<p>We are looking for a dynamic and experienced Card Services Manager to join our client's Card Services team in Baton Rouge. In this role, you will oversee the team responsible for managing card programs, ensuring operational efficiency, and delivering exceptional member service. This position requires a strategic thinker who can drive growth, mitigate fraud risks, and uphold compliance standards.</p><p><br></p><p>Responsibilities:</p><p>• Recruit, train, and manage the Card Services Department staff to foster a high-performing team.</p><p>• Ensure the team consistently delivers excellent service to members while improving service standards.</p><p>• Design and implement departmental processes to optimize operational efficiency.</p><p>• Partner with card processors and marketing teams to grow the credit union's card portfolio through promotional efforts.</p><p>• Collaborate with lending and collections departments to align card programs with organizational strategic goals.</p><p>• Monitor and analyze card activity to identify and proactively address debit and credit card fraud.</p><p>• Meet and exceed service and sales benchmarks for the department.</p><p>• Prepare and present monthly reports to track departmental performance and progress.</p><p>• Develop, manage, and oversee the department's budget in alignment with broader organizational objectives.</p><p>• Review and approve credit limit changes, name updates, and other credit maintenance tasks.</p>
<p>We are looking for a Billing Manager to oversee invoicing operations for an expanding industrial services organization in New Orleans, Louisiana. This role will lead billing activities, support a high-performing team, and help ensure customer invoices are issued accurately and on schedule. The position works closely with operations, project leaders, and accounting to keep documentation aligned with customer requirements and maintain a dependable revenue cycle process.</p><p><br></p><p>Responsibilities:</p><p>• Direct day-to-day billing activities for both recurring service work and project-related engagements.</p><p>• Review source documents such as work records, labor details, purchase orders, and supporting materials to confirm invoice accuracy before release.</p><p>• Ensure invoices are prepared and submitted in line with contract terms, pricing agreements, and customer-specific requirements.</p><p>• Lead, mentor, and evaluate billing staff to strengthen team performance and maintain accountability.</p><p>• Coordinate with operations and project stakeholders to investigate and resolve billing exceptions, missing documentation, and disputed charges.</p><p>• Work alongside accounting and accounts receivable teams to address invoice questions and assist with collection-related follow-up.</p><p>• Monitor billing workflows and introduce process improvements that enhance efficiency, consistency, and internal controls.</p><p>• Maintain clear and attentive communication with internal teams and customers to support timely issue resolution and strong working relationships.</p>
<p>We are looking for a skilled Financial Analyst to join our team in New Orleans, Louisiana. In this role, you will conduct detailed financial analyses and modeling to support decision-making processes within the organization. You will also provide insights on financial performance, budget trends, and cost-saving opportunities to drive strategic improvements.</p><p><br></p><p>Responsibilities:</p><p>• Assist in developing budgets and financial plans to align with organizational goals.</p><p>• Perform pro forma analyses to assess the financial impact of new or discontinued facilities.</p><p>• Conduct moderately complex financial modeling and provide strategic recommendations based on findings.</p><p>• Collaborate with management across divisions to collect and analyze financial data.</p><p>• Create and maintain profitability metrics for various portfolios and business lines.</p><p>• Analyze branch profitability models and prepare comprehensive management review packages.</p><p>• Lead initiatives related to budgeting and capital project tracking within the division.</p><p>• Administer and support incentive plans, including determining payouts and providing detailed analyses.</p><p>• Ensure compliance with federal, state, and local banking regulations, including the Bank Secrecy Act.</p><p><br></p><p>For consideration, please contact Mary Wood @ Robert Half. 504-383-0743 Thank you!</p>