We are looking for a dedicated Customer Service Representative to join our team in Jamaica, New York. In this role, you will play a key part in ensuring customer satisfaction by providing efficient and attentive support. This is a long-term contract position offering an excellent opportunity to make a meaningful impact in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and courteously to inbound calls, addressing customer inquiries and concerns.<br>• Process customer orders accurately and efficiently, ensuring all details are properly recorded.<br>• Maintain a high standard while handling both inbound and outbound calls.<br>• Assist customers with product information, troubleshooting, and resolving issues.<br>• Document interactions and updates in the system to ensure accurate record-keeping.<br>• Collaborate with team members to improve customer service processes and efficiency.<br>• Follow company policies and procedures while delivering exceptional service.<br>• Handle multiple tasks simultaneously, prioritizing customer needs effectively.<br>• Provide feedback to management regarding customer trends and potential improvements.<br>• Stay updated on company products, services, and policies to provide accurate information.
We are looking for an experienced Customer Service Representative to join our team in Fairfield, New Jersey. This Contract to permanent position requires a dedicated and detail-oriented individual who excels in assisting customers, resolving inquiries, and handling transactions with precision and care. As a vital member of the team, you will play a key role in ensuring customer satisfaction while maintaining accurate records and managing operational tasks.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries, providing detailed information about products, services, and policies.<br>• Process purchases, exchanges, and returns efficiently while ensuring a seamless customer experience.<br>• Resolve customer issues by identifying solutions and maintaining a detail-oriented and empathetic approach.<br>• Accurately handle sales transactions, including database updates and payment processing.<br>• Maintain organized and detailed records to support business operations and customer needs.<br>• Answer inbound calls and address customer concerns with clarity and professionalism.<br>• Make outbound calls when necessary to follow up on customer inquiries or resolve pending issues.<br>• Collaborate with team members to improve processes and enhance the overall customer experience.<br>• Ensure compliance with company guidelines and procedures in all interactions.<br>• Stay up-to-date with product knowledge to provide accurate and helpful information to customers.
<p>We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance Analyst, you will play a crucial role in ensuring the integrity and quality of our systems and processes. This position involves leading quality assurance initiatives, designing and executing test cases, developing automated test scripts, and validating data accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Lead quality assurance initiatives for Property & Casualty insurance projects, ensuring compliance with quality standards.</p><p>• Team up with cross-functional groups, including developers, business analysts, and product owners, to establish testing strategies.</p><p>• Design, document, and execute extensive test cases derived from business requirements and technical specifications.</p><p>• Keep detailed records of test cases, test outcomes, and defect tracking.</p><p>• Conduct hands-on tests, including functional, regression, integration, and user acceptance testing.</p><p>• Develop and maintain automated test scripts to enhance testing efficiency and coverage.</p><p>• Leverage coding skills to customize and enhance testing frameworks as necessary.</p><p>• Write and execute SQL queries to validate data integrity and accuracy.</p><p>• Analyze and troubleshoot data discrepancies between systems.</p>
<p>We are looking for a friendly and detail-oriented Receptionist to join our team. In this long-term contract position, you will serve as the first point of contact for visitors and callers, ensuring smooth communication and efficient operations. This role requires excellent organizational skills and a proactive approach to administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Welcome visitors and direct them to the appropriate staff or office.</p><p>• Manage incoming calls using a multi-line phone system, ensuring prompt and thorough responses.</p><p>• Schedule appointments, coordinate meetings, and maintain office calendars.</p><p>• Sort and distribute incoming mail and packages efficiently.</p><p>• Perform clerical tasks such as data entry, scanning, filing, and maintaining office inventory.</p><p>• Oversee vendor interactions, including pest control and shredding services.</p><p>• Issue visitor badges and ensure proper access protocols are followed.</p><p>• Keep the reception area clean, organized, and presentable.</p><p>• Provide general administrative support to the team as needed</p>
