Cash, Record-to-Report, purchasing, inventory, vendor management, and financial close.</li><li>Develop financial, operational, and executive reporting using saved searches, dashboards, KPIs, and reports.</li><li>Manage integrations between NetSuite and external applications, including troubleshooting, testing, monitoring, and coordinating enhancements with internal teams and vendors.</li><li>Maintain data integrity, support CSV imports/exports, coordinate data migrations, and assist with acquisitions and new business onboarding.</li><li>Manage security, conduct periodic access reviews, monitor audit trails, enforce segregation of duties, and support compliance initiatives.</li><li>Provide Tier II/III NetSuite support, troubleshoot issues, create documentation, train users, and promote adoption of system capabilities.</li><li>Coordinate with NetSuite support, implementation partners, integration vendors, and third-party providers on upgrades, enhancements, and issue resolution.</li><li>Continuously identify opportunities to improve workflows, increase automation, enhance reporting, and optimize system performance.</li></ul><p><strong>Success in the First Year:</strong></p><p><br></p><p>The successful candidate will take full ownership of day-to-day NetSuite administration, maintain platform stability and security, improve workflows through automation, enhance executive reporting, reduce manual processes, improve user adoption, support future business growth, and establish strong governance and change management practices while ensuring reliable integrations and high-quality data.</p>
We are looking for a Systems Engineer to support and advance enterprise endpoint technologies in Ossining, New York. This Long-term Contract position focuses on improving device management, automation, virtual desktop performance, and end-user computing services across a modern Microsoft environment. The role requires a hands-on, detail-oriented individual who can strengthen operational efficiency, enhance security alignment, and partner with technical teams to deliver reliable workplace technology solutions.<br><br>Responsibilities:<br>• Build, administer, and enhance enterprise endpoint platforms across Microsoft Intune, Microsoft Entra ID, Azure Virtual Desktop, and Microsoft 365 environments.<br>• Establish and refine device standards, system images, configuration controls, and lifecycle practices to improve consistency across endpoint operations.<br>• Drive projects centered on endpoint transformation, Windows version advancement, virtual desktop tuning, and hardware standardization initiatives.<br>• Create and maintain automation using PowerShell, Python, or similar tools to simplify endpoint administration and reduce repetitive manual effort.<br>• Implement automated workflows for software distribution, patch management, device provisioning, employee onboarding and offboarding, and recurring support activities.<br>• Coordinate with ServiceNow stakeholders, IT leadership, security, and infrastructure teams to improve process automation, endpoint compliance, and overall platform resilience.<br>• Investigate and resolve complex issues tied to server and cloud dependencies, including authentication, file access, print services, remote connectivity, and application integration.<br>• Produce clear technical documentation covering architecture dependencies, support procedures, and escalation paths to improve knowledge sharing and reduce recurring incidents.<br>• Provide advanced escalation support for challenging endpoint, operating system, application, and virtual desktop problems while guiding entry-level team members and working with vendors or managed service providers.
We are looking for an ERP/CRM Administrator to serve as the primary internal expert for our enterprise system in Hillside, New Jersey. This position connects production, business operations, reporting, and technical support to help the platform run reliably and support informed decision-making. The role also plays a key part in user enablement, issue resolution, and system governance across multiple facilities.<br><br>Responsibilities:<br>• Act as the main administrator for the ERP/CRM environment, ensuring the system supports daily manufacturing and finance workflows effectively.<br>• Investigate application issues, data inconsistencies, and process slowdowns, then coordinate timely solutions with internal stakeholders and external support teams.<br>• Build and maintain tailored reports, dashboards, and database queries that provide leadership with meaningful operational and business insights.<br>• Manage the relationship with the software vendor by documenting cases clearly, tracking open items, and escalating defects or enhancement needs when appropriate.<br>• Work with outsourced IT security partners to review user access, maintain permission structures, and support compliance with internal security standards.<br>• Develop process documentation, user instructions, and issue logs to strengthen knowledge sharing and reduce dependence on outside resources.<br>• Deliver onboarding and role-specific training for office and shop-floor employees to promote correct system usage and adoption of established procedures.<br>• Visit company locations as needed to assess system performance, support users, and help maintain consistent processes across sites.