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4 results for Communications Specialist in New York, NY

Operations Specialist

New York, NY
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a detail-oriented Operations Specialist to support a contract assignment within a non-profit organization in New York, New York. This position will focus on operational performance, service analysis, and process support related to call center activity, consumer banking, and credit card operations. The ideal candidate brings strong analytical ability, a practical understanding of lending environments, and the ability to turn performance data into actionable operational insights. Responsibilities: • Track and interpret call center performance indicators to identify trends, gaps, and opportunities for operational improvement. • Support day-to-day operational activities tied to credit card services and consumer banking workflows. • Conduct criticality assessments to help prioritize issues, service impacts, and operational responses. • Review performance data and prepare clear summaries for leadership and business stakeholders. • Partner with cross-functional teams to improve efficiency, consistency, and service outcomes across operations. • Assist in monitoring consumer lending processes to ensure activities align with established business expectations. • Investigate operational issues, recommend practical solutions, and help drive timely resolution. • Maintain accurate records, reporting materials, and operational documentation for ongoing business support.
2026-07-06T00:00:00Z

Data Specialist

Old Bridge, NJ
onsite
Permanent / Full Time
45000 - 55000 USD / Yearly
Benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>life insurance</li><li>401k</li><li>paid time off</li></ul>Responsibilities<ul><li>Collect, validate, and maintain accurate data across multiple systems and reports.</li><li>Enter, update, and reconcile data within SAP to ensure consistency and data integrity.</li><li>Develop, maintain, and enhance spreadsheets, dashboards, and reports using Microsoft Excel (including formulas, pivot tables, lookups, and data analysis tools).</li><li>Analyze large datasets to identify trends, discrepancies, and actionable insights.</li><li>Support operational and financial teams with recurring and ad hoc data requests.</li><li>Perform routine data quality checks and audits to ensure accuracy and completeness.</li><li>Document data processes, definitions, and reporting standards.</li></ul>
2026-06-10T00:00:00Z

Call Center Specialist

Woodbridge, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Call Center Specialist to join a busy customer support team. This contract-to-permanent position is ideal for someone who thrives in a fast-moving inbound call center and can balance customer service, coordination, and administrative accuracy throughout the day. The role supports customers, field technicians, and internal teams by managing service requests, updating work orders, and helping drive timely resolution of service-related issues. Responsibilities:• Respond to a high daily volume of incoming calls from customers and field technicians while providing attentive and efficient service.• Document service needs accurately by creating, updating, and maintaining work orders within the company system.• Complete work order closeout tasks after services are finished, confirming that records are accurate and up to date.• Distribute finalized daily assignments to technicians and adjust scheduled work as operational needs change.• Remove, reschedule, or reroute service calls in technician queues to support timely coverage and customer satisfaction.• Review equipment and service history to assist with issue identification and support effective problem resolution.• Provide remote assistance to field technicians by sharing service information, troubleshooting details, and next-step guidance.• Partner with sales and installation teams to address service concerns and coordinate updates related to customer issues.• Process customer refunds through approved payment platforms while following accuracy and compliance standards.
2026-07-07T00:00:00Z

Customer Experience Specialist

Parsippany, NJ
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a branch team in Morris Plains, New Jersey in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, handling financial transactions with accuracy, and creating a positive service experience in a fast-moving environment. The role combines day-to-day member support, transaction processing, account assistance, and careful record maintenance while upholding branch policies and service standards. Responsibilities:• Provide attentive front-line support by understanding member questions, clarifying account and service options, and delivering accurate guidance tailored to individual needs.• Address everyday service issues efficiently and escalate more advanced concerns when necessary to ensure timely resolution and a strong customer experience.• Handle cash and check activity with precision, including receiving, verifying, and distributing funds in accordance with established balancing and control procedures.• Complete routine financial transactions such as deposits, withdrawals, transfers, loan payments, and money orders while maintaining accuracy and compliance.• Support account servicing activities by assisting with opening, updating, and closing deposit products and ensuring all required documentation is properly completed.• Maintain organized and accurate records related to transactions, service requests, and account activity, including timely preparation of forms and internal documentation.• Contribute to daily branch operations by balancing assigned work, researching discrepancies, and assisting with opening or closing tasks as needed.• Promote appropriate products and services by identifying customer needs and recommending solutions that align with their financial goals.• Follow security, privacy, and regulatory requirements consistently, and report unusual activity or operational concerns to help maintain a secure branch environment.
2026-07-07T00:00:00Z