<p>We are looking for a Membership Supervisor to join our team in the South Amboy, New Jersey area. In this role, you will assist in managing the daily operations of a fitness center, including direct management of membership services, administrative tasks, and other essential functions to ensure smooth facility operations. You will collaborate closely with the Site Director and other departments to maintain high standards of service and efficiency for all members.</p><p><br></p><p>Responsibilities:</p><p>• Supervise membership services, ensuring excellent customer engagement and seamless onboarding processes.</p><p>• Oversee administrative tasks, including billing, customer contracts, and other operational activities.</p><p>• Monitor facility operations and address any issues to maintain a safe and welcoming environment.</p><p>• Assist in managing social media platforms to enhance community engagement and promote the center's offerings.</p><p>• Support the Site Director in implementing policies and procedures for efficient facility management.</p><p>• Develop strategies to improve customer satisfaction and retention.</p><p>• Coordinate with team members to ensure consistent delivery of services across all departments.</p><p>• Track and report on membership trends and operational metrics to inform decision-making.</p><p>• Handle customer inquiries and resolve concerns promptly and professionally.</p><p>• Ensure compliance with organizational guidelines and industry standards.</p>
<p>We are in search of an IT Auditor to join our team in Central, New Jersey. This role primarily involves evaluating IT controls, identifying potential risks, and providing recommendations to enhance IT governance adhering to industry regulations and best practices. You will be working in the insurance industry and your responsibilities will include:</p><p><br></p><p>• Evaluating cybersecurity protocols, data protection measures, and incident management procedures to ensure they are aligned with insurance data privacy requirements and industry standards.</p><p>• Planning, developing, and executing IT audit programs with a focus on system controls, data integrity, and IT governance within the insurance industry.</p><p>• Identifying and evaluating risks associated with IT systems, data management, and cybersecurity within insurance operations, and recommending enhancements to internal controls.</p><p>• Ensuring that IT systems and processes are in compliance with regulatory standards applicable to the insurance industry including Sarbanes-Oxley (SOX), GDPR, HIPAA, NAIC Model Laws, and state-specific regulations.</p><p>• Documenting audit findings, preparing comprehensive audit reports, and presenting findings and recommendations to senior management and relevant stakeholders.</p><p>• Collaborating with IT, security, and business departments to understand system processes and ensure audit recommendations are effectively implemented.</p><p>• Conducting IT audits related to third-party vendors and service providers to ensure compliance with internal policies and regulatory requirements, especially around data security and system integration.</p><p>• Staying abreast with emerging technologies, trends, and regulatory changes in the insurance and IT audit landscape, and proactively recommending process improvements and innovations to strengthen the company’s IT audit function.</p>
<p>The salary for this position is 100,000 - 110,000. The benefits include paid time off, health insurance and holidays.</p><p><br></p><p>A growing CPA firm in the Edison area is seeking a Senior Tax Accountant with experience in high net worth and partnership tax in a quality CPA firm. This position offers an opportunity to work at home or several days a week in the office. The successful candidate should be able to commute to Edison several times a month. Responsibilities include extensive high net worth, corporate, and partnership tax preparation and planning on a national level. The ability to prepare financial statements is also required. Experience in a local to midsize CPA firm is also preferred. The firm also offers an excellent compensation and benefits package. To be considered please send your resume as a Word attachment. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.</p>
We are looking for a motivated and skilled Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will be responsible for providing technical support to ensure smooth operations and excellent user experiences across the organization. This position is ideal for someone who enjoys problem-solving, thrives in a dynamic environment, and is committed to delivering exceptional customer service.<br><br>Responsibilities:<br>• Offer first-level technical support for issues related to hardware, software, networks, and user accounts.<br>• Diagnose and resolve problems with desktops, laptops, printers, mobile devices, and widely-used applications, such as Windows and Office 365.<br>• Manage support tickets from initiation to resolution, maintaining clear and timely communication with users.<br>• Perform user account management tasks, including setting up accounts, resetting passwords, and updating permissions.<br>• Assist both remote and on-site employees, escalating complex problems to specialized teams when necessary.<br>• Install, configure, and maintain IT equipment, including workstations and peripherals.<br>• Document troubleshooting steps, solutions, and recurring issues to enhance team efficiency.<br>• Support onboarding and offboarding processes by ensuring IT setup and account adjustments are completed.<br>• Collaborate with system and network teams to address escalated issues effectively.
<p>We are looking for an experienced Pool Operations Manager to oversee and coordinate aquatic operations at a community aquatics and fitness center in Old Bridge, New Jersey. This role requires strong leadership capabilities and a dedication to ensuring the safety, cleanliness, and enjoyment of all visitors. Prior experience in the Aquatics fitness industry is required along with industry specific certifications. </p><p><br></p><p>Responsibilities:</p><p>• Supervise and manage lifeguard staff, ensuring adherence to safety protocols and maintaining a high level of performance.</p><p>• Organize and oversee aquatic programming, including classes, events, and recreational activities.</p><p>• Coordinate facility rentals and ensure smooth operations for external groups and community organizations.</p><p>• Make hiring decisions to build a skilled and reliable team of aquatic staff.</p><p>• Establish and maintain strong relationships with vendors to ensure the availability of necessary equipment and services.</p><p>• Engage with the local community to promote programs and encourage participation.</p><p>• Conduct regular inspections of aquatic facilities to ensure cleanliness, safety, and compliance with regulations.</p><p>• Provide leadership and guidance to staff, fostering a detail-oriented and collaborative work environment.</p><p>• Develop and implement policies and procedures to optimize operational efficiency and visitor satisfaction.</p>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
We are seeking a skilled Benefits Specialist to join our team in Princeton. In this role, you will support the administration, communication, and compliance of employee benefits programs, ensuring the well-being and satisfaction of our workforce. You will serve as a resource to employees, answering questions and guiding benefit decisions, while maintaining strict confidentiality and a high commitment to service. <br> Key Responsibilities: Administer and maintain the organization’s health, dental, vision, retirement, and other benefit plans. Assist employees with benefits enrollment, changes, and terminations, providing guidance throughout the process. Respond promptly to employee inquiries regarding benefit options, eligibility, claims, and coverage. Ensure compliance with federal, state, and local regulations (e.g., COBRA, HIPAA, ACA). Partner with benefits vendors and brokers to resolve issues and coordinate annual renewals. Conduct benefits orientation sessions and support open enrollment activities. Maintain accurate employee records in HRIS related to benefits administration. Compile reports on benefits utilization, costs, and participation for management as needed. Continuously monitor industry trends and recommend enhancements to benefit offerings.
<p>We are looking for an organized and detail-oriented Office Manager with a background in the construction industry to join our client's team in Queens, New York. The ideal candidate will have experience in managing accounting and administrative tasks within a construction company environment and be proficient in QuickBooks and other accounting software. This role requires excellent organizational skills, the ability to prioritize effectively, and a commitment to maintaining accuracy in all tasks.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Manage daily bookkeeping activities, including accounts payable, accounts receivable, and bank reconciliations.</p><p>• Utilize QuickBooks and other accounting tools to maintain accurate financial records and generate reports.</p><p>• Handle AIA billing and documentation processes efficiently and in compliance with industry standards.</p><p>• Oversee office administrative tasks, ensuring smooth operations and timely completion of duties.</p><p>• Prepare and process invoices, purchase orders, and other financial documents.</p><p>• Monitor and manage deadlines for financial reporting and billing cycles.</p><p>• Collaborate with team members to address discrepancies and resolve issues promptly.</p><p>• Maintain confidentiality and integrity when handling sensitive financial information.</p><p>• Provide support with payroll processing and related administrative tasks.</p><p>• Ensure compliance with all company policies and procedures related to financial management.</p><p><br></p><p>If this person is you, please apply directly to victoria.iacoviello@roberthalf</p>
<p>We are looking for a dedicated Office Assistant to join our team in New York, New York. This ongoing Contract position offers an exciting opportunity to contribute to the smooth operation of our workplace while ensuring a welcoming and detail-oriented environment for employees and visitors. The ideal candidate will excel in organizational tasks, customer service, and administrative support.</p><p><br></p><p>Responsibilities:</p><p>• Create a welcoming and detail-oriented atmosphere for employees, guests, and candidates by delivering exceptional hospitality.</p><p>• Keep reception and shared spaces clean, organized, and inviting for all team members.</p><p>• Monitor and manage office deliveries, ensuring employees are promptly notified of package arrivals.</p><p>• Coordinate daily lunch catering logistics, including placing orders, greeting delivery drivers, and arranging meals for up to 70 employees.</p><p>• Utilize the Envoy platform to oversee desk availability and team member locations.</p><p>• Compile and present weekly and monthly security metrics, highlighting trends and incidents.</p><p>• Plan and execute onsite events such as socials and happy hours, handling logistics, budgets, vendor coordination, and promotional materials.</p><p>• Collaborate with the Workplace team and other business partners on various projects and initiatives.</p><p>• Support workplace processes including employee offboarding, ticketing systems, and facility management tasks.</p>
<p><strong>Controller </strong></p><p><strong>Location:</strong> Milford, CT area </p><p><strong>Reference:</strong> SF0013351148</p><p><strong>Recruiter Contact:</strong> Sal Fiorillo — Sal.Fiorillo@RobertHalf</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee all accounting functions: GL, AP, AR, payroll, cash management, and financial reporting</li><li>Prepare accurate monthly, quarterly, and annual financial statements</li><li>Lead budgeting, forecasting, and cash flow management</li><li>Monitor performance across multiple facilities; analyze trends and variances</li><li>Ensure compliance with GAAP, audits, and regulations</li><li>Support revenue cycle initiatives and financial systems/process improvements</li><li>Lead and mentor an accounting team of ~5</li></ul><p> Requirements:</p><ul><li>Bachelor’s degree in Accounting or Finance</li><li>5+ years of progressive accounting experience, including in a supervisory role</li><li>Ideal for a strong Accounting Manager ready for the next step or a hands-on Controller</li><li>Healthcare experience strongly preferred </li><li>CPA or MBA preferred</li></ul><p><strong>Why This Role</strong></p><ul><li>Newly created Controller position with real ownership of processes and team! </li><li>Direct partnership with an engaged CFO</li><li>Influence financial operations across a multi-facility organization</li></ul><p>If you meet the minimum requirements and want to learn more about this opportunity, please email your resume to the email listed above.</p><p><strong>All inquiries are confidential.</strong> Please note at Robert Half we never present your background to a client company without your permission.</p>
<p>Robert Half is looking for a dedicated Office Manager to oversee administrative operations, benefits administration, and employee relations within our organization in South Plainfield, New Jersey. This role requires someone with strong attention to detail, <strong>capable of managing payroll, employee onboarding, and office activities while ensuring compliance with company policies</strong>. The ideal candidate will have a solid background in Office Management and Human Resources and a passion for improving operational efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Manage onboarding and offboarding processes for employees, ensuring a seamless transition.</p><p>• Develop and update employee handbooks and company policies to align with organizational standards.</p><p>• Administer employee benefits programs, maintaining accuracy and compliance.</p><p>• Support payroll processes by entering hours and coordinating with accounting for final approvals.</p><p>• Handle expense reporting and maintain accurate records for financial accountability.</p><p>• Implement technology solutions to streamline office operations and improve efficiency.</p><p>• Oversee inventory management to ensure availability of necessary supplies.</p><p>• Supervise and support a team of 10 office staff, fostering a collaborative environment.</p><p>• Lead recruiting and interviewing efforts to attract top talent.</p><p>• Ensure compliance with all applicable human resources regulations and standards.</p>
